Home/CRM Software/Act!
Updated on: April 18, 2019
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Act! - CRM Software : SaaSworthy.com
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Act!

A software that acts the way you want it to
★★★★★
★★★★★
(614 Ratings) Write Review

Act! CRM is designed keeping in mind the needs of small size and mid size businesses to build lasting relationships with their customers. The software lets you personalize your platform and work-station the way you want so that your employees can adapt to it easily. Make informed decisions with Act! by using its interactive visual dashboard which displays snapshots of real-time metrics. You can also customize these reports in your unique way to get a better understanding of it. With Act! CRM, you get a number of powerful marketing and sales features that help you fuel your business growth. You can also send mobile-friendly campaigns that can drive sales to your contacts and groups.

Act! Features Show All Features

Act! Technical details

Support Business Hours Online Customer Type Medium Business Small Business
API Contact Denver, CO / +1 (877) 228-8377
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Category CRM Software

Act! Pricing

Pricing ModelFree Trial , Subscription
How much does Act! cost ?
The pricing for Act! starts at $5.0 per month. Act! has 7 different plans such as - Act! Support Plans and Pricing at $5.0 per month, Act!365 at $10.0 per user per month, Act! Premium Cloud at $35.0 per user per month and Act! Growth Suite at $35.0 per user per month. Act! Premium Plus at $45.0 per user per month, Act! Marketing Automation at $79.0 per user per month and Act! Pro at $299.99 per user.
Act! Pro
$299.99

Entry-level, out-of-the-box feature set for individuals. Desktop access.

Features

  • Contact management
  • Activity tracking and alerts
  • Sales process automation
Act! Premium Cloud
$35

$35 per User per Month billed Annually

$25 for self-hosted

Full-featured, everywhere access CRM for individuals and teams. Online, offline, mobile access

Features

  • Contact management
  • Activity tracking and alerts
  • Sales process automation
  • Dynamic sales pipeline management
  • Act! Marketing Automation1
  • Act! Insight
  • Act! Companion mobile app
  • Act! Connect
  • Expert technical support
  • Product upgrades
Act! Premium Plus
$45

$45 per User per Month billed Annually

$35 for self-hosted

Adaptable CRM that complements your unique business. Online, offline,and mobile access

Features

  • Includes features of Act! Premium plan, plus
  • Custom Tables Manager
  • Industry Template Library
  • Private Cloud option
Act! Marketing Automation
$79

1. Select : $79 per Account per Month billed Annually

Features

  • 10000 emails per month to unlimited contacts
  • Email marketing
  • Interactive template editor
  • Mobile and Desktop preview
  • Social sharing
  • Landing pages and lead capture
  • Surveys
  • Drip marketing
  • Visual workflow designer
  • Real-time campaign metrics
  • Deliverability and Compliance tools
  • Getting Started Concierge

2. Complete : $199 per Account per Month

Features

  • 50000 emails per month to unlimited contacts
  • Includes features of Select plan, plus
  • CRM workflow with prioritized sales follow-up
  • Response-driven nurture marketing
  • Advanced lead capture and surveys
  • Event marketing
  • Lead management and scoring
  • Website activity tracking and analytics

3. Advanced : $399 per Account per Month

Features

  • 100000 emails per month to unlimited contacts
  • Includes features of Complete plan, plus
  • HTML email editor
  • Multi-stage lead profiling
  • A/B testing
  • Deliverability and marketing consulting services
Act!365
$10

$10 per User per Month billed Annually

Features

  • Dynamic Sales Pipeline Management
  • Email Marketing
  • Embedded Outlook Inbox Experience and Mobile Access
  • Customer Management
Act! Support Plans and Pricing
$5

1. Standard : $0 per User per Month

Features

  • Getting Started Concierge call
  • 12x5 phone support
  • Online support tickets
  • Web chat
  • Support mobile app
  • Self-service Getting Started resources
  • Knowledgebase
  • Act! Community
  • Video training

2. Premier : $5 per User per Month billed Annually

Features

  • Includes features of Standard Support plan, plus
  • Saturday phone support
  • Priority queuing
  • Appointment setting
  • Voicemail callback

