UVdesk Reviews

User Rating

4.6/5 (Based on 7 Ratings)

Rating Distribution

Excellent
57.1%
Very Good
42.9%
Average
0%
Poor
0%
Terrible
0%

User Sentiments

Excellent Customer Support, User-Friendly Interface, Open-Source Flexibility, Extensive Customization

Inadequate Documentation, Occasional Software Bugs, Limited Scalability, Slow Customer Service Response Times

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Review Summary

Customer feedback on UVdesk, a helpdesk solution, highlights both its strengths and weaknesses. Reviewers appreciate its user-friendly interface, customizable features, and efficient ticket management capabilities. However, concerns are raised regarding occasional bugs and stability issues, along with limited integrations and reporting features. Users also express mixed opinions on the quality of customer support, with some commending its responsiveness and others finding it inadequate. Overall, UVdesk seems to deliver a solid helpdesk solution with room for improvement in stability, integrations, and customer support efficiency.

Pros

Simple and intuitive user interface for easy navigation and quick issue resolution.
Rich features and functionalities, including ticketing system, knowledge base, and live chat, cater to diverse customer support needs.
Customizable branding options to align the helpdesk with the company's identity and create a seamless customer experience.
Seamless integration with popular tools and platforms, like Zendesk, Slack, and Salesforce, for efficient data sharing and streamlined workflows.

Cons

Limited customization options for advanced users, which may restrict the ability to tailor the helpdesk to specific business requirements.
Occasional reports of glitches and technical issues that can disrupt customer support operations and impact user experience.
Fewer integrations compared to leading competitors, limiting the ability to connect with other essential business tools and applications.
Limited reporting and analytics capabilities, making it challenging to gather comprehensive insights into customer interactions and support performance.

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Reviews

Verified User in Computer Software

October 19, 2024 Source: G2.com

All in One too for Helpdesk

What do you like best about UVdesk?

UVdesk provides all the tools and apps to cover all aspects of Helpdesk software, including workflows, Form Builders, Knowledge Bases, Reporting, Agent Management, and many other components that are essential when serving customers.

What do you dislike about UVdesk?

Although UVdesk has all features, it's knowledge base UI needs improvements in it's look and feel.

What problems is UVdesk solving and how is that benefiting you?

UVdesk is providing helpdesk software with essential tools like Reporting, Knowledgebase, Form Builder, Agent Management, Ticketing, etc. The biggest benefit and usecase with UVdesk is it's all rounded with essential features, And it's less costly in compare to other helpdesk softwares.

Rengga Saksono

September 13, 2024 Source: Trustpilot.com

Great support

Great support, very helpful and quick to replied talked to Rajat at their live chat. Also for the other members of the team that I constantly communicate using the Help Desk. Thanks

Dylan Procter

May 24, 2024 Source: Trustpilot.com

Very thorough walkthrough of the product

Very thorough and insightful walkthrough of UVDesk. Very knowledgeable. He knew the product inside and out, which was refreshing.

Makerfire

December 25, 2023 Source: Trustpilot.com

Good service

Good service, help me solve the log in problem soon. Thank you so much

Andrea Fait

December 17, 2023 Source: Trustpilot.com

I got a great support from the support…

I got a great support from the support team (most of all from Dharmesh Kanwaria and Manika Vats), they really helped me to pinpoint and solve the issue I was facing with UVdesk Helpdesk.
They also proactively checked on me to ask how I was faring with my issue, which was very kind of them.
All in all, a great user experience :)

Uzair Ahmed

November 27, 2023 Source: Trustpilot.com

Guy was great helped me out for my…

Guy was great helped me out for my queries I was totally blank and he didnt lose his mind.
great service

ijaaz mansoor

November 27, 2023 Source: Trustpilot.com

good explanation

Date of experience: November 28, 2023

Dd

November 7, 2023 Source: Trustpilot.com

Dharmesh was very helpful

Dharmesh did a great job showing all the uvdesk can do and answering all of my questions.

Pooven

November 1, 2023 Source: Trustpilot.com

Dharmen really knowledgeable person and…

Dharmen really knowledgeable person and really humble and ready to answer all type of question. Great work

Coaches Central

October 24, 2023 Source: Trustpilot.com

Dharmesh Kanwaria Great Review!

Dharmesh was very helpful! He was very professional and knowledgeable about the platform. He answered my questions and was very patience with me. Thank you very much.