Apptivo

Name: Apptivo
Rating: 4.44 (472 reviews)

About Apptivo

Apptivo Help Desk software can be run on several platforms like Mac, Window, iOS, Android etc. The software is available as cloud-based one and also in SaaS form. Help desk features included are automated routing, SLA or Contract management, knowledge base management and also ticket management. The tool further includes data level access restrictions and email templates. You can create custom views and edit fields, share sections across apps due to the software being highly customizable. Apptivo Help Desk software facilitates resolving tickets faster and on a consistent basis.You can also set strategies to auto-convert customer emails to tickets to ensure no tickets are missed.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $15.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%
Reviews

85%
Momentum

61%
Popularity

79%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

24/7 (Live rep), Online

Apptivo Awards

# 19 Highly Rated Software CRM Software
Q1 2024

# 20 Highly Rated Software CRM Software
Q1 2023

# 8 Highly Rated CRM Software
Q1 2022

# 3 Highly Rated CRM Software
Q4 2020

Apptivo Features

Show Feature Explanation

Show Missing Features

CRM Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%

Unique Features

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Predictive Analytics

Advanced analytics for predicting customer behavior and sales opportunities

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis

Customization

Helps to customize the system for use in industry-specific use cases

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

List Management

Enables management of multiple lists and communications with them

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Referral Tracking

Track and manage your referred customers.

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Document Management

Ability to store and manage various information and documents in electronic format.

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

Apptivo Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Lite $15.00 $20.00 per user / month

Dedicated for small sales teams to manage deals & send quotes

Features

18 Apps
100 Custom Fields Per App
25 Workflows
8 Custom Dashboards
3rd Party Service Integration
24x7 Support

Premium $25.00 $30.00 per user / month

Suitable for fast-growing teams that need an all-in-one CRM

Features

46 Apps
250 Custom Fields Per App
75 Workflows
25 Custom Dashboards
3rd Party Service Integration
24x7 Support

Ultimate $40.00 $50.00 per user / month

For large teams that need automation and integrations

Features

57 Apps
350 Custom Fields Per App
150 Workflows
50 Custom Dashboards
3rd Party Service Integration
24x7 Support

Enterprise Custom

Best for enterprise organizations that require complex integrations

Features

65 Apps
500 Custom Fields Per App
300 Workflows
100 Custom Dashboards
Custom Integration
24x7 + SLA
Account Manager

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 07/03/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Apptivo Pricing

Apptivo Alternatives

View All Apptivo Alternatives

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sponsored

ClickUp THE PRODUCTIVITY PLATFORM read more

4.7 4,638 user ratings

Free Forever ➔

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sponsored

Bigin by Zoho CRM Minimal yet functional CRM solution build for small businesses read more

4.7 544 user ratings

Visit Website

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sponsored

Capsule A smart simple CRM solution helping businesses build strong custome... read more

4.4 513 user ratings

Visit Website

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sponsored

Zoho CRM A Fully-Featured CRM Software read more

4.7 44 user ratings

Visit Website

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sponsored

HubSpot CRM Solve Your CRM Functions For Free read more

4.5 40 user ratings

Book Free Demo

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HelpDesk Ticketing Software for Intuitive Customer Support read more

4.4 50 user ratings

Get Free Advice

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

CRMdesk Help and support your customers and staff read more

4.3 110 user ratings

Get Free Advice

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho Desk Industry’s first context-aware help desk application. read more

4.4 4,676 user ratings

Get Free Advice

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Helpspot Assist more clients with an organised help desk read more

4.4 26 user ratings

Get Free Advice

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SeamlessDesk Cloud-based multi featured help desk software read more

4.6 34 user ratings

Get Free Advice

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Salesforce Service ... Making customer experience smoother read more

4.7 25 user ratings

Get Free Advice

75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Support Hub An ideal helpdesk software read more

Get Free Advice

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BoldDesk Improve customer happiness by streamlining your support operations read more

4.7 43 user ratings

Get Free Advice

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Thryv Meet Modern Customer’s Expectations read more

4 864 user ratings

Get Free Advice Apptivo Vs Thryv

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Pipedrive CRM Streamline your sales process: Comprehensive, automated, and data-d... read more

4.7 48 user ratings

Try for Free Apptivo Vs Pipedrive CRM

Apptivo Reviews

User Rating

4.4/5 (Based on 476 Ratings)

Rating Distribution

Excellent
59%
Very Good
31.3%
Average
5%
Poor
3.8%
Terrible
0.8%

User Sentiments

Excellent Customer Support, Highly Customizable, Extensive Integrations, Comprehensive Feature Set

Slow Performance, Unintuitive User Interface, Limited Email Functionality, Inconsistent Email Integrations

Do You Use Apptivo?

Write a Review

Review Summary

Apptivo users generally agree that the platform offers a comprehensive suite of business applications that enable seamless integration and customization. Many users appreciate the flexibility and scalability of the platform, allowing them to adapt it to their specific business needs. The reporting and analytics capabilities are often praised for providing valuable insights into business performance. However, some users have expressed concerns about the complexity of the platform and the occasional occurrence of technical glitches. Additionally, the pricing structure can be perceived as relatively high compared to some competitors.

Pros

Comprehensive suite of business applications integrated seamlessly.
Customizable and scalable to fit the needs of diverse businesses.
Userfriendly interface and intuitive navigation simplify adoption.
Robust reporting and analytics capabilities aid datadriven decisionmaking.

Cons

Occasional performance issues and glitches, impacting user experience.
Steep learning curve for some users, requiring dedicated training and support.
Limited integration options with thirdparty software, hindering data exchange.
Occasional delays in customer support response times, affecting issue resolution.