Kriseena

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About Kriseena

Deep Dive with Clara AI

Kriseena is an AI-powered customer support platform built for e-commerce and SaaS teams. Unlike traditional chatbots that follow scripts, Kriseena connects directly to your Shopify or WooCommerce store and reads real order data to answer customer queries - including order status, tracking numbers, returns, and product questions - in under 15 seconds. For queries below the confidence threshold, Kriseena drafts the reply for your team to approve. Teams using Kriseena handle 80% of their support volume without agent involvement, reducing cost per ticket by up to 70% while maintaining high CSAT scores. Available 24/7, it eliminates after-hours support gaps without additional staffing. Pricing starts at $49/month flat - no per-ticket fees, no seat minimums. Free to get started, no credit card required.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $49.0. Offers Free-forever plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

Medium Business
Small Business

API Support

Not available

Modes of Support

24/7 (Live rep), Online

Kriseena Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat Features

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Knowledge Database

Lets you have an access to all your past chat history and documents

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Kriseena Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Free Free

Up to 100 messages/month
Live chat widget
Gmail integration
AI auto-replies
knowledge base
No credit card required.

Start Free Trial

Starter $49.00 $49.00 per month

Everything in Free plus

2,000 messages/month
Shopify and WooCommerce integration
canned responses
CSAT scores
analytics

Start Free Trial

Pro $119.00 $119.00 per month

Everything in Starter plus

8,000 messages/month
Jira escalation
multi-inbox Gmail
team management
data export
priority support

Start Free Trial

Scale $299.00 $299.00 per month

Everything in Pro plus

25,000 messages/month
Zapier integration
advanced routing rules
whitelabel option
highest volume limit

Start Free Trial

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Kriseena Reviews

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Kriseena Screenshots

dashboaard

Slack Integration

Integrations

Kriseena FAQs

Does Kriseena work with Shopify?

Yes. Kriseena connects directly to your Shopify store and reads real order data to answer questions about order status, tracking, returns, and products automatically.

Do I need to write scripts or decision trees?

No. Kriseena uses AI trained on your knowledge base and store data. There are no scripts or flowcharts to build.

What happens when the AI is not confident about an answer?

Kriseena drafts a reply and flags it for your team to review and approve before sending. Nothing goes out without your sign-off.

Does it work with WooCommerce?

Yes. Connect your WooCommerce store with your REST API key and Kriseena will answer order questions automatically.

Is there a free plan?

Yes. Kriseena is free to get started with up to 100 messages per month. No credit card required.

How long does setup take?

Most teams are live in under 30 minutes. Connect your store, upload your knowledge base, and embed the chat widget.

Can I use my own Gmail for support emails?

Yes. Connect your Gmail account using an App Password and Kriseena will handle inbound support emails as well as live chat.

What is the AI confidence threshold?

You set a confidence score (0-100). If the AI scores below your threshold, the reply is saved as a draft for agent review instead of being sent automatically.

Does Kriseena replace my support team?

No. It handles 80% of repetitive queries automatically so your team can focus on complex issues that need a human touch.

Is my customer data secure?

Yes. All data is stored in Supabase (Postgres) with row-level security. PII is stripped before any data is sent to AI models.

What is Kriseena used for?

Kriseena is Help Desk Software. Kriseena offers the following functionalities:

AI Assistant
Macros (Templated Responses)
Ticket Management
Knowledge Base
Contract (SLA Management)
Automated Routing
Live Chat

Learn more about Kriseena features.

What are the top alternatives for Kriseena?

Here`s a list of the best alternatives for Kriseena:

Does Kriseena provide API?

No, Kriseena does not provide API.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.