What do you like best?
Love the Truly <> SFDC integration -- it is seriously one of the best integrations with SFDC that I've seen with any phone software, and it a tremendous help to my workflow. The integration allows for inbound calls to immediately reflect the name listed in SFDC, as well as providing a strong log of call recordings, overall completed calls, and performance tracking.
What do you dislike?
Continued improvements in call quality and buffering would be tremendous! The support for Truly has been awesome in continuing to resolve these issues, but would love to see additional fixes on the front end to prevent these issues from occurring.
Recommendations to others considering the product:
Consider the extreme value of CRM integration as well as a cost-benefit analysis of the easy to use interface. Definitely worth a trial and further exploration of the tool! It is, in my opinion, the best phone software available and has assisted our efforts in many ways.
What problems are you solving with the product? What benefits have you realized?
Easy integrations with CRMs, quick call reference and simple note-taking for sales-related discovery and demo calls, as well as very simple and efficient call recording with adherence to applicable recording regulations. The call recording has been tremendously valuable in growth for our team. It's assisted in learning and development, de-escalation, account prospecting, and many other uses.