RingCentral Contact Center

About RingCentral Contact Center

RingCentral Contact Center is an omnichannel inbound contact centre solution that helps businesses with seamless customer monitoring. Businesses of all types can use this platform to achieve efficient communication across the entire workplace. The software comes loaded with a variety of advanced features to help businesses optimise inter-departmental communication and strengthen customer wise relationships in real-time. Its skills-based routing system lets customers connect with the right department in an instant. Moreover, with an agent management facility, supervisors get to create agent wise schedules and reduce waiting times between calls. High-quality insights provided by RingCentral Contact Center help businesses improve their sales and get agent wise tasks monitored in an efficient manner. An omnichannel routing mechanism made available by the same helps agents receive and direct calls based on their availability, capacity and other pre-defined parameters facilitating speedy engagement. Moreover, customisable visual reports offered by the platform backed by an informative dashboard lets managers extract key business-relevant metrics, enabling better outcomes. Active integration with external platforms like Oracle and Salesforce helps businesses deliver a personalised experience to their loyal customer base.

Screenshots & Videos

Pricing

Free Trial Not Available
Starts at $65.0. Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

RingCentral Contact Center Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based / Subscription )

Pricing Plans

RingCX $65.00 $65.00 per user / month

AI-powered contact center solution, easy to deploy use

Includes unlimited domestic inbound and manual outbound minutes

Features

ACD, IVR, Skills-based routing
Voice and 20+ digital and social channels
Dialer - voice broadcast, preview, predictive, progressive 2
Queue callback
Call recordings
Real-time and historical reports
Surveys
Native integration with RingCentral RingEX
Intelligent virtual agent for voice and digital 2
Automated AI summaries
Real-time AI Assist for agents and supervisors 2
AI Quality Management 2
AI Conversation Analytics 2
Advanced quality management 2
Screen recording 2
Performance management 2
Advanced speech analytics 2
Workforce management 2
Integrations: SFDC, Zendesk, MS Dynamics, ServiceNow, Hubspot, Freshworks (beta), Microsoft Teams (beta)

Note:

1. Acceptable Use Policy applies to all plans. Unlimited minutes available in US and Canada only and do not apply to IVR only packages.

2. Available at additional charge

RingCentral Contact Center Enterprise Custom

Advanced and customizable contact center solution

Features

Advanced voice (Inbound, Outbound)
Advanced IVR, omnichannel interaction designer
Dialer - preview, predictive,  progressive 2
30+ digital channels
Call, screen, and digital recordings
Real-time and historical reports
Integration into RingEX
Unlimited domestic minutes 1
Proactive outreach 2
Journey analytics 2
Knowledge management 2
Guided customer journey 2
Agent notifications 2
Keyword tracking 2
Post-call speech analytics 2
IVA, for voice and digital 2
Advanced quality management
Advanced interaction analytics 2
Advanced real-time AI agent assist 2
Native workforce management
Performance management
Advanced surveys 2
Integrations: Salesforce, Dynamics, Zendesk, ServiceNow, Oracle, Kustomer, SAP, Spice CRM integrations

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 17/02/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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RingCentral Contact Center Reviews

User Rating

4.1/5 (Based on 281 Ratings)

Rating Distribution

Excellent
45.2%
Very Good
33.1%
Average
14.9%
Poor
4.3%
Terrible
2.5%

User Sentiments

User-friendly interface, Mobile accessibility, Call recording, Extensive Integrations

Call quality issues, Customer support issues, Confusing call transfer features, Limited reporting functionality

Do You Use RingCentral Contact Center?

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Review Summary

RingCentral Contact Center receives mixed reviews from users. Many appreciate its user-friendly interface, robust features, and seamless integration with other RingCentral products. However, some users complain about occasional technical glitches, limited customization options, and the need for better customer support. The overall sentiment leans towards satisfaction, with users highlighting its ease of use, comprehensive functionality, and ability to enhance customer engagement.