Home/CRM Software/Act! vs Freshworks CRMUpdated on: March 28, 2024

Compare Act! vs Freshworks CRM

91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Act!
Act! CRM Software (708 Ratings)
Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho CRM
Zoho CRM CRM Software (4237 Ratings)
Get Free Quote

Get Free Quote

ADD PRODUCT
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Act!

Act!

CRM Software (708 Ratings)
Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho CRM

Zoho CRM

CRM Software (4237 Ratings)
Get Free Quote

Get Free Quote

Overview

Summary

Act! CRM is designed keeping in mind the needs of small size and mid size businesses to build lasting relationships with their customers. The software lets you personalize your platform and work-station the way you want so that your employees can adapt to it easily. Make informed decisions with Act! by using its interactive visual dashboard which displays snapshots of real-time metrics. You can also customize these reports in your unique way to get a better understanding of it. With Act! CRM, you get a number of powerful marketing and sales features that help you fuel your business growth. You can also send mobile-friendly campaigns that can drive sales to your contacts and groups. ..show more

Freshworks CRM is a customer relationship management software for sales and marketing teams to help them with their day to day processes. The software generates 10 times more qualified leads and close deals faster. It creates landing pages in minutes and attracts visitors as well. It also tracks all page visits and actions of the visitors at the site to analyse and convert them into leads. Freshworks CRM provides AI-powered chatbots offering relevant chat facilities with website visitors. It also creates tailored email campaigns besides generating cost-effective leads for sales. The Freddy AI feature of the software identifies businesses’ best leads and focuses on converting them into sales. Freshworks CRM improves revenue predictability with highly accurate forecasting. Its AI-based deal insights find the best deals to close in less time. The software nurture leads with the help of targeted campaigns, supports customers with useful information and builds deeper relationships. ..show more

Zoho CRM helps businesses of all size in maintaining a high standard of customer relations with its feature-rich software. The multichannel support feature lets your reach your customers via any medium, be it phone, live chat, email or through social media. With visitor tracking and email analytics, you can see what your customers are seeing and find opportunities for interaction. With pre-built and customizable KPIs, you can see where your team excels and where they need more training. Zoho CRM’s Blueprint ensures that the same level of attention is given to the right customers, even if the sales team grows. It makes sure that everyone in the team follows the right process. ..show more

Features

AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Advanced Automation Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Call Logging Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Collaboration Tools Interactive tools meant to make the application highly collaborative and encourage teamwork

Contact Management Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Customer Segmentation Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Customer Support Ensures after-sales interactions with your customers and solve queries related to your products and services

Customization Helps to customize the system for use in industry-specific use cases

Dedicated Phone Line Integration Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

Document Management Ability to store and manage various information and documents in electronic format.

IoT Integration Leveraging Internet of Things devices for enhanced data collection and analysis

Lead Management A systemized and organized way of managing all your leads and their conversation.

Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response.

List Management Enables management of multiple lists and communications with them

Marketing Automation Develop customer relationships, automate marketing programs and measure your marketing ROI

Omnichannel Customer Engagement Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Opportunity Management Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Order Management Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Predictive Analytics Advanced analytics for predicting customer behavior and sales opportunities

Product Catalog Lets your sales representatives, as well as customers, view details and prices of each product.

Project Management Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Quotes (Proposals) Create effective sales proposals by generating multiple quotes per opportunity

Real-time Data Sync Allows to synchronize with other systems for up-to-date information across platforms

Referral Tracking Track and manage your referred customers.

Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Sales Force Automation Streamlined management of the sales cycle from lead to close

Territory Management Helps to assign, manage sales territories and conveniently track their progress

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Denver, Colorado / +1 866-873-2006

San Mateo, California / +1 650 513 0514

Pleasanton, California - 94588 / +1 877-834-4428

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Act! Premium Cloud
$30 /User/Month

Billed Yearly

$40 (w/desktop sync)

CRM + Marketing Automation*

Choose Cloud to enjoy the convenience and peace of mind of a cloud-based solution where we handle all the technical details

Features

  • Immediate, browser-based access
  • World-class, secure hosting
  • Automatic updates and backups
  • Optional desktop sync
  • Expert technical support
Act! Premium Desktop
$37.5 /User/Month

Billed Yearly

CRM + Marketing Automation*

Choose Desktop if you want to experience the security and control of an on-premise solution where you deploy and manage the software.

