Home/Video Hosting Software/Support Hub vs HubSpot Service HubUpdated on: March 28, 2024

Compare Support Hub vs HubSpot Service Hub

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Overview

Summary

Support hub is an ideal help desk software that lets businesses easily deal with customer support tickets, collect customers information and create a knowledge base to offer the best possible support for the businesses. This software allows individuals to handle customer support tickets easily and formulate a knowledge database and stay in contact with other platforms that the individuals use to keep their business grow. Support Hub is an All-in-One solution that comprises various features that include canned responses that save and reuse some common replies to enhance the response time. You can easily remove and export and import customer information directly from the admin panel through the customer management feature. And through the knowledge base feature, you can immediately create comprehensive documentation, so your customers can easily find the answer that they are looking for. Support hub also integrates with Envato integration that lets customers connect with their Envato account to provide a better support experience. With Support Hub, users can additionally set up an auto-responder to inform their consumers that they are unavailable or on vacation. ..show more

HubSpot Service Hub is a cloud based Help Desk software. Service Hub has all the tools you need to delight customers at scale. You’ll give them an extraordinary and efficient experience with your company, help them help themselves, and build a base of happy customers who advocate for your business. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

N/A

Cambridge, Massachusetts / +1 888-482-7768

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Features

  • 1 Support Agent
  • 1 Support Category
  • Unlimited Customers
  • Unlimited Tickets
  • Public Article Collections
Starter
$19 /Month

$19 per Month billed Monthly

$190 per year billed Annually

Features

  • Up to 3 Support Agents
  • Unlimited Categories
  • Includes features of Free plan, plus
  • Public and Private Article Collections

Standard
$59 /Month

$59 per Month billed Monthly

$590 per Year billed Annually

Features

  • Up to 7 Support Agents
  • Includes features of Starter plan
Elite
$149 /Month

$149 per Month billed Monthly

$1490 per Year billed Annually

Features

  • Unlimited Support Agents
  • Includes features of Standard plan
View Price Page
Free
Free

Features

  • Contact management
  • Ticketing
  • Live chat
  • Team email
  • Tickets closed reports
  • Reporting dashboard
  • Shared inbox
Starter
$50 /Month

Features

  • Includes features of Free tools, plus
  • Conversation routing
  • Simple ticket automation
  • Multiple ticket pipelines
  • Multiple currencies
  • Calling SDK
Professional
$500 /Month

Includes 5 paid users

$100 per Month per additional user

Comprehensive help desk software to scale self-service and automation

Features

  • Includes features of the Starter plan, plus
  • Service analytics
  • Customer feedback surveys
  • Customer portal
  • Playbooks

Based upon the Number of Users, the pricing plan varies.

*Cost shown does not include the required, one-time Professional Onboarding for a fee of $750.

Enterprise
$1200 /Month

$14,400 per year, for 10 paid users

Features

  • Includes features of Professional plan, plus
  • Single sign-on
  • Admin notifications management
  • Field-level permissions
  • Custom objects
  • Conversation intelligence

Based upon the Number of Users, the pricing plan varies.

*Cost shown does not include the required, one-time Enterprise Onboarding for a fee of $3,000.

View Price Page

SCREENSHOTS

Support Hub Screenshots
View 1 screenshot(s)
HubSpot Service Hub Screenshots
View 3 screenshot(s)

INTEGRATIONS

    NA
  • Aircall
  • Slack
  • Microsoft Dynamics 365 for Sales
  • Airtable
  • MailChimp
  • Xero

ALTERNATIVES

Top alternatives to Support Hub

Braiv
Braiv
Omegastream
Omegastream
Vodlix
Vodlix
Live Cut Switcher
Live Cut Switcher
Unscript AI
Unscript AI

Top alternatives to HubSpot Service Hub

Freshdesk Contact Center (Formerly Freshcaller)
Freshdesk Contact Center (Formerly Freshcaller)
Intercom
Intercom
Zendesk Talk
Zendesk Talk
Freshdesk
Freshdesk
SysAid
SysAid