Home/Reputation Management Software/ReviewTrackers
Updated on: September 22, 2021

What is ReviewTrackers ?

ReviewTrackers - Reputation Management Software
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90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

ReviewTrackers

Customer Feedback Software to Measure and Transform the Experience
(304 Ratings) Write Review

ReviewTrackers is a reputation and customer feedback software for consumer-oriented businesses. It is used to measure and transform the customer experience to delight customers and drive maximum revenue. Track and monitor reviews on Google, social media sites like Facebook, and review sites like TripAdvisor or Yelp. The aggregation of reviews into one dashboard helps businesses in taking proper measures to respond or act on customer feedback. All review data can be centralized in a single app. Businesses can respond to customers faster and even request reviews through hassle-free email and SMS campaigns. Machine learning technology is harnessed to find insights from the reviews. ReviewTrackers provides automation and API access and delivers instant review alerts. They have a responsive customer support team available 24x7. All of this helps businesses leverage the power of customer reviews to improve their local SEO rankings as well. The software can be used on iOS and Android devices as well.

ReviewTrackers Awards

ReviewTrackers Features Show All Features

ReviewTrackers Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Illinois, United States / (866) 854-7670
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Reputation Management Software

ReviewTrackers Pricing

Pricing ModelFree Trial , Quotation Based
Custom
Custom

Please contact the vendor for detailed pricing information.

Disclaimer: The pricing details were last updated on 18/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ReviewTrackers pricing.

ReviewTrackers FAQs

ReviewTrackers is Reputation Management Software. ReviewTrackers offers the following functionalities:

  • Social Media Monitoring
  • Sentiment Analysis
  • Campaign Management
  • Customer Review Platform
  • Response Management
  • Review Monitoring
  • Social Media Metrics

Learn more about ReviewTrackers features.

Yes, ReviewTrackers provides API.

Ask the Community View Community

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ReviewTrackers Reviews

OVERALL RATING
4.4
Based on 304 Rating(s)
Rating Distribution
  • 74.8 %
  • 17 %
  • 0.7 %
  • 0 %
  • 1.4 %
SHARE YOUR EXPERIENCE Write a Review
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Cletus
CletusSource : financesonline.com
(Reviewed on 22 November 2020) Cool tool!

PROS & CONS

What are the best aspects of this product?

I love this tool so much because it allows me to manage all our accounts on a single platform.

What aspects are problematic or could work better?

I think they can make it easier for users to edit reviews.

What specific problems in your company were solved by this product?

It made our issue resolution better.

Are you a current user of this product?

Yes

...more
Tyreek
TyreekSource : financesonline.com
(Reviewed on 18 November 2020) Love this tool

PROS & CONS

What are the best aspects of this product?

I can now manage and respond to reviews using single software. It's easy to use and it makes reporting more convenient.

What aspects are problematic or could work better?

It doesn't integrate yet with Yelp!

What specific problems in your company were solved by this product?

Automating reviews is Review Trackers' biggest contribution to our company.

Are you a current user of this product?

No

...more
Vergie
VergieSource : financesonline.com
(Reviewed on 31 October 2020) Best one in the market!

PROS & CONS

What are the best aspects of this product?

It's an intuitive and user-friendly software.

What aspects are problematic or could work better?

We love everything about it!

What specific problems in your company were solved by this product?

It significantly improved our response rate!

Are you a current user of this product?

Yes

...more
Creola
CreolaSource : financesonline.com
(Reviewed on 15 September 2020) I love Review Trackers!

PROS & CONS

What are the best aspects of this product?

The top 3 functions of Review Trackers that we really find helpful for our company are: (1) the local listing features; (2) review tracking to analyze feedbacks; and (3) their awesome customer support services!

What aspects are problematic or could work better?

There are some functions in the dashboard that I wasn't able to use but it was easily resolved by their team!

What specific problems in your company were solved by this product?

We find the local listing especially helpful in keeping our efficiency since we handle around 50 stores. It also improved our online visibility.

Are you a current user of this product?

Yes

...more
Erica S
Erica SSource : g2crowd.com
(Reviewed on 31 August 2020) "Quick and easy to navigate"

What do you like best?

I've been using their local listings feature and it's been very easy to navigate and make updates on. It definitely saves me a lot of time. Their client support team is also quick to respond and always helpful when I need any assistance, which I highly appreciate. My team has also been using RT to analyze reviews and it's been great to have reviews easily accessible in one platform.

What do you dislike?

There are some actions that I am unable to do through the dashboard for now, but the RT team are able to take care of it pretty quickly. It hasn't been a big issue for me.

What problems are you solving with the product? What benefits have you realized?

For local listings, it saves me from having to go through every listing one by one and update info. We have over 50 stores that we handle this for so the local listings feature helps immensely. It also lists store info on so many online listings, which they weren't on before, and that helps increase our visibility online.

...more
Blake G
Blake GSource : g2crowd.com
(Reviewed on 10 August 2020) "ReviewTrackers Has Made A HUGE Difference"

What do you like best?

