Home/Call Center Software/Truly
Updated on: October 25, 2021

What is Truly ?

Truly - Call Center Software
85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Truly

Build Sales with Calls
(118 Ratings) Write Review

Truly software is an simple communications product line used to manage CRM data to enrich existing activity data. The software offers Click to Call, Call Notes, Voicemail Drop, and more. Measure the performance of your teams with reporting dashboard. It supports Mobile Android and iOS. Small, Medium and Large companies make use of the software.

Truly Features Show All Features

Truly Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number San Francisco, CA / +1 855-976-8759
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Call Center Software

Truly Pricing

Pricing ModelFree Trial , Subscription
MONTHLY YEARLY
Growth
$55 /User/Month
Billed Yearly

Features

  • Up to 10 Users
  • CRM Integrations
  • Desktop & Mobile Apps (Mac, Windows, Chrome, iOS, Android)
  • Unlimited Minutes, SMS, MMS & Numbers
  • Call Monitoring & Recording
  • Inbound IVR, Call Center
  • Local Presence, Voicemail Drop
  • Standard Reporting
Enterprise
Custom

Features

  • International Numbers & Calling
  • Call Transcription
  • Premium Deskphone & Conference Room Integration
  • Email Tracking
  • Salesforce Data Enrichment
  • Salesforce Analytics (Cadence, Opportunity, Funnel)
  • API Access
  • Dedicated Account Team
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Disclaimer: The pricing details were last updated on 24/06/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Truly pricing.

Truly FAQs

Truly is Call Center Software. Truly offers the following functionalities:

  • Call Monitoring
  • Auto Call Recording
  • IVR Support
  • Queue Management (Calls)
  • Predictive Dialer
  • Progressive Dialer
  • Live Chat
  • Concurrency Support
  • Inbound Call Center
  • Outbound Call Center

Learn more about Truly features.

Yes, Truly provides API.

Ask the Community View Community

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Nextiva
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CallHippo
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CallHippo CallHippo is a virtual phone software for businesses and enterprises, offering them local toll-free... read more
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CloudTalk
(551 RATINGS)
CloudTalk CloudTalk is a virtual phone system for remote sales and customer service teams. It helps... read more
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CallTools
(247 RATINGS)
CallTools CallTools is a futuristic call center management solution designed for small and large businesses... read more
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Bright Pattern
(154 RATINGS)
Bright Pattern Bright Pattern is a cloud contact center software which helps businesses to simplify multichannel... read more
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CircleLoop
(67 RATINGS)
CircleLoop CircleLoop is a cloud-based business phone system that incorporates Pipedrive, assisting users in... read more
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eVoice
(36 RATINGS)
eVoice eVoice is a telecommunication service that provides toll-free local numbers, text and video calling... read more
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Zendesk Talk
(2597 RATINGS)
Zendesk Talk Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It... read more
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Truly vs Zendesk Talk
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Exotel
(57 RATINGS)
Exotel Exotel is a Cloud communication solution that offers effective and the best-in-class APIs for... read more
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Truly vs Exotel

Truly Reviews

OVERALL RATING
4.3
Based on 118 Rating(s)
Rating Distribution
  • 82.4 %
  • 12.7 %
  • 2.9 %
  • 2 %
  • 0 %
SHARE YOUR EXPERIENCE Write a Review
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Adam L
Adam LSource : g2crowd.com
(Reviewed on 13 September 2020) "Very happy with Truly!"

What do you like best?

I really love the ease of use. Truly makes it so easy to make a call from any site you are on if there is a phone number. The reporting functionality is really great as well. The functionality overall is fantastic - so simple to use but so high tech at the same time.

What do you dislike?

The only downside is I do get a lot of spam calls but the Truly team is always so quick to block the numbers when I report it. There really isn't anything else I don't like.

What problems are you solving with the product? What benefits have you realized?

Tracking phone calls, not having to use my own personal phone number for work calls. Overall, it's the best phone solution I've ever used.

...more
User in Computer Software
User in Computer SoftwareSource : g2crowd.com
(Reviewed on 11 September 2020) "awesome experience"

What do you like best?

the voice message. if ever i missed a call, it sends an email to me directly with their message.

What do you dislike?

notification when ringing, not that much load.

What problems are you solving with the product? What benefits have you realized?

misunderstanding with the client. And giving them a call clears and help the business.

...more
Noah S
Noah SSource : g2crowd.com
(Reviewed on 10 September 2020) "One of the best sales tools in my portfolio!"

What do you like best?

Love the Truly <> SFDC integration -- it is seriously one of the best integrations with SFDC that I've seen with any phone software, and it a tremendous help to my workflow. The integration allows for inbound calls to immediately reflect the name listed in SFDC, as well as providing a strong log of call recordings, overall completed calls, and performance tracking.

What do you dislike?

Continued improvements in call quality and buffering would be tremendous! The support for Truly has been awesome in continuing to resolve these issues, but would love to see additional fixes on the front end to prevent these issues from occurring.

Recommendations to others considering the product:

Consider the extreme value of CRM integration as well as a cost-benefit analysis of the easy to use interface. Definitely worth a trial and further exploration of the tool! It is, in my opinion, the best phone software available and has assisted our efforts in many ways.