Features

  • Networked and offline access
  • Self-managed security
  • Complete control of updates
  • Compatibility w/desktop add-ons
  • Expert technical support
AMA Select (Marketing Automation Plan)
$79 /User/Month

AMA Basic: Included

  • 2,500 Emails per Month to Unlimited Contacts

AMA Select: $79 per Account per Month

  • 25,000 Emails per Month to Unlimited Contacts

AMA Complete - $199 Per Account Per Month

  • 50,000 Emails per Month to Unlimited Contacts

AMA Advanced - $399 Per Account Per Month

  • 100,000 Emails per Month to Unlimited Contacts

Features

  • Enhanced Support- $10 per user/month*
  • Custom Tables - $10 per user/month*
  • SMS4Act! Text Messaging - $19 per month**
  • Additional Cloud Storage - $5 per month*
  • Hybrid w/ Desktop Sync - $10 per user/month*
  • Linktivity Solutions - $22.50 per user/month*
View Price Page
Free
Free

Features

  • Unlimited users
  • Unlimited records
  • Lead Scoring
  • Integrations
  • Mobility
  • Phone & Chat
  • 24x5 support
Growth (Customer-for-Life Cloud)
$29 /User/Month

billed Yearly

For small and fast growing businesses that need an all-in-one CRM

Features

  • 1,000 Active Contacts
  • Contact, Account, & Deal management
  • Contact Lifecycle Stages
  • Live Chat & Facebook Messenger
  • Web Forms
  • Website Tracking
  • Built-in Phone & Email
  • 2-way Email Sync & Team Inbox
  • Predictive Contact Scoring (Freddy)
  • 1 Custom Domain
  • Lists and Segments
  • Drag-and-drop Journey Builder
  • 5 Active Marketing Journeys
  • Visual Sales Pipeline
  • Collaboration with Slack
  • 20 Workflows
  • 5 Sales Sequences
  • Custom Reports & Dashboards
  • Migration from other CRMs
  • Mobile App
  • Freshdesk Integration
  • Freshworks Marketplace

Add-ons

1. Active Contacts :

  • $100/month for 5,000 contacts (up to 25,000)
  • $75/month for 5,000 contacts (for greater than 25,000 and less than 100,000)
  • $50/month for 5,000 contacts (for greater than 100,000)

2. Phone credits : Starting from $25

  • Bring Your Own Carrier
  • Call Masking
  • Voicemails
  • Call Recording
  • Call Queues

3. Workflows : Ten Workflows per month at $10

  • Update records
  • Send emails
  • Assign records
Pro (Customer-for-Life Cloud)
$69 /User/Month

billed Yearly

Best for larger teams that want to scale and build efficiency

Features

  • 3,000 Active Contacts
  • Includes features of Growth plan, plus
  • Lead Gen Bot (Freddy)
  • Answer Bot (Freddy)
  • WhatsApp & Apple Business Chat
  • Conference Calling
  • Smart Matches (Freddy)
  • Offline Events
  • 10 Custom Domains
  • Advanced Custom Fields
  • Behavioral Segmentation
  • 20 Active Marketing Journeys
  • Marketing Reply Tracking
  • 10 Multiple Sales Pipelines
  • Deal Insights (Freddy)
  • Product Catalog
  • 50 Workflows
  • 10 Sales Sequences
  • 50 Custom Roles
  • Territory Management
  • Sales Teams
  • Sales Goals
  • Offline Mode on Mobile App

Add-ons

1. Active Contacts :

  • $100/month for 5,000 contacts (up to 25,000)
  • $75/month for 5,000 contacts (for greater than 25,000 and less than 100,000)
  • $50/month for 5,000 contacts (for greater than 100,000)

2. Phone credits : Starting from $25

  • Bring Your Own Carrier
  • Call Masking
  • Voicemails
  • Call Recording
  • Call Queues

3. Workflows : Ten Workflows per month at $10

  • Update records
  • Send emails
  • Assign records

4. WhatsApp Business : $49 per month

  • Automate answers
  • Proactive Messaging
  • Call to Chat routing
  • 2 Factor Authentication
  • Click Ads to WhatsApp
Enterprise (Customer-for-Life Cloud)
$125 /User/Month

billed Yearly

Built for enterprises who need customization and control

Features

  • 5,000 Active Contacts
  • Includes features of Pro plan, plus
  • Auto-profile Enrichment
  • Call Recording Opt-in & Opt-out
  • Queue Callback (Virtual Hold)
  • Holiday Routing
  • 25 Custom Domains
  • Custom Sales Activities
  • 10 Custom Modules
  • Field-level Permissions
  • Deal Teams
  • Audit Logs
  • 100 Active Marketing Journeys
  • Marketing Transactional Emails
  • Sales Forecasting
  • Forecasting Insights (Freedy)
  • 100 Workflows
  • 25 Sales Sequences
  • 100 Custom Roles
  • Advanced Metrics
  • Dedicated Account Manager
  • Includes features of Add-on
Growth (Sales Cloud)
$29 /User/Month

billed Yearly

For small sales teams who want to accelerate growth

Features

  • Contact & Account Management
  • Contact Lifecycle Stages
  • Classic Forms
  • Live Chat & Facebook Messenger
  • Built-in Phone & Email
  • Predictive Contact Scoring
  • Visual Sales Pipeline
  • Collaboration with Slack
  • 20 Workflows
  • 5 Sales Sequences
  • Custom Reports & Dashboards
  • Freshdesk Integration
  • Freshworks Marketplace
  • Mobile App

