Home/CRM Software/Act!
Updated on: February 17, 2019
Act! Overview
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Act! - CRM Software : SaaSworthy.com
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Act!

A software that acts the way you want it to
★★★★★
★★★★★
(567 Ratings) Write Review

Act! CRM is designed keeping in mind the needs of small size and mid size businesses to build lasting relationships with their customers. The software lets you personalize your platform and work-station the way you want so that your employees can adapt to it easily. Make informed decisions with Act! by using its interactive visual dashboard which displays snapshots of real-time metrics. You can also customize these reports in your unique way to get a better understanding of it. With Act! CRM, you get a number of powerful marketing and sales features that help you fuel your business growth. You can also send mobile-friendly campaigns that can drive sales to your contacts and groups.

Act! Features Show All Features

Act! Technical details

Support Business Hours Online Customer Type Medium Business Small Business
API Contact Denver, CO / +1 (877) 228-8377
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Category CRM Software

Act! Pricing

Pricing ModelFree Trial , Subscription
How much does Act! cost ?
The pricing for Act! starts at $5.0 per month. Act! has 7 different plans such as - Act! Support Plans and Pricing at $5.0 per month, Act!365 at $10.0 per user per month, Act! Premium Cloud at $35.0 per user per month and Act! Growth Suite at $35.0 per user per month. Act! Premium Plus at $45.0 per user per month, Act! Marketing Automation at $79.0 per user per month and Act! Pro at $299.99 per user.
Act! Pro
$299.99 /User

Entry-level, out-of-the-box feature set for individuals. Desktop access.

Features

  • Contact management
  • Activity tracking and alerts
  • Sales process automation
Act! Premium Cloud
$35 /User/Month

$35 per User per Month billed Annually

$25 for self-hosted

Full-featured, everywhere access CRM for individuals and teams. Online, offline, mobile access

Features

  • Contact management
  • Activity tracking and alerts
  • Sales process automation
  • Dynamic sales pipeline management
  • Act! Marketing Automation1
  • Act! Insight
  • Act! Companion mobile app
  • Act! Connect
  • Expert technical support
  • Product upgrades
Act! Premium Plus
$45 /User/Month

$45 per User per Month billed Annually

$35 for self-hosted

Adaptable CRM that complements your unique business. Online, offline,and mobile access

Features

  • Includes features of Act! Premium plan, plus
  • Custom Tables Manager
  • Industry Template Library
  • Private Cloud option
Act! Marketing Automation
$79 /User/Month

1. Select : $79 per Account per Month billed Annually

Features

  • 10000 emails per month to unlimited contacts
  • Email marketing
  • Interactive template editor
  • Mobile and Desktop preview
  • Social sharing
  • Landing pages and lead capture
  • Surveys
  • Drip marketing
  • Visual workflow designer
  • Real-time campaign metrics
  • Deliverability and Compliance tools
  • Getting Started Concierge

2. Complete : $199 per Account per Month

Features

  • 50000 emails per month to unlimited contacts
  • Includes features of Select plan, plus
  • CRM workflow with prioritized sales follow-up
  • Response-driven nurture marketing
  • Advanced lead capture and surveys
  • Event marketing
  • Lead management and scoring
  • Website activity tracking and analytics

3. Advanced : $399 per Account per Month

Features

  • 100000 emails per month to unlimited contacts
  • Includes features of Complete plan, plus
  • HTML email editor
  • Multi-stage lead profiling
  • A/B testing
  • Deliverability and marketing consulting services
Act!365
$10 /User/Month

$10 per User per Month billed Annually

Features

  • Dynamic Sales Pipeline Management
  • Email Marketing
  • Embedded Outlook Inbox Experience and Mobile Access
  • Customer Management
Act! Support Plans and Pricing
$5 /Month

1. Standard : $0 per User per Month

Features

  • Getting Started Concierge call
  • 12x5 phone support
  • Online support tickets
  • Web chat
  • Support mobile app
  • Self-service Getting Started resources
  • Knowledgebase
  • Act! Community
  • Video training

2. Premier : $5 per User per Month billed Annually

Features

  • Includes features of Standard Support plan, plus
  • Saturday phone support
  • Priority queuing
  • Appointment setting
  • Voicemail callback

3. Ultimate : $10 per User per Month billed Annually

Features

  • Includes features of Premier Support plan, plus
  • 12x5 North American-based Ultimate support advisor
  • Dedicated web chat queue
  • Flexible appointment setting
  • Free password reset
  • Guaranteed response times
  • Exclusive Ultimate support web tutorials

