Home/Inbound Call Tracking Software/CallTrackingMetrics
Updated on: January 19, 2021
What is CallTrackingMetrics ?

CallTrackingMetrics

Consolidated Tool for Call Tracking and Analysis
(632 Ratings) Write Review

CallTrackingMetrics is a consolidated tool for call tracking and analysis, and it provides contact center solutions to organizations. It is an omnichannel tracking and analytics tool to track which of their campaigns are generating responses, by using keywords-level marketing attribution. It can also remotely manage all communication channels on one platform, which is highly customizable and intelligently automated to be scalable as per demand. The tool identifies the trends in the conversations and automates actions based on the words spoken by customers to provide a faster and personalized service. Employees can route the communications to any team members using smart rules that boosts the agent’s productivity. Organizations can customize their solutions using the custom API, custom pricing, and HIPAA, GDPR, CCPA, and PCI compliant tools. Real-time data analysis equips the user to analyze the important factors about employee productivity and campaign performance, and make crucial business decisions. CallTrackingMetrics can also be integrated with other tools such as Facebook Messenger, Google Ads, Microsoft Advertising, and much more.

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CallTrackingMetrics Features

CallTrackingMetrics Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Severna Park, Maryland / 800-577-1872
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Inbound Call Tracking Software

CallTrackingMetrics Pricing

Pricing ModelFree Trial , Subscription
Business
$19 /Month

Plan Features

  • Call Tracking & Reporting
  • Track Online/Offline Campaigns
  • Keyword Level Attribution
  • Unlimited Users
  • Call Recordings
  • IVR/Auto Attendant
  • Conversation Analytics
  • API access
  • Phone, Email, & Chat Support
  • Integrates with Google & Bing

Marketing
$99 /Month

Plan Features

  • Call Tracking & Reporting
  • Track Online/Offline Campaigns
  • Keyword Level Attribution
  • Unlimited Users
  • Call Recordings
  • IVR/Auto Attendant
  • Conversation Analytics
  • API access
  • Phone, Email, & Chat Support
  • Unlimited Sub-Accounts
  • Bill Clients Directly
  • Queues & Scheduling
  • HIPAA & GDPR Compliance
  • Agency Whitelabel & Reseller Options
  • FormReactor® — Available Add-on
  • Smart Routing
  • Custom Fields
  • Onboarding Call with Specialist
  • Integrates with Google, Bing, Hubspot, Facebook, & Google Data Studio

Contact Center
$299 /Month

Plan Features

  • Call Tracking & Reporting
  • Track Online/Offline Campaigns
  • Keyword Level Attribution
  • Unlimited Users
  • Call Recordings
  • IVR/Auto Attendant
  • Conversation Analytics
  • API access
  • Phone, Email, & Chat Support
  • Unlimited Sub-Accounts
  • Bill Clients Directly
  • Queues & Scheduling
  • HIPAA & GDPR Compliance
  • Agency Whitelabel & Reseller Options
  • FormReactor® — Available Add-on
  • Smart Routing
  • Custom Fields
  • Onboarding Call with Specialist
  • Unlimited FormReactor®
  • Advanced Routing Capabilites
  • Custom Softphone
  • Automation Triggers
  • Outbound Auto Dialer
  • Reduced Usage Fees
  • Custom Actions
  • 30-day Guided Onboarding & Training
  • Dedicated Account Executive
  • Integrates with Google, Bing, Hubspot, Facebook, Google Data Studio, Salesforce, Microsoft Dynamics and Zendesk

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Disclaimer: The pricing details were last updated on 08/07/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

CallTrackingMetrics FAQs

CallTrackingMetrics is Inbound Call Tracking Software. CallTrackingMetrics offers the following functionalities:

    Learn more about CallTrackingMetrics features.

    The pricing for CallTrackingMetrics starts at $19.00 per month. CallTrackingMetrics has 3 different plans:

    • Business at $19.00 per month.
    • Marketing at $99.00 per month.
    • Contact Center at $299.00 per month.

    No, CallTrackingMetrics does not offer a free plan.

    Learn more about CallTrackingMetrics pricing.

    Yes, CallTrackingMetrics provides API.

    Ask the Community View Community

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    CallTrackingMetrics Reviews

    OVERALL RATING
    4.7
    Based on 632 Rating(s)
    Rating Distribution
    • 76.1 %
    • 19.5 %
    • 2.7 %
    • 0.9 %
    • 0.9 %
    SHARE YOUR EXPERIENCE Write a Review
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    Filter by Source
    Kathryn CSource : g2crowd.com
    (Reviewed on 18 November 2020)
    "Incredible Customer Service"

    What do you like best?

    The support staff at Call Tracking Metrics are fast and resourceful. Anytime we have a question as far as if our calls are coming through correctly (which they always are) the team verifies for me everything is working properly. If I am unsure how to use the system they walk me through step by step.

    What do you dislike?

    It's a very in-depth system but that is what you need if you are trying to do what we are.

    What problems are you solving with the product? What benefits have you realized?

    We are aware of where our marketing dollars are truly working. We also can use this system as a way to train our agents using the voice recording system that is offered. Everyone in the queue receives the recorded call and we use it to get better.

    ...more
    Gary MSource : g2crowd.com
    (Reviewed on 18 November 2020)
    "Very Satisfied User"

    What do you like best?

    The ease of navigating the interface makes using CallTracking very easy. As an agency we have multiple sub accounts and reporting and presenting data from the account is very eay

    What do you dislike?

