Home/Help Desk Software/SupportBee
Updated on: May 25, 2020
What is SupportBee ?
SupportBee - Help Desk Software : SaaSworthy.com
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SupportBee

A considerably collaborative help desk software
(5 Ratings) Write Review

SupportBee is a help desk ticket software that encourages maximum possible collaboration among all involved in customer support. Users can manage tickets systematically, allocate tickets to teams/agents, send attachments along also merge multiple tickets coming from the same customer into a single threaded email. You can enjoy HTML email rendering, generate ticket, automate workflow using filters, classify tickets with labels, use snippets to answer common queries, track customer history and add graphic to your customer support replies. It helps collaborating by allowing staff to exchange comments. SupportBee has knowledge base, self-service portal and offers 3rd party integration.

SupportBee Features Show All Features

SupportBee Technical details

Support Business Hours Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number United States
Deployment SaaS/Web/Cloud Category Help Desk Software

SupportBee Pricing

Pricing ModelFree Trial , Freemium , Subscription
Free
Free

Great for companies that are starting off with support.

Features

  • 3 Users (2 Agents and 1 Collaborator)
  • No Team
  • Unlimited Tickets
  • 1 Email Inbox
  • Knowledge Base Software
  • 1 Knowledge Base Site
  • In-depth Reports
  • Collision Detection
  • Snippets
  • Customer Satisfaction Ratings
  • Two-Factor Authentication
  • SupportBee Branding
  • API Access
  • Helpful Customer Support
Startup
$11 /User/Month

$11 /user/month billed Yearly or $12 /user/month billed Monthly

Features

  • Includes features of Free plan, plus
  • 1 Team
  • Unlimited Email Inboxes
  • Limited Integrations
  • No SupportBee Branding
Enterprise
$13 /User/Month

$13 /user/month billed Annually or $15 /user/month billed Monthly

Features

  • Includes features of Startup plan, plus
  • 3 Teams
  • 3 Knowledge Base Sites
  • Customer Portal Software
  • Business Hours
  • Basecamp Integrations
  • Insightly Integration
  • Pipedrive Integration
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SupportBee Pricing
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Disclaimer: The pricing details were last updated on 23/07/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

SupportBee FAQs

SupportBee is Help Desk Software. SupportBee offers the following functionalities:

  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)
  • Knowledge Base
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Macros (Templated Responses)
  • Social Media Integration
  • Incident Management

Learn more about SupportBee features.

The pricing for SupportBee starts at $11.00 per user per month. SupportBee has 2 different plans:

  • Startup at $11.00 per user per month.
  • Enterprise at $13.00 per user per month.
    • SupportBee also offers a Free Plan with limited features.

      Learn more about SupportBee pricing.

Yes, SupportBee offers a free plan.

Learn more about SupportBee pricing.

Yes, SupportBee provides API.

Ask the Community View Community

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SupportBee Reviews

OVERALL RATING
4.3
Based on 5 Rating(s)
Rating Distribution
  • 4
  • 1
  • 0
  • 0
  • 0
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Verified UserSource : trustradius.com
(Reviewed on 24 January 2020)
A solid ticketing system to keep track of all requests related to clients and ensure they're handled

Use Cases and Deployment Scope

It is being used across the whole organization in various areas. It is also used by clients to send in info to us. It addresses problems such as: filtering requests by the client, filtering requests by the level of client, tracking where a particular ticket is at (is it done or not? when was it done?), it helps locate when a particular change was made to troubleshoot issues, etc.

Pros and Cons

  • Filters requests by client.
  • Keep track of how much "traffic" that client is causing.
Edit
  • UX isn't the cleanest.
  • Finding where to actually start typing responses can be confusing for new users.

Likelihood to Recommend

Perfect if you need to track tickets - who did it?
Perfect if you want to know when was something done - did an issue occur on 3/12? Check what tickets were done right prior to that.
Perfect for not letting emails/tickets go unnoticed, since the ticket stays there until it is handled.
Perfect for filtering by clients, so you can readily see what was done for that client.
Perfect for custom team filters, etc.
Also good because you can assign certain tickets to certain team members.
Not great for easy user experience. I wouldn't turn a technologically-inept on to this.
Read this authenticated review

...more
Source : g2crowd.com
(Reviewed on 17 December 2018)
"Nice help desk - easy to start and use, but with simple functionality. "

What do you like best?

integration with Pipedrive and simplicity of administration. labels ar usersul for those who hav lots of products, like our company. web-forms also turns to be needed

What do you dislike?

no live chat to install, I'd also prefered to have API to launch bots for customer support

Recommendations to others considering the product

If you don't need lot's of functions - it's quite satisfying

What business problems are you solving with the product? What benefits have you realized?

We use for customer support in our SaaS products.

...more
Source : g2crowd.com
(Reviewed on 04 October 2018)
"Supportbee an Effective Email Ticketing System for Customer Support"

What do you like best?

It is simple yet effective software.Easy to use and understand. Managing emails with single inbox is a major advantage.

What do you dislike?

Free version of this software is with more limitations.one such limitation is there are no teams.

What business problems are you solving with the product? What benefits have you realized?

Supportbee is a email ticketing software for better customer support.one great advantage is email addresses can be customized with company name even for free version of this software

...more
Source : g2crowd.com
(Reviewed on 07 September 2018)
"HelpDesk"

What do you like best?

It is a beat helpdesk solution for small businesses.

Its interface is userfriendly and easy to understand.

Pricing model do not depends upon no of agents it depends on volume of tickets.

What do you dislike?

It is not mobile friendly

Lenghty coverstions get scrammbled sometimes

What business problems are you solving with the product? What benefits have you realized?

Pricing model of supportbee helps me a lot in maintaining the bussiness.

...more
Matt HeeremaSource : trustradius.com
(Reviewed on 14 August 2018)
Lightweight, Easy-to-use, Support Ticket System with the right integrations

Use Cases and Deployment Scope

We use SupportBee as our client-facing helpdesk. Being a small company, each employee has a percentage of their work dedicated to supporting our clients. SupportBee enables client communication by providing us a very simple and easy-to-use platform for tracking support tickets through their lifecycle. SupportBee also integrates with our project management system and CRM to help us know at a glance who we're talking to, what issues they've had in the past, and to turn support tickets into project tasks for future version releases.

Pros and Cons

  • LIGHTWEIGHT INTERFACE - all the other support / ticketing systems we've worked with were extremely feature rich, which led to them being very very hard to use. (Almost none of those companies seem to employ information architects and knowledgeable UX directors, leading to clunky interfaces).
  • RELATED TICKETS - I can see at a glance what other issues a particular client has had.
  • 3rd PARTY INTEGRATIONS - Part of our decision process was that SupportBee integrated with our other systems very well, allowing the systems to talk to each other, feeding us relevant data across our systems.
Edit
  • MESSAGE THREADING - the interface for long message threads makes things difficult to scan and review.
  • PRICE TIERS - a few of the pieces of functionality we need (client portal) are at a price tier that makes it infeasible for us.

Likelihood to Recommend

SupportBee is particularly well suited as a support ticket system if you use the systems supported by its 3rd party integrations. If you are looking for a lightweight, easy-to-use, support ticket system without a lot of extras, then SupportBee is the right choice.
Read Matt Heerema's full review

...more

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