Home/Reputation Management Software/ReviewTrackers
Updated on: May 26, 2020
What is ReviewTrackers ?
ReviewTrackers - Reputation Management Software : SaaSworthy.com
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95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

ReviewTrackers

Use customer feedback to act today and predict tomorrow
(98 Ratings) Write Review

ReviewTrackers is the customer feedback software that helps businesses transform the customer experience. The platform collects review data from 100+ review sites to surface customer insights that enable brands to listen, comprehend and make data-driven decisions about what their customers truly need or want.

ReviewTrackers Awards

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Fastest Growing
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ReviewTrackers Features Show All Features

ReviewTrackers Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Illinois, United States / (866) 854-7670
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Reputation Management Software

ReviewTrackers Pricing

Pricing ModelFree Trial , Quotation Based
Custom
Custom

Please contact the vendor for detailed pricing information.

Disclaimer: The pricing details were last updated on 18/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

ReviewTrackers FAQs

ReviewTrackers is Reputation Management Software. ReviewTrackers offers the following functionalities:

  • Social Media Monitoring
  • Sentiment Analysis
  • Campaign Management
  • Customer Review Platform
  • Response Management
  • Review Monitoring
  • Social Media Metrics

Learn more about ReviewTrackers features.

ReviewTrackers provides a custom pricing for their software.

Learn more about ReviewTrackers pricing.

No, ReviewTrackers does not offer a free plan.

Learn more about ReviewTrackers pricing.

Yes, ReviewTrackers provides API.

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ReviewTrackers Reviews

OVERALL RATING
4.4
Based on 98 Rating(s)
Rating Distribution
  • 85
  • 5
  • 1
  • 5
  • 2
SHARE YOUR EXPERIENCE Write a Review
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Mark ValdSource : saasworthy.com
(Reviewed on 22 May 2020)
A reliable multi-income system to work online with no restriction!

This is really a reliable and legit website you can use with total confidence; people from around the world are working and earning online from this site without any restriction; no matter where you are, you can benefit from this multi-income system from the comfort f your home! (ID: 536268)

...more
User in Consumer ServicesSource : g2crowd.com
(Reviewed on 18 December 2019)
"ReviewTrackers doesn't lead to clients leaving reviews"

What do you like best?

Not much.. the program doesn't really do what they claim it does.. increase your business client reviews on Google, etc.

What do you dislike?

I've used ReviewTrackers for over 6 months now and have had little luck getting my clients to leave reviews for my business on Google, etc., which is specifically what ReviewTrackers is supposed to do. I can't customize the email subject or the actual content of the ReviewTracker email to help increase the chance that my clients actually open the 'please leave a review' email. Since my clients don't open the email, they don't receive the link to leave me a review on Google, etc. I see very little value in using the ReviewTrackers service.

Recommendations to others considering the product:

Do your research and look for a program that lets you customize the email subject and email content that does to the client asking them to leave a review. ReviewTracker's email to the client simply says "follow up" which is definitely not attention getting and will not cause a client to even open the email, let alone leave a review for you.

What problems are you solving with the product? What benefits have you realized?

I have solved no problems using ReviewTrackers. Apparently, ReviewTrackers doesn't let the user customize the email content or subject to get the client to actually open the email and leave an online review for your business.

Response from Alyssa Shaoul of ReviewTrackers
edit

Hi there, thanks for sharing your candid feedback with us.

We’re sorry to hear you haven’t been getting as much value as you should from ReviewTrackers. And we apologize for any confusion you may have experienced in using the Ask Tool: when you request reviews or feedback from your customers, the subject line is indeed customizable, as are many other fields in the email. The Ask Tool is loaded with default templates, which you can always personalize to drive campaign performance and increase your volume of reviews. This ability is communicated in our training materials, which we're happy to again walk through with you in even greater detail.

We have many success stories of business customers who have leveraged the Ask Tool to generate more reviews, and we’d love to help you do the same.

Please reach out at any time to our Customer Success team (support@reviewtrackers.com), who will help you harness the full potential of ReviewTrackers and the Ask Tool. Again, thanks for taking the time to write about your experience, and we look forward to talking with you.

...more
Nicholas HSource : g2crowd.com
(Reviewed on 06 December 2019)
"ReviewTrackers"

What do you like best?

Daily insights and updates on the performance of the reviews. We have restaurants in 3 other locations around the world and ReviewTrackers is good at managing the overall scope of this.

What do you dislike?

Slight delay when extracting reviews but this could be due to how big the file can be sometimes.

Recommendations to others considering the product:

For a central tool to manage multiple location reviews. this is great tool to use.

What problems are you solving with the product? What benefits have you realized?

Great way for us to track reviews around the world from a central location.

Response from Alyssa Shaoul of ReviewTrackers
edit

Hi Nicholas, thank you for sharing your review with the G2 community. We're happy to hear that ReviewTrackers is helping you track reviews and gain insights into the performance of your business locations. Having a central tool to manage what your customers around the world are saying online is definitely what ReviewTrackers is made for. If you have any additional feedback or suggestions, please don't hesitate to reach out to our Customer Success team. Again, thanks for taking the time to review ReviewTrackers!

...more
Administrator in FurnitureSource : g2crowd.com
(Reviewed on 06 September 2019)
"QUICK AND EASY!"

What do you like best?

This is an amazing tool! You can manage all of your social media platforms on one site. It keeps everything clean.

What do you dislike?

It is hard to edit your review, you have to physically go on the social page to edit.

Recommendations to others considering the product:

The best decision our team has made getting Review Tracker. Quick, easy, fast and clean.

