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Act! CRM is designed keeping in mind the needs of small size and mid size businesses to build lasting relationships with their customers. The software lets you personalize your platform and work-station the way you want so that your employees can adapt to it easily. Make informed decisions with Act! by using its interactive visual dashboard which displays snapshots of real-time metrics. You can also customize these reports in your unique way to get a better understanding of it. With Act! CRM, you get a number of powerful marketing and sales features that help you fuel your business growth. You can also send mobile-friendly campaigns that can drive sales to your contacts and groups.
| Support | Business Hours Online | Customer Type | Medium Business Small Business |
| API | Contact | Denver, CO / +1 (877) 228-8377 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows | Category | CRM Software |
Disclaimer: The pricing details were last updated on 27/03/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Pros: Easy to input customer information. Easy to look up info. Print all our contracts and labels.
Cons: Recently started charging more. Meaning they now charge for each computer that has software running on it.
Overall: I think we would be lost without ACT! We have had it for 4+ years now and it seems to be the glue that holds all the information together!
Pros: I have used Act for many years, and I find it most useful for keeping track of my customer base, and setting reminders of calling people. Some of our projects can extend into years, so being able to remember to contact someone is most important.
Cons: This new version has lost some of the crispness of the text.
Overall: This new version is similar in operation to my previous version, which is always a bonus, not having to learn a new system.
Pros: Intuitive for users
Integration options are great
Organization of sales leads and next steps
Cons: A little pricey but worth it once you utilize all its options
Overall: Act! keeps me organized and keeps me on a daily touch schedule. It'a integration options are great. I walk into the office and my day of sales calls/emails/touches are laid out for me.
Pros: I particularly like the fact that it has all of the fields that I need and it is easy to use.
Cons: I guess the most I like least is the amount of features and benefits that I am not really using due to the fact that I like the simplicity and don't go for the complex. I am sure I am not using the software to its true potential but I like its consistency and ease in application and process.
Overall: I have been using ACT for over ten years and found it well suited for my small business application
Pros: It's incredibly easy to use and allows me to work out of the office with zero hassle
Cons: Yet to find one. It's robust & never lets me down.
Overall: Act Marketing Automation has removed many, many hours of work from my life
Pros: I like the ease of appointment scheduling and rescheduling the next visits
Cons: I appreciate all the program has to offer
Overall: My business depends on scheduling patients and re booking at time of visit. Act does this easily.
Pros: It made it easy for me to set and manage bookings for the sales team.
Cons: Would be nice if it would send reminders for upcoming meetings or schedules
Pros: I have used act since it first hit the market. I brought it to our company about 5 years ago.
I use the remote program as in the oil field I often don't have internet.
Cons: Don't really have any. There are all the features I need and many I don't.
Pros: it's ease of use and modification. we were able to get ACT! up and running in no time.
Cons: reporting lacks a lot. would be nice to be able to modify and develop more custom reports
Overall: ACT! has been a great tool for us to track out prospects/customers. We track our quotes in the opportunity area. I export the opportunities into Excel and have developed tracking reports for management.
Pros: Been using ACT! for over 10 years and it functions well for my minimalist use.
Cons: Every time Microsoft updates Office I get error messages from ACT! requiring me to get technical support. This is very frustrating.
Overall: Just use as a simple contact manager
