Home/Call Center Software/ExotelUpdated on: January 29, 2023
Exotel - Call Center Software
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90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Exotel

Have reliable voice and SMS communications with customers
(16 Ratings) Write Review

What is Exotel and how does it work? Exotel is a Cloud communication solution that offers effective and the best-in-class APIs for voice, messaging and other communication modes. The software helps users to build a secure connection with customers over SMS and voice. This enterprise communication spares one from spending time on creating and maintaining infrastructure or code. Users can set up Exotel’s cloud telephony solution for their business and use this to build a full-fledged customer call center. With all the features including a multi-level IVR, call analytics, call recording and others, the user can easily go ahead without further delay. One can also make use of Exotel’s voice tools like Virtual number, Toll-Free numbers, automated calls, Call Campaigns API, Heartbeat API and more. With Exotel, users can safeguard identity, and also make customer privacy their priority. This reliable cloud communication platform offers users the opportunity to integrate customer calls with tools like ERP, CRM, helpdesk software, and others. The software reduces time by eliminating complex procedures of creating and maintaining one’s own code or infrastructure.

Exotel Features Show All Features

Exotel Technical details

Support 24/7 (Live rep) Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Bangalore, India / +91 80 88 919888
Deployment SaaS/Web/Cloud Official Website https://exotel.com/
Category Call Center Software

Exotel Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
Dabbler
$200

6 Months validity

Features

  • $80 Rental
  • $120 Credits
  • 0 Exophone
  • 3 Agents
  • Unlimited Channels
  • Multilevel IVR

All plan includes these features

  • Missed call services
  • Dynamic call flows
  • Call & SMS campaigns
  • Call recordings
  • Call & SMS APIs
  • Daily email reports
  • Reports and analytics
  • Real-time notifications
  • Automated calls & SMS
Believer
$500

12 Months validity

Features

  • $150 Rental
  • $350 Credits
  • 0 Exophones
  • 6 Agents
  • Unlimited Channels
  • Multilevel IVR
  • Includes features of all plan
Influencer
$1,000

12 Months validity

Features

  • $150 Rental
  • $850 Credits
  • 1 Exophones
  • Unlimited agents
  • Unlimited Channels
  • Multilevel IVR
  • Includes features of all plan
Enterprise
Custom

Features

  • Missed call services
  • Dynamic call flows
  • Call & SMS campaigns
  • Call recordings
  • Call & SMS APIs
  • Daily email reports
  • Reports and analytics
  • Real-time notifications
  • Automated calls & SMS
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Disclaimer: The pricing details were last updated on 05/11/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Exotel pricing.

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Exotel Reviews

OVERALL RATING 4.4 Based on 16 Rating(s)
Rating Distribution
  • 57.1 %
  • 42.9 %
  • 0 %
  • 0 %
  • 0 %
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Videos on Exotel

Exotel Cloud Telephony - Powering a Billion Conversations
Exotel Cloud Telephony - Powering a Billion Conversations
Integrate nOTP SDK - Quick Demo
How to Build a IVR Call Flow on Exotel Dashboard
How Incoming Calls Work with the Exotel Phone System (HD)

Exotel Screenshots

IVR menu
IVR menu
IVR menu

Exotel FAQs

Exotel is Call Center Software. Exotel offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Progressive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about Exotel features.

Yes, Exotel provides API.

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Exotel Integration

95%
Freshdesk
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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com