UVdesk Pricing, Reviews and Features (April 2024)

About UVdesk

UVdesk provides an open-source helpdesk solution to help enterprises achieve efficiency in rendering services to the customers. The software comes with a range of helpdesk features and modules that allows brands to set up a robust customer support platform. Its ticket managing system automatically allots ticked IDs to the customer queries, sorts the tickets as open, pending and closed and sends notifications for all the updates of one’s account right on the portal. UVdesk also connects with all major e-Commerce platforms that allow the support department of an enterprise to fetch all order related details, authenticate the same, and understand queries easily. Moreover, the Seller Central Messaging system converts all customers’ messages from Amazon into tickets so that the support team can provide resolutions directly from the UVdesk platform. There is also a support knowledgebase library creator Bianka. It is a floating button that offers swift support to the customers with the help of a ton of FAQs and general help articles. All these features of UVdesk help a brand to build a robust and automated customer support helpdesk.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $16.00. Offers Free-forever plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)
Individuals

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

UVdesk Awards

# 8 Fastest Growing Software CMS Tools
Q2 2023

# 18 Highly Rated CMS Tools
Q1 2022

# 20 Highly Rated CMS Tools
Q1 2021

# 7 Fastest Growing CMS Tools
Q1 2021

UVdesk Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Open-source / Subscription )

Pricing Plans

MONTHLY YEARLY

Open Source Free

Free forever, manage UVdesk Open Source at your server.

Appropriate helpdesk for every trade with all the standard features.

Features

Number of Agents : Unlimited
Security
Company Setting
Workflow
Customer Follow Up
Customize your Theme

Pro $16.00 $22.00 per month

$192 billed Yearly

(*$8 charged per Agent per Month when billed Yearly and $11 billed Monthly. *Minimum 2 Agents)

Features

Number of Agents : 2
Includes features of Basic plan, plus
eCommerce Multi-Channel Integration
Social Media Apps
Examine Agent’s Performance
Form Builder App
File Viewer App

Based upon the Number of Agents, the pricing plan varies.

Enterprise $36.00 $36.00 per month

$720 billed Yearly

(*$15 per Agent per Month billed Yearly or $18 billed Monthly. *Minimum 2 Agents)

For Large Scale industry with fully customizable features

Features

Number of Agents : 2
Includes everything in Pro plan, plus
Full Portal Customization, uvdesk
Feature Request
Unlimited MailBox(s)
Knowledgebase(Unlimited)
eCommerce Multi channel

Based upon the Number of Agents, the pricing plan varies.

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 13/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about UVdesk Pricing.

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UVdesk Reviews

User Rating

4.8/5 (Based on 106 Ratings)

Ratings Distribution

Excellent
86.8%
Very Good
10.4%
Average
0%
Poor
0.9%
Terrible
1.9%

Do You Use UVdesk?

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Review Summary

Customer feedback on UVdesk, a helpdesk solution, highlights both its strengths and weaknesses. Reviewers appreciate its user-friendly interface, customizable features, and efficient ticket management capabilities. However, concerns are raised regarding occasional bugs and stability issues, along with limited integrations and reporting features. Users also express mixed opinions on the quality of customer support, with some commending its responsiveness and others finding it inadequate. Overall, UVdesk seems to deliver a solid helpdesk solution with room for improvement in stability, integrations, and customer support efficiency.

Pros

Simple and intuitive user interface for easy navigation and quick issue resolution.
Rich features and functionalities, including ticketing system, knowledge base, and live chat, cater to diverse customer support needs.
Customizable branding options to align the helpdesk with the company's identity and create a seamless customer experience.
Seamless integration with popular tools and platforms, like Zendesk, Slack, and Salesforce, for efficient data sharing and streamlined workflows.

Cons

Limited customization options for advanced users, which may restrict the ability to tailor the helpdesk to specific business requirements.
Occasional reports of glitches and technical issues that can disrupt customer support operations and impact user experience.
Fewer integrations compared to leading competitors, limiting the ability to connect with other essential business tools and applications.
Limited reporting and analytics capabilities, making it challenging to gather comprehensive insights into customer interactions and support performance.