Exotel is a Cloud communication solution that offers effective and the best-in-class APIs for voice, messaging and other communication modes. The software helps users to build a secure connection with customers over SMS and voice. This enterprise communication spares one from spending time on creating and maintaining infrastructure or code. Users can set up Exotel’s cloud telephony solution for their business and use this to build a full-fledged customer call center. With all the features including a multi-level IVR, call analytics, call recording and others, the user can easily go ahead without further delay. One can also make use of Exotel’s voice tools like Virtual number, Toll-Free numbers, automated calls, Call Campaigns API, Heartbeat API and more. With Exotel, users can safeguard identity, and also make customer privacy their priority. This reliable cloud communication platform offers users the opportunity to integrate customer calls with tools like ERP, CRM, helpdesk software, and others. The software reduces time by eliminating complex procedures of creating and maintaining one’s own code or infrastructure.
| Support | 24/7 (Live rep) | Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Bangalore, India / +91 80 88 919888 | |
| Deployment | SaaS/Web/Cloud | Category | Call Center Software |
Disclaimer: The pricing details were last updated on 05/11/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about Exotel pricing.
Exotel is Call Center Software. Exotel offers the following functionalities:
Learn more about Exotel features.
Yes, Exotel provides API.
What do you like best?
Exotel helps you build a reliable connection with your customers over voice & SMS. It is a re-imaging enterprise communication It is good for call tracking and also to follow up with the customers.
What do you dislike?Exotel keeps track of all calls if the handover of signal fails then there will packet loss in the recordings by exotel, It tracks and forwards calls based on the time set we have made in the platform
Recommendations to others considering the product:Highly recommend the software to any organizations which highly believe on tele calling as their customer base.
What problems are you solving with the product? What benefits have you realized?Easy to keep track of all enquiries related to placements from various companies
What do you like best?
we can use many services like Smart IVR ,conference Management,CRM integration and the best thing is cloud telephony services
What do you dislike?
Till now every thing is smooth for me call are landing very smoothly.
Recommendations to others considering the product:It has really good services .
What problems are you solving with the product? What benefits have you realized?As it is best cloud telephony service provider ,it provides many more services like smart ivr ,sender id option ,call conference features and the best thing i like is customer support .
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