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CallTrackingMetrics

Consolidated Tool for Call Tracking and Analysis

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CallTrackingMetrics is a consolidated tool for call tracking and analysis, and it provides contact center solutions to organizations. It is an omnichannel tracking and analytics tool to track which of their campaigns are generating responses, by using keywords-level marketing attribution. It can also remotely manage all communication channels on one platform, which is highly customizable and intelligently automated to be scalable as per demand. The tool identifies the trends in the conversations and automates actions based on the words spoken by customers to provide a faster and personalized service. Employees can route the communications to any team members using smart rules that boosts the agent’s productivity. Organizations can customize their solutions using the custom API, custom pricing, and HIPAA, GDPR, CCPA, and PCI compliant tools. Real-time data analysis equips the user to analyze the important factors about employee productivity and campaign performance, and make crucial business decisions. CallTrackingMetrics can also be integrated with other tools such as Facebook Messenger, Google Ads, Microsoft Advertising, and much more.

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CallTrackingMetrics Technical details

Support	24/7 (Live rep) Business Hours Online	Customer Type	Large Enterprises Medium Business Small Business
API		Location / Phone Number	Severna Park, Maryland / 800-577-1872
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Category	Inbound Call Tracking Software

CallTrackingMetrics Pricing

Pricing ModelSubscription

MONTHLY YEARLY

Performance

$36 /Month Billed Yearly

Features

Call and text tracking and attribution
Integrations with Google and Bing
Call recording, scoring, and tagging
Basic call routing
Live phone, email, and chat support

Growth

$83 /Month Billed Yearly

Features

All from Business, plus:
Free unlimited chat licenses for 30 days!
Unlimited Sub-accounts
Track unlimited web forms with FormReactor®
Integrations with Facebook and HubSpot
Design custom agency account structures with flexible billing
Capture conversation analytics and automate scoring and conversions
Enhanced security for HIPAA/GDPR compliance
Live chat widget to engage prospects and support customers

Connect

$250 /Month Billed Yearly

Features

All from Marketing, plus:
Free unlimited chat licenses for 30 days!
Integrations with Salesforce, Microsoft Dynamics, and Zendesk
Smart dialer to automate outbound calls
Mobilize remote employees with softphone system
Contact center and live agent performance reporting
Dedicated onboarding support and account executive
Leverage team chat for seamless internal communications and coaching

Enterprise

Custom

Features

All from Contact Center, plus:
Account strategy and implementation with our Professional Services teams with a phased migration approach
Guided phone number porting
Partner with our lead engineers to customize the platform to your business rules
Personalized training packages to increase product adoption across your organization
Dedicated technical support services, with 24/7 coverage and Service-Level Agreements
Dedicated account manager

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Disclaimer: The pricing details were last updated on 19/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about CallTrackingMetrics pricing.