Home/Survey/ User Feedback Software/Retently
Updated on: May 25, 2022

What is Retently ?

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Retently - Survey/ User Feedback Software
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84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Retently

Boost customer satisfaction by sending out a NPS survey
(39 Ratings) Write Review

Retently aims to help you improve your customer retention rates by enabling you to measure and improve the satisfaction of your customers. Rently allows you to send out a single question Net Promoter Score survey, which asks the following question “How likely are you to recommend our company to a friend or colleague?”. Customers answer with a score between one and ten, and from there they are divided into three different categories depending on their response:Promoters, Passives and Detractors. You can then act on this insight to improve the way you serve customers. Using Retently, you can send out this survey to different segments of your customer base to get the most useful insights. All of the Retently surveys can be customized according to the look and feel of your brand, and you can also customize and personalize the survey’s thank you page.

Retently Awards

Retently Features Show All Features

Retently Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Palo Alto, CA / +1650 564 7289
Deployment SaaS/Web/Cloud Category Survey/ User Feedback Software

Retently Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
MONTHLY YEARLY
Essential
$79 /Month
Billed Yearly

Entry-level plan, recommended for companies that start tracking and improving customer satisfaction.

Features

  • 3 survey campaigns
  • 3 user seats
  • Email support
  • Essential integrations : Intercom, Hubspot, Zendesk
  • NPS, CSAT, CES, 5-STAR
  • Custom from domain
  • Multi-channel surveys
  • Multiple survey questions
  • Free migration
  • No Retently branding
Professional
$239 /Month
Billed Yearly

Designed for companies that need to automate the processing of high volume customer feedback.

Features

  • 10 survey campaigns
  • 10 user seats
  • Includes features of the Basic plan, plus
  • Email, chat support

Everything in Essential plus:

  • Trends
  • Feedback text analytics
Ultimate
$479 /Month
Billed Yearly

Customer experience management for businesses looking for tailored solutions and custom integrations.

Features

  • 20 survey campaigns
  • 20 user seats
  • Includes features of Professional plan, plus
  • Chat, phone, success manager

Everything in Professional plus:

  • AI-powered sentiment & text-analysis
  • B2B Customer Experience
Enterprise
Custom

Need a custom subscription with custom limits, additional support services, enhanced security features or add-ons on basis of request

Features

  • HIPAA compliance & custom BAA
  • Custom SLA, DPA, PO, invoicing
  • Data warehousing
  • Onboarding & implementation
  • Single sign-on & 2FA
  • Dedicated account manager
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Disclaimer: The pricing details were last updated on 29/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Retently pricing.

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QuestionPro
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Survio
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SmartSurvey
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QuickTapSurvey
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GetFeedback
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Retently vs GetFeedback

Retently Reviews

OVERALL RATING
5
Based on 39 Rating(s)
Rating Distribution
  • 92.9 %
  • 14.3 %
  • 0 %
  • 0 %
  • 0 %
SHARE YOUR EXPERIENCE Write a Review
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Videos on Retently

How to customize NPS survey template (Tutorial)
How to customize NPS survey template (Tutorial)

Retently Screenshots

CX Rating screenshot
Analyze and Predict screenshot
Experiences screenshot
Prioritize and Share screenshot
Analyze Feedback screenshot
Interpret Emotions screenshot
Smarter Analytics screenshot
CX Rating screenshot
CX Rating screenshot
Analyze and Predict screenshot
Experiences screenshot
Prioritize and Share screenshot
Analyze Feedback screenshot
Interpret Emotions screenshot
Smarter Analytics screenshot

Retently Slides

How to run a perfect Net Promoter Score campaign [Webinar]
How to run a perfect Net Promoter Score campaign [Webinar]

Retently FAQs

Retently is Survey/ User Feedback Software. Retently offers the following functionalities:

  • Survey Templates
  • Site Intercept Survey
  • Question Branching
  • Online Survey
  • Multiple Question Types
  • Mobile Survey
  • Email Distribution
  • Data Analysis Tools
  • Custom Survey URLs
  • 360 Degree Feedback

Learn more about Retently features.

Yes, Retently provides API.

Customers

Chargify
Chargify
Splitit
Splitit
VTEX
VTEX
Suki
Suki
webpros
webpros
zyte
zyte

Retently Integration

97%
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Freshdesk
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98%
ActiveCampaign
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Slack
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91%
HubSpot CRM
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98%
Salesforce
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98%
Segment
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95%
Pipedrive
(5182 RATINGS) CRM Software
Zapier
(3301 RATINGS) iPaaS Software
91%
Zendesk Sell
(473 RATINGS) CRM Software
98%
MailChimp
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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com