AN

Anand N

July 27, 2020 Source: G2.com

"Excellent customer support system with great features"

What do you like best?

The user interface looks brilliant and we managed to work easily without any difficulty. The company has integrated advanced features not found in other competing products.

What do you dislike?

The installation process was bit slow. Moreover, I could not complete the registration process. The company has stopped accepting registrations. I forgot my previous registration credentials. I would appreciate Microsoft SQL Server support in addition to MySQL. The future updates won't be available because the company has stopped development. The company should continue to develop the software by adding new features based on user feedback.

Recommendations to others considering the product:

LiveZilla is a good live chat support system but the company stopped the development. The company should be back so that enterprise business communities can still provide technical support in a closed environment.

What problems are you solving with the product? What benefits have you realized?

I can now chat with my customers directly and solve their business problems instantly. I can easily navigate to the previous chat sessions easily.

FP

Febin Koshy P

November 25, 2019 Source: G2.com

"It was a new kind of UI experience "

What do you like best?

The way that normal UI was changed to mix with both new one and old ones gave a perfect look

What do you dislike?

The time for connection request taken sometimes can be huge

What problems are you solving with the product? What benefits have you realized?

Connection Issues exist a lot

AR

Administrator in Retail

October 22, 2019 Source: G2.com

"LiveZilla Review "

What do you like best?

What I enjoyed the best is the ability to see customers concerns and comments through the site and live chat ability.

What do you dislike?

What I disliked was very minimal but the ease of the website was a little difficult to get around and get more information.

What problems are you solving with the product? What benefits have you realized?

Problems that I am solving is any critics involving my business that I may overlook and others can advise.

AI

Administrator in Internet

October 19, 2019 Source: G2.com

"Excellent Chat Script for All"

What do you like best?

its an amazing script for those who are using for chat purpose, mainly it's not much cost also there is a free version

What do you dislike?

connecting speed get little more fast, also design for icons and other still the same as 6 years before when I first use

What problems are you solving with the product? What benefits have you realized?

at this time there is no issue at all

CD

Christian D

October 4, 2019 Source: G2.com

"#1 Livechat service for businesses"

What do you like best?

In my opinion, LiveZilla offers a lot for our business. We've been using LiveZilla for a while now, and the the level of customer support they let us provide to our clients is a huge step forward. The livechat tool works very well and has sped up our process significantly.

What do you dislike?

LiveZilla really doesn't have negatives in my opinion. Sometimes the live chat can bug out and all you really have to do is refresh.

Recommendations to others considering the product:

Try this livechat service out for your business, for the price It's unbeatable.

What problems are you solving with the product? What benefits have you realized?

Solves the lengthy process of emailing clients directly.

SH

Samantha H

October 3, 2019 Source: G2.com

"Best Livechat Service Out There."

What do you like best?

Our business uses LiveZilla for the livechat services they provide. We're able to efficiently communicate with our clients. This process is much quicker than traditional emailing.

What do you dislike?

Notification popups can be a bit slow at times, other than that, nothing.

Recommendations to others considering the product:

Great service to use for live chatting with clients. 100% recommended.

What problems are you solving with the product? What benefits have you realized?

Solves the problem of having to manually email clients about their questions, this saves a lot of time.

SL

Shirley L

August 16, 2019 Source: G2.com

"A very easy to use chat application."

What do you like best?

This program is perfect to communicate with customers, this program has a perfect interface, this program is comfortable for many users, really this program is complete and easy to use, this tool is perfect to give online support to our customers on any website.

What do you dislike?

I love this program, this program is really complete, and I have no complaints about this tool, it is really complete and works very well, I have no complaints about this application currently.

Recommendations to others considering the product:

This application I recommend for people who need online support for your site, this tool is perfect for that and easy to use and integrate, this tool has an online support that will help in any doubt that may arise.

What problems are you solving with the product? What benefits have you realized?

This program has allowed the company to give advanced support to customers and users who navigate the page of the company, this program works perfect to give different types of support, allows you to manage tickets in an organized and fast, this program has allowed to respond to our customers faster, improving the quality of services we offer.

BS

Brian S

June 27, 2019 Source: G2.com

"Simple, effective and with the ability to improve our customer service"

What do you like best?

I like the simplicity with which we manage to give effective solutions to our clients, and the ease with which it can be adapted to the interface of the software, other things that I have liked that I can obtain a report of where my visitors come from, take action and eventually, improve the quality of our traffic.

What do you dislike?

Users who have a slower Internet connection may have problems to contact us, I hope they can improve that aspect later.

Recommendations to others considering the product:

If you are considering using livezilla, I tell you that it is a tool with a lot of potential, it can give a positive turn to your company and make them grow while promoting a better customer service.

What problems are you solving with the product? What benefits have you realized?

Relationships and contact with our customers have been improved by the use of live chat, now we can have a timely organization of cases and conversations with clients to ensure we provide the highest quality services possible.

MJ

Mark J

June 26, 2019 Source: G2.com

"LiveZilla the best experience for online chat"

What do you like best?

LiveZilla is a very complete and excellent LiveChat that fulfills its service well, counting on a simple and pleasant design but independently of that it turns out to be very complete when it comes to using your messaging system and managing it, you do not need big instructions to be able to use it anymore that its design makes it easy to use, we are also very comfortable with the ticket system with which LiveZilla account that helps us order and prioritize the questions or problems that users have, we are also pleased with your customer service and technical support that are always attentive to any doubt.

What do you dislike?

In the period of time we have been using LiveZilla it has not presented any failure or problem that provokes our displeasure and we are grateful for it.

Recommendations to others considering the product:

We are very pleased and we assure that LiveZilla is a LiveChat that really fulfills what was promised and even more, so we strongly recommend that you use LiveZilla and do not hesitate to hire it for your page.

What problems are you solving with the product? What benefits have you realized?

Thanks to LiveZilla, we have been able to improve our customer service a lot because of the precision of your chat, since our clients feel very comfortable when communicating each and every one of their doubts and problems through their reliable messaging system, on the other hand Thanks to its organized system, we can act and manage better in the face of the needs of users, as well as its ticket system that has helped us a lot since we used LiveZilla.

DR

Diego R

June 25, 2019 Source: G2.com

"A very convenient tool"

What do you like best?

I like the positive change that livezilla has given our business, live chat has been a very good feature to serve our customers, both they and we are satisfied with the multiple features that livezilla has.

What do you dislike?

There are times when the chat has a delay, we still do not know why this is, but soon we will be in contact with the support for a solution.

Recommendations to others considering the product:

Livezilla has improved and has created a positive environment in our company, we can have more effective communications with users who visit our website and we have improved many aspects related to the quality of service, I think it could also work for you.

What problems are you solving with the product? What benefits have you realized?

Livezilla is very useful, with live chat you can offer a better service support to our customers, and with the traffic monitoring tool, we can analyze our traffic and improve our way of addressing customers.

LiveZilla Reviews

User Rating

Rating Distribution

Do You Use LiveZilla?

Anand N

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Febin Koshy P

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Administrator in Retail

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Administrator in Internet

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Christian D

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Samantha H

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Shirley L

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Brian S

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Mark J

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Diego R

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

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