3. Ultimate : $10 per User per Month billed Annually

Features

  • Includes features of Premier Support plan, plus
  • 12x5 North American-based Ultimate support advisor
  • Dedicated web chat queue
  • Flexible appointment setting
  • Free password reset
  • Guaranteed response times
  • Exclusive Ultimate support web tutorials

4. Pro : $129 per User

Features

  • 12x5 phone support, limited to 5 incidents annually
  • Online support tickets
  • Web chat
  • Self-service Getting Started resources
  • Knowledgebase
  • Act! Community
  • Video training
Act! Growth Suite
$35

Includes Act! Premium (Cloud) : $35 per User per Month plus

Select : $79 per Account per Month

Complete : $199 per Account per Month

Advanced : $399 per Account per Month

Plans

  • $102.6 per Month billed Annually (Includes 1 user, Additional users : $31.50 per User per Month)
  • $187.20 per Month billed Annually (Includes 1 user, Additional users : $28 per User per Month)
  • $325.5 per Month Billed Annually (Includes 1 user, Additional users : $26.25 per User per Month)

Features

  • Includes features of Act! Premium plan, plus
  • Includes features of Act! Marketing Automation plan (Select, Complete and Advanced)
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Disclaimer: The pricing details were last updated on 27/03/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Act! Reviews

OVERALL RATING
4
Based on 614 Rating(s)
Rating Distribution
  • 435
  • 94
  • 35
  • 37
  • 13
SHARE YOUR EXPERIENCE Write a Review
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Dimuthu A.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 10 April 2019)
Track & Work (Best Solution for Sales)

Pros: This is one of the most descent application you can find for CRM (Customer Relationship Management) category. Simple and easy to use. Exists of great tracking feature and employees who roams place to place while working can interconnect with the office premises and continue with their tasks very easily. Email functions are also very helpful for building customer base.

Cons: Even though thy provide good space for marketing, still feels like that this application could improve social media marketing to a next level. Also reporting section should be improved.

Overall: My company sales division, use this for their marketing and sales tasks. We have expanded our sales by 120% approximately last year and this was the system/application we used to carry our connectivity and operations. Which means, there is a huge impact from Act! for our success. Would recommend this to anybody without a hesitation. This is a fine product.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 07 April 2019)
Act! - The marketing automation wizard

Pros: I have been using Act! for a short time (less than 6 months) but already appreciate it so much more than other similar programs. From targeted lists and unique triggers for automated responses, Act! has been a powerhouse for driving our customer engagement. I think that what I appreciate the most about Act! is the prospect identification feature. By targeting specific buyers, it alerts me to others who may have similar metrics as these buyers thereby increasing my marketing campaigns' reach.

Cons: I think that Act! is only missing a few features. Namely, a better phone-based system. I think it's great as far as being behind a computer, and can understand that some of the computer based features are missing, but if they placed more attention on their phone-based CRM going forward with future updates, that would solidify this program as a powerhouse CRM for me.

Vendor Response

by Swiftpage on April 09, 2019

Hello! Thank you for writing such a positive review - I am happy to hear that you are loving Act! Marketing Automation. I wanted to reach out to you to see if yo would be interested in participating in our Act! Customer Success Story program. We are especially interested in hearing how Act! and Act! Marketing Automation have positively impacted your business. If this is something you might be interested in, please email me at mbowers@swiftpage.com to discuss next steps. Thank you!

...more
Patrick H.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 06 April 2019)
ACT as your CRM

Pros: Act has been around forever, and a lot of companies still use it. It is very simple to navigate, even for beginners. As a CRM, it is very easy to enter the various fields. You are part of a sales force, and you download your data, and now you are ready to prospect and make your call, which you document in Act. Any contact, notes, tasks, are very easy to enter and populate. So it's like a digital assistant.

Cons: It could use more areas to document and populate. Act is not new technology, and the old is very basic, compared to salesforce and goldmine.

Overall: I have used Act as a pre call planner, the call, and the post call. So I know what to say or bring next visit.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 05 April 2019)
Great for businesses starting out

Pros: Act! is a super helpful CRM for businesses just starting out, but I've found to grow you really need more integrations

Cons: The ability to grow and scale your practice is limited by having all your info in different places

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 05 April 2019)
ACT functionality in 2019

Pros: Consistent interface through the years, reliable functionality and easy to resolve simple issues. Even in a small business, hosting the database on a consumer grade PC and operating system still provides a functional and fast connection. The ability to create an offline database that can then be synced with the master database is very useful for laptop users.