4. Pro : $129 per User

Features

  • 12x5 phone support, limited to 5 incidents annually
  • Online support tickets
  • Web chat
  • Self-service Getting Started resources
  • Knowledgebase
  • Act! Community
  • Video training
Act! Growth Suite
$35 /User/Month

Includes Act! Premium (Cloud) : $35 per User per Month plus

Select : $79 per Account per Month

Complete : $199 per Account per Month

Advanced : $399 per Account per Month

Plans

  • $102.6 per Month billed Annually (Includes 1 user, Additional users : $31.50 per User per Month)
  • $187.20 per Month billed Annually (Includes 1 user, Additional users : $28 per User per Month)
  • $325.5 per Month Billed Annually (Includes 1 user, Additional users : $26.25 per User per Month)

Features

  • Includes features of Act! Premium plan, plus
  • Includes features of Act! Marketing Automation plan (Select, Complete and Advanced)
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Disclaimer: The pricing details were last updated on 27/03/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Act! Reviews

OVERALL RATING
4
Based on 567 Rating(s)
Rating Distribution
  • 399
  • 87
  • 33
  • 35
  • 13
SHARE YOUR EXPERIENCE Write a Review
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Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 12 February 2019)
"ACT! has +'s and -'s"

What do you like best?

Customizable and multiple databases for different catagories

What do you dislike?

Hard to customize and field in multiple databases to not correspond

Recommendations to others considering the product

Ideal for GENERAL sales

What business problems are you solving with the product? What benefits have you realized?

Not user friendly

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 07 February 2019)
"ACT! has +'s and -'s"

What do you like best?

Customizable and multiple databases for different catagories

What do you dislike?

Hard to customize and field in multiple databases to not correspond

Recommendations to others considering the product

Ideal for GENERAL sales

What business problems are you solving with the product? What benefits have you realized?

Not user friendly

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 05 February 2019)
"20+ year user of ACT! Works great for my Recruiting Firm"

What do you like best?

Currently on Act! Premium Version 20.0.159.0, Update 5 and easiest version ever to use. Fast, great response when running queries.

Easy to enter data, keep track of my schedule, mail merges, very easy to customize the user interface and reports for my business processes. I've been an ACT! user since Version 2 and thoroughly enjoy the upgrades.

The automatic updates are helpful to keep the application performing in an optimal way.

The ACT! Community is very helpful. You can query for problems and likely see the response or solutions offered by others. If not, you can enter a new problem or request for help and usually another User or one of the ACT! employees will offer help.

The phone support is always 100% perfect. I've needed help with a database or upgrade issues and I'll call the toll free number for support. The professionals are always friendly, knowledgeable, and usually resolve the issue on the first call.

What do you dislike?

There were horrific versions and lack of communications in the past. All good now

Recommendations to others considering the product

Easy to use & customize; tremendous reporting capabilities

What business problems are you solving with the product? What benefits have you realized?

I run a recruiting firm and it is critical to keep track of candidates, communications with them and especially to keep track of the interview process & invoicing process. Keep track of contacts, events, Invoicing, and other related follow up activities. Ability to generate graphic charts to visually see the impact of sales per year, quarter, etc. is helpful.

...more
Lloyd M.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 05 February 2019)
Best Program

Pros: I have been a user of the ACT! program since I became a Realtor in 1990. It is one of the most versatile programs around. I am only using parts of the program necessary to run my business. It allows a comprehensive amount of information on each individual on record or family history. All activity is recorded in the history file for future reference. All Emails, letters and correspondence is attached to the individual for future reference. The groups that can be set-up

Cons: There is nothing that I dislike about this program. It has all of the features that are needed to run a business. There are also features included that are helpful in record keeping and developing schedules for a smoother day to day operation.

Overall: In my business, history is necessary. I have data going back over 25 years that is at my fingertips. That and along with the ability to design and set a drip system to my client base is a great feature. I am very happy with my ACT! program for my business use.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 01 February 2019)
"Overall - very happy. Only problem was the mandatory upgrading process was painful"

What do you like best?

ACT is intuitive and very easy to use. It imports and exports nicely from or to Excel. Customizable fields are great.

What do you dislike?

The only thing that I disliked was upgrading the software to a new version. The process was far more painful than necessary.

Recommendations to others considering the product

Very powerful CRM

What business problems are you solving with the product? What benefits have you realized?

I use ACT to maintain relationships with referral sources, prospects and clients.

