Freshworks CRM Pricing, Reviews and Features (April 2024)

About Freshworks CRM

Freshworks CRM is a customer relationship management software for sales and marketing teams to help them with their day to day processes. The software generates 10 times more qualified leads and close deals faster. It creates landing pages in minutes and attracts visitors as well. It also tracks all page visits and actions of the visitors at the site to analyse and convert them into leads. Freshworks CRM provides AI-powered chatbots offering relevant chat facilities with website visitors. It also creates tailored email campaigns besides generating cost-effective leads for sales. The Freddy AI feature of the software identifies businesses’ best leads and focuses on converting them into sales. Freshworks CRM improves revenue predictability with highly accurate forecasting. Its AI-based deal insights find the best deals to close in less time. The software nurture leads with the help of targeted campaigns, supports customers with useful information and builds deeper relationships.

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Pricing

Free Trial Available
Starts at $19.00. Offers Free-forever plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)
Freelancers
Individuals

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Freshworks CRM Features

Show Feature Explanation

Show Missing Features

CRM Features

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Predictive Analytics

Advanced analytics for predicting customer behavior and sales opportunities

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis

Customization

Helps to customize the system for use in industry-specific use cases

Standard Features

List Management

Enables management of multiple lists and communications with them

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Referral Tracking

Track and manage your referred customers.

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

Document Management

Ability to store and manage various information and documents in electronic format.

Freshworks CRM Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

Free Free

Features

Unlimited users
Unlimited records
Lead Scoring
Integrations
Mobility
Phone & Chat
24x5 support

Growth (Customer-for-Life Cloud) $29.00 $29.00 per user / month

billed Yearly

For small and fast growing businesses that need an all-in-one CRM

Features

1,000 Active Contacts
Contact, Account, & Deal management
Contact Lifecycle Stages
Live Chat & Facebook Messenger
Web Forms
Website Tracking
Built-in Phone & Email
2-way Email Sync & Team Inbox
Predictive Contact Scoring (Freddy)
1 Custom Domain
Lists and Segments
Drag-and-drop Journey Builder
5 Active Marketing Journeys
Visual Sales Pipeline
Collaboration with Slack
20 Workflows
5 Sales Sequences
Custom Reports & Dashboards
Migration from other CRMs
Mobile App
Freshdesk Integration
Freshworks Marketplace

Add-ons

1. Active Contacts :

$100/month for 5,000 contacts (up to 25,000)
$75/month for 5,000 contacts (for greater than 25,000 and less than 100,000)
$50/month for 5,000 contacts (for greater than 100,000)

2. Phone credits : Starting from $25

Bring Your Own Carrier
Call Masking
Voicemails
Call Recording
Call Queues

3. Workflows : Ten Workflows per month at $10

Update records
Send emails
Assign records

Pro (Customer-for-Life Cloud) $69.00 $69.00 per user / month

billed Yearly

Best for larger teams that want to scale and build efficiency

Features

3,000 Active Contacts
Includes features of Growth plan, plus
Lead Gen Bot (Freddy)
Answer Bot (Freddy)
WhatsApp & Apple Business Chat
Conference Calling
Smart Matches (Freddy)
Offline Events
10 Custom Domains
Advanced Custom Fields
Behavioral Segmentation
20 Active Marketing Journeys
Marketing Reply Tracking
10 Multiple Sales Pipelines
Deal Insights (Freddy)
Product Catalog
50 Workflows
10 Sales Sequences
50 Custom Roles
Territory Management
Sales Teams
Sales Goals
Offline Mode on Mobile App

Add-ons

1. Active Contacts :

$100/month for 5,000 contacts (up to 25,000)
$75/month for 5,000 contacts (for greater than 25,000 and less than 100,000)
$50/month for 5,000 contacts (for greater than 100,000)

2. Phone credits : Starting from $25

Bring Your Own Carrier
Call Masking
Voicemails
Call Recording
Call Queues

3. Workflows : Ten Workflows per month at $10

Update records
Send emails
Assign records

4. WhatsApp Business : $49 per month

Automate answers
Proactive Messaging
Call to Chat routing
2 Factor Authentication
Click Ads to WhatsApp

Enterprise (Customer-for-Life Cloud) $125.00 $125.00 per user / month

billed Yearly

Built for enterprises who need customization and control

Features

5,000 Active Contacts
Includes features of Pro plan, plus
Auto-profile Enrichment
Call Recording Opt-in & Opt-out
Queue Callback (Virtual Hold)
Holiday Routing
25 Custom Domains
Custom Sales Activities
10 Custom Modules
Field-level Permissions
Deal Teams
Audit Logs
100 Active Marketing Journeys
Marketing Transactional Emails
Sales Forecasting
Forecasting Insights (Freedy)
100 Workflows
25 Sales Sequences
100 Custom Roles
Advanced Metrics
Dedicated Account Manager
Includes features of Add-on

