LiveZilla

About LiveZilla

The LiveZilla live chat software is your answer to delivering on the customer expectation of instant redressal without having to invest in a huge customer support team. This easy-to-use, flexible software can be fully integrated with your server and domain, making it easy for you to connect with your users and website visitors in real time. LiveZilla has been developed with open source products, which means it can work independently on your systems, giving you full control and complete customer data privacy. The live chat features such as pro-active chat invites, automated responses to generic queries, chat transcript emails and integrated feedback make LiveZilla a robust, well-rounded customer support every business needs.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $218.23. Offers Free-forever plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours

LiveZilla Awards

# 7 Highly Rated Live Chat Software
Q3 2019

# 5 Most Popular Live Chat Software
Q3 2019

LiveZilla Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Help Desk Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Multi-language Support

Available in multiple languages to support global customers

LiveZilla Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( One-time license )

Pricing Plans

LiveZilla ONE Free

Features

1 Operator or Bot : Free
Non-expiring perpetual License
LiveZilla Apps
LiveZilla Knowledge Base
LiveZilla Statistics and Reports
LiveZilla GeoTracking
Unlimited Maximum number of Websites and Domains
Unlimited Maximum number of concurrent Chats and Tickets
Unlimited Maximum number of Contacts and Customers

LiveZilla PRO $218.23 $218.23 One-Time Payment

New License / Initial Purchase

2 Operators or Bots : $219.33
3 Operators or Bots : $263.2
5 Operators or Bots : $411.25
10 Operators or Bots : $767.66
Unlimited Operators and Bots : $1206.32

Features

Includes features of LiveZilla ONE plan

The software offers Competitive Upgrade and Version Upgrade pricing options. For further details, contact the vendor.

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 04/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about LiveZilla Pricing