Add-ons

1. Phone credits : Starting from $25

  • Bring Your Own Carrier
  • Call Masking
  • Voicemails
  • Call Recording
  • Call Queues

2. Workflows : Ten Workflows per month at $10

  • Update records
  • Send emails
  • Assign records
Pro (Sales Cloud)
$59 /User/Month

billed Yearly

For sales teams who want to increase efficiency and performance

Features

  • Includes features of Growth plan, plus
  • Lead Gen Bot (Freddy)
  • Answer Bot (Freddy)
  • WhatsApp & Apple Business Chat
  • Smart Forms
  • Smart Matches (Freddy)
  • 10 Multiple Sales Pipelines
  • Deal Insights (Freddy)
  • Product Catalog
  • 50 Workflows
  • 10 Sales Sequences
  • Sales Teams
  • Territory Management
  • Sales Goals
  • Offline Mode on Mobile App

Add-ons

1. Phone credits : Starting from $25

  • Bring Your Own Carrier
  • Call Masking
  • Voicemails
  • Call Recording
  • Call Queues

2. Workflows : Ten Workflows per month at $10

  • Update records
  • Send emails
  • Assign records

3. WhatsApp Business : $49 per Month

  • Automate answers
  • Proactive Messaging
  • Call to Chat routing
  • 2 Factor Authentication
  • Click Ads to WhatsApp
Enterprise (Sales Cloud)
$99 /User/Month

billed Yearly

For large businesses that need advanced customizations

Features

  • Includes features of Pro plan, plus
  • Auto-profile Enrichment
  • Website & In-app Tracking
  • Custom Sales Activities
  • 10 Custom Modules
  • Field-level Permissions
  • 100 Workflows
  • 25 Sales Sequences
  • Sales Forecasting
  • Forecasting Insights (Freedy)
  • Advanced Metrics
  • Dedicated Account Manager
  • Includes features of Add-ons
Growth (Marketing Cloud)
$19 /Month

billed Yearly

For small marketing teams who want to build and grow an audience

Features

  • 500 Contacts
  • Contact Lifecycle Stages
  • Live Chat & Facebook Messenger
  • Predictive Contact Scoring (Freedy)
  • Web Forms & Website Tracking
  • Basic Webhooks
  • Lists & Segments
  • 1 Custom Domain
  • Drag-and-drop Journey Builder
  • 5 Active Marketing Journeys
  • Custom Reports & Dashboard
  • Freshworks Marketplace

Add-ons

1. Active Contacts

  • $100/month for 5,000 contacts (up to 25,000)
  • $75/month for 5,000 contacts (for greater than 25,000 and less than 100,000)
  • $50/month for 5,000 contacts (for greater than 100,000)
Pro (Marketing Cloud)
$59 /Month

billed Yearly

For marketing teams who need to scale and personalize campaigns

Features

  • 500 Contacts
  • Includes features of Growth plan, plus
  • Lead Gen Bot (Freedy)
  • Answer Bot (Freedy)
  • WhatsApp & Apple Business Chat
  • Smart Matches (Freedy)
  • Behavioral Segmentation
  • Advanced Webhooks
  • Offline Events
  • 10 Custom Domains
  • Marketing Reply Tracking
  • 20 Active Marketing Journeys

Add-ons

1. Active Contacts

  • $100/month for 5,000 contacts (up to 25,000)
  • $75/month for 5,000 contacts (for greater than 25,000 and less than 100,000)
  • $50/month for 5,000 contacts (for greater than 100,000)

2. WhatsApp Business : Ten Workflows per month at $10

  • Automate answers
  • Proactive Messaging
  • Call to Chat routing
  • 2 Factor Authentication
  • Click Ads to WhatsApp
Enterprise (Marketing Cloud)
$99 /Month

billed Yearly

For large businesses that run more campaigns and need advanced metrics

Features

  • 500 Contacts
  • Includes features of Pro plan, plus
  • Auto-profile Enrichment
  • Field-level Permissions
  • 100 Active Marketing Journeys
  • Marketing Transactional Emails
  • Advanced Metrics
  • Dedicated Account Manager
  • Includes features of Add-ons
Standard
$20 /User/Month

