Home/Compare/UVdesk vs osTicket
Updated on: December 1, 2020

UVdesk vs osTicket

88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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UVdesk Help Desk Software
(51 Ratings)
89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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UVdesk Help Desk Software
(51 Ratings)
89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Overview

Summary

UVdesk provides an open-source helpdesk solution to help enterprises achieve efficiency in rendering services to the customers. The software comes with a range of helpdesk features and modules that allows brands to set up a robust customer support platform. Its ticket managing system automatically allots ticked IDs to the customer queries, sorts the tickets as open, pending and closed and sends notifications for all the updates of one’s account right on the portal. UVdesk also connects with all major e-Commerce platforms that allow the support department of an enterprise to fetch all order related details, authenticate the same, and understand queries easily. Moreover, the Seller Central Messaging system converts all customers’ messages from Amazon into tickets so that the support team can provide resolutions directly from the UVdesk platform. There is also a support knowledgebase library creator Bianka. It is a floating button that offers swift support to the customers with the help of a ton of FAQs and general help articles. All these features of UVdesk help a brand to build a robust and automated customer support helpdesk. ..read more

osTicket is an open-source helpdesk management software solution that offers both IT asset management and ticket management within the same head. The software is most suited for small and medium-sized enterprise customers. It offers a built-in portal for customers to submit their tickets and track the request status. The auto-assign option helps in automatically routing incoming tickets to the most appropriate departments and members according to their descriptions. On successful submission of tickets, an automated email response is sent out to the customers to keep them posted about the latest update on the queries/issues. osTicket also offers an interactive dashboard and different reporting modules that allow teams to prepare customized reports. The data-rich reports are crucial for the IT department and can be used to gain complete insight into the helpdesk operations like ticket handling procedures, and staffing levels. Additional features such as powerful ticket filter, help topics library ticket locking mechanism to avoid dual response, etc. make os Ticket a complete helpdesk package for enterprises. ..read more

Features

Alerts (Escalation)

Automated Routing

Community Forums

Contract (SLA Management)

Customizable Branding

Document Storage

Incident Management

Knowledge Base

Known Issue Management

Live Chat

Macros (Templated Responses)

Multi-Channel Communication

Self Service Portal

Social Media Integration

Surveys & Feedback

Ticket Management

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

N/A

Alexandria, Louisiana / +1 318-290-3674

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Open Source
Free

Features

  • Number of agents: Unlimited
  • Highly customizable
  • Productivity
  • Mailbox
  • Saved Replies
  • Knowledgebase
  • Knowledgebase
  • Branding
  • Mailbox Configuration
  • Ticket Management
  • Insights Report
  • Module Integration
  • Flexible for Modification
  • Ticket Tags
  • Open Source
  • User Management
  • Workflow
Basic
Free

Free forever up to 4 agents

Features

  • No. of Agents: 4
  • Ticket category
  • Google Recaptcha
  • Email Piping
  • Mail To Ticket(Email Ticket)
  • Bolting (Locking) Ticket Thread
  • Delete ( Omit) Ticket Thread
  • Forwarding Tickets
  • Secret Notes
  • Notes On Customer
  • Ticket Priority
  • Ticket Status
  • Bookmarking
  • Agent collision detection
  • Ticket Tags
  • To-Do List
  • Image viewer via Image Gallery
  • Add Collaborators
  • Team Creation
  • Groups Creation
  • Support Staff or Agents Creation
  • Agent Privileges
  • Placeholders
  • Email Templates: Predefined
  • Mailbox: 1
  • Website
  • Knowledgebase Folder(s)): 1
  • Knowledgebase Category(s): 5
  • Knowledgebase Article(s): 15
  • Logo, Banner, Favicon
  • Ticket Create Option
  • Color Section
  • Hours for Pending Response
  • Pending Notification Status
  • Pending Notification Template
  • Ticket Assignment: Predefined
  • Condition Based Workflow: Predefined
  • Event-based Workflow: Predefined
  • Time Zone
  • Time Format
  • Business Hours
  • Default Company Setting Priorities
  • Default Company Setting Status
  • Amazon Web Server
Pro
$11 /User/Month

