CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.
| Support | 24/7 (Live rep) Business Hours Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Severna Park, Maryland / 800-577-1872 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | Call Center Software |
Disclaimer: The pricing details were last updated on 08/07/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
CallTrackingMetrics is Call Center Software. CallTrackingMetrics offers the following functionalities:
Learn more about CallTrackingMetrics features.
The pricing for CallTrackingMetrics starts at $19.00 per month. CallTrackingMetrics has 3 different plans:
Learn more about CallTrackingMetrics pricing.
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Yes, CallTrackingMetrics provides API.
I use Call Tracking Metrics for my at home job, the webpage is manageable and works fine but the App for my iPhone is TERRIBLE. When putting in my login info the app gives me an “Authentication Failure” error message, although it’s the same info I use on the webpage. When I am able to get into the App, when I am able to accept a call, most often it freezes up my phone as I must completely shut down my phone and restart. I really which tech support could find a way to fix these problems as this app would be very effective if it worked properly.
It does not give hardly any notice of inbound text.
I like how many numbers are generally available and some of the information that CallTrackingMetrics provides in connection with calls. I like how you can directly integrate with Google Ads for call conversion tracking.
CallTrackingMetrics doesn't have the audio recording for calls sometimes. They generally have a lot of availability for numbers, but they could improve even more, like having numbers for one or more countries in the Middle East.
I am helping businesses realize how many calls they are getting fro our ads. I am able to listen to calls and assess quality of leads, as long as a sufficient audio recording is available. I like how we can have an agent whisper and a recording for the user to which to listen.
Great customer service and very patient.
Sometimes they can not provide a solution to a very customized specific need.
They are providing over 50 call tracking telephone numbers.
If you know anything about CTM and all that they do, then you’ll understand how great this app is. The app is just as intuitive as the desktop version. So when you’re out or in a meeting, just not able to get to your computer - having the app lets you monitor, make changes, and take care of your business on the go. Thank you CTM!
How easy it is to purchase, setup & route tracking lines.
No dislikes that I can think of. I suppose it's always possible to improve on ways to manage number in bulk, but I wouldn't say there's anything I "dislike".
Customer acquisition data. For the first time ever we can easily tell how new & current customers interact with our business.
We use this to monitor our employees returning phone calls, train/retrain employees, and monitoring new and repeat callers. This has been an amazing help for a new practice and will help any pracice.
There is nothing to dislike about this system. It is great!
Employees not answering phones and not returning phone calls. Wrong information being disseminated by employees.
The team at CTM is very responsive and always willing and able to troubleshoot any issues that arrise.
The platform is so vast you can really do anything with it.
The platform is so vast you can do a lot in it. Sometimes it needs a little more simplicity.
To create a proper plan for implantation.
Call attribution, Agent data, CRM Integrations
I find it easy to set up, monitor and change numbers and settings.
Call tracking metrics does change things up and that is good and also frustrating at times
If you need a powerful call tracking system, scalable from a single use to an entire agency of call center support, this is the scalable flexible best choice, imho. Also, the customer support is great and fast at getting the solutions you need and the training on how to start and then continuously get better at using the software is great!
This has allowed me to track much more precisely where calls are coming from and I can even tell if other marketing efforts are working based on change of volume on one or two numbers called
I enjoy most how easy it is to setup separate accounts for each of my clients.
Some of the phone numbers I've purchased on behalf of my clients have had many spam calls.
Ad attribution--we provide our clients with a unique number for each ad which makes attribution easy.
