Home/Help Desk Software/SupportBee
Updated on: August 17, 2022
SupportBee - Help Desk Software
89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SupportBee

Official Website A considerably collaborative help desk software
(31 Ratings) Write Review

What is SupportBee and how does it work?

SupportBee is a help desk ticket software that encourages maximum possible collaboration among all involved in customer support. Users can manage tickets systematically, allocate tickets to teams/agents, send attachments along also merge multiple tickets coming from the same customer into a single threaded email. You can enjoy HTML email rendering, generate ticket, automate workflow using filters, classify tickets with labels, use snippets to answer common queries, track customer history and add graphic to your customer support replies. It helps collaborating by allowing staff to exchange comments. SupportBee has knowledge base, self-service portal and offers 3rd party integration.

SupportBee Awards

SupportBee Features Show All Features

SupportBee Technical details

Support Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number NA
Deployment SaaS/Web/Cloud Category Help Desk Software

SupportBee Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
MONTHLY YEARLY
Startup
$13 /User/Month
Billed Yearly

Features

  • Unlimited Email Inboxes/Tickets
  • Customer Management
  • Snippets
  • Filters
  • Customer Satisfaction Ratings
  • Two Factor Authentication
  • API Access
  • In Depth Reports
  • Audit Trail
  • Teams: 1
  • Knowledge Base Software: 1
  • Basic Integrations
Enterprise
$17 /User/Month
Billed Yearly

Features

  • Includes features of Startup plan, plus
  • Teams: 3
  • Knowledge Base Software: 3
  • Enterprise Integrations
  • Business Hours
  • Customer Portal Software
  • Portal Access for Customer Groups
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Disclaimer: The pricing details were last updated on 12/01/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SupportBee pricing.

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SupportBee Reviews

OVERALL RATING
4.2
Based on 31 Rating(s)
Rating Distribution
  • 33.3 %
  • 66.7 %
  • 0 %
  • 0 %
  • 0 %
SHARE YOUR EXPERIENCE Write a Review
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Videos on SupportBee

Introduction to SupportBee
Introduction to SupportBee
A tour of SupportBee's Insightly integration

SupportBee FAQs

SupportBee is Help Desk Software. SupportBee offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal

Learn more about SupportBee features.

Yes, SupportBee provides API.

Customers

SupportBee Integration

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com