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About Infobip

Infobip is a cloud-based platform that helps businesses communicate with their customers across various channels. It’s a platform built for speed, scale, and deliverability helping businesses create the perfect customer experience. It works to drive a better outcome for both – customers and businesses. Through the excellent communication channels, businesses can reach more customers with faster and reliable messaging including crystal-clear voice communications. Users can manage and create emails with a single integrated platform and deliver a better customer experience with WhatsApp Business API. Businesses can connect with customers globally using their favorite chat apps and stay engaged with Facebook Messenger. It works to reduce messaging costs and improve delivery rates in real-time. With personalized messages, users can create automated journeys with the platform. It allows users to always be available to support customers with smart chatbots. The live chat tool instantly helps to connect with customers over an app or website. The platform works to create rich customer profiles for targeted communication and craft customer journeys with automated workflows.

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Screenshots & Videos

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Pricing

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online
Infobip Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Disclaimer: The pricing details were last updated on 25/05/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Infobip Pricing.

Infobip Alternatives

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Infobip Reviews

User Rating

4.4/5 (Based on 77 Ratings)

Rating Distribution

  • Excellent

    70.1%
  • Very Good

    19.5%
  • Average

    1.3%
  • Poor

    1.3%
  • Terrible

    7.8%

User Sentiments

Competitive Pricing, Reliable SMS Delivery, Easy to Use Interface, Excellent Customer Support

Slow Customer Support Response, Lack of Transparency in Pricing, Limited Platform Flexibility, Confusing User Interface

Do You Use Infobip?

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Review Summary

Infobip generally receives positive reviews for its reliable SMS and WhatsApp communication platform, offering competitive pricing and user-friendly interfaces. Users praise the speed and helpfulness of the support team, with many highlighting their responsiveness and proactive assistance. While Infobip's platform is considered robust and feature-rich, some users note limitations with its user interface and report occasional challenges with automated features and customer service response times.

Pros

  • Infobip offers competitive pricing on SMS and voice services.
  • Their support team provides prompt and helpful responses to issues.
  • Infobip's online portal allows for quick and easy diagnosis of basic problems.

Cons

  • Infobip has a history of financial instability and unreliable payments.
  • Their customer service is often unresponsive and lacks accountability.
  • The UI is outdated and lacks exciting features compared to other providers.

Infobip Reviews

AI-Generated from the text of User Reviews

Videos on Infobip

Infobip FAQs

What are the top alternatives for Infobip?

Does Infobip provide API?

Yes, Infobip provides API.

Infobip Contact

Vendor Details

Not available

Contact Details

Not available

https://www.infobip.com/

Social Media Handles

Customers

WhatsApp
Uber
Strava
GreenPeace
Zendesk
Rakuten Viber

Disclaimer

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