LiveZilla is Live Chat Software. LiveZilla offers the following functionalities:
- Agent Scheduling
- Co-Browsing
- Knowledge Database
- Offline Form
- Visitor Targeting
Learn more about LiveZilla features.
LiveZilla was discontinued on 01 June 2020. Check LiveZilla alternatives.
The LiveZilla live chat software is your answer to delivering on the customer expectation of instant redressal without having to invest in a huge customer support team. This easy-to-use, flexible software can be fully integrated with your server and domain, making it easy for you to connect with your users and website visitors in real time. LiveZilla has been developed with open source products, which means it can work independently on your systems, giving you full control and complete customer data privacy. The live chat features such as pro-active chat invites, automated responses to generic queries, chat transcript emails and integrated feedback make LiveZilla a robust, well-rounded customer support every business needs.
| Support | Business Hours | Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Singen, Germany | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows | Category | Live Chat Software Help Desk Software |
Disclaimer: The pricing details were last updated on 04/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about LiveZilla pricing.
LiveZilla is Live Chat Software. LiveZilla offers the following functionalities:
Learn more about LiveZilla features.
Yes, LiveZilla provides API.
What do you like best?
The user interface looks brilliant and we managed to work easily without any difficulty. The company has integrated advanced features not found in other competing products.
What do you dislike?The installation process was bit slow. Moreover, I could not complete the registration process. The company has stopped accepting registrations. I forgot my previous registration credentials. I would appreciate Microsoft SQL Server support in addition to MySQL. The future updates won't be available because the company has stopped development. The company should continue to develop the software by adding new features based on user feedback.
Recommendations to others considering the product:LiveZilla is a good live chat support system but the company stopped the development. The company should be back so that enterprise business communities can still provide technical support in a closed environment.
What problems are you solving with the product? What benefits have you realized?I can now chat with my customers directly and solve their business problems instantly. I can easily navigate to the previous chat sessions easily.
What do you like best?
The way that normal UI was changed to mix with both new one and old ones gave a perfect look
What do you dislike?The time for connection request taken sometimes can be huge
What problems are you solving with the product? What benefits have you realized?Connection Issues exist a lot
What do you like best?
What I enjoyed the best is the ability to see customers concerns and comments through the site and live chat ability.
What do you dislike?What I disliked was very minimal but the ease of the website was a little difficult to get around and get more information.
What problems are you solving with the product? What benefits have you realized?Problems that I am solving is any critics involving my business that I may overlook and others can advise.
What do you like best?
its an amazing script for those who are using for chat purpose, mainly it's not much cost also there is a free version
What do you dislike?connecting speed get little more fast, also design for icons and other still the same as 6 years before when I first use
What problems are you solving with the product? What benefits have you realized?at this time there is no issue at all
What do you like best?
In my opinion, LiveZilla offers a lot for our business. We've been using LiveZilla for a while now, and the the level of customer support they let us provide to our clients is a huge step forward. The livechat tool works very well and has sped up our process significantly.
What do you dislike?LiveZilla really doesn't have negatives in my opinion. Sometimes the live chat can bug out and all you really have to do is refresh.
Recommendations to others considering the product:Try this livechat service out for your business, for the price It's unbeatable.
What problems are you solving with the product? What benefits have you realized?Solves the lengthy process of emailing clients directly.
What do you like best?
Our business uses LiveZilla for the livechat services they provide. We're able to efficiently communicate with our clients. This process is much quicker than traditional emailing.
What do you dislike?Notification popups can be a bit slow at times, other than that, nothing.
Recommendations to others considering the product:Great service to use for live chatting with clients. 100% recommended.
What problems are you solving with the product? What benefits have you realized?Solves the problem of having to manually email clients about their questions, this saves a lot of time.
What do you like best?
This program is perfect to communicate with customers, this program has a perfect interface, this program is comfortable for many users, really this program is complete and easy to use, this tool is perfect to give online support to our customers on any website.
What do you dislike?I love this program, this program is really complete, and I have no complaints about this tool, it is really complete and works very well, I have no complaints about this application currently.
Recommendations to others considering the product:This application I recommend for people who need online support for your site, this tool is perfect for that and easy to use and integrate, this tool has an online support that will help in any doubt that may arise.
What problems are you solving with the product? What benefits have you realized?This program has allowed the company to give advanced support to customers and users who navigate the page of the company, this program works perfect to give different types of support, allows you to manage tickets in an organized and fast, this program has allowed to respond to our customers faster, improving the quality of services we offer.
What do you like best?
I like the simplicity with which we manage to give effective solutions to our clients, and the ease with which it can be adapted to the interface of the software, other things that I have liked that I can obtain a report of where my visitors come from, take action and eventually, improve the quality of our traffic.
What do you dislike?Users who have a slower Internet connection may have problems to contact us, I hope they can improve that aspect later.
Recommendations to others considering the product:If you are considering using livezilla, I tell you that it is a tool with a lot of potential, it can give a positive turn to your company and make them grow while promoting a better customer service.
What problems are you solving with the product? What benefits have you realized?Relationships and contact with our customers have been improved by the use of live chat, now we can have a timely organization of cases and conversations with clients to ensure we provide the highest quality services possible.
What do you like best?
It is fantastic how easy our customers can communicate with us, I also like that we can solve their doubts in real time, personalization is an aspect that I have also liked livezilla.
What do you dislike?I have not presented problems with livezilla or any of its functions, everything has worked as expected.
Recommendations to others considering the product:Livezilla is a tool that does not disappoint, it has many very good and easy-to-use features that can provide a more pleasant experience for your users.
What problems are you solving with the product? What benefits have you realized?Implementing the automation of frequent questions saves us a lot of time and helps visitors feel more comfortable with the services we offer and know a little more about us.
What do you like best?
I like the way we can now connect with our customers, through live chat we can establish a more appropriate contact, its interface is also easy to understand and manage, what I liked most about livezilla are the chat functions in alive.
What do you dislike?I have no problems with livezilla, we have successfully managed most of its functions and we have no problem with it.
Recommendations to others considering the product:Anyone can understand how to install and use livezilla, it shows that they have worked hard to make it adaptable for any online business, if you want to connect less and improve communication in your business, you should try livezilla.
What problems are you solving with the product? What benefits have you realized?With livezilla we are able to connect in a more accurate and professional way with our clients, we can advise them and provide truthful solutions in a much faster way.
The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com
