Exotel

About Exotel

Deep Dive with Clara AI

Exotel is a Cloud communication solution that offers effective and the best-in-class APIs for voice, messaging and other communication modes. The software helps users to build a secure connection with customers over SMS and voice. This enterprise communication spares one from spending time on creating and maintaining infrastructure or code. Users can set up Exotel’s cloud telephony solution for their business and use this to build a full-fledged customer call center. With all the features including a multi-level IVR, call analytics, call recording and others, the user can easily go ahead without further delay. One can also make use of Exotel’s voice tools like Virtual number, Toll-Free numbers, automated calls, Call Campaigns API, Heartbeat API and more. With Exotel, users can safeguard identity, and also make customer privacy their priority. This reliable cloud communication platform offers users the opportunity to integrate customer calls with tools like ERP, CRM, helpdesk software, and others. The software reduces time by eliminating complex procedures of creating and maintaining one’s own code or infrastructure.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $200.0. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%
Reviews

80%
Momentum

67%
Popularity

87%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep)

Exotel Features

Show Feature Explanation

Show Missing Features

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Predictive Dialer

Automatically dials to list of phone numbers

Exotel Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Dabbler $200.00 $200.00

6 Months validity

Features

$80 Rental
$120 Credits
0 Exophone
3 Agents
Unlimited Channels
Multilevel IVR

All plan includes these features

Missed call services
Dynamic call flows
Call & SMS campaigns
Call recordings
Call & SMS APIs
Daily email reports
Reports and analytics
Real-time notifications
Automated calls & SMS

Start Free Trial

Believer $500.00 $500.00

12 Months validity

Features

$150 Rental
$350 Credits
0 Exophones
6 Agents
Unlimited Channels
Multilevel IVR
Includes features of all plan

Start Free Trial

Influencer $1,000.00 $1,000.00

12 Months validity

Features

$150 Rental
$850 Credits
1 Exophones
Unlimited agents
Unlimited Channels
Multilevel IVR
Includes features of all plan

Start Free Trial

Enterprise Custom

Features

Missed call services
Dynamic call flows
Call & SMS campaigns
Call recordings
Call & SMS APIs
Daily email reports
Reports and analytics
Real-time notifications
Automated calls & SMS

Start Free Trial

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Disclaimer: The pricing details were last updated on 05/11/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Exotel Reviews

User Rating

4.4/5 (Based on 132 Ratings)

Rating Distribution

Excellent
59.8%
Very Good
28.8%
Average
9.1%
Poor
0%
Terrible
2.3%

User Sentiments

Call Recording & Tracking, Ease of Use, Reliable Customer Support, Seamless CRM Integrations

Call Connection Issues, Limited International Support, Occasional System Downtime, UI/UX Improvements Needed

Do You Use Exotel?

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Review Summary

Exotel is a popular cloud telephony solution for B2C companies, lauded for its all-in-one customer management and tracking capabilities, personalized calling experiences, and suitability for concurrent calling. Users appreciate its call recording features and easy integration with CRMs like LeadSquared, but some report occasional call lag, redirection issues, and occasional voice leakage. Recommendations emphasize its cost-effectiveness for organizations with large customer datasets. Users primarily utilize Exotel to manage leads, track calls, and improve customer support operations.

Pros

Provides an allinone tool for managing and tracking customer interactions.
Offers endtoend personalized customer calling experience for B2C companies.
Supports concurrent calling, enabling efficient handling of multiple calls simultaneously.

Cons

Experiences occasional lag in call connections, causing delays and redirection issues.
Occasionally there are issues with call quality, leading to interruptions and unclear audio.
Call recordings may experience packet loss if signal handover fails, affecting data accuracy.

Exotel Reviews

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Exotel Screenshots

IVR menu

Exotel FAQs

What is Exotel used for?

Exotel is Call Center Software. Exotel offers the following functionalities:

Outbound Call Center
Inbound Call Center
Concurrency Support
Progressive Dialer
Queue Management (Calls)
IVR Support
Auto Call Recording
Call Monitoring

Learn more about Exotel features.

What are the top alternatives for Exotel?

Here`s a list of the best alternatives for Exotel:

Does Exotel provide API?

Yes, Exotel provides API.

What is the best Call Center Software?

When small businesses select call center software, the ideal solutions strike a balance between user-friendliness, cost-effectiveness, and essential capabilities like IVR, call routing, and CRM integration. This allows them to scale customer support efficiently, avoiding overly complicated systems. Based on recent reviews, top contenders include:

Best for mid-market teams needing reliable cloud voice, omni-channel support, and strong CRM integrations.