SupportBee is a help desk ticket software that encourages maximum possible collaboration among all involved in customer support. Users can manage tickets systematically, allocate tickets to teams/agents, send attachments along also merge multiple tickets coming from the same customer into a single threaded email. You can enjoy HTML email rendering, generate ticket, automate workflow using filters, classify tickets with labels, use snippets to answer common queries, track customer history and add graphic to your customer support replies. It helps collaborating by allowing staff to exchange comments. SupportBee has knowledge base, self-service portal and offers 3rd party integration.
|Support||Business Hours||Customer Type||Large Enterprises Medium Business Small Business|
|API||Location / Phone Number||United States|
|Deployment||SaaS/Web/Cloud||Category||Help Desk Software|
Great for companies that are starting off with support.
$11 /user/month billed Yearly or $12 /user/month billed Monthly
$13 /user/month billed Annually or $15 /user/month billed Monthly
Disclaimer: The pricing details were last updated on 23/07/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
integration with Pipedrive and simplicity of administration. labels ar usersul for those who hav lots of products, like our company. web-forms also turns to be needed
no live chat to install, I'd also prefered to have API to launch bots for customer support
If you don't need lot's of functions - it's quite satisfying
We use for customer support in our SaaS products.
It is simple yet effective software.Easy to use and understand. Managing emails with single inbox is a major advantage.
Free version of this software is with more limitations.one such limitation is there are no teams.
Supportbee is a email ticketing software for better customer support.one great advantage is email addresses can be customized with company name even for free version of this software
It is a beat helpdesk solution for small businesses.
Its interface is userfriendly and easy to understand.
Pricing model do not depends upon no of agents it depends on volume of tickets.
It is not mobile friendly
Lenghty coverstions get scrammbled sometimes
Pricing model of supportbee helps me a lot in maintaining the bussiness.