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About CallTrackingMetrics

CallTrackingMetrics is a consolidated tool for call tracking and analysis, and it provides contact center solutions to organizations. It is an omnichannel tracking and analytics tool to track which of their campaigns are generating responses, by using keywords-level marketing attribution. It can also remotely manage all communication channels on one platform, which is highly customizable and intelligently automated to be scalable as per demand. The tool identifies the trends in the conversations and automates actions based on the words spoken by customers to provide a faster and personalized service. Employees can route the communications to any team members using smart rules that boosts the agent’s productivity. Organizations can customize their solutions using the custom API, custom pricing, and HIPAA, GDPR, CCPA, and PCI compliant tools. Real-time data analysis equips the user to analyze the important factors about employee productivity and campaign performance, and make crucial business decisions. CallTrackingMetrics can also be integrated with other tools such as Facebook Messenger, Google Ads, Microsoft Advertising, and much more.

Screenshots & Videos

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Pricing

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

CallTrackingMetrics Awards

CallTrackingMetrics Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

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Pricing screenshot
Disclaimer: The pricing details were last updated on 19/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about CallTrackingMetrics Pricing.

CallTrackingMetrics Alternatives

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CallTrackingMetrics Reviews

User Rating

4.7/5 (Based on 687 Ratings)

Ratings Distribution

  • Excellent

    75.4%
  • Very Good

    19.9%
  • Average

    3.1%
  • Poor

    0.7%
  • Terrible

    0.9%

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CallTrackingMetrics FAQs

What are the top alternatives for CallTrackingMetrics?

Does CallTrackingMetrics provide API?

Yes, CallTrackingMetrics provides API.

CallTrackingMetrics Contact

Vendor Details

Severna Park, Maryland

Contact Details

800-577-1872

https://www.calltrackingmetrics.com/

Social Media Handles

CallTrackingMetrics Integrations

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