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About Retently

Retently aims to help you improve your customer retention rates by enabling you to measure and improve the satisfaction of your customers. Rently allows you to send out a single question Net Promoter Score survey, which asks the following question “How likely are you to recommend our company to a friend or colleague?”. Customers answer with a score between one and ten, and from there they are divided into three different categories depending on their response:Promoters, Passives and Detractors. You can then act on this insight to improve the way you serve customers. Using Retently, you can send out this survey to different segments of your customer base to get the most useful insights. All of the Retently surveys can be customized according to the look and feel of your brand, and you can also customize and personalize the survey’s thank you page.

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Screenshots & Videos

CX Rating screenshot
Analyze and Predict screenshot
Experiences screenshot
Video Thumbnail


SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
  • Reviews
  • Momentum
  • Popularity

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

Retently Awards

Retently Features

Survey/ User Feedback Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

Survey Templates

Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.

Site Intercept Survey

Captures value from your website visitors with targeted, engaging messages

Question Branching

Allows respondents to screen questions and give answer to the relevant questions only

Online Survey

Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts

Multiple Question Types

These question patterns are aimed at collecting statistical data from the respondents with accuracy

Mobile Survey

A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Email Distribution

This feature lets you send a custom email invitation for the survey to the respondents

Data Analysis Tools

Analyze feedbacks collected from both structured and unstructured sources in real-time

Custom Survey URLs

Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

360 Degree Feedback

Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.

Skip Logic

It hides the irrelevant pages or questions based on previous responses.

Support Audio / Images / Video

Includes audio/ video/ images into the survey questionnaires to make it interactive

Question Library

Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Phone Survey

It enables you to run your survey over telephones

Offline Response Collection

This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet

Kiosk Survey

This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Embeddable Survey

It enables you to directly include your surveys on your own website
Retently Pricing

Free Trial


Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans


Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot
Disclaimer: The pricing details were last updated on 29/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Retently Pricing.

Retently Alternatives

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Retently Reviews

User Rating

4.9/5 (Based on 50 Ratings)

Rating Distribution

  • Excellent

  • Very Good

  • Average

  • Poor

  • Terrible


Do You Use Retently?

Write a Review

Videos on Retently

Retently Screenshots

Retently Slides

Retently FAQs

What is Retently used for?

Retently is Survey/ User Feedback Software. Retently offers the following functionalities:

  • Survey Templates
  • Site Intercept Survey
  • Question Branching
  • Online Survey
  • Multiple Question Types
  • Mobile Survey
  • Email Distribution
  • Data Analysis Tools
  • Custom Survey URLs
  • 360 Degree Feedback

Learn more about Retently features.

What are the top alternatives for Retently?

Does Retently provide API?

Yes, Retently provides API.

Retently Contact

Vendor Details

Palo Alto, CA Founded : 2015

Contact Details

+1650 564 7289

Social Media Handles



Retently Integrations


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