What problems are you solving with the product? What benefits have you realized?

Easy integrations with CRMs, quick call reference and simple note-taking for sales-related discovery and demo calls, as well as very simple and efficient call recording with adherence to applicable recording regulations. The call recording has been tremendously valuable in growth for our team. It's assisted in learning and development, de-escalation, account prospecting, and many other uses.

...more
Consultant in Civic & Social Organization
Consultant in Civic & Social OrganizationSource : g2crowd.com
(Reviewed on 09 September 2020) "TRULY is truly amazing and they are working perfectly for both personal and business purposes."

What do you like best?

Efficiency of this tool/app and how it works for the purpose.

What do you dislike?

From the time I started using TRULY i haven't known anything that will ask me to dislike it.

What problems are you solving with the product? What benefits have you realized?

Reaching out our clients and it is always resolved as I can get hold of them with the help of TRULY. It's really beneficial.

...more
Bonnie S
Bonnie SSource : g2crowd.com
(Reviewed on 14 May 2020) "I love Truly!"

What do you like best?

-ability to take notes

-ease of syncing with salesforce

-ability to record convos

-ability to listen in to teammates convos

What do you dislike?

-sometimes syncs to the wrong salesforce info (contact versus account), wish it would sync to both the contact and the account or opportunity

Recommendations to others considering the product:

-easy to use!

-connect to salesforce

-use every day

What problems are you solving with the product? What benefits have you realized?

-sometimes asks me to connect to icloud and have to close the app and restart it to get back to my calling home screen

...more
Nick P
Nick PSource : g2crowd.com
(Reviewed on 05 May 2020) "Works well on my Macbook and offers a variety of options for calling."

What do you like best?

I like the speed of the UI, the recording calls feature and the option to call using my phone or MacBook.

What do you dislike?

The phone app could look a little better but it still works well.

Recommendations to others considering the product:

Offer more themes.

What problems are you solving with the product? What benefits have you realized?

I like that I can call using a number other than my personal line, the UI of the dialer is simple, and it is nice to be able to call from my Mac or Phone.

The call recording is also a great so I can listen to previous calls with clients

...more
David K
David KSource : g2crowd.com
(Reviewed on 22 April 2020) "Truly is truly AMAZING!"

What do you like best?

As an avid user of Salesforce, Truly's seamless integration makes it easy to log and review calls with little effort. This is a huge time saver for us! Additionally, the ability to funnel calls to my mobile device ensures I'll never miss a meeting!

What do you dislike?

Without the Salesforce integration, I had to manually toggle the record button for each call.

What problems are you solving with the product? What benefits have you realized?

Truly's seamless integration with Salesforce makes it easy to log and review calls with little effort. This is a huge time saver for us! Additionally, the ability to funnel calls to my mobile device ensures I'll never miss a meeting!

...more
Taylor S
Taylor SSource : g2crowd.com
(Reviewed on 15 April 2020) "A Truly User"

What do you like best?

Truly is great because it easily integrates with Salesforce to track my activity - both calls and texts. I also love the voicemail drop feature, as well as the mobile app that syncs flawlessly with my iPhone.

What do you dislike?

I don't have any dislikes, but would suggest there to be a messages page on the desktop app like there is on the mobile app. For example, I can swipe left and right on my mobile app to view calls or messages, but on the desktop it's all in a single list. It's easy to navigate throughout the list by typing in the phone number you're working with into the search function, but separated lists would just make it a quicker process! All in all, love the service and interface that Truly provides!

Recommendations to others considering the product:

Just do it! This is a super easy tool that will speed up your sales prospecting efforts.

What problems are you solving with the product? What benefits have you realized?

I'm able to easily work through my sales pipeline, calling or texting prospects directly from Salesforce, an open e-mail, or wherever else that phone number might pop up on my screen. The best benefit to me is that my activity is automatically recorded with Salesforce integration.

...more
Eric G
Eric GSource : g2crowd.com
(Reviewed on 08 April 2020) "Truly Support Is Great"

What do you like best?

Whenever I was having a connectivity issue with Truly the support team was there to help. It was easy to Chat them about the issues I was having and they would provide feedback on how to fix the problem. Very responsive team with great insight.

What do you dislike?

There isn't anything that I dislike about this.

Recommendations to others considering the product:

If you are integrating Salesforce and Truly the Data is great

What problems are you solving with the product? What benefits have you realized?

Truly has made it easy to reach out to my prospects without having to use my own cellular data during this work from home situation.

...more
RJ D
RJ DSource : g2crowd.com
(Reviewed on 08 April 2020) "Truly- A user friendly software with a powerful set of features"

What do you like best?

The call quality is something I never have to worry about and the quality of recordings is great for review. This tool helps my team uplevel our skills as account managers.

What do you dislike?

Sometimes there is lag when updating calls to salesforce but overall the product is great and this is just me nitpicking a bit.

Recommendations to others considering the product:

I would highly recommend this product as it is miles ahead of competitors!

What problems are you solving with the product? What benefits have you realized?

We are able to trouble shoot how we engage with customers and the best methods to improving retention on accounts through peer review on calls. This is very important since we are building out the account management team over here and it will help everyone up level faster.

...more
Read All Reviews

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