Automate and optimize your sales cycle

Features

  • Sales Force Automation
    • Basic modules
    • Tasks, calls, events
    • Advanced filters
    • Multiple pipelines
    • Scoring rules
    • Sales forecasting
    • Email insights
    • Multiple currencies
  • Automation and Process Management
    • Workflow rules
    • Email notifications
  • Product Customization
    • Homepage customization
    • Rename tabs
    • Custom list views
    • Custom fields
    • Canvas
    • Tab groups
  • Reports and Analytics
    • Predefined reports
    • Predefined dashboards
    • Custom reports and dashboards (Limited)
    • Basic dashboard components
    • Analytics mobile app
  • Marketing Automation
    • Email templates
    • Email authentication
    • Mass email
    • Social profile integration
  • Security
    • Profiles
    • Role-based hierarchy
    • Multiple organizations
    • GDPR compliance
    • CRM audit logs
    • IP address restriction
Professional
$35 /User/Month

Improve customer acquisition and accelerate growth

Features

  • Sales Force Automation
    • Basic modules
    • Tasks, calls, events
    • Advanced filters
    • Multiple pipelines
    • Scoring rules
    • Sales forecasting
    • Email insights
    • Multiple currencies
    • Macros
    • SalesSignals
    • Assignment rules
  • Automation and Process Management
    • Workflow rules
    • Email notifications
    • Blueprint
    • Webhooks
  • Product Customization
    • Homepage customization
    • Rename tabs
    • Custom list views
    • Custom fields
    • Canvas
    • Tab groups
    • Validation rules
  • Reports and Analytics
    • Predefined reports
    • Predefined dashboards
    • Custom reports and dashboards (Limited)
    • Basic dashboard components
    • Analytics mobile app
    • Custom reports and dashboards (Unlimited)
  • Marketing Automation
    • Email templates
    • Email authentication
    • Mass email
    • Social profile integration
    • Email relay
    • CRM for Google Ads
  • Security
    • Profiles
    • Role-based hierarchy
    • Multiple organizations
    • GDPR compliance
    • CRM audit logs
    • IP address restriction
    • Field-level security
Enterprise
$50 /User/Month

Manage global CX operations with the complete CRM

Features

  • Sales Force Automation
    • Basic modules
    • Tasks, calls, events
    • Advanced filters
    • Multiple pipelines
    • Scoring rules
    • Sales forecasting
    • Email insights
    • Multiple currencies
    • Macros
    • SalesSignals
    • Assignment rules
    • Multiple scoring rules
    • Custom SalesSignals
    • Email parsers
    • Data entry wizards
    • Portals
  • Automation and Process Management
    • Workflow rules
    • Email notifications
    • Blueprint
    • Webhooks
    • Record approval process
    • Data review process
    • Custom functions
    • CommandCenter
  • Product Customization
    • Homepage customization
    • Rename tabs
    • Custom list views
    • Custom fields
    • Canvas
    • Tab groups
    • Validation rules
    • Custom modules
    • Custom buttons
    • Page layouts
    • Translations
    • Developer sandbox
  • Reports and Analytics
    • Predefined reports
    • Predefined dashboards
    • Custom reports and dashboards (Limited)
    • Basic dashboard components
    • Analytics mobile app
    • Custom reports and dashboards (Unlimited)
    • Advanced dashboard components
    • Anomaly detectors
    • Webform analytics
  • Artifical Intelligence
    • Data enrichment
    • Prediction
    • AI sales forecasting
    • Anomaly detection
    • Recommendation
    • AI analytics
    • Communication
    • Image validation
    • Conversational AI
    • Email intelligence
    • Conversation intelligence
    • Voice of the Customer
  • Marketing Automation
    • Email templates
    • Email authentication
    • Mass email
    • Social profile integration
    • Email relay
    • CRM for Google Ads
    • Attribution
    • Segmentation
    • Auto-responders
  • Security
    • Profiles
    • Role-based hierarchy
    • Multiple organizations
    • GDPR compliance
    • CRM audit logs
    • IP address restriction
    • Field-level security
    • Reporting hierarchy
    • Record-level sharing
    • Territory management
    • Data encryption
  • Lite users add-on
    • Lite users: Available for orgs with minimum 25 regular user licenses - $15 per user per month billed Monthly ($12 per user per month billed Yearly)
Ultimate
$65 /User/Month

