Home/Call Center Software
Updated on: September 18, 2020

Call Center Software

Call center software is deployed in a company to improve customer support services. It allows you to manage multiple channels like phone, live chat, and social media to provide efficient customer support to your customers. Using this software, you can build your helpdesk where you can monitor all inbound and outbound calls in real-time. It is a web-hosted application that helps you to record all customer interactions using which you can assess your agent’s performance and productivity. This software is equipped with inbuilt functionalities to establish seamless two-way communication. In addition, it also can integrate with many leading CRM software which allows your agent to deliver a better service.

Showing 1 - 10 of 10 products

Fastest Growing Call Center Software

The Fastest growing Software award is given to the SaaS products registering the maximum growth across social media, web search and number of user reviews

TalkDesk
#1
100

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This... read more

TalkDesk also won

Zendesk Talk
#2
87

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In... read more

Zendesk Talk also won

Aircall
#3
82

Aircall software is a unique Call Center Software solution used to optimize the customer experience. The software offers IVR menus, skill-based routing, live call monitoring, PowerDialer, click-to-dial, real-time coaching capabilities to book meetings and close deals. It integrates with Hubspot,... read more

Aircall also won

CallHippo
#4
78

CallHippo is a Call Center software used to automate workflow with calls to your customers. Analyze Call recordings, and the total number of calls made to monitor your team's performance. The software offers features like Call Transfer, Call conference, Call Queuing, Call Barging, Virtual Phone... read more

CallHippo also won

Five9
#5
77

Five9 is a cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent... read more

Five9 also won

Knowlarity
#6
73

Knowlarity is a call centre software that offers artificial intelligence-enabled cloud telephony facilities. The software comes with sophisticated speech recognition feature. Knowlarity helps in generating leads, build recall value of your brand, enhance customer satisfaction and build marketing... read more

Knowlarity also won

Freshcaller
#7
72

It is a cloud-based call center solution best suitable for customer support and sales teams. It is an easy to set up software which simply require a internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and it also has call masking... read more

Freshcaller also won

CloudTalk
#8
71

CloudTalk software is a Call Center software used to enhace your phone system for sales and customer service teams. Create customized Call Queues and Send personalized SMS to your customers. Collaborate with your team with conference calls. The software offers Click to Call, Call Tagging , Call Notes, and more. It integrates with Pipedrive, Salesforce, Help Scout, Intercom, and more. Small, Medium and Large companies make use of the software.

Phonexa
#9
71

Phonexa is a call tracking solution that delivers a thorough insight into marketing campaigns, thus allowing the user to make smart optimizations and increase the ROI. The software comes with scores of features such as tracking, lead distribution, email marketing, accounting features, predictive modeling and more. The analytics present here analyzes the effects of the campaign optimizations and keeps track of customer behavior using the data and statistics. Phonexa also enables users to boost their ROI as it provides them with detailed inbound call analytics and other useful metrics. This fully integrative call platform aims to deliver top... read more

CircleLoop
#10
70

CircleLoop software is a Call Center tool used to manage call menus. Add local, national, mobile and international numbers. Route your incoming calls, redirect calls to voicemail, other users or external phone numbers after hours. Receive notifications in real-time to measure your team's performance in a few clicks. It integrates with Slack, Insightly, Accelo, and more. Small, Medium and Large companies make use of the software.