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CloudTalk Reviews

User Rating

4.8/5 (Based on 2,886 Ratings)

Rating Distribution

  • Excellent

    91.3%
  • Very Good

    3.5%
  • Average

    1.2%
  • Poor

    3.1%
  • Terrible

    0.9%

User Sentiments

User Friendly Interface, Extensive Integrations, Clear Call Quality, Comprehensive Call Analytics

Inconsistent Mobile App Functionality, Occasional Connectivity Issues, Inaccurate Call Transcript Feature, Unclear Pricing Structure

Do You Use CloudTalk?

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Review Summary

CloudTalk is praised for its user-friendly interface, ease of setup, and extensive features. Users appreciate the call quality, reporting capabilities, and integrations with popular business tools. Additionally, CloudTalk's customer support is frequently lauded for its responsiveness and helpfulness. However, some users have reported occasional technical glitches and limitations with certain features. Overall, CloudTalk receives positive feedback for its user-friendly design, rich features, and reliable customer support.

Pros

  • Boost productivity with AIpowered call analytics and intelligent routing.
  • Seamlessly integrate with your CRM and other business tools for streamlined operations.
  • Enhance agent performance with realtime call monitoring, coaching, and quality assurance.

Cons

  • The pricing structure may be complex for some businesses, requiring careful consideration.
  • Some users have reported occasional technical glitches and delays, requiring prompt technical support.

AI-Generated from the text of User Reviews

Reviews
NL

Nick L

October 22, 2026 Source: G2.com
AI dialler, this is made easier Parallel Dialler Boosts Outreach in Less Time
What do you like best about CloudTalk?The ability to use the parallel dialler, which helps with increasing outreach while taking less time than ever beforeWhat do you dislike about CloudTalk?The new AI dialler has a bug, with parallel dials. Where there is no voicemail drop uploaded, the system automatically drops a voicemail (empty) and does not allow me to manually leave a voicemailWhat problems is CloudTalk solving and how is that benefiting you?Highly efficient outreach has been difficult before, now with the new
Read more
sb

saurav b

October 16, 2026 Source: G2.com
Easy Call Manage with smooth operation and data management
What do you like best about CloudTalk?.The call tagging and interface and easy call managementWhat do you dislike about CloudTalk?The little lag and little bit of slow processWhat problems is CloudTalk solving and how is that benefiting you?The call management with timely follow up
Read more
KP

Kiran Raosaheb P

October 14, 2026 Source: G2.com
CloudTalk Streamlines Call Management with an Intuitive UI and Reliable Quality
What do you like best about CloudTalk?CloudTalk helps you communicate in a more effective and organized way. I love the intuitive user interface, reliable call quality, call management features and ability to keep customer interactions well organized. It saves time, increases productivity and makes it easy to manage calls in a professional way.What do you dislike about CloudTalk?There are only a few minor limitations, such as occasional call quality issues depending on the internet connection and some features taking a little time to get familiar with. Overall, these are manageable and do not significantly affect the experience.What problems is CloudTalk solving and how is that benefiting you?CloudTalk helps solve the challenge of managing customer calls efficiently in one place. It makes it easier to handle a high volume of calls, keep track of customer interactions, improve team productivity, and maintain better communication. This saves time and helps provide a more consistent and professional customer experience.
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VR

Verified User in Research

September 29, 2026 Source: G2.com
Easy, Dependable High-Volume Outbound Calling with CloudTalk
What do you like best about CloudTalk?CloudTalk is easy to use and dependable for high-volume outbound calling. Features like local international numbers, call recording, and a clear call history make it straightforward for our team to reach suppliers worldwide, and they also help me track follow-ups and coach the team effectively.What do you dislike about CloudTalk?I’ve run into occasional call-quality issues on certain international calls, and I wish the reporting were more customizable. Also, some add-ons can get expensive as the team grows.What problems is CloudTalk solving and how is that benefiting you?CloudTalk lets my team handle high-volume international calling from one platform. Local numbers improve our answer rates, and call history and recordings make it easy for me to track results and coach the team. We save time and reach suppliers faster for our clients.
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VM

Verified User in Capital Markets

September 28, 2026 Source: G2.com
CloudTalk: dialer VoIP affidabile e facile da usare, rende le chiamate più efficienti
What do you like best about CloudTalk?I've been using it for years for VoIP, and CloudTalk is one of the best VoIP dialers I've ever used. It's reliable, easy to use, and makes call management much more efficientWhat do you dislike about CloudTalk?I've been using it for years for VoIP, and CloudTalk is one of the best VoIP dialers I've ever used. It's reliable, easy to use, and makes call management much more efficientWhat problems is CloudTalk solving and how is that benefiting you?CloudTalk helps me manage a high volume of calls efficiently, reducing the time spent on manually dialing numbers and making it easier to organize and manage calls with clients.
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JJ

Jonathan J

September 28, 2026 Source: G2.com
Easy to Download and Use Right Away
What do you like best about CloudTalk?It's very easy to download and use right away.What do you dislike about CloudTalk?I believe being able to find past calls should be easier and have more options.What problems is CloudTalk solving and how is that benefiting you?Cloud talk, makes working remote easier by aiding in being able to make calls directly from a computer.
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SM

Simon M

September 22, 2026 Source: G2.com
Very Easy to Use and Efficient for Calls
What do you like best about CloudTalk?.Very easy handling and efficient in callsWhat do you dislike about CloudTalk?Needs good internet connection to understand everything sometimesWhat problems is CloudTalk solving and how is that benefiting you?Getting a detailed script after every call
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GA

GUSTAVO A

September 17, 2026 Source: G2.com
Una herramienta que optimiza mi gestión diaria
What do you like best about CloudTalk?
What I like most about CloudTalk is that it greatly facilitates call management with clients and tracking each conversation. It is a practical and easy-to-use tool for daily use.
What do you dislike about CloudTalk?
Sometimes, calls appear in the history but take a while to be available for playback. It would be ideal if they could be available immediately, without that delay.
What problems is CloudTalk solving and how is that benefiting you?
CloudTalk helps me manage my clients in a more organized and efficient way. It allows me to better track calls, maintain control of my conversations, and optimize my time in commercial management.
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AO

Andres O

September 15, 2026 Source: G2.com
Fácil de instalar, usar e integrar con Odoo
What do you like best about CloudTalk?
.How easy it is to install and use, and how it integrates with Odoo
What do you dislike about CloudTalk?
Sometimes the app can crash and it does not read the numbers from the internet
What problems is CloudTalk solving and how is that benefiting you?
It helps me to contact my clients easier
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CS

Carlos S

September 14, 2026 Source: G2.com
Fast dialing and solid routing
What do you like best about CloudTalk?
I love the auto-dialer and how clean the call log looks. Salespeople can call a list of leads very quickly without having to dial manually, and having the automatic recordings right there makes it much easier to audit calls and provide feedback to the team.
What do you dislike about CloudTalk?
The desktop app sometimes has issues with the call log. There are times when the recent history simply doesn't load or gets stuck, and you have to open the web dashboard just to see previous calls or notes. It takes quite a bit of time when you're in the middle of a call session.
What problems is CloudTalk solving and how is that benefiting you?
It solved the lack of visibility we had over incoming calls and team availability. Previously, we lost leads because the routing rules were too rigid and missed calls were left in limbo without clear follow-up. With customized flows and warm transfers, the client reaches the right agent on the first attempt, significantly reducing response times.
Read more

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SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

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