Home/Call Center Software/CallTrackingMetrics
Updated on: October 29, 2020
What is CallTrackingMetrics ?
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CallTrackingMetrics

Consolidated Tool for Call Tracking and Analysis
(576 Ratings) Write Review

CallTrackingMetrics is a consolidated tool for call tracking and analysis, and it provides contact center solutions to organizations. It is an omnichannel tracking and analytics tool to track which of their campaigns are generating responses, by using keywords-level marketing attribution. It can also remotely manage all communication channels on one platform, which is highly customizable and intelligently automated to be scalable as per demand. The tool identifies the trends in the conversations and automates actions based on the words spoken by customers to provide a faster and personalized service. Employees can route the communications to any team members using smart rules that boosts the agent’s productivity. Organizations can customize their solutions using the custom API, custom pricing, and HIPAA, GDPR, CCPA, and PCI compliant tools. Real-time data analysis equips the user to analyze the important factors about employee productivity and campaign performance, and make crucial business decisions. CallTrackingMetrics can also be integrated with other tools such as Facebook Messenger, Google Ads, Microsoft Advertising, and much more.

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CallTrackingMetrics Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Severna Park, Maryland / 800-577-1872
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Call Center Software

CallTrackingMetrics Pricing

Pricing ModelFree Trial , Subscription
Business
$19 /Month

Plan Features

  • Call Tracking & Reporting
  • Track Online/Offline Campaigns
  • Keyword Level Attribution
  • Unlimited Users
  • Call Recordings
  • IVR/Auto Attendant
  • Conversation Analytics
  • API access
  • Phone, Email, & Chat Support
  • Integrates with Google & Bing

Marketing
$99 /Month

Plan Features

  • Call Tracking & Reporting
  • Track Online/Offline Campaigns
  • Keyword Level Attribution
  • Unlimited Users
  • Call Recordings
  • IVR/Auto Attendant
  • Conversation Analytics
  • API access
  • Phone, Email, & Chat Support
  • Unlimited Sub-Accounts
  • Bill Clients Directly
  • Queues & Scheduling
  • HIPAA & GDPR Compliance
  • Agency Whitelabel & Reseller Options
  • FormReactor® — Available Add-on
  • Smart Routing
  • Custom Fields
  • Onboarding Call with Specialist
  • Integrates with Google, Bing, Hubspot, Facebook, & Google Data Studio

Contact Center
$299 /Month

Plan Features

  • Call Tracking & Reporting
  • Track Online/Offline Campaigns
  • Keyword Level Attribution
  • Unlimited Users
  • Call Recordings
  • IVR/Auto Attendant
  • Conversation Analytics
  • API access
  • Phone, Email, & Chat Support
  • Unlimited Sub-Accounts
  • Bill Clients Directly
  • Queues & Scheduling
  • HIPAA & GDPR Compliance
  • Agency Whitelabel & Reseller Options
  • FormReactor® — Available Add-on
  • Smart Routing
  • Custom Fields
  • Onboarding Call with Specialist
  • Unlimited FormReactor®
  • Advanced Routing Capabilites
  • Custom Softphone
  • Automation Triggers
  • Outbound Auto Dialer
  • Reduced Usage Fees
  • Custom Actions
  • 30-day Guided Onboarding & Training
  • Dedicated Account Executive
  • Integrates with Google, Bing, Hubspot, Facebook, Google Data Studio, Salesforce, Microsoft Dynamics and Zendesk

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Disclaimer: The pricing details were last updated on 08/07/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

CallTrackingMetrics FAQs

CallTrackingMetrics is Call Center Software. CallTrackingMetrics offers the following functionalities:

  • Call Monitoring
  • Auto Call Recording
  • IVR Support
  • Queue Management (Calls)
  • Predictive Dialer
  • Progressive Dialer
  • Live Chat
  • Concurrency Support
  • Inbound Call Center
  • Outbound Call Center

Learn more about CallTrackingMetrics features.

The pricing for CallTrackingMetrics starts at $19.00 per month. CallTrackingMetrics has 3 different plans:

  • Business at $19.00 per month.
  • Marketing at $99.00 per month.
  • Contact Center at $299.00 per month.

No, CallTrackingMetrics does not offer a free plan.

Learn more about CallTrackingMetrics pricing.

Yes, CallTrackingMetrics provides API.

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CallTrackingMetrics Reviews

OVERALL RATING
4.7
Based on 576 Rating(s)
Rating Distribution
  • 75 %
  • 20.5 %
  • 2.8 %
  • 0.8 %
  • 0.9 %
SHARE YOUR EXPERIENCE Write a Review
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Anthony OSource : g2crowd.com
(Reviewed on 26 August 2020)
"Should have left this review 5 years ago"

What do you like best?

Originally I was using CTM for tracking leads generated from websites and ads, as my company has grown CTM has had many features that have allowed us to scale flawlessly and affordably.

Of the many features I love, the ability to have Call Center agents has to be at the top of the list. After that, the reporting features are amazing and we are able to offer this as a value-add for monthly reporting to our clients.

Their customer service is amazing, I'd like to take the time to shout out Kate who is a complete lifesaver! She is incredibly knowledgeable about helping navigate through the MANY features that CTM has to offer. Review collected by and hosted on G2.com.

What do you dislike?

