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Updated on: November 24, 2020

CloudTalk vs Aircall

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95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Overview

Summary

CloudTalk is a virtual phone system for remote sales and customer service teams. It helps businesses maintain a local presence with an international phone number and allows them to operate their virtual call center from anywhere. The system easily adapts to the needs and size of the business. The voice features help improve the customer support team with advanced features such as call queuing, call recording, short numbers or call masking. The tool’s intelligent call routing ensures that calls are routed to the right agents based on custom criteria. Businesses can boost the productivity of their staff, teams or departments with outbound call center features such as click to call, call notes, transfer, predictive dialer or agent status. CloudTalk can also be integrated with existing CRM tools, helpdesk, and e-commerce solutions. Organizations can improve the quality of their VoIP call center with detailed call statistics, agent reporting, emotion and sentiment analytics, and more features. Some other tools ensure better and easier management include security, unlimited concurrent calls, responsive web admin, and multi-language phone. ..read more

Aircall software is a unique Call Center Software solution used to optimize the customer experience. The software offers IVR menus, skill-based routing, live call monitoring, PowerDialer, click-to-dial, real-time coaching capabilities to book meetings and close deals. It integrates with Hubspot, Segment, Salesforce, and more. Small, Medium and Large companies make use of the software. ..read more

Features

Auto Call Recording

Call Monitoring

Concurrency Support

IVR Support

Inbound Call Center

Live Chat

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management (Calls)

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

New York City, New York / +1 888-487-1675

New York, New York / +1 888-240-6923

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
$22 /User/Month

Features

  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (70+ countries)
Essential
$30 /User/Month

Features

  • Includes features of Starter plan, plus
  • Advanced analytics with unlimited history
  • Real-time client dashboard
  • One-to-one onboarding session
  • Integrations to other systems
  • Open API
  • Unlimited concurrent calls
  • Skill-based routing
  • Smart queueing
  • SMS / Text messages
Expert
$50 /User/Month

Features

  • Includes features of Essential plan, plus
  • Salesforce integration
  • Power dialer
  • Smart Dialer
  • Wallboards
  • Dedicated account manager
  • Speech to text
  • Sentiment & CSAT score
Custom
Custom

Features

  • Includes features of Expert plan, plus
  • Custom onboarding
  • Unlimited outbound calls (Flat rates)
  • Enterprise-level security
  • Developer support
  • Custom reporting
  • SLA
View Price Page
Essentials
$30 /User/Month

$30 per user per month billed yearly

Features

  • Unlimited inbound calls (toll-free excluded)
  • 50+ Integrations and API access
  • Collaboration features
  • IVR
  • Voicemail
  • Click-to-Dial
  • Phone support
Professional
$50 /User/Month

$50 per user per month billed yearly

Features

  • Includes features of Essentials plan, plus
  • Salesforce integration
  • Advanced analytics and reporting
  • Live call monitoring
  • Call tagging & dispositioning
  • Advanced support features including queue call back
  • Advanced sales features including Power Dialer
  • Dedicated account manager
Custom
Custom

Features

  • Includes features of Professional plan, plus
  • Custom analytics
  • Unlimited outbound calls *
  • Custom onboarding
  • Access to API developer support
  • Service-level agreement (SLA)
View Price Page

SCREENSHOTS

CloudTalk Screenshots
View 3 screenshot(s)
Aircall Screenshots
View 3 screenshot(s)

INTEGRATIONS

  • Intercom
  • Freshdesk
  • LiveAgent
  • Zoho CRM
  • Magento
  • HubSpot CRM
  • BigCommerce
  • Salesforce
  • Pipedrive
  • Shopify
  • Zapier
  • Intercom
  • amoCRM
  • Copper (ProsperWorks CRM)
  • Freshworks CRM
  • Freshdesk
  • Slack
  • BigCommerce
  • Segment
  • Typeform
  • Zoho CRM
  • Magento
  • Front
  • HubSpot CRM
  • Salesforce
  • Zendesk Support
  • HappyFox
  • Pipedrive
  • Shopify
  • Zapier
  • Zendesk Sell
  • PieSync
  • Nicereply

ALTERNATIVES

Top alternatives to CloudTalk

Aircall
TalkDesk
Nextiva
Five9
CallHippo

Top alternatives to Aircall

TalkDesk
Twilio Flex
Freshcaller
Nextiva
Five9