Home/Call Center Software/CallTrackingMetrics
Updated on: May 26, 2020
What is CallTrackingMetrics ?
CallTrackingMetrics - Call Center Software : SaaSworthy.com
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CallTrackingMetrics

The Only All-in-One Call Tracking & Contact Center Solution
(197 Ratings) Write Review

CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.

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CallTrackingMetrics Features Show All Features

CallTrackingMetrics Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Severna Park, Maryland / 800-577-1872
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Call Center Software

CallTrackingMetrics Pricing

Pricing ModelFree Trial , Subscription
Business
$19 /Month

Plan Features

  • Call Tracking & Reporting
  • Track Online/Offline Campaigns
  • Keyword Level Attribution
  • Unlimited Users
  • Call Recordings
  • IVR/Auto Attendant
  • Conversation Analytics
  • API access
  • Phone, Email, & Chat Support
  • Integrates with Google & Bing

Marketing
$99 /Month

Plan Features

  • Call Tracking & Reporting
  • Track Online/Offline Campaigns
  • Keyword Level Attribution
  • Unlimited Users
  • Call Recordings
  • IVR/Auto Attendant
  • Conversation Analytics
  • API access
  • Phone, Email, & Chat Support
  • Unlimited Sub-Accounts
  • Bill Clients Directly
  • Queues & Scheduling
  • HIPAA & GDPR Compliance
  • Agency Whitelabel & Reseller Options
  • FormReactor® — Available Add-on
  • Smart Routing
  • Custom Fields
  • Onboarding Call with Specialist
  • Integrates with Google, Bing, Hubspot, Facebook, & Google Data Studio

Contact Center
$299 /Month

Plan Features

  • Call Tracking & Reporting
  • Track Online/Offline Campaigns
  • Keyword Level Attribution
  • Unlimited Users
  • Call Recordings
  • IVR/Auto Attendant
  • Conversation Analytics
  • API access
  • Phone, Email, & Chat Support
  • Unlimited Sub-Accounts
  • Bill Clients Directly
  • Queues & Scheduling
  • HIPAA & GDPR Compliance
  • Agency Whitelabel & Reseller Options
  • FormReactor® — Available Add-on
  • Smart Routing
  • Custom Fields
  • Onboarding Call with Specialist
  • Unlimited FormReactor®
  • Advanced Routing Capabilites
  • Custom Softphone
  • Automation Triggers
  • Outbound Auto Dialer
  • Reduced Usage Fees
  • Custom Actions
  • 30-day Guided Onboarding & Training
  • Dedicated Account Executive
  • Integrates with Google, Bing, Hubspot, Facebook, Google Data Studio, Salesforce, Microsoft Dynamics and Zendesk

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CallTrackingMetrics Pricing
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Disclaimer: The pricing details were last updated on 08/07/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

CallTrackingMetrics FAQs

CallTrackingMetrics is Call Center Software. CallTrackingMetrics offers the following functionalities:

  • Call Monitoring
  • Auto Call Recording
  • IVR Support
  • Queue Management (Calls)
  • Predictive Dialer
  • Progressive Dialer
  • Live Chat
  • Concurrency Support
  • Inbound Call Center
  • Outbound Call Center

Learn more about CallTrackingMetrics features.

The pricing for CallTrackingMetrics starts at $19.00 per month. CallTrackingMetrics has 3 different plans:

  • Business at $19.00 per month.
  • Marketing at $99.00 per month.
  • Contact Center at $299.00 per month.

No, CallTrackingMetrics does not offer a free plan.

Learn more about CallTrackingMetrics pricing.

Yes, CallTrackingMetrics provides API.

Ask the Community View Community

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CallTrackingMetrics Reviews

OVERALL RATING
4.4
Based on 197 Rating(s)
Rating Distribution
  • 170
  • 11
  • 6
  • 9
  • 1
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dreamer0390Source : apps.apple.com
(Reviewed on 02 April 2020)
Terrible App for iOS

I use Call Tracking Metrics for my at home job, the webpage is manageable and works fine but the App for my iPhone is TERRIBLE. When putting in my login info the app gives me an “Authentication Failure” error message, although it’s the same info I use on the webpage. When I am able to get into the App, when I am able to accept a call, most often it freezes up my phone as I must completely shut down my phone and restart. I really which tech support could find a way to fix these problems as this app would be very effective if it worked properly.

