Home/CRM Software/Act!
Updated on: May 26, 2020
What is Act! ?
Act! - CRM Software : SaaSworthy.com
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Act!

A software that acts the way you want it to
(367 Ratings) Write Review

Act! CRM is designed keeping in mind the needs of small size and mid size businesses to build lasting relationships with their customers. The software lets you personalize your platform and work-station the way you want so that your employees can adapt to it easily. Make informed decisions with Act! by using its interactive visual dashboard which displays snapshots of real-time metrics. You can also customize these reports in your unique way to get a better understanding of it. With Act! CRM, you get a number of powerful marketing and sales features that help you fuel your business growth. You can also send mobile-friendly campaigns that can drive sales to your contacts and groups.

Act! Awards

Highly Rated
Fastest Growing
Most Popular
Most Searched

Act! Features Show All Features

Act! Technical details

Support Business Hours Online Customer Type Medium Business Small Business
API Location / Phone Number Denver, Colorado
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category CRM Software

Act! Pricing

Pricing ModelFree Trial , Subscription
Starter
$25 /User/Month

Features

  • Basic CRM & email marketing
  • 10,000 emails per month
  • Digital technical support
Professional
$50 /User/Month

Features

  • Includes features of Starter plan, plus
  • Full-featured CRM & powerful Marketing Automation
  • 25,000 emails per month
  • Expert technical support
Premier
$90 /User/Month

Features

  • Includes features of Professsional plan, plus
  • Full-featured Marketing Automation
  • 50,000 emails per month
  • Preferred technical support perks
Ultimate
$200 /User/Month

Features

  • Includes features of Premier plan, plus
  • Advanced Marketing Automaton & onboarding assistance
  • 100,000 emails per month
  • VIP technical support with North American-based advisors
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Act! Pricing
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Disclaimer: The pricing details were last updated on 27/03/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Act! FAQs

Act! is CRM Software. Act! offers the following functionalities:

  • Contact Management
  • Product Catalog
  • Lead Scoring
  • Project Management
  • Marketing Automation
  • Customer Support
  • List Management
  • Quotes (Proposals)

Learn more about Act! features.

The pricing for Act! starts at $25.00 per user per month. Act! has 4 different plans:

  • Starter at $25.00 per user per month.
  • Professional at $50.00 per user per month.
  • Premier at $90.00 per user per month.
  • Ultimate at $200.00 per user per month.

No, Act! does not offer a free plan.

Learn more about Act! pricing.

Yes, Act! provides API.

Ask the Community View Community

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Act! Reviews

OVERALL RATING
3.7
Based on 367 Rating(s)
Rating Distribution
  • 215
  • 70
  • 24
  • 41
  • 17
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Meredith BarnesSource : trustradius.com
(Reviewed on 30 April 2020)
Try Elsewhere

Use Cases and Deployment Scope

We use Swiftpage ACT! across our Sales and Marketing teams to track our communications with prospects, current customers, and outside Reps. We also use it to build our list for email marketing. Sales tracks opportunities and calls and utilizes Swiftpage ACT! to ensure they are up to date on communication with customers in case an employee is out of the office.

Pros and Cons

  • Dynamic groups
  • Ability to assign tasks for others
  • Ability to customize layout
Edit
  • Simplify UX--there are too many ways to do the same operation
  • Clunky at times and there are much better tools for tracking the whole sales cycle
  • Integration with other software breaks easily and has to be established.

Likelihood to Recommend

It would depend on the organization, size of the colleague, and what version of ACT! they were utilizing. I would not recommend Swiftpage ACT! in a situation where you are trying to automate tracking the sales cycle or automate communication. It is a good tool for recording the basics. I like to think of it as an enhanced Excell that is collaborative. Not as sophisticated as something like Salesforce.
Read Meredith Barnes's full review

...more
Mary WestheimerSource : trustradius.com
(Reviewed on 30 April 2020)
ACT! Helps you keep your act and business together

Use Cases and Deployment Scope

I use ACT! to manage the business and marketing side of Kevin Caron Studios. It is pivotal in keeping communications organized between the company and potential and existing patrons, vendors, and colleagues. It helps me keep track of sales leads and serves as a repository of history—it's very helpful to be able to refer to something that happened in the past. Additionally, we use it for direct mail marketing.

Pros and Cons

  • Organize data
  • Reminders about appointments and actions.
  • Preserve and easily retrieve history.
Edit
  • I'd like a cleaner interface between Gmail and ACT! without having to have all emails included in ACT!
  • I'd like "fuzzier" search. If I search for Mary it could also return Marie, much like the big search engines do.
  • I'd like more flexibility in name handling.

