Home/Inbound Call Tracking Software/CallTrackingMetrics
Updated on: May 25, 2022

What is CallTrackingMetrics ?

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CallTrackingMetrics

Consolidated Tool for Call Tracking and Analysis
(647 Ratings) Write Review

CallTrackingMetrics is a consolidated tool for call tracking and analysis, and it provides contact center solutions to organizations. It is an omnichannel tracking and analytics tool to track which of their campaigns are generating responses, by using keywords-level marketing attribution. It can also remotely manage all communication channels on one platform, which is highly customizable and intelligently automated to be scalable as per demand. The tool identifies the trends in the conversations and automates actions based on the words spoken by customers to provide a faster and personalized service. Employees can route the communications to any team members using smart rules that boosts the agent’s productivity. Organizations can customize their solutions using the custom API, custom pricing, and HIPAA, GDPR, CCPA, and PCI compliant tools. Real-time data analysis equips the user to analyze the important factors about employee productivity and campaign performance, and make crucial business decisions. CallTrackingMetrics can also be integrated with other tools such as Facebook Messenger, Google Ads, Microsoft Advertising, and much more.

CallTrackingMetrics Awards

CallTrackingMetrics Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Severna Park, Maryland / 800-577-1872
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Inbound Call Tracking Software

CallTrackingMetrics Pricing

Pricing ModelSubscription
MONTHLY YEARLY
Performance
$36 /Month
Billed Yearly

Features

  • Call and text tracking and attribution
  • Integrations with Google and Bing
  • Call recording, scoring, and tagging
  • Basic call routing
  • Live phone, email, and chat support
Growth
$83 /Month
Billed Yearly

Features

  • All from Business, plus:
  • Free unlimited chat licenses for 30 days!
  • Unlimited Sub-accounts
  • Track unlimited web forms with FormReactor®
  • Integrations with Facebook and HubSpot
  • Design custom agency account structures with flexible billing
  • Capture conversation analytics and automate scoring and conversions
  • Enhanced security for HIPAA/GDPR compliance
  • Live chat widget to engage prospects and support customers
Connect
$250 /Month
Billed Yearly

Features

  • All from Marketing, plus:
  • Free unlimited chat licenses for 30 days!
  • Integrations with Salesforce, Microsoft Dynamics, and Zendesk
  • Smart dialer to automate outbound calls
  • Mobilize remote employees with softphone system
  • Contact center and live agent performance reporting
  • Dedicated onboarding support and account executive
  • Leverage team chat for seamless internal communications and coaching
Enterprise
Custom

Features

  • All from Contact Center, plus:
  • Account strategy and implementation with our Professional Services teams with a phased migration approach
  • Guided phone number porting
  • Partner with our lead engineers to customize the platform to your business rules
  • Personalized training packages to increase product adoption across your organization
  • Dedicated technical support services, with 24/7 coverage and Service-Level Agreements
  • Dedicated account manager
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Disclaimer: The pricing details were last updated on 19/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about CallTrackingMetrics pricing.

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CallTrackingMetrics Reviews

OVERALL RATING
4.7
Based on 647 Rating(s)
Rating Distribution
  • 77.9 %
  • 20.2 %
  • 2.7 %
  • 0.8 %
  • 0.9 %
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CallTrackingMetrics FAQs

Yes, CallTrackingMetrics provides API.

CallTrackingMetrics Integration

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