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About ChurnZero

ChurnZero is an intuitive customer success software that helps subscription businesses to understand their customer's product usage besides assessing their health. It provides businesses with the adequate means to personalize their customer experience by achieving timely and relevant touchpoints. It can also be used to save more time by managing in-house accounts, calendar, notes and to-dos from a single page. ChurnZero showcases a clear picture of their customers’ health and renewal likelihood with help of data-packed ChurnScore. It can be used to target customers based on firmographics, product usage, lifecycle and behavioural data. Moreover, businesses get real-time updates about everything starting from usage drops to milestones celebrations, so they can continue better relationships with their customers. The software also helps users to control the customer life cycle by providing the desired experience to build long-term loyalty. Users can help their customers with guided product tours and training to enhance their experience. It provides active integration with external platforms like Hubspot, Salesforce, ZohoCRM, Pipedrive and more.

Screenshots & Videos

ChurnZero screenshot
ChurnZero screenshot
Video Thumbnail
Video Thumbnail

Pricing

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Business Hours, Online

ChurnZero Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Disclaimer: The pricing details were last updated on 30/09/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ChurnZero Pricing.

ChurnZero Alternatives

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ChurnZero Reviews

User Rating

4.6/5 (Based on 639 Ratings)

Ratings Distribution

  • Excellent

    91.2%
  • Very Good

    8.3%
  • Average

    0.3%
  • Poor

    0%
  • Terrible

    0.2%

Do You Use ChurnZero?

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Review Summary

Many users praise the platform's user-friendly interface, data accuracy, and strong reporting capabilities, highlighting its effectiveness in identifying at-risk customers. Reviewers also commend the platform's customer support team for their responsiveness and willingness to go above and beyond. However, some users have expressed concerns regarding the platform's pricing and the need for more integrations with other business tools. Additionally, a few reviewers have reported experiencing occasional bugs and glitches, although these seem to be infrequent.

Pros

  • Customizable Alerts and Automated Workflows: Streamlines processes and ensures proactive churn prevention.
  • Predictive Analytics and AIPowered Insights: Uncovers churn risks and provides personalized recommendations for retention strategies.

Cons

  • Limited ThirdParty Integrations: Lacks seamless connectivity with certain popular tools and platforms.
  • Customer Support Could Be Improved: Some users have reported inconsistent response times and limited support options.

ChurnZero User Reviews

AI-Generated from the text of User Reviews

Videos on ChurnZero

ChurnZero Screenshots

ChurnZero FAQs

Does ChurnZero provide API?

Yes, ChurnZero provides API.

ChurnZero Contact

Vendor Details

Arlington, VA - 22202 Founded : 2015

Contact Details

Not available

https://churnzero.net/

Social Media Handles

ChurnZero Integrations

Disclaimer

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