Likelihood to Recommend

ACT! handles lots of data well, although its search function could be a little more flexible. It has, thus far, been bullet-proof as far as errors and backup (knock on wood). It isn't used to dealing with contacts that are 2 people (couples) with different last names, something specific to our business.
Read Mary Westheimer's full review

...more
NaomiSource : trustpilot.com
(Reviewed on 27 April 2020)
Very useful

ACT! Is a great addition to our office, we have been using it for many years. It proves to be extremely helpful, especially that all computers link up with one another on the shared programme. ACT! customer care is next to none, the best customer care I have ever dealt with. Recommend

...more
Verified UserSource : trustradius.com
(Reviewed on 19 April 2020)
Swiftpage ACT! Review

Use Cases and Deployment Scope

All contacts--phone and email--go in Swiftpage ACT! I have 24,000 entries with a very small insurance agency.

Pros and Cons

  • Letters to any contact
  • Lookup by any part of a name
  • Organizing customers and non-customers
Edit
  • Customer service
  • If you cannot figure it out yourself, do not use a feature!

Likelihood to Recommend

Swiftpage ACT! is okay for finding and searching contacts. I have 25,000 and have used this program since 1998.
Read this authenticated review

...more
Daren Anderson, MSISSource : trustradius.com
(Reviewed on 16 April 2020)
ACT! Review for all

Use Cases and Deployment Scope

I have used ACT! in a number of different companies and situations - mostly as a sales database tool. The program was easily put into place and then most of the regular reports are used but if there was something specific the users needed, we created new reports, which was also easy to do. I have many years of database experience which helps but you really dont need a degree to use the product

Pros and Cons

  • Easy to install
  • Easy to use
  • Easy to modify
Edit
  • One issue we had was when we upgraded we had to rename all our computers because of some glitch in the install.
  • I would like to see them continue the desktop version as I have some customers that don't want to go online.
  • Cost is always a factor with anything.

Likelihood to Recommend

If you are looking for a product that will probably fit your sales cycle right out of the box, then I would recommend ACT! Even if you have some specific things you are looking for, the program is pretty easy to modify, not only for the tables where you input the items, but also on the reporting side. When working with many different clients, everyone may need something just a little different and with ACT! you can make those changes.
Read Daren Anderson, MSIS's full review

...more
Verified UserSource : trustradius.com
(Reviewed on 16 April 2020)
ACT! is not current with the times

Use Cases and Deployment Scope

We were using ACT! as a CRM for 10+ years. When I joined the organization, I saw that ACT! hadn't developed much as a CRM, and having used other CRMs advised we make a change.

Pros and Cons

  • CRM
  • Contact Tracking
  • Task Tracking
Edit
  • Deals/Opportunity tracking
  • Data
  • Email integration

Likelihood to Recommend

It is a perfect CRM for a very small sales team or business, maybe a single user. Any company with multiple, high functioning sales people - should look elsewhere.
Read this authenticated review

...more
A Google userSource : play.google.com
(Reviewed on 03 April 2020)

I am disappointed with the app! If it was possible to change the default lookup to companies instead of contacts, it would greatly improve my opinion. I have been told that is coming. Also per tech support, there is no way to create a map showing a group of contacts. I find that EXTREMELY disappointing! Edit: Thanks for the changes made recently! I now give you 4*!

...more
Richard LewisSource : play.google.com
(Reviewed on 09 March 2020)

It would not boot up! Have had app for several weeks. 3rd party CompanionLink was FAR better.

...more
Artisen FloorsSource : play.google.com
(Reviewed on 13 February 2020)

It wants server info????? Why can I log in on the website just fine but not here????? Useless

...more
Mary WSource : g2crowd.com
(Reviewed on 06 February 2020)
"Act! is the hub of my business"

What do you like best?

Act! enables me to keep all information about customers, prospects, colleagues and vendors in one place and manage them easily. I also really appreciate the reminders - no more having to remember to call someone back!

What do you dislike?

Aside from some small things, the only thing I don't like is that I haven't taken the time to learn more about what Act! can do and how I can do it. As for the small things, I wish that, when entering a name to search for, the search is very specific. It'd be nice to have a more forgiving search ("similar to"). Also, if it doesn't find the name, it'd be nice if it would simply say, "Create new contact with this info?"

Recommendations to others considering the product:

Regardless of the size of your company, if you do not have a customer relationship manager to keep track of your business relationships, you are wasting time and energy. ESPECIALLY small companies can't afford that unnecessary waste. You don't have to be a genius or a numbers person to get some value right away. So go! Get Act!

What problems are you solving with the product? What benefits have you realized?

I was wasting a lot of time trying to find information. Now I know it's all in Act! And it's searchable.

...more
Read All Reviews

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