In a perfect world, they would have a setup where they are competing with companies like Dialpad and Ring Central on the UX side, however, this is not really a big deal because I originally did not subscribe to CTM as a phone provider. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for a software to track leads you are generation, the setup is super simple and quick. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- The ability to track ROI on all marketing campaigns

- Transparency for our clients with reporting and call recording

- Deeper insight into our business, which allows us to make calculated decisions

- Easy to use and setup new call agents

- Great info when receiving calls including - Customer names, timezones, etc

- Super affordable phone lines and minutes!

- Great iPhone mobile app

- Ability to text customers and send and receive picture messages

- The Ability to port numbers Review collected by and hosted on G2.com.

...more
Jorge PSource : g2crowd.com
(Reviewed on 05 July 2020)
"All Your call tracking needs in one place."

What do you like best?

I love the call recording platform where you are able to see the recording for all the users and you also have the option to shadow calls. This is very good when you want to audit certain calls. Also, I like the options to create different profiles by clients. It gives a sense of organization. Review collected by and hosted on G2.com.

What do you dislike?

Some times, we used to have issues when used together with Google Meets as we needed to share the screen in some sessions. it would give us a lot of echoes. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

A great user interface. Great recording options. Full accessibility and visibility across accounts. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are a Lead Gen agency and we are able to track all call leads. Create personalized profiles for all business and share this with our clients. Our clients love this integration because they have full access and visibility to their leads. Review collected by and hosted on G2.com.

...more
Peter GSource : g2crowd.com
(Reviewed on 22 June 2020)
"The software has literally saved us hundred of thousands of dollars being able to prove our results"

What do you like best?

The depth of data, customer service, support and ease of use Review collected by and hosted on G2.com.

What do you dislike?

Honestly we have either used or evaluated ever call tracking service out there over and Calltracking metrics is the best...nothing to dislike Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You can save yourself a lot of time I simply just using call tracking metrics and not going through the tedious is a valuations of other software that we went through Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to show our clients effectiveness of our digital marketing services. The benefit is that we are able to retain clients long-term due to the ability of proving results. Review collected by and hosted on G2.com.

...more
Nick WSource : g2crowd.com
(Reviewed on 15 June 2020)
"Great Call Tracking Software and Less Expensive Than Others"

What do you like best?

Easy to add numbers, link to Google Analytics and review call reports. Review collected by and hosted on G2.com.

What do you dislike?

It could be a little easier to add users within different accounts for agencies. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Showing results of marketing efforts. Review collected by and hosted on G2.com.

...more
Dr. Austin BSource : g2crowd.com
(Reviewed on 10 June 2020)
"Excellent Business Tool!"

What do you like best?

Ability to track and tag calls. Also to make sure that calls are being returned. Review collected by and hosted on G2.com.

What do you dislike?

Nothing. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Integrate with PMs Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Not returning calls by staff. Review collected by and hosted on G2.com.

...more
Chad dSource : g2crowd.com
(Reviewed on 14 May 2020)
"Indespensible"

What do you like best?

Call tracking metrics has created a seamless call tracking experience. I can't imagine running an ads campaign without it. Review collected by and hosted on G2.com.

What do you dislike?

I don't really have anything that I dislike about Call Tracking Metrics. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're able to hear call recordings that help us train customer service reps and identify lead quality. We're also able to tie back the value of our ad campaigns to real calls & revenue dollars. I also love the ratings feature which allows us and the client to rate each call that comes in for quality (we can even mark whether it converted or not). Review collected by and hosted on G2.com.

...more
Administrator in RetailSource : g2crowd.com
(Reviewed on 07 May 2020)
"Call tracking matrics review"

What do you like best?

Fair pricing and always reliable, was able to reach customer service easily too Review collected by and hosted on G2.com.

What do you dislike?

nothing yet. So far everything is as it should be Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I don't think I would be the best one to answer this. I only use your services for call forwarding and a toll free number. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

virtual phone line that is forwarded to a cell phone Review collected by and hosted on G2.com.

...more
Jamie PSource : g2crowd.com
(Reviewed on 23 April 2020)
"Excellent for tracking ROI"

What do you like best?

We used call tracking metrics to better monitor call conversions for ad campaigns. Combined with automated CPA bidding costs were reduced by 30% and conversions were up 50% over 12 months. Review collected by and hosted on G2.com.

What do you dislike?

It can be difficult to get a toll free number form the UK Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Reporting effectively on ROI Review collected by and hosted on G2.com.

...more
User in Consumer ServicesSource : g2crowd.com
(Reviewed on 20 April 2020)
"Customer Service Calls"

What do you like best?

I love being able to track where the calls come from for marketing purposes! It is so helpful! Review collected by and hosted on G2.com.

What do you dislike?

Just having to keep up with so many different numbers - It can be confusing. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is amazing for business purposes. We love it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Listening to the calls is so helpful! We are able to correct our employees if they need help. Review collected by and hosted on G2.com.

...more
Agency in Marketing and AdvertisingSource : g2crowd.com
(Reviewed on 01 April 2020)
"Best Call Tracking Solution for Marketing Agencies"

What do you like best?

We needed a solution that worked well for our clients with a single login. The agency management features are great. Review collected by and hosted on G2.com.

What do you dislike?

To cancel a client account we have to cancel it in Stripe. They should work an API with Stripe integration to cancel an account. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We can track calls and text messages for our clients to prove marketing initiatives. The single login is great instead of having to log into multiple client accounts on a regular basis. Review collected by and hosted on G2.com.

...more
Read All Reviews

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