Really great support from our rep, Aisha, and the whole ReviewTrackers team.

I work for a national carpet cleaning brand. Being in the home services space, online reviews make a big difference. Our franchise network was way behind our competition in both number of online reviews and review quality.

Deciding to work with ReviewTrackers has made a huge difference. ReviewTrackers worked with our IT team to create a review solicitation sequence that integrated with our scheduling software. That way when our franchisees finished a job, texts and emails would go out automatically asking customers for a review.

Because of ReviewTrackers, our franchises get way more reviews without even trying. ReviewTrackers also helped us increase our average rating, increase our response rate by 38%, and decrease our average response time by 79% network-wide. This helped our franchisees book more jobs and even helped many of them rank better on Google.

ReviewTrackers has really helped us step up our online reputation management. They've always been super responsive and have provided great support. Honestly, a pleasure to work with. I would highly recommend using them.

What do you dislike?

We sometimes need to submit our own review sources. The system usually will find many of them for us, but it's not perfect.

What problems are you solving with the product? What benefits have you realized?

Because of ReviewTrackers, our franchises get way more reviews without even trying. ReviewTrackers also helped us increase our average rating, increase our response rate by 38%, and decrease our average response time by 79% network-wide. This helped our franchisees book more jobs and even helped many of them rank better on Google.

...more
Mark Vald
Mark ValdSource : saasworthy.com
(Reviewed on 22 May 2020) A reliable multi-income system to work online with no restriction!

This is really a reliable and legit website you can use with total confidence; people from around the world are working and earning online from this site without any restriction; no matter where you are, you can benefit from this multi-income system from the comfort f your home! (ID: 536268)

...more
User in Health, Wellness and Fitness
User in Health, Wellness and FitnessSource : g2crowd.com
(Reviewed on 24 April 2020) "I would be lost without ReviewTrackers"

What do you like best?

I like having all my locations on one dashboard. Being able to respond to all my reviews is great. Review Trackers is very easy to use. I send daily reports to senior leadership to show how each of our communities is doing.

What do you dislike?

I wish yelp would integrate with the system. It'd difficult jumping to different platforms.

Recommendations to others considering the product:

Try it out, the service I receive from is always top of the line.

What problems are you solving with the product? What benefits have you realized?

The ability to automate reviews is invaluable. We use the web widget to show reviews on our websites.

...more
Mycah H
Mycah HSource : g2crowd.com
(Reviewed on 27 February 2020) "The BEST support team!"

What do you like best?

ReviewTrackers is seriously the best local listing platform a company could ask for. Their client support team is responsive, proactive, and dedicated to meeting your needs. On several occasions, we had an urgent request that required fast action, and ReviewTrackers never failed to follow through. Overall, the platform is very user-friendly, provides excellent reporting features, and makes responding to reviews manageable. One of my favorite features within this platform is the unlimited users and the ability to manage role preferences. Our franchise partners much appreciated being a part of the review process and receiving updates on their location's presence in the digital space. There are no words to describe how much our team enjoyed working with ReviewTrackers. Everything about the experience was positive. The only reason we switched platforms was to meet the needs (i.e., that of which are unrelated to ReviewTrackers) of our growing franchise; otherwise, we would have never left this platform.

What do you dislike?

The ONLY thing is I wish they could have released their new local listing platform before we had to change companies. I was so excited to see the potential!

What problems are you solving with the product? What benefits have you realized?

We realized our need to be proactive with our reviews, in terms of responses AND requesting. Our digital team also realized the value of bringing awareness to our franchise partners about their digital presence and educating each member on how to make this data useful. ReviewTrackers opened our eyes to the potential of online reputation management and motivated us to take each of our locations to the next level.

...more
Administrator in Furniture
Administrator in FurnitureSource : g2crowd.com
(Reviewed on 06 September 2019) "QUICK AND EASY!"

What do you like best?

This is an amazing tool! You can manage all of your social media platforms on one site. It keeps everything clean.

What do you dislike?

It is hard to edit your review, you have to physically go on the social page to edit.

Recommendations to others considering the product:

The best decision our team has made getting Review Tracker. Quick, easy, fast and clean.

What problems are you solving with the product? What benefits have you realized?

My team resolves escalated issues utilizing the review tracker. It is quick and easy for them to use and understand.

Response from Alyssa Shaoul of ReviewTrackers edit

Hi there, thanks for sharing your experience of ReviewTrackers with the G2 community! We love how you describe our software platform as "keeping everything clean." Massive amounts of customer feedback and data can certainly be difficult (and sometimes messy) to manage, but we're glad ReviewTrackers is helping your team in that regard. Again, thanks for taking the time to write your review!

...more
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Videos on ReviewTrackers

Find Your Customers' Voice with ReviewTrackers
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How to Respond to Positive Reviews
ReviewTrackers Mobile App

ReviewTrackers Screenshots

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com