Freshsales Reviews

User Rating

2.2/5 (Based on 125 Ratings)

Rating Distribution

Excellent
22.4%
Very Good
6.4%
Average
4%
Poor
7.2%
Terrible
60%

User Sentiments

User-Friendly Interface, Comprehensive CRM Features, Excellent Customer Support, Effective Sales & Marketing Automation

Limited Third-Party Integrations, Occasional Software Bugs & Glitches, Mobile App Functionality, Confusing Pricing Structure

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Review Summary

Freshsales is praised for its user-friendliness and ease of use, particularly for beginners. Users appreciate its intuitive interface, clear navigation, and quick learning curve. It’s often cited as a valuable tool for managing customer data, tracking sales progress, and streamlining workflows. Freshsales integrates well with other Freshworks products, making it a comprehensive solution for small and medium businesses. However, some users report slow loading times, limited customization options, and occasional bugs.

Pros

Userfriendly interface: Freshsales' intuitive interface makes it easy for users to navigate and access relevant information.
Customization: Freshsales allows users to customize their CRM to fit their specific business needs and processes, including custom fields, pipelines, and reports.

Cons

Limited reporting capabilities: Freshsales' reporting capabilities are somewhat limited compared to some of its competitors, making it challenging to generate indepth insights.
Occasional performance issues: Some users have reported occasional performance issues, such as slow loading times or glitches, which can disrupt workflow.

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Reviews

Jonathan L

June 11, 2025 Source: G2.com

Great product

What do you like best about Freshsales?

It is useful for all business practices.

What do you dislike about Freshsales?

It needs improvements to be more user friendly.

What problems is Freshsales solving and how is that benefiting you?

None at the moment

Rajat S

April 22, 2025 Source: G2.com

Fresh sales

What do you like best about Freshsales?

.Easy to use

What do you dislike about Freshsales?

Accurate reporting

Recommendations to others considering Freshsales?

Easy integration

What problems is Freshsales solving and how is that benefiting you?

Nothing to dislike about fresh sales tool

Umair U

January 9, 2025 Source: G2.com

FRESHSALES IS BEST

What do you like best about Freshsales?

.Very hand alot of features very economical price

What do you dislike about Freshsales?

when any update is coming sometimes it got stuck for a while

What problems is Freshsales solving and how is that benefiting you?

just try when new updates are coming user dont be intrupt

Jessy S

December 18, 2024 Source: G2.com

Freshsales Review

What do you like best about Freshsales?

Customizable Pipelines: Freshsales allows users to create and manage multiple sales pipelines, making it adaptable to different sales processes or teams.

What do you dislike about Freshsales?

Reporting and Dashboards Can Be Basic: Though it has solid reporting capabilities, the reporting and dashboard functionality could be more advanced, especially for teams with complex reporting needs.

What problems is Freshsales solving and how is that benefiting you?

AI-Powered Insights: Freshsales offers AI-driven tools like Freddy AI that provide predictive lead scoring, deal insights, and recommendations. This helps sales teams focus on high-priority leads.

vinit R

November 21, 2024 Source: G2.com

Fresh sales review

What do you like best about Freshsales?

Easy to use, customer support is good,

What do you dislike about Freshsales?

Frequency of Use.

Recommendations to others considering Freshsales?

UI and UX need to improve.

What problems is Freshsales solving and how is that benefiting you?

integration was little tough.

Devender K

October 15, 2024 Source: G2.com

All in one CRM

What do you like best about Freshsales?

.Highly customizable and user friendly CRM

What do you dislike about Freshsales?

Integrations are limited and required additional tools like zapier

What problems is Freshsales solving and how is that benefiting you?

Sales sequence, lead scoring, and lead management

Verified User in Information Technology and Services

September 24, 2024 Source: G2.com

Fresh works the leader in CRM

What do you like best about Freshsales?

.Customer support service, data management, best price when compared to others

What do you dislike about Freshsales?

SMS option is not integrated properly, we are using other SMS option

What problems is Freshsales solving and how is that benefiting you?

Leads tracking, you can chase leads timely

Rick V

September 19, 2024 Source: G2.com

Freshsales is great!

What do you like best about Freshsales?

I like the ease of use of Freshsales as well as the responsiveness of its customer support.

What do you dislike about Freshsales?

There are a number of features I do not use yet.

What problems is Freshsales solving and how is that benefiting you?

Keeping track of prospects and customers as well as email commubnications with both saving us a lot of time.

Larry V

September 16, 2024 Source: G2.com

Freshsales for a call management

What do you like best about Freshsales?

We use freshsales mainly as a call management program, as our company does not use the lead-> sale type model. It has worked very well for us, and the customer service is top notch, replying to our inquiries very quickly and effectively. It is also a good way to send emails and have all agents with visibility and the ability to step in if needed.

What do you dislike about Freshsales?

It is easy to use, and intuitive.

Recommendations to others considering Freshsales?

We use it daily, at all times of year.

What problems is Freshsales solving and how is that benefiting you?

The only thing left desired is the ability to quickly manage leads (especially removing undesired lead or figuring out which need to be combined)

Andrew B

September 12, 2024 Source: G2.com

Best CRM I have use in my decades long career, and I have used many of the biggest branded CRM's

What do you like best about Freshsales?

It has all the functionality I need without all the clutter I do not need. The customer support is the best I have ever encountered in my decades long career. 24/7 on the spot resolution by phone to every question.

What do you dislike about Freshsales?

Does not give a history of searches for contacts so researching the same name by retyping it occurs often.

Recommendations to others considering Freshsales?

outreach to pospects.

What problems is Freshsales solving and how is that benefiting you?

sales piplines tracking.

Freshsales Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Freshsales?

Review Summary

Pros

Cons

Jonathan L

Rajat S

Umair U

Jessy S

vinit R

Devender K

Verified User in Information Technology and Services

Rick V

Larry V

Andrew B

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