Act! CRM is designed keeping in mind the needs of small size and mid size businesses to build lasting relationships with their customers. The software lets you personalize your platform and work-station the way you want so that your employees can adapt to it easily. Make informed decisions with Act! by using its interactive visual dashboard which displays snapshots of real-time metrics. You can also customize these reports in your unique way to get a better understanding of it. With Act! CRM, you get a number of powerful marketing and sales features that help you fuel your business growth. You can also send mobile-friendly campaigns that can drive sales to your contacts and groups.
| Support | Business Hours Online | Customer Type | Medium Business Small Business |
| API | Location / Phone Number | Denver, Colorado / +1 866-873-2006 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | CRM Software |
Disclaimer: The pricing details were last updated on 27/03/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Act! is CRM Software. Act! offers the following functionalities:
Learn more about Act! features.
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Yes, Act! provides API.
solid system for lead management
ACT! Is a great addition to our office, we have been using it for many years. It proves to be extremely helpful, especially that all computers link up with one another on the shared programme. ACT! customer care is next to none, the best customer care I have ever dealt with. Recommend
What do you like best?
Act! enables me to keep all information about customers, prospects, colleagues and vendors in one place and manage them easily. I also really appreciate the reminders - no more having to remember to call someone back!
What do you dislike?Aside from some small things, the only thing I don't like is that I haven't taken the time to learn more about what Act! can do and how I can do it. As for the small things, I wish that, when entering a name to search for, the search is very specific. It'd be nice to have a more forgiving search ("similar to"). Also, if it doesn't find the name, it'd be nice if it would simply say, "Create new contact with this info?"
Recommendations to others considering the product:Regardless of the size of your company, if you do not have a customer relationship manager to keep track of your business relationships, you are wasting time and energy. ESPECIALLY small companies can't afford that unnecessary waste. You don't have to be a genius or a numbers person to get some value right away. So go! Get Act!
What problems are you solving with the product? What benefits have you realized?I was wasting a lot of time trying to find information. Now I know it's all in Act! And it's searchable.
What do you like best?
One place to keep track of all your contacts, send emails, letters, campaigns, notes, tasks, organized, easy and never lost data.
What do you dislike?Not the easiest to customize, but nothing is life is easy.
What problems are you solving with the product? What benefits have you realized?All the issues I have had with ACT have been resolved with the technical team.
What do you like best?
WHAT CAN I FIND BY COMPANY, BY CONTACT, BY STATE OR COUNTRY BY E MAIL WHO I'M LOOKING FOR
What do you dislike?AS I HAVE MANY PENDING CALLS SOMETIMES I AM DIFFICULT TO CHANGE QUICKLY FROM ONE CONTACT TO ANOTHER OR SOMETIMES LIKE THAT IT WORKS
What problems are you solving with the product? What benefits have you realized?I HAVE A LOT OF ORDER IN MY WORK AND IT IS VERY EASY TO FIND THE CUSTOMER I AM LOOKING FOR AND WITH THIS I MAKE MY WORK FASTER.
MY PROBLEM IS THAT SOMETIMES A LITTLE BUT I HAVE TO CLOSE AND OPEN AGAIN.
I WOULD LIKE THAT THE SAME PROGRAM WILL ELIMINATE THE CALLS, CLIENTS OR DUTIES APPLIED AND I DON'T KNOW HOW TO CARRY OUT THIS LAST STEP
What do you like best?
I like it that you have to take action on all tasks and to do's you can reschedule if needed and delete them but then you just kidding yourself
What do you dislike?I don't really dislike anything however getting to grips with some of the new features when adding them can be a bit time consuming
What problems are you solving with the product? What benefits have you realized?Act ensures that any enquires and actions required are done when required
What do you like best?
Flexible organization of all my contact history and ease of access
Also, immediate and excellent tech support whenever I call
What do you dislike?Difficult to customize layout of the screen I use most often
What problems are you solving with the product? What benefits have you realized?I can group and organize all my contacts regarding genealogy; notes; attachments.
What do you like best?
ACT! is user friendly, robust, easily handles data and manipulation and helps keep me in close contact with my client base. Have used it for years, since the training was on cassette tape, and rarely had any problems with the software or updates.
What do you dislike?The e-mail interface occasionally goes down but closing and rebooting the computer have corrected it. Just inconvenient but doesn't happen often. With the change of ownership, the customer service level has changed which has occasionally been frustrating.
Recommendations to others considering the product:If you are looking for good, reliable SQL contact database management, ACT! is the best choice out there.
What problems are you solving with the product? What benefits have you realized?Reminders help keep me organized and make sure I follow up with my client base. Easy to do e-mail blasts to my customers or create spreadsheets with selected contacts. Am able to put my database on an iPad device so that I have it when attending trade shows and events so I can easily recall the last interaction with my clients. It's a great piece of software and well-supported over the years.
Great program, especially the Pro version. use it in the office, on the phone, all over. Very simple and on site - not cloud based so no one else has your data.
Great program, especially the Pro version. use it in the office, on the phone, all over. Very simple and on site - not cloud based so no one else has your data.
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