Scale exponentially with dedicated BI capabilities

Features

  • Sales Force Automation
    • Basic modules
    • Tasks, calls, events
    • Advanced filters
    • Multiple pipelines
    • Scoring rules
    • Sales forecasting
    • Email insights
    • Multiple currencies
    • Macros
    • SalesSignals
    • Assignment rules
    • Multiple scoring rules
    • Custom SalesSignals
    • Email parsers
    • Data entry wizards
    • Portals
  • Automation and Process Management
    • Workflow rules
    • Email notifications
    • Blueprint
    • Webhooks
    • Record approval process
    • Data review process
    • Custom functions
    • CommandCenter
  • Product Customization
    • Homepage customization
    • Rename tabs
    • Custom list views
    • Custom fields
    • Canvas
    • Tab groups
    • Validation rules
    • Custom modules
    • Custom buttons
    • Page layouts
    • Translations
    • Developer sandbox
  • Reports and Analytics
    • Predefined reports
    • Predefined dashboards
    • Custom reports and dashboards (Limited)
    • Basic dashboard components
    • Analytics mobile app
    • Custom reports and dashboards (Unlimited)
    • Advanced dashboard components
    • Anomaly detectors
    • Webform analytics
    • Zoho Analytics
  • Artifical Intelligence
    • Data enrichment
    • Prediction
    • AI sales forecasting
    • Anomaly detection
    • Recommendation
    • AI analytics
    • Communication
    • Image validation
    • Conversational AI
    • Email intelligence
    • Conversation intelligence
    • Voice of the Customer
  • Marketing Automation
    • Email templates
    • Email authentication
    • Mass email
    • Social profile integration
    • Email relay
    • CRM for Google Ads
    • Attribution
    • Segmentation
    • Auto-responders
  • Security
    • Profiles
    • Role-based hierarchy
    • Multiple organizations
    • GDPR compliance
    • CRM audit logs
    • IP address restriction
    • Field-level security
    • Reporting hierarchy
    • Record-level sharing
    • Territory management
    • Data encryption
  • Lite users add-on
    • Lite users: Available for orgs with minimum 25 regular user licenses - $15 per user per month billed Monthly ($12 per user per month billed Yearly)
CRM Plus
$69 /User/Month

Unify sales, service, and marketing on one platform

Features

  • Eight apps, all features included
  • Users have access to all apps
  • Fully integrated
CRM Flex
$14 /User/Month

billed Yearly

Build a custom sales, service, and marketing bundle

Features

  • Select the apps you need
  • Select editions and users for each app
  • Fully integrated
View Price Page

SCREENSHOTS

Act! Screenshots
Freshworks CRM Screenshots
View 5 screenshot(s)
Zoho CRM Screenshots
View 13 screenshot(s)

INTEGRATIONS

  • Gmail
  • Google Calendar
  • Freshdesk
  • Slack
  • BigCommerce
  • Ecwid
  • Volusion
  • DocuSign
  • SurveyMonkey
  • Quickbooks
  • Shopify
  • Freshbooks
  • Zoom
  • Eventbrite
  • Xero
  • Trello
  • Asana
  • Slack
  • Quickbooks
  • Freshdesk Customer Success (Formely Freshsuccess)
  • Xero
  • Leadfeeder
  • Slack
  • Box
  • Zoho Creator
  • Zoho SalesIQ
  • Google Sheets
  • Zoho Desk
  • Saasu
  • Zapier
  • ClickDesk
  • Zoho Sign
  • Zoho Projects
  • PieSync
  • Knowlarity
  • GotoMeeting
  • MailChimp
  • Adobe Sign
  • Zoho Expense
  • DocuSign
  • Constant Contact
  • Zoho Campaigns
  • GetResponse
  • Front
  • Dropbox Business
  • SurveyMonkey
  • Zoho Survey
  • QuoteWerks
  • Quickbooks
  • PandaDoc
  • Zoho Books
  • Zoom
  • Eventbrite
  • Xero
  • Zoho Forms
  • iQuoteXpress
  • Zoho Cliq
  • ActiveCampaign
  • RingCentral Office
  • Twilio Flex
  • Zoho Meeting
  • Zoho Billing
  • Unbounce
  • GoToWebinar
  • Google Drive
  • Proposify
  • Shopify
  • Zoho Social

ALTERNATIVES

Top alternatives to Act!

Zoho CRM
Zoho CRM
Salesforce
Salesforce
Pipedrive CRM
Pipedrive CRM
SugarCRM
SugarCRM
Keap
Keap

Top alternatives to Freshworks CRM

Zoho CRM
Zoho CRM
Freshsales
Freshsales
Salesforce
Salesforce
Pipedrive CRM
Pipedrive CRM
SugarCRM
SugarCRM