Retently

Boost customer satisfaction by sending out a NPS survey

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What is Retently and how does it work? Retently aims to help you improve your customer retention rates by enabling you to measure and improve the satisfaction of your customers. Rently allows you to send out a single question Net Promoter Score survey, which asks the following question “How likely are you to recommend our company to a friend or colleague?”. Customers answer with a score between one and ten, and from there they are divided into three different categories depending on their response:Promoters, Passives and Detractors. You can then act on this insight to improve the way you serve customers. Using Retently, you can send out this survey to different segments of your customer base to get the most useful insights. All of the Retently surveys can be customized according to the look and feel of your brand, and you can also customize and personalize the survey’s thank you page.

FOLLOWERS 308 198 357 4

Retently Awards

Retently Features Show All Features

Survey/ User Feedback Features

Survey TemplatesSurvey Templates consist of a complete set of questions using which you can start building surveys without spending much time.
Site Intercept SurveyCaptures value from your website visitors with targeted, engaging messages
Question BranchingAllows respondents to screen questions and give answer to the relevant questions only
Online SurveyLets you run your survey through email, social media platforms, web forms, polls, quizzes and posts
Multiple Question TypesThese question patterns are aimed at collecting statistical data from the respondents with accuracy
Mobile SurveyA feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go
Email DistributionThis feature lets you send a custom email invitation for the survey to the respondents
Data Analysis ToolsAnalyze feedbacks collected from both structured and unstructured sources in real-time
Custom Survey URLsEnables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link
360 Degree FeedbackCaptures and centralizes a holistic feedback of the target audience that helps in making business decisions.
Skip LogicIt hides the irrelevant pages or questions based on previous responses.
Support Audio / Images / VideoIncludes audio/ video/ images into the survey questionnaires to make it interactive
Question LibrarySaves the FAQs into a question library, from where you can instantly pick and add them to new surveys
Phone SurveyIt enables you to run your survey over telephones
Offline Response CollectionThis feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet
Kiosk SurveyThis feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad
Embeddable SurveyIt enables you to directly include your surveys on your own website

Retently Technical details

Support	24/7 (Live rep) Business Hours Online	Customer Type	Large Enterprises Medium Business Small Business
API		Location / Phone Number	Palo Alto, CA / +1650 564 7289
Deployment	SaaS/Web/Cloud	Official Website	https://www.retently.com/
Deployment	SaaS/Web/Cloud	Category	Survey/ User Feedback Software

Retently Pricing

Pricing ModelFree Trial , Subscription , Quotation Based

MONTHLY YEARLY

Essential

$79 /Month Billed Yearly

Entry-level plan, recommended for companies that start tracking and improving customer satisfaction.

Features

3 survey campaigns
3 user seats
Email support
Essential integrations : Intercom, Hubspot, Zendesk
NPS, CSAT, CES, 5-STAR
Custom from domain
Multi-channel surveys
Multiple survey questions
Free migration
No Retently branding

Professional

$239 /Month Billed Yearly

Designed for companies that need to automate the processing of high volume customer feedback.

Features

10 survey campaigns
10 user seats
Includes features of the Basic plan, plus
Email, chat support

Everything in Essential plus:

Trends
Feedback text analytics

Ultimate

$479 /Month Billed Yearly

Customer experience management for businesses looking for tailored solutions and custom integrations.

Features

20 survey campaigns
20 user seats
Includes features of Professional plan, plus
Chat, phone, success manager

Everything in Professional plus:

AI-powered sentiment & text-analysis
B2B Customer Experience

Enterprise

Custom

Need a custom subscription with custom limits, additional support services, enhanced security features or add-ons on basis of request

Features

HIPAA compliance & custom BAA
Custom SLA, DPA, PO, invoicing
Data warehousing
Onboarding & implementation
Single sign-on & 2FA
Dedicated account manager

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Disclaimer: The pricing details were last updated on 29/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Retently pricing.