CallTrackingMetrics is Inbound Call Tracking Software. CallTrackingMetrics offers the following functionalities:
Learn more about CallTrackingMetrics features.
CallTrackingMetrics is a consolidated tool for call tracking and analysis, and it provides contact center solutions to organizations. It is an omnichannel tracking and analytics tool to track which of their campaigns are generating responses, by using keywords-level marketing attribution. It can also remotely manage all communication channels on one platform, which is highly customizable and intelligently automated to be scalable as per demand. The tool identifies the trends in the conversations and automates actions based on the words spoken by customers to provide a faster and personalized service. Employees can route the communications to any team members using smart rules that boosts the agent’s productivity. Organizations can customize their solutions using the custom API, custom pricing, and HIPAA, GDPR, CCPA, and PCI compliant tools. Real-time data analysis equips the user to analyze the important factors about employee productivity and campaign performance, and make crucial business decisions. CallTrackingMetrics can also be integrated with other tools such as Facebook Messenger, Google Ads, Microsoft Advertising, and much more.
|Support||24/7 (Live rep) Business Hours Online||Customer Type||Large Enterprises Medium Business Small Business|
|API||Location / Phone Number||Severna Park, Maryland / 800-577-1872|
|Deployment||SaaS/Web/Cloud Mobile - Android Mobile - iOS||Category||Inbound Call Tracking Software|
Disclaimer: The pricing details were last updated on 08/07/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
The pricing for CallTrackingMetrics starts at $19.00 per month. CallTrackingMetrics has 3 different plans:
Learn more about CallTrackingMetrics pricing.
Yes, CallTrackingMetrics provides API.
The support staff at Call Tracking Metrics are fast and resourceful. Anytime we have a question as far as if our calls are coming through correctly (which they always are) the team verifies for me everything is working properly. If I am unsure how to use the system they walk me through step by step.
It's a very in-depth system but that is what you need if you are trying to do what we are.
We are aware of where our marketing dollars are truly working. We also can use this system as a way to train our agents using the voice recording system that is offered. Everyone in the queue receives the recorded call and we use it to get better.
The ease of navigating the interface makes using CallTracking very easy. As an agency we have multiple sub accounts and reporting and presenting data from the account is very eay
We use Google Adwords integration and the numbers are often disallowed in the Call Extensions - presumable as Google want you to use their own numbers.
I would wholly recommend CTM to any potential user - it is easy to set up and use and very user friendly
We use CallTracking Metrics for tracking numbers of calls to clients and measuring performance, but also sometimes record the calls and highlight issues to businesses around non conversions (usually around how the call handler manages the call). If is a great tool for this
I can see where my calls are coming from and also the graphs/reporting is very clear. I can easily expand my phone numbers and also find new ways to attribute the inbound leads through various channels. The support has been really great and they continue to grow with teachings/webinars which I like. I also really like the dashboard and layouts.
The learning curve can be a little tedious. However, once you get the process down, you can expand your phone numbers in very creative ways.
We are solving the problem of finding out the digital marketing data behind where our calls are coming from and attributing specific PPC/SEO campaigns to call volume.
I like that the support people were patient in teaching me how to use it and I like that when I chat you actually answer. I also like that I can use it on the phone app, even though it can be glitchy it's awesome when it works.
The platform could be more user-friendly. There's features I never used because I never knew they existed until recently. Also, I wish spammers wouldn't call the tracking numbers so often.
I am able to find out where my responses are coming from, and I am able to see how many calls I'm actually missing because it goes to voicemail and the caller hangs up and moves on to my competitor. I like being able to use sms and I like being able to input custom outcomes for the drop down menu.
Lots of functionality and great reporting. When you need help with technical things, they are the best support out there.
Visual aspects could be a little prettier
We can attribute calls much better and have further visibility in all the marketing efforts.
Ease of implementation - one snippet and you're all set. Pricing is very reasonable too.
Navigating the admin panel used to be more difficult. They are making upgrades which have helped.
I'm now able to prove ROI on multiple marketing efforts - PPC, organic and social media all drive conversions. PLUS we can gain valuable insights into customer pains when you implement call recording.
Customer service is very helpful and available. Anytime I have needed help setting up tracking or new phone numbers or are having a problem they are available to help.
Sometimes I have a hard time understanding the tracking. But that is not only with this product.
For an economical way to track calls with lots of depth in the analytics I choose CallTrackingMetrics.
It helps me to understand where customers are coming from, what devices are more likely to get phone calls and which medium is most successful in bringing solid leads.
An added benefit is in listening to recordings of the calls, I can understand ways in which we can improve our inbound call routing and better train people who are answering the phones.
So much flexibility, love the alerts and multiple numbers/sources. I recommend to everyone!
I prefer it much more to CallRail, which I used briefly at another agency
Can be expensive for a small business but very good for agency managing
We would be flying blind without it! Clients love the Dashboard and ability to record/track/rate calls
Simple easy to use web interface, and wonderful tech support
I wish there was a little more customization, but if you’re creative it’s not a problem.
Managing calls and routing to agents. Ability to create several call trees and even branch to other call centers.
Easily review calls from multiple sources.
Improve ability to import calls directly to third party platforms (Google Ads, Facebook, etc)
I appreciate the ability to accurately report calls from multiple sources. The ability to closely monitor calls allows me to manage new leads effectively while quickly addressing any issues.