SupportBee

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About SupportBee

Deep Dive with Clara AI

SupportBee is a help desk ticket software that encourages maximum possible collaboration among all involved in customer support. Users can manage tickets systematically, allocate tickets to teams/agents, send attachments along also merge multiple tickets coming from the same customer into a single threaded email. You can enjoy HTML email rendering, generate ticket, automate workflow using filters, classify tickets with labels, use snippets to answer common queries, track customer history and add graphic to your customer support replies. It helps collaborating by allowing staff to exchange comments. SupportBee has knowledge base, self-service portal and offers 3rd party integration.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $13.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

60%
Momentum

66%
Popularity

66%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

SupportBee Awards

# 11 Fastest Growing Software Help Desk Software
Q2 2024

# 19 Most Popular Software Help Desk Software
Q2 2023

# 15 Fastest Growing Help Desk Software
Q1 2022

# 17 Most Popular Help Desk Software
Q1 2022

SupportBee Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

SupportBee Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

MONTHLY YEARLY

Startup $13.00 $15.00 per user / month

Features

Unlimited Email Inboxes/Tickets
Customer Management
Snippets
Filters
Customer Satisfaction Ratings
Two Factor Authentication
API Access
In Depth Reports
Audit Trail
Teams: 1
Knowledge Base Software: 1 Site
Basic Integrations
Friendly Customer Service

Start Free Trial

Enterprise $17.00 $20.00 per user / month

Features

Includes features of Startup plan, plus
Teams: 3
Knowledge Base Software: 3 Sites
Enterprise Integrations
Business Hours
Customer Portal Software
Portal Access for Customer Groups

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 10/04/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SupportBee Pricing

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4.6 85 user ratings

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Help Desk Premier Help Desk Software Simplified read more

4.2 11 user ratings

View Details SupportBee Vs Help Desk Premier

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Help Scout Keep your customers happy with the integrated service tool read more

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SysAid Unique ITSM Solution with Multiple Service Desk Features read more

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View Details SupportBee Vs SysAid

SupportBee Reviews

User Rating

4.6/5 (Based on 51 Ratings)

Rating Distribution

Excellent
64.7%
Very Good
27.5%
Average
7.8%
Poor
0%
Terrible
0%

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SupportBee Reviews

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SupportBee Screenshots

Comments

Draft Replies

Assignments

Setup multiple teams

Audit Trail

SupportBee FAQs

What is SupportBee used for?

SupportBee is Help Desk Software. SupportBee offers the following functionalities:

Incident Management
Social Media Integration
Multi-Channel Communication
Macros (Templated Responses)
Document Storage
Customizable Branding
Ticket Management
Surveys and Feedback
Known Issue Management
Knowledge Base
Contract (SLA Management)
Community Forums
Automated Routing
Alerts (Escalation)
Self Service Portal
Live Chat

Learn more about SupportBee features.

What are the top alternatives for SupportBee?

Here`s a list of the best alternatives for SupportBee:

Does SupportBee provide API?

Yes, SupportBee provides API.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.