due.work

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About due.work

Deep Dive with Clara AI

due.work is a customer support and engagement platform that acts as a unified portal for teams to build their knowledge base, live chat, feedback, community forums and more. The fundamental function of the platform is that it enables businesses to listen to their customers' expectations and thought processes regarding products in a seamless manner. In this way, brands get access to a variety of useful information that they need to improve the overall user experience in the best possible way. due.work can be integrated into users’ existing work within a minute to enhance their customer experience. Moreover, they can choose a specific style and theme for the product page that better fits their requirements. Businesses can also manage all of their customer queries, messages, feedback, knowledge bases right from a single, powerful dashboard. Another interesting feature of the platform is that it allows users to convert all the support tickets into public feedback. Thus saving the users from solving the same problems again and again.

Screenshots & Videos

Pricing

Free Trial Not Available
Starts at $49.00. Offers Free-forever and Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

92%
Reviews

60%
Momentum

61%
Popularity

62%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Online

due.work Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

92%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

due.work Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Basic Free

Entrepreneurs & Small business having upto 5000 customers.

Features

Tracked Users : 50 Users
Projects : Unlimited
Page Views : 1000 Views
Attachment Size : 10 MB
Members / Admins : Unlimited
Storage : 100 MB
Boards : Unlimited
Status Updates
Admin Reports
User Reports
Themes
Articles : Unlimited
Multilingual
Multiple Help Center
Multiple Themes
Embed Anywhere
SEO Optimization
Tasks & Todos : Unlimited
Disucussions
Notes : Unlimited
Projects : Unlimited
Team Members : Unlimited
Public Sharing
Ready made templates

Start Free Trial

Premium $49.00 $49.00 per month

For 3 Years : $199 per Workspace

Business having upto 10,000 customers.

Entrepreneurs & Small business having upto 5000 customers.

Features

Tracked Users : 1000 Users
Projects : Unlimited
Page Views : 25000 Views
Attachment Size : 500 MB
Members / Admins : Unlimited
Storage : 50 GB
Boards : Unlimited
Status Updates
Admin Reports
User Reports
Themes
Articles : Unlimited
Multilingual
Multiple Help Center
Multiple Themes
Embed Anywhere
SEO Optimization
Tasks & Todos : Unlimited
Disucussions
Notes : Unlimited
Projects : Unlimited
Team Members : Unlimited
Public Sharing
Ready made templates
Activity Log
Bulk Export

Start Free Trial

Enterprise Custom

Business having more than 10,000+ customers.

Features

Tracked Users : Unlimited
Projects : Unlimited
Page Views : Unlimited
Attachment Size : Unlimited
Members / Admins : Unlimited
Storage : Unlimited
Boards : Unlimited
Status Updates
Admin Reports
User Reports
Themes
Custom Domain
Remove Branding
Articles : Unlimited
Multilingual
Multiple Help Center
Multiple Themes
Embed Anywhere
SEO Optimization
Tasks & Todos : Unlimited
Disucussions
Notes : Unlimited
Projects : Unlimited
Team Members : Unlimited
Public Sharing
Ready made templates
Activity Log
Personalized onboarding
Priority support
Bulk Export
Advance Permission

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 22/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about due.work Pricing

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due.work Reviews

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due.work FAQs

What is due.work used for?

due.work is Help Desk Software. due.work offers the following functionalities:

Incident Management
Multi-Channel Communication
Macros (Templated Responses)
Document Storage
Customizable Branding
Ticket Management
Surveys and Feedback
Known Issue Management
Knowledge Base
Automated Routing
Alerts (Escalation)
Self Service Portal
Live Chat

Learn more about due.work features.

What are the top alternatives for due.work?

Here`s a list of the best alternatives for due.work:

Does due.work provide API?

Yes, due.work provides API.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.