Finally in ACT 2018/2019, the interface between Outlook 365 (aka Outlook 2016) and ACT! is finally more reliable.

Cons: The time it takes to create a large offline database seems way to slow. Some troubleshooting issues require support from ACT!. I strongly recommend a support plan with ACT!

Overall: Functional software for contact and opportunity management that has been in use for over 20 years with a consistent interface. All contact management software requires a learning curve to effectively use the software. My consulting clients do not use the marketing component of ACT, so those features have not been evaluated as of yet. ACT has gone through a number of owners, and the current owners seem to be putting in the effort to keep pace with Microsoft Outlook. Quickbooks integration could still be better though, but cooridnating with third party vendors will always be a challenge.

...more
Richard R.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 04 April 2019)
Act! Intensive CRM, Expensive

Pros: Effectively kept all information secure.

Cons: Very expensive, upgrades at an additional cost.

Overall: Overly thorough.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 03 April 2019)
Not a fan but might be great for others!

Pros: I have used this software a few times and feel it is very basic.

Cons: I feel it is possibly a bit outdated. This might also be that I was using an older version.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 02 April 2019)
"20 Year User"

What do you like best?

I love that each email, note and history or activity are attached to the actual contact's record. I can take detailed notes.

What do you dislike?

Sometimes its very slow to startup the program.

Recommendations to others considering the product

I very highly recommend this product. I have used it for 20 years and it has a wealth of excellent features.

What business problems are you solving with the product? What benefits have you realized?

Tracking sales, appointments and taking detailed notes.

...more
Brian J.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 01 April 2019)
Better CRM's Out There

Pros: I liked that it functioned as a CRM and I was able to keep track of tasks.

Cons: It has a terrible user interface and is not user friendly.

Overall: I do not like using this CRM as it is old and outdated compared to other CRM's

...more
Christopher D.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 31 March 2019)
Painful support, constant contact about upgrades, better options out there.

Pros: The only real pro for this software was at the time, it was super convenient for combing client and prospect data in an easy to use database.

Cons: Was quickly replaced by other free solutions

Constant harassment from rep about upgrading each year to the newest version

Client with an older version was rendered inoperable due to a license of ACT expiring.

Customer support is slow to escalate issues.

Overall: At the time it was useful for our customer database for warehouse shipping, however the cost, frustration of customer support (any database error meant you had to sit and waste time with level 1 tech who just asked to restart the server)

...more
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Videos on Act! Youtube Official Channel

Grow Your Business with Act! CRM
Take sales
Ignite Your Sales Pipeline with Act! 365

Act! Screenshots

screenshots
screenshots
Act! Demo - Act! Premium Windows - Contact Detail
Act! Demo - Act! Premium Web - Contact Detail
Act! Demo - Act! Premium - Emarketing Call List
Act! Demo - Act! v20 Welcome Page
Act! screenshot: Act! - Contact
Act! screenshot: Act! - Contact details
Act! screenshot: Act! - Welcome page
Act! screenshot: Act! - Calendars
Act! screenshot: Act! - Emailing features
Act! screenshot: Act! - Templates
Act! CRM Screenshots
G2crowd : Act! screenshot
G2crowd : Act! screenshot
G2crowd : Act! screenshot
G2crowd : Act! screenshot
G2crowd : Act! screenshot
screenshots
screenshots
screenshots
Act! Demo - Act! Premium Windows - Contact Detail
Act! Demo - Act! Premium Web - Contact Detail
Act! Demo - Act! Premium - Emarketing Call List
Act! Demo - Act! v20 Welcome Page
Act! screenshot: Act! - Contact
Act! screenshot: Act! - Contact details
Act! screenshot: Act! - Welcome page
Act! screenshot: Act! - Calendars
Act! screenshot: Act! - Emailing features
Act! screenshot: Act! - Templates
Act! CRM Screenshots
G2crowd : Act! screenshot
G2crowd : Act! screenshot
G2crowd : Act! screenshot
G2crowd : Act! screenshot
G2crowd : Act! screenshot

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com