For minimum 2 agents, free trial up to 30 days

Features

  • Includes everything in the Basic plan, plus
  • No. of Agents: Unlimited
  • Custom Ticket Fields
  • Email Piping
  • Mail To Ticket(Email Ticket)
  • Bolting (Locking) Ticket Thread
  • Delete ( Omit) Ticket Thread
  • Forwarding Tickets
  • Secret Notes
  • Notes On Customer
  • Prepared Responses
  • Saved Replies
  • Ticket Priority
  • Ticket Status
  • Bookmarking
  • Agent collision detection
  • Ticket Tags
  • To-Do List
  • Image viewer via Image Gallery
  • Add Collaborators
  • Team Creation
  • Groups Creation
  • Support Staff or Agents Creation
  • Agent Privileges
  • Task Creation by Ticket
  • Set Deadline
  • Assign to Agent
  • Set Task Priority
  • Email Setting
  • Email Templates: Customizable
  • Mailbox: 5
  • Knowledgebase Folder(s)): 10
  • Knowledgebase Category(s): 15
  • Knowledgebase Article(s): 200
  • Custom Canonical Name
  • Login Required To Create Tickets
  • Custom CSS
  • Script
  • Home Page Content
  • Amazon
  • Opencart App
  • VirtueMart App
  • LemonStand App
  • MercadoLibre App
  • Lightspeed ECom App
  • Ecwid App
  • 3dCart App
  • Reverb App
  • Wish App
  • WooCommerce App
  • eBay
  • Etsy
  • Flipkart
  • Magento Version 1 App
  • Magento 2 App
  • Prestashop
  • Shopify
  • WooCommerce
  • CS-Cart
  • BigCommerce
  • SINGLE SIGN-ON
  • WordPress Single Sign-On App
  • Opencart Single Sign-On App
  • Magento 2 Single Sign-On App
  • FILE VIEWER APP
  • PDF View
  • Microsoft Office Document View
  • Apache OpenOffice Document View
  • LibreOffice Document View
  • FORM BUILDER APP
  • Custom Contact Form
  • Survey & Feedback Form
  • Multi-Purpose Forms
  • Custom Fields Usage
  • EXAMINE AGENT'S SUPPORT
  • Agent Reports
  • Agent Productivity
  • Amazon
  • Opencart App
  • VirtueMart App
  • LemonStand App
  • MercadoLibre App
  • Lightspeed ECom App
  • Ecwid App
  • 3dCart App
  • Reverb App
  • Wish App
  • WooCommerce App
  • eBay
  • Etsy
  • Flipkart
  • Magento Version 1 App
  • Magento 2 App
  • Prestashop
  • Shopify
  • WooCommerce
  • CS-Cart
  • BigCommerce
  • SINGLE SIGN-ON
  • WordPress Single Sign-On App
  • Opencart Single Sign-On App
  • Magento 2 Single Sign-On App
  • FILE VIEWER APP
  • PDF View
  • Microsoft Office Document View
  • Apache OpenOffice Document View
  • LibreOffice Document View
  • FORM BUILDER APP
  • Custom Contact Form
  • Survey & Feedback Form
  • Multi-Purpose Forms
  • Custom Fields Usage
  • EXAMINE AGENT'S SUPPORT
  • Agent Reports
  • Agent Productivity

Enterprise
$18 /User/Month

For minimum 2 agents, free trial up to 30 days

Features

  • Includes everything in Pro plan, plus
  • Mailbox: Unlimited
  • Knowledgebase Folder(s)): Unlimited
  • Knowledgebase Category(s): Unlimited
  • Knowledgebase Article(s): Unlimited
View Price Page
Open Source
Free

Features

  • Community Support
  • Email Integration Supported
Cloud Hosted
$9 /User/Month

Features

  • Includes everything in Open source plan, plus
  • Powered by a support system
  • Email & phone ongoing support
  • Free Walk-through Session
  • Managed Upgrades & Maintenance
  • Rock-solid infrastructure, guaranteed uptime
  • Daily Backups, Redundant Platform

Enterprise Appliance
Custom

Features

  • Includes everything in Cloud-hosted plan, plus
  • Customized to fit your business needs
View Price Page

SCREENSHOTS

UVdesk Screenshots
View 2 screenshot(s)
osTicket Screenshots
View 0 screenshot(s)

INTEGRATIONS

  • PrestaShop
  • Joomla
  • CS-Cart
  • Dropbox Business
  • Magento
  • Slack
  • WooCommerce
  • Shopify
  • GitHub
  • Wix
  • Slack
  • Jira

ALTERNATIVES

Top alternatives to UVdesk

osTicket
Zendesk Support
Freshdesk
Zoho Desk
Front

Top alternatives to osTicket

Freshdesk
Zendesk Support
Zoho Desk
Front
LiveAgent