    We use Google Adwords integration and the numbers are often disallowed in the Call Extensions - presumable as Google want you to use their own numbers.

    Recommendations to others considering the product:

    I would wholly recommend CTM to any potential user - it is easy to set up and use and very user friendly

    What problems are you solving with the product? What benefits have you realized?

    We use CallTracking Metrics for tracking numbers of calls to clients and measuring performance, but also sometimes record the calls and highlight issues to businesses around non conversions (usually around how the call handler manages the call). If is a great tool for this

    ...more
    Greg MSource : g2crowd.com
    (Reviewed on 17 November 2020)
    "Call Tracking Made Simple"

    What do you like best?

    I can see where my calls are coming from and also the graphs/reporting is very clear. I can easily expand my phone numbers and also find new ways to attribute the inbound leads through various channels. The support has been really great and they continue to grow with teachings/webinars which I like. I also really like the dashboard and layouts.

    What do you dislike?

    The learning curve can be a little tedious. However, once you get the process down, you can expand your phone numbers in very creative ways.

    What problems are you solving with the product? What benefits have you realized?

    We are solving the problem of finding out the digital marketing data behind where our calls are coming from and attributing specific PPC/SEO campaigns to call volume.

    ...more
    Jessica GSource : g2crowd.com
    (Reviewed on 17 November 2020)
    "Very Pleased --been using for a few years and love it, you can chat any question and they answer!!"

    What do you like best?

    I like that the support people were patient in teaching me how to use it and I like that when I chat you actually answer. I also like that I can use it on the phone app, even though it can be glitchy it's awesome when it works.

    What do you dislike?

    The platform could be more user-friendly. There's features I never used because I never knew they existed until recently. Also, I wish spammers wouldn't call the tracking numbers so often.

    What problems are you solving with the product? What benefits have you realized?

    I am able to find out where my responses are coming from, and I am able to see how many calls I'm actually missing because it goes to voicemail and the caller hangs up and moves on to my competitor. I like being able to use sms and I like being able to input custom outcomes for the drop down menu.

    ...more
    Glen PSource : g2crowd.com
    (Reviewed on 17 November 2020)
    "We love call tracking metrics."

    What do you like best?

    Lots of functionality and great reporting. When you need help with technical things, they are the best support out there.

    What do you dislike?

    Visual aspects could be a little prettier

    What problems are you solving with the product? What benefits have you realized?

    We can attribute calls much better and have further visibility in all the marketing efforts.

    ...more
    Chrissy HSource : g2crowd.com
    (Reviewed on 17 November 2020)
    "Highly Recommend. Great Product, and Great Support!"

    What do you like best?

    Ease of implementation - one snippet and you're all set. Pricing is very reasonable too.

    What do you dislike?

    Navigating the admin panel used to be more difficult. They are making upgrades which have helped.

    What problems are you solving with the product? What benefits have you realized?

    I'm now able to prove ROI on multiple marketing efforts - PPC, organic and social media all drive conversions. PLUS we can gain valuable insights into customer pains when you implement call recording.

    ...more
    Jay BSource : g2crowd.com
    (Reviewed on 17 November 2020)
    "Understand where your clients are coming from"

    What do you like best?

    Customer service is very helpful and available. Anytime I have needed help setting up tracking or new phone numbers or are having a problem they are available to help.

    What do you dislike?

    Sometimes I have a hard time understanding the tracking. But that is not only with this product.

    Recommendations to others considering the product:

    For an economical way to track calls with lots of depth in the analytics I choose CallTrackingMetrics.

    What problems are you solving with the product? What benefits have you realized?

    It helps me to understand where customers are coming from, what devices are more likely to get phone calls and which medium is most successful in bringing solid leads.

    An added benefit is in listening to recordings of the calls, I can understand ways in which we can improve our inbound call routing and better train people who are answering the phones.

    ...more
    Allie LSource : g2crowd.com
    (Reviewed on 17 November 2020)
    "I love it- much more than CallRail honestly"

    What do you like best?

    So much flexibility, love the alerts and multiple numbers/sources. I recommend to everyone!

    I prefer it much more to CallRail, which I used briefly at another agency

    What do you dislike?

    Can be expensive for a small business but very good for agency managing

    What problems are you solving with the product? What benefits have you realized?

    We would be flying blind without it! Clients love the Dashboard and ability to record/track/rate calls

    ...more
    Jeremy OSource : g2crowd.com
    (Reviewed on 17 November 2020)
    "Call Tracking keeps it simple"

    What do you like best?

    Simple easy to use web interface, and wonderful tech support

    What do you dislike?

    I wish there was a little more customization, but if you’re creative it’s not a problem.

    What problems are you solving with the product? What benefits have you realized?

    Managing calls and routing to agents. Ability to create several call trees and even branch to other call centers.

    ...more
    William JSource : g2crowd.com
    (Reviewed on 17 November 2020)
    "Improve Lead Quality & Reporting"

    What do you like best?

    Easily review calls from multiple sources.

    What do you dislike?

    Improve ability to import calls directly to third party platforms (Google Ads, Facebook, etc)

    What problems are you solving with the product? What benefits have you realized?

    I appreciate the ability to accurately report calls from multiple sources. The ability to closely monitor calls allows me to manage new leads effectively while quickly addressing any issues.

    ...more
    Read All Reviews

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