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About UVdesk

UVdesk provides an open-source helpdesk solution to help enterprises achieve efficiency in rendering services to the customers. The software comes with a range of helpdesk features and modules that allows brands to set up a robust customer support platform. Its ticket managing system automatically allots ticked IDs to the customer queries, sorts the tickets as open, pending and closed and sends notifications for all the updates of one’s account right on the portal. UVdesk also connects with all major e-Commerce platforms that allow the support department of an enterprise to fetch all order related details, authenticate the same, and understand queries easily. Moreover, the Seller Central Messaging system converts all customers’ messages from Amazon into tickets so that the support team can provide resolutions directly from the UVdesk platform. There is also a support knowledgebase library creator Bianka. It is a floating button that offers swift support to the customers with the help of a ton of FAQs and general help articles. All these features of UVdesk help a brand to build a robust and automated customer support helpdesk.

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Screenshots & Videos

Setup
Opencart
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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    77%
  • Reviews
    76%
  • Momentum
    70%
  • Popularity
    75%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)
  • Individuals

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

UVdesk Awards

UVdesk Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    77%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Document Storage

Helps in storing the documents electronically and in a systematic way

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
UVdesk Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Open-source / Subscription )

Pricing Plans

MONTHLY YEARLY

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot

Disclaimer: The pricing details were last updated on 20/03/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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UVdesk Alternatives

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UVdesk Reviews

User Rating

4.6/5 (Based on 7 Ratings)

Rating Distribution

  • Excellent

    57.1%
  • Very Good

    42.9%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%

User Sentiments

Excellent Customer Support, User-Friendly Interface, Open-Source Flexibility, Extensive Customization

Inadequate Documentation, Occasional Software Bugs, Limited Scalability, Slow Customer Service Response Times

Do You Use UVdesk?

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Review Summary

Customer feedback on UVdesk, a helpdesk solution, highlights both its strengths and weaknesses. Reviewers appreciate its user-friendly interface, customizable features, and efficient ticket management capabilities. However, concerns are raised regarding occasional bugs and stability issues, along with limited integrations and reporting features. Users also express mixed opinions on the quality of customer support, with some commending its responsiveness and others finding it inadequate. Overall, UVdesk seems to deliver a solid helpdesk solution with room for improvement in stability, integrations, and customer support efficiency.

Pros

  • Simple and intuitive user interface for easy navigation and quick issue resolution.
  • Rich features and functionalities, including ticketing system, knowledge base, and live chat, cater to diverse customer support needs.
  • Customizable branding options to align the helpdesk with the company's identity and create a seamless customer experience.
  • Seamless integration with popular tools and platforms, like Zendesk, Slack, and Salesforce, for efficient data sharing and streamlined workflows.

Cons

  • Limited customization options for advanced users, which may restrict the ability to tailor the helpdesk to specific business requirements.
  • Occasional reports of glitches and technical issues that can disrupt customer support operations and impact user experience.
  • Fewer integrations compared to leading competitors, limiting the ability to connect with other essential business tools and applications.
  • Limited reporting and analytics capabilities, making it challenging to gather comprehensive insights into customer interactions and support performance.

UVdesk Reviews

AI-Generated from the text of User Reviews

Videos on UVdesk

UVdesk Screenshots

UVdesk FAQs

What is UVdesk used for?

UVdesk is Help Desk Software. UVdesk offers the following functionalities:

  • Multi-brand Help desk
  • Social Media Integration
  • Document Storage
  • Ticket Management
  • Surveys & Feedback
  • Knowledge Base
  • Automated Routing
  • Live Chat

Learn more about UVdesk features.

What are the top alternatives for UVdesk?

Does UVdesk provide API?

Yes, UVdesk provides API.

UVdesk Contact

Vendor Details

Noida, India Founded : 2015

Contact Details

+91-9870284067

https://www.uvdesk.com/en/

Social Media Handles

Customers

charitybay.org
Colligso
Mind Spark Technologies
pH1
Viddly
Robocraze
webdp
CGIL
Banksocial
Inxide

UVdesk Integrations

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at [email protected]

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