...more
Kenneth WoodSource : play.google.com
(Reviewed on 30 January 2020)

It does not give hardly any notice of inbound text.

...more
Trent ASource : g2crowd.com
(Reviewed on 08 January 2020)
"Call Tracking Tracking Metrics Is Good"

What do you like best?

I like how many numbers are generally available and some of the information that CallTrackingMetrics provides in connection with calls. I like how you can directly integrate with Google Ads for call conversion tracking.

What do you dislike?

CallTrackingMetrics doesn't have the audio recording for calls sometimes. They generally have a lot of availability for numbers, but they could improve even more, like having numbers for one or more countries in the Middle East.

What problems are you solving with the product? What benefits have you realized?

I am helping businesses realize how many calls they are getting fro our ads. I am able to listen to calls and assess quality of leads, as long as a sufficient audio recording is available. I like how we can have an agent whisper and a recording for the user to which to listen.

...more
Stephen ASource : g2crowd.com
(Reviewed on 19 December 2019)
"Great customer support and overall a great service."

What do you like best?

Great customer service and very patient.

What do you dislike?

Sometimes they can not provide a solution to a very customized specific need.

What problems are you solving with the product? What benefits have you realized?

They are providing over 50 call tracking telephone numbers.

...more
HeroAokoSource : apps.apple.com
(Reviewed on 14 December 2019)
Great product and service

If you know anything about CTM and all that they do, then you’ll understand how great this app is. The app is just as intuitive as the desktop version. So when you’re out or in a meeting, just not able to get to your computer - having the app lets you monitor, make changes, and take care of your business on the go. Thank you CTM!

...more
jordan tSource : g2crowd.com
(Reviewed on 05 December 2019)
"Reliable & Easy To Use"

What do you like best?

How easy it is to purchase, setup & route tracking lines.

What do you dislike?

No dislikes that I can think of. I suppose it's always possible to improve on ways to manage number in bulk, but I wouldn't say there's anything I "dislike".

What problems are you solving with the product? What benefits have you realized?

Customer acquisition data. For the first time ever we can easily tell how new & current customers interact with our business.

...more
Austin BSource : g2crowd.com
(Reviewed on 28 November 2019)
"Excellent System"

What do you like best?

We use this to monitor our employees returning phone calls, train/retrain employees, and monitoring new and repeat callers. This has been an amazing help for a new practice and will help any pracice.

What do you dislike?

There is nothing to dislike about this system. It is great!

What problems are you solving with the product? What benefits have you realized?

Employees not answering phones and not returning phone calls. Wrong information being disseminated by employees.

...more
John DSource : g2crowd.com
(Reviewed on 25 November 2019)
"Great team to work with"

What do you like best?

The team at CTM is very responsive and always willing and able to troubleshoot any issues that arrise.

The platform is so vast you can really do anything with it.

What do you dislike?

The platform is so vast you can do a lot in it. Sometimes it needs a little more simplicity.

Recommendations to others considering the product:

To create a proper plan for implantation.

What problems are you solving with the product? What benefits have you realized?

Call attribution, Agent data, CRM Integrations

...more
Ben TSource : g2crowd.com
(Reviewed on 22 November 2019)
"I love this call tracking platform!"

What do you like best?

I find it easy to set up, monitor and change numbers and settings.

What do you dislike?

Call tracking metrics does change things up and that is good and also frustrating at times

Recommendations to others considering the product:

If you need a powerful call tracking system, scalable from a single use to an entire agency of call center support, this is the scalable flexible best choice, imho. Also, the customer support is great and fast at getting the solutions you need and the training on how to start and then continuously get better at using the software is great!

What problems are you solving with the product? What benefits have you realized?

This has allowed me to track much more precisely where calls are coming from and I can even tell if other marketing efforts are working based on change of volume on one or two numbers called

...more
Agency in Consumer ServicesSource : g2crowd.com
(Reviewed on 22 November 2019)
"Great and reliable product!"

What do you like best?

I enjoy most how easy it is to setup separate accounts for each of my clients.

What do you dislike?

Some of the phone numbers I've purchased on behalf of my clients have had many spam calls.

What problems are you solving with the product? What benefits have you realized?

Ad attribution--we provide our clients with a unique number for each ad which makes attribution easy.

...more
Read All Reviews

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