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About Dialpad Contact Center

Dialpad Contact Center is an AI-powered call center that enables real-time transcriptions, sentiment analysis, and combat cards to let your customers engage more deeply. It allows you to deploy online contact centres and agents all around the globe in just a matter of minutes. With Dialpad Contact Center, you can stay connected to your contact center no matter where you are or what device you're using. It enables customers to pick interactive voice answers by key or voice in minutes and extract customer feedback in real time. With agent help cards that appear at the right time, you can provide more customized client experiences. It helps you assign appropriate agents to customers, depending on their skill level and availability. With emotional IQ and action items, you can get the quickest, most accurate transcribing in the market. It equips managers with tools like Take-over, Barge-in, and Listen-in controls so they can inspect when necessary. Additionally, managers can get real-time feedback on how they're performing along with analytics and QA scorecards for individuals that let you keep track of agent performance.

Pricing

Platforms Supported

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Organization Types Supported

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API Support

Modes of Support

  • Not available
Dialpad Contact Center Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

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Disclaimer: The pricing details were last updated on 30/06/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Dialpad Contact Center Pricing.

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Dialpad Contact Center Reviews

User Rating

4.3/5 (Based on 207 Ratings)

Rating Distribution

  • Excellent

    53.6%
  • Very Good

    32.4%
  • Average

    9.7%
  • Poor

    1.9%
  • Terrible

    2.4%

User Sentiments

User-Friendly Interface, Call Recording & Transcription, Extensive Integrations, Responsive Customer Support

Connectivity Issues, Call Drops, AI Transcription Inaccuracies, Limited Dashboard Functionality

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Review Summary

Dialpad is praised for its user-friendly interface, ease of setup and use, and extensive features. Users appreciate its call quality, collaboration tools, integrations with other software, and mobile app. However, some reviewers have noted occasional technical issues, limited customization options, and a learning curve for new users. Overall, Dialpad is generally well-received for its user-friendly design, rich features, and effective communication capabilities.

Pros

  • Intuitive interface: Easy to learn and navigate, making it accessible to users of all technical skill levels.
  • Comprehensive features: Offers a wide range of features that cater to the needs of businesses of different sizes and industries.
  • Costeffective: Offers competitive pricing plans that make it an affordable option for businesses looking for a cloudbased phone system.

Cons

  • Occasional technical glitches: Some users have reported experiencing occasional technical issues such as call drops and audio quality problems.
  • Limited integration options: Offers limited integration options with other business applications, which may be a drawback for businesses looking for a more comprehensive solution.

Dialpad Contact Center Reviews

AI-Generated from the text of User Reviews

Dialpad Contact Center FAQs

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Dialpad Contact Center Contact

Vendor Details

Not available

Contact Details

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https://www.dialpad.com/products/inbound-call-center/

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Disclaimer

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