Home/Call Center Software/CallTrackingMetrics
Updated on: August 9, 2020
What is CallTrackingMetrics ?
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CallTrackingMetrics

The Only All-in-One Call Tracking & Contact Center Solution
(181 Ratings) Write Review

CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.

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CallTrackingMetrics Features Show All Features

CallTrackingMetrics Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Severna Park, Maryland / 800-577-1872
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Call Center Software

CallTrackingMetrics Pricing

Pricing ModelFree Trial , Subscription
Business
$19 /Month

Plan Features

  • Call Tracking & Reporting
  • Track Online/Offline Campaigns
  • Keyword Level Attribution
  • Unlimited Users
  • Call Recordings
  • IVR/Auto Attendant
  • Conversation Analytics
  • API access
  • Phone, Email, & Chat Support
  • Integrates with Google & Bing

Marketing
$99 /Month

Plan Features

  • Call Tracking & Reporting
  • Track Online/Offline Campaigns
  • Keyword Level Attribution
  • Unlimited Users
  • Call Recordings
  • IVR/Auto Attendant
  • Conversation Analytics
  • API access
  • Phone, Email, & Chat Support
  • Unlimited Sub-Accounts
  • Bill Clients Directly
  • Queues & Scheduling
  • HIPAA & GDPR Compliance
  • Agency Whitelabel & Reseller Options
  • FormReactor® — Available Add-on
  • Smart Routing
  • Custom Fields
  • Onboarding Call with Specialist
  • Integrates with Google, Bing, Hubspot, Facebook, & Google Data Studio

Contact Center
$299 /Month

Plan Features

  • Call Tracking & Reporting
  • Track Online/Offline Campaigns
  • Keyword Level Attribution
  • Unlimited Users
  • Call Recordings
  • IVR/Auto Attendant
  • Conversation Analytics
  • API access
  • Phone, Email, & Chat Support
  • Unlimited Sub-Accounts
  • Bill Clients Directly
  • Queues & Scheduling
  • HIPAA & GDPR Compliance
  • Agency Whitelabel & Reseller Options
  • FormReactor® — Available Add-on
  • Smart Routing
  • Custom Fields
  • Onboarding Call with Specialist
  • Unlimited FormReactor®
  • Advanced Routing Capabilites
  • Custom Softphone
  • Automation Triggers
  • Outbound Auto Dialer
  • Reduced Usage Fees
  • Custom Actions
  • 30-day Guided Onboarding & Training
  • Dedicated Account Executive
  • Integrates with Google, Bing, Hubspot, Facebook, Google Data Studio, Salesforce, Microsoft Dynamics and Zendesk

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Disclaimer: The pricing details were last updated on 08/07/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

CallTrackingMetrics FAQs

CallTrackingMetrics is Call Center Software. CallTrackingMetrics offers the following functionalities:

  • Call Monitoring
  • Auto Call Recording
  • IVR Support
  • Queue Management (Calls)
  • Predictive Dialer
  • Progressive Dialer
  • Live Chat
  • Concurrency Support
  • Inbound Call Center
  • Outbound Call Center

Learn more about CallTrackingMetrics features.

The pricing for CallTrackingMetrics starts at $19.00 per month. CallTrackingMetrics has 3 different plans:

  • Business at $19.00 per month.
  • Marketing at $99.00 per month.
  • Contact Center at $299.00 per month.

No, CallTrackingMetrics does not offer a free plan.

Learn more about CallTrackingMetrics pricing.

Yes, CallTrackingMetrics provides API.

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CallTrackingMetrics Reviews

OVERALL RATING
4.6
Based on 181 Rating(s)
Rating Distribution
  • 166
  • 10
  • 4
  • 0
  • 1
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jordan tSource : g2crowd.com
(Reviewed on 05 December 2019)
"Reliable & Easy To Use"

What do you like best?

How easy it is to purchase, setup & route tracking lines.

What do you dislike?

No dislikes that I can think of. I suppose it's always possible to improve on ways to manage number in bulk, but I wouldn't say there's anything I "dislike".

What problems are you solving with the product? What benefits have you realized?

Customer acquisition data. For the first time ever we can easily tell how new & current customers interact with our business.

...more
Austin BSource : g2crowd.com
(Reviewed on 28 November 2019)
"Excellent System"

What do you like best?

We use this to monitor our employees returning phone calls, train/retrain employees, and monitoring new and repeat callers. This has been an amazing help for a new practice and will help any pracice.

What do you dislike?

There is nothing to dislike about this system. It is great!

What problems are you solving with the product? What benefits have you realized?

Employees not answering phones and not returning phone calls. Wrong information being disseminated by employees.

...more
John DSource : g2crowd.com
(Reviewed on 25 November 2019)
"Great team to work with"

What do you like best?

The team at CTM is very responsive and always willing and able to troubleshoot any issues that arrise.

The platform is so vast you can really do anything with it.

What do you dislike?

The platform is so vast you can do a lot in it. Sometimes it needs a little more simplicity.

Recommendations to others considering the product:

To create a proper plan for implantation.

What problems are you solving with the product? What benefits have you realized?

Call attribution, Agent data, CRM Integrations

...more
Ben TSource : g2crowd.com
(Reviewed on 22 November 2019)
"I love this call tracking platform!"

What do you like best?

I find it easy to set up, monitor and change numbers and settings.

What do you dislike?

