Home/Help Desk Software/SupportBee
Updated on: June 24, 2021
What is SupportBee ?
SupportBee - Help Desk Software
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89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SupportBee

A considerably collaborative help desk software
(31 Ratings) Write Review

SupportBee is a help desk ticket software that encourages maximum possible collaboration among all involved in customer support. Users can manage tickets systematically, allocate tickets to teams/agents, send attachments along also merge multiple tickets coming from the same customer into a single threaded email. You can enjoy HTML email rendering, generate ticket, automate workflow using filters, classify tickets with labels, use snippets to answer common queries, track customer history and add graphic to your customer support replies. It helps collaborating by allowing staff to exchange comments. SupportBee has knowledge base, self-service portal and offers 3rd party integration.

SupportBee Features Show All Features

SupportBee Technical details

Support Business Hours Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number United States
Deployment SaaS/Web/Cloud Category Help Desk Software

SupportBee Pricing

Pricing ModelFree Trial , Freemium , Subscription
Free
Free

Great for companies that are starting off with support.

Features

  • 3 Users (2 Agents and 1 Collaborator)
  • No Team
  • Unlimited Tickets
  • 1 Email Inbox
  • Knowledge Base Software
  • 1 Knowledge Base Site
  • In-depth Reports
  • Collision Detection
  • Snippets
  • Customer Satisfaction Ratings
  • Two-Factor Authentication
  • SupportBee Branding
  • API Access
  • Helpful Customer Support
Startup
$11 /User/Month

$11 /user/month billed Yearly or $12 /user/month billed Monthly

Features

  • Includes features of Free plan, plus
  • 1 Team
  • Unlimited Email Inboxes
  • Limited Integrations
  • No SupportBee Branding
Enterprise
$13 /User/Month

$13 /user/month billed Annually or $15 /user/month billed Monthly

Features

  • Includes features of Startup plan, plus
  • 3 Teams
  • 3 Knowledge Base Sites
  • Customer Portal Software
  • Business Hours
  • Basecamp Integrations
  • Insightly Integration
  • Pipedrive Integration
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Disclaimer: The pricing details were last updated on 23/07/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SupportBee pricing.

SupportBee FAQs

SupportBee is Help Desk Software. SupportBee offers the following functionalities:

  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)
  • Knowledge Base
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Macros (Templated Responses)
  • Social Media Integration
  • Incident Management

Learn more about SupportBee features.

Yes, SupportBee provides API.

Ask the Community View Community

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SupportBee Reviews

OVERALL RATING
4.2
Based on 31 Rating(s)
Rating Distribution
  • 33.3 %
  • 66.7 %
  • 0 %
  • 0 %
  • 0 %
SHARE YOUR EXPERIENCE Write a Review
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Source : g2crowd.com
(Reviewed on 04 October 2018)
"Supportbee an Effective Email Ticketing System for Customer Support"

What do you like best?

It is simple yet effective software.Easy to use and understand. Managing emails with single inbox is a major advantage.

What do you dislike?

Free version of this software is with more limitations.one such limitation is there are no teams.

What business problems are you solving with the product? What benefits have you realized?

Supportbee is a email ticketing software for better customer support.one great advantage is email addresses can be customized with company name even for free version of this software

...more
Source : g2crowd.com
(Reviewed on 07 September 2018)
"HelpDesk"

What do you like best?

It is a beat helpdesk solution for small businesses.

Its interface is userfriendly and easy to understand.

Pricing model do not depends upon no of agents it depends on volume of tickets.

What do you dislike?

It is not mobile friendly

Lenghty coverstions get scrammbled sometimes

What business problems are you solving with the product? What benefits have you realized?

Pricing model of supportbee helps me a lot in maintaining the bussiness.

...more
Source : g2crowd.com
(Reviewed on 17 December 2018)
"Nice help desk - easy to start and use, but with simple functionality. "

What do you like best?

integration with Pipedrive and simplicity of administration. labels ar usersul for those who hav lots of products, like our company. web-forms also turns to be needed

What do you dislike?

no live chat to install, I'd also prefered to have API to launch bots for customer support

Recommendations to others considering the product

If you don't need lot's of functions - it's quite satisfying

What business problems are you solving with the product? What benefits have you realized?

We use for customer support in our SaaS products.

...more

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com