What problems are you solving with the product? What benefits have you realized?

My team resolves escalated issues utilizing the review tracker. It is quick and easy for them to use and understand.

Response from Alyssa Shaoul of ReviewTrackers
edit

Hi there, thanks for sharing your experience of ReviewTrackers with the G2 community! We love how you describe our software platform as "keeping everything clean." Massive amounts of customer feedback and data can certainly be difficult (and sometimes messy) to manage, but we're glad ReviewTrackers is helping your team in that regard. Again, thanks for taking the time to write your review!

...more
Source : g2crowd.com
(Reviewed on 26 July 2019)
"An essential & easy to use online reputation management tool for large or small businesses"

What do you like best?

From small single location businesses to multi-location franchises, setting up and synching review profiles for biz clients was a breeze. Furthermore, the review manager menu design is ultra-intuitive and the actual review manager software is fantastic.

What do you dislike?

Real-time review updates could be better synched.

Recommendations to others considering the product:

Their customer service is on an entirely different level vs sites like yext (seriously no bueno or birdeye.com (better than yext but still sucks which I appreciate.

What problems are you solving with the product? What benefits have you realized?

The entire suite of business management reputation services just provides a great value-add to my digital web services and most importantly, stopped all those pesky calls and emails from clients because it was so easy to use and teach.

...more
Andre KSource : g2crowd.com
(Reviewed on 26 July 2019)
"An essential & easy to use online reputation management tool for large or small businesses"

What do you like best?

From small single location businesses to multi-location franchises, setting up and synching review profiles for biz clients was a breeze. Furthermore, the review manager menu design is ultra-intuitive and the actual review manager software is fantastic.

What do you dislike?

Real-time review updates could be better synched.

Recommendations to others considering the product:

Their customer service is on an entirely different level vs sites like yext (seriously no bueno) or birdeye.com (better than yext but still sucks) which I appreciate.

What problems are you solving with the product? What benefits have you realized?

The entire suite of business management reputation services just provides a great value-add to my digital web services and most importantly, stopped all those pesky calls and emails from clients because it was so easy to use and teach.

Response from Alyssa Shaoul of ReviewTrackers
edit

Hi Andre, thank you so much for writing a review of ReviewTrackers here on G2. We're so glad to hear you had zero issues getting your agency's clients set up with our software platform. More importantly, we're happy that you find ReviewTrackers intuitive, easy to use, and easy to teach.

Thank you also for your kind words about our customer service. We're deeply committed to the success and growth of our customers, and reviews like yours validate what we do and motivate us to continue to deliver a stellar support experience. Again, thank you so much!

...more
Source : g2crowd.com
(Reviewed on 15 June 2019)
"The best tool to improve your reputation as a company."

What do you like best?

I like this platform because it accesses, inspects and examines many review sites, providing me with the most specific and accurate information about the opinions of the clients, it also provides me with real time monitoring, answers to opinions that damage our image, as well as follow-ups that help the company to take care of its reputation, which is very good because not only we manage to do a more efficient job, but we earn money with it.

I am very pleased that the use of this program is not complex and that it has several versions which makes it an application adaptable to your pocket or general budget.

What do you dislike?

Actually, there is nothing I do not like about this program, but any update or improvement would not hurt, because I think there are always things that you can add to a program.

Recommendations to others considering the product:

Review trackers are very easy to use and has a very nice interface, has undoubtedly been a key tool in the productivity and growth of our company, so I recommend this application to all companies that wish to have a good reputation, reduce monitoring times and follow-ups, as well as increase their sales, solving the needs of their customers and providing a better service.

What problems are you solving with the product? What benefits have you realized?

This program is excellent, since it helps us to compile a series of suggestions and opinions from clients, which have allowed us to detect our deficiencies as a company and those things that we must improve, this is very good, because activities that we thought were well directed they were, and without this tool we would have simply broken as a company, because by not clearly seeing where we are going, or controlling this, we would lose a lot of money and it would be impossible to recover.

...more
Source : g2crowd.com
(Reviewed on 27 May 2019)
"Managing and tracking customer contacts with ease"

What do you like best?

The two things I acknowledge most about survey tracker are one, a solitary spot that gathers the audits I have to react to and share with my group and two, simple to create measurements that I can impart to my group so we can talk about territories of chance and triumphs.

What do you dislike?

While Google audits will in general populate quick, surveys from different locales, particularly Yelp take longer. At the point when a survey is one that I feel needs quick consideration, I will in general location it through my email alert as I have missed reacting in an auspicious way looking out for audit tracker to refresh with the data.

Recommendations to others considering the product:

I do appreciate audit trackers more than I get baffled with it and I would prescribe it. Furthermore, the care staff is too useful, reacts rapidly, and is available to thoughts and recommendations!

What problems are you solving with the product? What benefits have you realized?

Having inquired about a couple of different stages, I have arrived at the resolution that it would take me a ton to switch. This site gives me a larger number of apparatuses than its opposition and at a lower cost. It is without inquiry an extraordinary incentive for what you get.

...more
reviewer7736Source : apps.apple.com
(Reviewed on 30 April 2019)
Great on the go

My team and I mainly use the desktop app, but this mobile app is great for when I'm away from the office!

...more
Andy JoSource : play.google.com
(Reviewed on 17 April 2019)

Just does not work consistently. contents are blocked sometimes, pressing back just brings us to random places. definitwly needs fixing or else a very good app.

...more
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Videos on ReviewTrackers

Find Your Customers' Voice with ReviewTrackers
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