Act! CRM is designed keeping in mind the needs of small size and mid size businesses to build lasting relationships with their customers. The software lets you personalize your platform and work-station the way you want so that your employees can adapt to it easily. Make informed decisions with Act! by using its interactive visual dashboard which displays snapshots of real-time metrics. You can also customize these reports in your unique way to get a better understanding of it. With Act! CRM, you get a number of powerful marketing and sales features that help you fuel your business growth. You can also send mobile-friendly campaigns that can drive sales to your contacts and groups.
| Support | Business Hours Online | Customer Type | Medium Business Small Business |
| API | Contact | Denver, CO / +1 (877) 228-8377 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows | Category | CRM Software |
Disclaimer: The pricing details were last updated on 27/03/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Customizable and multiple databases for different catagories
Hard to customize and field in multiple databases to not correspond
Ideal for GENERAL sales
Not user friendly
Customizable and multiple databases for different catagories
Hard to customize and field in multiple databases to not correspond
Ideal for GENERAL sales
Not user friendly
Currently on Act! Premium Version 20.0.159.0, Update 5 and easiest version ever to use. Fast, great response when running queries.
Easy to enter data, keep track of my schedule, mail merges, very easy to customize the user interface and reports for my business processes. I've been an ACT! user since Version 2 and thoroughly enjoy the upgrades.
The automatic updates are helpful to keep the application performing in an optimal way.
The ACT! Community is very helpful. You can query for problems and likely see the response or solutions offered by others. If not, you can enter a new problem or request for help and usually another User or one of the ACT! employees will offer help.
The phone support is always 100% perfect. I've needed help with a database or upgrade issues and I'll call the toll free number for support. The professionals are always friendly, knowledgeable, and usually resolve the issue on the first call.
There were horrific versions and lack of communications in the past. All good now
Easy to use & customize; tremendous reporting capabilities
I run a recruiting firm and it is critical to keep track of candidates, communications with them and especially to keep track of the interview process & invoicing process. Keep track of contacts, events, Invoicing, and other related follow up activities. Ability to generate graphic charts to visually see the impact of sales per year, quarter, etc. is helpful.
Pros: I have been a user of the ACT! program since I became a Realtor in 1990. It is one of the most versatile programs around. I am only using parts of the program necessary to run my business. It allows a comprehensive amount of information on each individual on record or family history. All activity is recorded in the history file for future reference. All Emails, letters and correspondence is attached to the individual for future reference. The groups that can be set-up
Cons: There is nothing that I dislike about this program. It has all of the features that are needed to run a business. There are also features included that are helpful in record keeping and developing schedules for a smoother day to day operation.
Overall: In my business, history is necessary. I have data going back over 25 years that is at my fingertips. That and along with the ability to design and set a drip system to my client base is a great feature. I am very happy with my ACT! program for my business use.
ACT is intuitive and very easy to use. It imports and exports nicely from or to Excel. Customizable fields are great.
The only thing that I disliked was upgrading the software to a new version. The process was far more painful than necessary.
Very powerful CRM
I use ACT to maintain relationships with referral sources, prospects and clients.
Pros: I love that I can customize the colors, font size, page layout, tabs and everything else! I have been using ACT for at least 25 years and think it has everything anyone would need, regardless of profession. It is easy to work with once you get to know some basics. You can make different templates that enable you to have different views and show different information. So many features! It works well with WORD and I understand it can be used with G-mail. Best use is with Microsoft Outlook.
Cons: I don't like the change you made for the left side of template. It is dark gray and I don't know how to change that color!
Overall: Easy & quick access to all my contacts. Save a lot of time! The people that put this together thought of everything. Buy this program, you won't be sorry!
ACT is a great data base to house all our customers information. At the touch of a button I can easily create a mailing list for current active customers. Act is a CRM must have!!!
You have to pay extra for customer support. For a small company like mine there are a lot of added features we don't necessarily need but because the amount of contacts we have is high we have to use the Pro version of ACT!
ACT! is always improving their product to offer the latest and greatest to their customers.
I don't have to give my employees access to my QuickBooks to access customer information, that is well worth every penny I pay for the program right there. You can utilize ACT as little or as much as you like, so if you don't need the marketing aspect you don't pay for it. Organizing customer information, making mailing lists and being able to search by field are key aspects of ACT!
Overall, ACT! has met the needs we have when it comes to a database. We have had a few hick-ups but those have mostly been user errors. We really like that we have been able to customize the CRM to meet the needs of our non-profit.
We are thinking of using the e-marketing solution more but have not totally transitioned from CC. The ease of use / template building seems a little more user friendly on our current CC solution. We also thought that the integration with QB would be a little easier. We have not found that to be the case at this point.
Good value!
We are able to keep much better records with ACT!. We had been using Excel spreadsheets but our non-profit membership was just getting to big. This has helped us all to keep up to date with our member information and provide better service to our members.
Pros: With Act, i find it very useful to use the area search option.
Cons: I am using the online package, which loads up a new page and can be slightly delayed.
Overall: Excellent product, does what it says on the tin and would strongly recommend it for new and existing business.
Pros: I have just started using the latest version and it has everything it did before so I can transition easily.
Cons: I had have trouble with the database format in the last versions.
Overall: I have used ACT for 20 plus years through various versions. It is a great too to keep records and tract addresses and to keep in contact.
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