Call tracking metrics does change things up and that is good and also frustrating at times

Recommendations to others considering the product:

If you need a powerful call tracking system, scalable from a single use to an entire agency of call center support, this is the scalable flexible best choice, imho. Also, the customer support is great and fast at getting the solutions you need and the training on how to start and then continuously get better at using the software is great!

What problems are you solving with the product? What benefits have you realized?

This has allowed me to track much more precisely where calls are coming from and I can even tell if other marketing efforts are working based on change of volume on one or two numbers called

...more
Shanna CSource : g2crowd.com
(Reviewed on 18 November 2019)
"Easy to Use and set up"

What do you like best?

The call tracking service was very easy to use and setup. This is the first service I have personally used like this, and I thought it would be more complicated to get set up and use, but it is not. I would recommend this service for anyone who needs any type of call tracking for advertising, etc.

What do you dislike?

I would like it to be easier to find where I record my message that is said to the customers when they call in on my tracking line. It seems like I always have to search to find where I record it, and I only do this twice a year, so I don't remember where to find it each time.

Recommendations to others considering the product:

Easy to setup and works flawlessly.

What problems are you solving with the product? What benefits have you realized?

I use the tracking for our mailer we send out. What I benefit from is I get a message that says "postcard" so I know what they are calling about, and the customer hears my greeting, so that cuts down on some time for me also.

...more
Jennifer BSource : g2crowd.com
(Reviewed on 18 November 2019)
"I have been using this software since 2012"

What do you like best?

Prior to using CallTrackingMetrics I had used other systems and this one by far is the best one. Customer service is quick to fix any issues or help you figure out how to do something. You actually get to talk to a real person! Very intuitive software to use.

What do you dislike?

Every now and then after an update, there seems to be some settings that revert back to the initial settings.

What problems are you solving with the product? What benefits have you realized?

Allowing our customers in our publications and online marketing the ability to track the number of calls they receive from our services. Helps prevent the, oh to often answer of "We didn't get any calls." Not only this but it has also allowed us to know how our publication is working.

...more
Administrator in Marketing and AdvertisingSource : g2crowd.com
(Reviewed on 18 November 2019)
"Best Call Tracking Software That We Have Found"

What do you like best?

We really enjoy how easy it is to use and how well it integrates with other platforms (Google Ads, Facebook Ads, Swydo, etc.)

What do you dislike?

I wish the routing system worked a little better within Call Tracking Metrics. We lead all of our agency calls to our personal phone numbers and we have trouble with these calls sometimes.

We have been working with Call Tracking Metrics to resolve the issue but have not found a good solution yet.

Recommendations to others considering the product:

We have received great customer support from our Call Tracking Rep, Kenneth Sylvain who has always asked for feedback, provided us with value and more.

It has been a game changer for our business and our customers.

What problems are you solving with the product? What benefits have you realized?

We have been able to setup call tracking for our customers in which we have seen a large amount of success with this. Our customers are getting the transparency they want and need to help their businesses and we're able to help them this way.

...more
Dean SSource : g2crowd.com
(Reviewed on 18 November 2019)
"Best Call Management and Call Center Platform on the planet!"

What do you like best?

Flexiblity with CallTrackingMetrics.com is unsurpassed. We can track all of our media sources using dynamic numbers and UTM codes. Texting platform is great and there's a complete call center system built right in, and there is no per user charge (winning!!). You want to light up a virtual business? This is the platform. We have people all over the country using this system. I use CallTrackingMetrics.com for not only my clients, but all the companies I own. Seriously incredible!

What do you dislike?

Really there is nothing I dislike. One thing that I love is that if the platform does not have something, thier culture is to build it for us. I guess if I were to request something it would be to buff up thier agent call center tracking for usage or a protracted period of time.

Recommendations to others considering the product:

Determine your priorities. Marketing source tracking, call center solution, integrations, ease of use. Some competitors, big ones, do not have the functionality CallTrackingMetrics.com has so don't get hoodwinked. Dig deep. Do your research.

What problems are you solving with the product? What benefits have you realized?

I can set up a 30 person business and have them operating effectively anywhere in like 30 minutes. CallTrackingMetrics.com provides complete control over tracking your marketing sources allowing you to easily identify which media sources are working and which are not. One of my companies which was on a PBX system had a massive flood and I was able to get them back live very quickly on CallTrackMetrics.com and to this day they have happily continued on the CallTrackingMetrics.com platform.

...more
Kyle RSource : g2crowd.com
(Reviewed on 12 November 2019)
"I love the simplicity of Call Tracking Metrics"

What do you like best?

I like how I can get the call data back into Google Analytics and Google Ads for accurate call tracking.

What do you dislike?

It is sometimes hard to know if I'm doing something right when they launch a new feature. For example, the new direct integration with Google Ads. It was a simple set up, but the article that outlined how to set it up went through a lot of additional detail that I was unsure if I needed for my setup. I feel like a video walkthrough with an explanation of why each piece is important or not would be very helpful.

What problems are you solving with the product? What benefits have you realized?

Tracking call data into Google Analytics and Google Ads conversions

...more
Tylynn MSource : g2crowd.com
(Reviewed on 11 November 2019)
"Best Call Tracker!"

What do you like best?

We use CTM to track all of our advertising efforts both digital and print. By doing this we can provide accurate data to our internal team and clients with confidence and insight!

What do you dislike?

The only issue I have found while using CTM is the ability to bring in the conversions into other platforms.

What problems are you solving with the product? What benefits have you realized?

We now have the capability to provide accurate ROI data to our clients to give them real tangible results to have confidence in their investment.

...more
Read All Reviews

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