Helprace

About Helprace

Helprace is a one stop solution for your organization's helpdesk, feedback community and other customer service needs. Our story goes like this. We've always been a little crazy about customer service and getting businesses to understand their customers better. That's why we came up with Helprace, a cloud-based web app that scales as you grow.

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Pricing

Free Trial Available
Starts at $9.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%
Reviews

76%
Momentum

61%
Popularity

72%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Helprace Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Helprace Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Tickets $9.00 $10.00 per user / month

Ticketing system for customer service with a personal touch

Features

Unlimited Mailboxes
Domain Mapping
Custom Domain SSL
Adaptive Smart Search
Drafts
Feedback Widget
User Profiles
Single Sign-On
Developer API
Webhooks
Saved Replies
Macros
Agent Collision

Community $9.00 $10.00 per user / month

Feedback and self-service community for questions, ideas, problems and praise

Features

Unlimited Articles & Storage
Domain Mapping
Custom Domain SSL
Adaptive Smart Search
Drafts
Feedback Widget
User Profiles
Single Sign-On
Developer API
Webhooks
Self-Service Portal
User Feedback
Instant Answers
Crowd Help

Docs $9.00 $10.00 per month

Publicly accessible or internal KB / Docs site

Features

Unlimited Articles & Storage
Domain Mapping
Custom Domain SSL
Adaptive Smart Search
Drafts
Feedback Widget
User Profiles
Single Sign-On
Developer API
Webhooks
Internal & Public Docs
Self-Service Portal
User Feedback

Self-Service $18.00 $20.00 per month

Multiple public or private Docs & Community sites

Features

Unlimited Articles & Storage
Domain Mapping
Custom Domain SSL
Self-Service Portal
Instant Answers
Agent Collision
Adaptive Smart Search
User Profiles
Drafts
Feedback Widget
Single Sign-On
Developer API
Webhooks
User Portal Customization
Multiple Product Support
Internal & Public Docs
Article Usefulness Rating
Moderation
Customizable Voting
Mark Best Replies
Public & Private Communities
Crowd Help
User Feedback

Helpdesk $18.00 $20.00 per month

Ticketing system with Docs for self-service and Reporting features

Features

Unlimited Mailboxes
Domain Mapping
Custom Domain SSL
Self-Service Portal
Instant Answers
Agent Collision
Adaptive Smart Search
User Profiles
Drafts
Feedback Widget
Single Sign-On
Developer API
Webhooks
User Portal Customization
Multiple Product Support
Internal & Public Docs
Article Usefulness Rating
Moderation
Saved Replies
Macros
Workflows
Satisfaction Rating
Reports
SLA
Custom Fields

Complete $27.00 $30.00 per month

Features

Unlimited Mailboxes
Domain Mapping
Custom Domain SSL
Self-Service Portal
Instant Answers
Agent Collision
Adaptive Smart Search
User Profiles
Drafts
Feedback Widget
Single Sign-On
Developer API
Webhooks
User Portal Customization
Multiple Product Support
Internal & Public Docs
Article Usefulness Rating
Moderation
Saved Replies
Macros
Workflows
Satisfaction Rating
Reports
SLA
Custom Fields
Customizable Voting
Mark Best Replies
Public & Private Communities
Crowd Help
User Feedback
Teams
Ticket Restrictions
Advanced Workflows
Advanced Ticket Routing
Auto-assign Within Team
Organizations
Ticket Sharing Within Organization
User Groups
Custom Space Restrictions
Contact Cloud
Regional Data Hosting

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 15/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Helprace Pricing.