Growth (Sales Cloud) $29.00 $29.00 per user / month

billed Yearly

For small sales teams who want to accelerate growth

Features

Contact & Account Management
Contact Lifecycle Stages
Classic Forms
Live Chat & Facebook Messenger
Built-in Phone & Email
Predictive Contact Scoring
Visual Sales Pipeline
Collaboration with Slack
20 Workflows
5 Sales Sequences
Custom Reports & Dashboards
Freshdesk Integration
Freshworks Marketplace
Mobile App

Add-ons

1. Phone credits : Starting from $25

Bring Your Own Carrier
Call Masking
Voicemails
Call Recording
Call Queues

2. Workflows : Ten Workflows per month at $10

Update records
Send emails
Assign records

Pro (Sales Cloud) $59.00 $59.00 per user / month

billed Yearly

For sales teams who want to increase efficiency and performance

Features

Includes features of Growth plan, plus
Lead Gen Bot (Freddy)
Answer Bot (Freddy)
WhatsApp & Apple Business Chat
Smart Forms
Smart Matches (Freddy)
10 Multiple Sales Pipelines
Deal Insights (Freddy)
Product Catalog
50 Workflows
10 Sales Sequences
Sales Teams
Territory Management
Sales Goals
Offline Mode on Mobile App

Add-ons

1. Phone credits : Starting from $25

Bring Your Own Carrier
Call Masking
Voicemails
Call Recording
Call Queues

2. Workflows : Ten Workflows per month at $10

Update records
Send emails
Assign records

3. WhatsApp Business : $49 per Month

Automate answers
Proactive Messaging
Call to Chat routing
2 Factor Authentication
Click Ads to WhatsApp

Enterprise (Sales Cloud) $99.00 $99.00 per user / month

billed Yearly

For large businesses that need advanced customizations

Features

Includes features of Pro plan, plus
Auto-profile Enrichment
Website & In-app Tracking
Custom Sales Activities
10 Custom Modules
Field-level Permissions
100 Workflows
25 Sales Sequences
Sales Forecasting
Forecasting Insights (Freedy)
Advanced Metrics
Dedicated Account Manager
Includes features of Add-ons

Growth (Marketing Cloud) $19.00 $19.00 per month

billed Yearly

For small marketing teams who want to build and grow an audience

Features

500 Contacts
Contact Lifecycle Stages
Live Chat & Facebook Messenger
Predictive Contact Scoring (Freedy)
Web Forms & Website Tracking
Basic Webhooks
Lists & Segments
1 Custom Domain
Drag-and-drop Journey Builder
5 Active Marketing Journeys
Custom Reports & Dashboard
Freshworks Marketplace

Add-ons

1. Active Contacts

$100/month for 5,000 contacts (up to 25,000)
$75/month for 5,000 contacts (for greater than 25,000 and less than 100,000)
$50/month for 5,000 contacts (for greater than 100,000)

Pro (Marketing Cloud) $59.00 $59.00 per month

billed Yearly

For marketing teams who need to scale and personalize campaigns

Features

500 Contacts
Includes features of Growth plan, plus
Lead Gen Bot (Freedy)
Answer Bot (Freedy)
WhatsApp & Apple Business Chat
Smart Matches (Freedy)
Behavioral Segmentation
Advanced Webhooks
Offline Events
10 Custom Domains
Marketing Reply Tracking
20 Active Marketing Journeys

Add-ons

1. Active Contacts

$100/month for 5,000 contacts (up to 25,000)
$75/month for 5,000 contacts (for greater than 25,000 and less than 100,000)
$50/month for 5,000 contacts (for greater than 100,000)

2. WhatsApp Business : Ten Workflows per month at $10

Automate answers
Proactive Messaging
Call to Chat routing
2 Factor Authentication
Click Ads to WhatsApp

Enterprise (Marketing Cloud) $99.00 $99.00 per month

billed Yearly

For large businesses that run more campaigns and need advanced metrics

Features

500 Contacts
Includes features of Pro plan, plus
Auto-profile Enrichment
Field-level Permissions
100 Active Marketing Journeys
Marketing Transactional Emails
Advanced Metrics
Dedicated Account Manager
Includes features of Add-ons

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 02/12/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Freshworks CRM Pricing.