About Freshworks 360

Freshworks 360 is a customer engagement software that offers integration between the marketing, sales and support team to provide a seamless experience to the customers. It provides a 360-degree view of the targeted customers and centralizes all customer conversation from multiple media, marketing, and sales channels at single place. Freshworks 360 ensures full collaboration among teams to help them give quality customer services and support timely. Customer data and interaction history are easily accessible, and brands can track social media mentions as well. Freshworks 360 is customizable and is flexible enough for any team size. This omnichannel CRM tool can also serve as a helpdesk tool.

Screenshots & Videos


SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
  • Reviews
  • Momentum
  • Popularity

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • Business Hours, Online

Freshworks 360 Features

CRM Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

List Management

Enables management of multiple lists and communications with them

Referral Tracking

Track and manage your referred customers.

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Freshworks 360 Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Disclaimer: The pricing details were last updated on 25/10/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Freshworks 360 Pricing.

Freshworks 360 Alternatives

View All Freshworks 360 Alternatives

Freshworks 360 Reviews

Do You Use Freshworks 360?

Be The First One To Review!

Write a Review

Videos on Freshworks 360

Freshworks 360 FAQs

What is Freshworks 360 used for?

Freshworks 360 is CRM Software. Freshworks 360 offers the following functionalities:

  • Customer Support
  • Marketing Automation
  • Contact Management

Learn more about Freshworks 360 features.

What are the top alternatives for Freshworks 360?

Does Freshworks 360 provide API?

No, Freshworks 360 does not provide API.

Freshworks 360 Contact

Vendor Details

San Mateo, California Founded : 2010

Contact Details

+1 650 513 0514


Social Media Handles

Not available




This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.



Looking for the right SaaS

We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.



Want more customers?

Our experts will research about your product and list it on SaaSworthy for FREE.

Get Listed