...more
Sandra B.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 31 January 2019)
Best Softwear that has Total Customization to Suit Your Needs!

Pros: I love that I can customize the colors, font size, page layout, tabs and everything else! I have been using ACT for at least 25 years and think it has everything anyone would need, regardless of profession. It is easy to work with once you get to know some basics. You can make different templates that enable you to have different views and show different information. So many features! It works well with WORD and I understand it can be used with G-mail. Best use is with Microsoft Outlook.

Cons: I don't like the change you made for the left side of template. It is dark gray and I don't know how to change that color!

Overall: Easy & quick access to all my contacts. Save a lot of time! The people that put this together thought of everything. Buy this program, you won't be sorry!

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 31 January 2019)
"A Business Must Have - BEST CRM Tool On The Market"

What do you like best?

ACT is a great data base to house all our customers information. At the touch of a button I can easily create a mailing list for current active customers. Act is a CRM must have!!!

What do you dislike?

You have to pay extra for customer support. For a small company like mine there are a lot of added features we don't necessarily need but because the amount of contacts we have is high we have to use the Pro version of ACT!

Recommendations to others considering the product

ACT! is always improving their product to offer the latest and greatest to their customers.

What business problems are you solving with the product? What benefits have you realized?

I don't have to give my employees access to my QuickBooks to access customer information, that is well worth every penny I pay for the program right there. You can utilize ACT as little or as much as you like, so if you don't need the marketing aspect you don't pay for it. Organizing customer information, making mailing lists and being able to search by field are key aspects of ACT!

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 30 January 2019)
"Cost effective, customizable solution."

What do you like best?

Overall, ACT! has met the needs we have when it comes to a database. We have had a few hick-ups but those have mostly been user errors. We really like that we have been able to customize the CRM to meet the needs of our non-profit.

What do you dislike?

We are thinking of using the e-marketing solution more but have not totally transitioned from CC. The ease of use / template building seems a little more user friendly on our current CC solution. We also thought that the integration with QB would be a little easier. We have not found that to be the case at this point.

Recommendations to others considering the product

Good value!

What business problems are you solving with the product? What benefits have you realized?

We are able to keep much better records with ACT!. We had been using Excel spreadsheets but our non-profit membership was just getting to big. This has helped us all to keep up to date with our member information and provide better service to our members.

...more
hamed n.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 30 January 2019)
Act CRM System

Pros: With Act, i find it very useful to use the area search option.

Cons: I am using the online package, which loads up a new page and can be slightly delayed.

Overall: Excellent product, does what it says on the tin and would strongly recommend it for new and existing business.

...more
Bob P.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 30 January 2019)
ACT 2.0

Pros: I have just started using the latest version and it has everything it did before so I can transition easily.

Cons: I had have trouble with the database format in the last versions.

Overall: I have used ACT for 20 plus years through various versions. It is a great too to keep records and tract addresses and to keep in contact.

...more
Read All Reviews

Videos on Act! Youtube Official Channel

Grow Your Business with Act! CRM
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Ignite Your Sales Pipeline with Act! 365

Act! Screenshots

screenshots
screenshots
Act! Demo - Act! Premium Windows - Contact Detail
Act! Demo - Act! Premium Web - Contact Detail
Act! Demo - Act! Premium - Emarketing Call List
Act! Demo - Act! v20 Welcome Page
Act! screenshot: Act! - Contact
Act! screenshot: Act! - Contact details
Act! screenshot: Act! - Welcome page
Act! screenshot: Act! - Calendars
Act! screenshot: Act! - Emailing features
Act! screenshot: Act! - Templates
Act! CRM Screenshots
G2crowd : Act! screenshot
G2crowd : Act! screenshot
G2crowd : Act! screenshot
G2crowd : Act! screenshot
G2crowd : Act! screenshot
screenshots
screenshots
screenshots
Act! Demo - Act! Premium Windows - Contact Detail
Act! Demo - Act! Premium Web - Contact Detail
Act! Demo - Act! Premium - Emarketing Call List
Act! Demo - Act! v20 Welcome Page
Act! screenshot: Act! - Contact
Act! screenshot: Act! - Contact details
Act! screenshot: Act! - Welcome page
Act! screenshot: Act! - Calendars
Act! screenshot: Act! - Emailing features
Act! screenshot: Act! - Templates
Act! CRM Screenshots
G2crowd : Act! screenshot
G2crowd : Act! screenshot
G2crowd : Act! screenshot
G2crowd : Act! screenshot
G2crowd : Act! screenshot

Act! Awards

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com