Retently

About Retently

Retently aims to help you improve your customer retention rates by enabling you to measure and improve the satisfaction of your customers. Rently allows you to send out a single question Net Promoter Score survey, which asks the following question “How likely are you to recommend our company to a friend or colleague?”. Customers answer with a score between one and ten, and from there they are divided into three different categories depending on their response:Promoters, Passives and Detractors. You can then act on this insight to improve the way you serve customers. Using Retently, you can send out this survey to different segments of your customer base to get the most useful insights. All of the Retently surveys can be customized according to the look and feel of your brand, and you can also customize and personalize the survey’s thank you page.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $79.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

89%
Reviews

83%
Momentum

67%
Popularity

77%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Retently Awards

# 20 Fastest Growing Software Survey/ User Feedback Software
Q3 2021

Retently Features

Show Feature Explanation

Show Missing Features

Survey/ User Feedback Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

89%

Survey Templates

Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.

Site Intercept Survey

Captures value from your website visitors with targeted, engaging messages

Question Branching

Allows respondents to screen questions and give answer to the relevant questions only

Online Survey

Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts

Multiple Question Types

These question patterns are aimed at collecting statistical data from the respondents with accuracy

Mobile Survey

A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Email Distribution

This feature lets you send a custom email invitation for the survey to the respondents

Data Analysis Tools

Analyze feedbacks collected from both structured and unstructured sources in real-time

Custom Survey URLs

Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

360 Degree Feedback

Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.

Skip Logic

It hides the irrelevant pages or questions based on previous responses.

Support Audio / Images / Video

Includes audio/ video/ images into the survey questionnaires to make it interactive

Question Library

Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Phone Survey

It enables you to run your survey over telephones

Offline Response Collection

This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet

Kiosk Survey

This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Embeddable Survey

It enables you to directly include your surveys on your own website

Retently Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Essential $79.00 $99.00 per month

Entry-level plan, recommended for companies that start tracking and improving customer satisfaction.

Features

3 survey campaigns
3 user seats
Email support
Essential integrations : Intercom, Hubspot, Zendesk
NPS, CSAT, CES, 5-STAR
Custom from domain
Multi-channel surveys
Multiple survey questions
Free migration
No Retently branding

Professional $239.00 $299.00 per month

Designed for companies that need to automate the processing of high volume customer feedback.

Features

10 survey campaigns
10 user seats
Includes features of the Basic plan, plus
Email, chat support

Everything in Essential plus:

Trends
Feedback text analytics

Ultimate $479.00 $599.00 per month

Customer experience management for businesses looking for tailored solutions and custom integrations.

Features

20 survey campaigns
20 user seats
Includes features of Professional plan, plus
Chat, phone, success manager

Everything in Professional plus:

AI-powered sentiment & text-analysis
B2B Customer Experience

Enterprise Custom

Need a custom subscription with custom limits, additional support services, enhanced security features or add-ons on basis of request

Features

HIPAA compliance & custom BAA
Custom SLA, DPA, PO, invoicing
Data warehousing
Onboarding & implementation
Single sign-on & 2FA
Dedicated account manager

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 29/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Retently Pricing