RingCentral Contact Center

About RingCentral Contact Center

RingCentral Contact Center is an omnichannel inbound contact centre solution that helps businesses with seamless customer monitoring. Businesses of all types can use this platform to achieve efficient communication across the entire workplace. The software comes loaded with a variety of advanced features to help businesses optimise inter-departmental communication and strengthen customer wise relationships in real-time. Its skills-based routing system lets customers connect with the right department in an instant. Moreover, with an agent management facility, supervisors get to create agent wise schedules and reduce waiting times between calls. High-quality insights provided by RingCentral Contact Center help businesses improve their sales and get agent wise tasks monitored in an efficient manner. An omnichannel routing mechanism made available by the same helps agents receive and direct calls based on their availability, capacity and other pre-defined parameters facilitating speedy engagement. Moreover, customisable visual reports offered by the platform backed by an informative dashboard lets managers extract key business-relevant metrics, enabling better outcomes. Active integration with external platforms like Oracle and Salesforce helps businesses deliver a personalised experience to their loyal customer base.

Screenshots & Videos

Pricing

Free Trial Not Available
RingCentral Contact Center Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

RingCentral Contact Center Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Basic Custom

Inbound Voice Only

Features

Voice
Standard IVR and ACD
Integrated with RingCentral Office
Collaborate using team message, video, and phone

Advanced Custom

Inbound Voice and Omnichannel

Features

Includes features of Basic plan, plus
Advanced IVR and ACD
Omnichannel capabilities : Email, Chat, SMS, Social media
Omnichannel real-time and historical reporting
CRM integrations

Ultimate Custom

Inbound, Outbound, and Omnichannel

Features

Includes features of Advanced plan, plus
Outbound dialing features : Preview dialer, Progressive dialer, Predictive dialer, Campaign management
Preview, progressive, and predictive dialers
Advanced campaign management
Agent scripting

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 14/07/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about RingCentral Contact Center Pricing.

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RingCentral Contact Center Reviews

User Rating

4.1/5 (Based on 281 Ratings)

Rating Distribution

Excellent
45.2%
Very Good
33.1%
Average
14.9%
Poor
4.3%
Terrible
2.5%

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Review Summary

RingCentral Contact Center receives mixed reviews from users. Many appreciate its user-friendly interface, robust features, and seamless integration with other RingCentral products. However, some users complain about occasional technical glitches, limited customization options, and the need for better customer support. The overall sentiment leans towards satisfaction, with users highlighting its ease of use, comprehensive functionality, and ability to enhance customer engagement.