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About Freshworks CRM

Freshworks CRM is a customer relationship management software for sales and marketing teams to help them with their day to day processes. The software generates 10 times more qualified leads and close deals faster. It creates landing pages in minutes and attracts visitors as well. It also tracks all page visits and actions of the visitors at the site to analyse and convert them into leads. Freshworks CRM provides AI-powered chatbots offering relevant chat facilities with website visitors. It also creates tailored email campaigns besides generating cost-effective leads for sales. The Freddy AI feature of the software identifies businesses’ best leads and focuses on converting them into sales. Freshworks CRM improves revenue predictability with highly accurate forecasting. Its AI-based deal insights find the best deals to close in less time. The software nurture leads with the help of targeted campaigns, supports customers with useful information and builds deeper relationships.

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Screenshots & Videos

Freshworks CRM screenshot
Freshworks CRM screenshot
Freshworks CRM screenshot
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Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)
  • Freelancers
  • Individuals

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

Freshworks CRM Features

CRM Features

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Predictive Analytics

Advanced analytics for predicting customer behavior and sales opportunities

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis


Helps to customize the system for use in industry-specific use cases

Standard Features

List Management

Enables management of multiple lists and communications with them

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Referral Tracking

Track and manage your referred customers.

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

Document Management

Ability to store and manage various information and documents in electronic format.
Freshworks CRM Pricing

Free Trial


Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 02/12/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Freshworks CRM Pricing.

Freshworks CRM Alternatives

View All Freshworks CRM Alternatives

Freshworks CRM Reviews

User Rating

4.3/5 (Based on 103 Ratings)

Rating Distribution

  • Excellent

  • Very Good

  • Average

  • Poor

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Videos on Freshworks CRM

Freshworks CRM Screenshots

Freshworks CRM FAQs

What is Freshworks CRM used for?

Freshworks CRM is CRM Software. Freshworks CRM offers the following functionalities:

  • List Management
  • Customer Support
  • Marketing Automation
  • Referral Tracking
  • Project Management
  • Lead Scoring
  • Product Catalog
  • Call Logging
  • Contact Management

Learn more about Freshworks CRM features.

What are the top alternatives for Freshworks CRM?

Does Freshworks CRM provide API?

Yes, Freshworks CRM provides API.

Freshworks CRM Contact

Vendor Details

San Mateo, California

Contact Details

+1 650 513 0514

Social Media Handles


Purdue University

Freshworks CRM Integrations


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