Bugalou

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About Bugalou

Deep Dive with Clara AI

Bugalou is a customer service platform for webshops and growing teams that brings every customer conversation into one shared inbox: WhatsApp, email, Instagram, Facebook Messenger, live chat on your website and even comments under your social posts. The built-in AI agent answers common questions day and night, including order and tracking questions with live data from Shopify, WooCommerce and bol.com. When a conversation needs a human, your team takes over with the full history and the customer's orders right next to the chat. Teams work together with assignment, internal notes and @mentions, tasks, canned responses and automatic translation. Automations handle routing, follow-ups and WhatsApp messages after an order, and broadcasts let you reach customers on WhatsApp at scale. Bugalou also includes a help center, contact forms, announcement banners with countdown timers, CSAT surveys and reporting. Data is stored in the EU and Bugalou is fully GDPR-compliant. Start on the free plan with live chat on your website, or try the paid plans free for 14 days.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $49.0.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)
Freelancers
Individuals

API Support

Available

Modes of Support

Business Hours

Bugalou Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Document Storage

Helps in storing the documents electronically and in a systematic way

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Bugalou Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Free Free

€0 per month, free forever

Live chat on your website

1 user

50 conversations per month

1 announcement banner

"Powered by Bugalou" branding

Start Free Trial

Starter $49.00 $49.00 per month

€49 per month (excl. VAT), 500 conversations per month

1,500 conversations: €89 per month

WhatsApp, Instagram, Messenger and email in one inbox

Reply to comments under your posts

1 user, +€12 per extra user

5 automations and 2 macros

Shopify, WooCommerce and bol.com

Team chat

Banners with countdown and discount code

14-day free trial, 10% off when billed yearly

Start Free Trial

Pro $109.00 $109.00 per month

€109 per month (excl. VAT), 500 conversations per month

1,500 conversations: €189 per month

Everything in Starter, plus:

AI agent that answers customers 24/7

AI reply suggestions, summaries and translation

Rule-based routing and round-robin

CSAT, SLA timers and advanced reports

Broadcasts to your contacts

Phone and SMS via Twilio

Unlimited automations and macros

Priority support

14-day free trial, 10% off when billed yearly

Start Free Trial

Enterprise Custom

Custom pricing based on team size and volume

Everything in Pro, plus:

AI routing by topic

Bugalou Copilot and custom AI training

Unlimited users and conversations

SSO and white-label

Personal onboarding and SLA guarantee

Dedicated account manager

Custom integrations

Start Free Trial

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Learn more about Bugalou Pricing

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Bugalou Reviews

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Bugalou Screenshots

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Macros automations

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Bugalou FAQs

Is there a free plan?

Yes. The Free plan includes live chat on your website for 1 user and 50 conversations per month, free forever. Starter and Pro can be tried free for 14 days without a credit card.

Which channels does Bugalou support?

WhatsApp Business, email (Gmail, Outlook and IMAP), Instagram Direct, Facebook Messenger and live chat on your website, all in one shared inbox. You can also reply to comments under your Instagram and Facebook posts. Phone and SMS via Twilio are available on Pro.

Can the AI agent answer order questions?

Yes. On the Pro plan the AI agent answers customers 24/7, including order and tracking questions using live data from Shopify, WooCommerce and bol.com. When a conversation needs a human, your team takes over with the full history and the customer's orders next to the chat.

What counts as a conversation?

A conversation is a customer thread in your inbox within the billing month. Starter and Pro include 500 conversations per month, with an option for 1,500. Comments under your social posts don't count toward the limit.

Where is my data stored? Is Bugalou GDPR-compliant?

All customer data is stored on servers in the EU (Frankfurt). Bugalou is fully GDPR-compliant and a data processing agreement is included for every customer.

Which integrations are available?

Bugalou integrates with Shopify, WooCommerce, bol.com, Lightspeed eCom, Picqer, Returnless, Sendcloud, MyParcel, HubSpot, Pipedrive, Calendly, Google Calendar, Zapier and Make. There's an official Shopify app and a WordPress/WooCommerce plugin.

Can I cancel anytime?

Yes. Paid plans are billed monthly or yearly (10% off) and can be cancelled anytime. You can export your data whenever you want.

What is Bugalou used for?

Bugalou is Help Desk Software. Bugalou offers the following functionalities:

Multi-brand Help desk
AI Assistant
Social Media Integration
Multi-Channel Communication
Macros (Templated Responses)
Customizable Branding
Ticket Management
Surveys and Feedback
Knowledge Base
Automated Routing
Self Service Portal
Multi-language Support
Live Chat

Learn more about Bugalou features.

What are the top alternatives for Bugalou?

Here`s a list of the best alternatives for Bugalou:

Does Bugalou provide API?

Yes, Bugalou provides API.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.