Home/Bot Platforms Software/ChatBot
Updated on: August 2, 2021
What is ChatBot ?

ChatBot

Automate your website customer service
(52 Ratings) Write Review

ChatBot allows you to build a chatbot that can answer questions from customers on your website in 10 minutes of signing up to the service. This solution enables you to automate 80 percent of the cases, interactions and questions you get from customers. ChatBot can do things like answer questions, take orders, and fill out forms without the need for any human assistance, and at any time of the day or night. By automating the process of answering commonly asked questions and carrying out repeatable tasks, you can focus on more difficult problems and queries. One feature of ChatBot is Stories. This allows you to program the bot to react differently in different situations. You can choose from a range of different actions that the bot should take, such as providing a simple text answer to offering the link to a CTA from within the chat. The bot can also send images and cards.

FOLLOWERS
1,255
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ChatBot Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number United States
Deployment SaaS/Web/Cloud Category Bot Platforms Software

ChatBot Pricing

Pricing ModelFree Trial , Subscription
Chatbot
$50 /Month

Features

  • 1000 conversations
  • Additional conversation for $0.01
  • Unlimited number of bots
  • Chat widget to add bot on your website
  • Premium customer support
  • Organize Conversations with Stories
  • Interactions
  • Rich messages
  • Conversation Archives
  • Live Testing
  • Robust API
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Disclaimer: The pricing details were last updated on 18/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ChatBot pricing.

ChatBot FAQs

Yes, ChatBot provides API.

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ChatBot Reviews

OVERALL RATING
4.4
Based on 52 Rating(s)
Rating Distribution
  • 80 %
  • 20 %
  • 0 %
  • 0 %
  • 0 %
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Source : g2crowd.com
(Reviewed on 31 July 2019)
"Chatbot is excellence, quality and good service."

What do you like best?

The excellent performance, the easy implementation and the ability to answer doubts and concerns instantly, are the factors that most attract me the attention of this product.

What do you dislike?

I am completely satisfied with this product, so far I have not had any problems.

Recommendations to others considering the product:

It is an excellent software very useful, easy to implement and with great performance that facilitates communication and speeds up the work process. I recommend it.

What problems are you solving with the product? What benefits have you realized?

Chatbot is a very complete and easy to implement software that has facilitated communication with coworkers, friends and family, which allows me to have a stable conversation, I can ask for information or to take some action. It also allows me to integrate several bots in the same chat, avoiding that we have to change from one application to another according to what we need at the moment, and the best thing is that it does not take up space in the phone's memory. It has excellent performance and is extremely effective.

...more
Source : g2crowd.com
(Reviewed on 21 April 2019)
"Quality solution but support can be real-time.."

What do you like best?

Chatbot(formerly Botengine integrated well with our existing Livechat program. It is reasonably priced and serves as a reliable backup option for occasions like public holidays,when there are no agents available to respond to our customers queries online.

What do you dislike?

Chatbot Support is currently only available via email. This was an huge bottleneck for my organization,most especially during the early stage of trying to train our Chatbot , real-time technical support was needed on the best way to go about it.

What problems are you solving with the product? What benefits have you realized?

Chatbot ensures we now have 24/7 support provided for our customers during public holidays,weekends and at night ; when all of our human agents are off work.

...more
Source : g2crowd.com
(Reviewed on 21 April 2019)
"Customer Care Made Easy With ChatBot"

What do you like best?

Implementing ChatBot is very easy even without IT knowledge. I also love the ease of integrating this tool with other tools such as Livechat, messager etc. This tool makes it easy to answer customer questions and there is no limit of how many chats it can handle.

What do you dislike?

My only dislike is that ChatBot can only handle simple questions that needs no expert intervention.

Recommendations to others considering the product:

Go for it. It makes customer care Easy. It since always available 24 hours and this means better customer Care.

What problems are you solving with the product? What benefits have you realized?

With this tool, it is easy to take care of customer questions. It saves time and clients can always get help 24hrs.

...more
Source : g2crowd.com
(Reviewed on 25 November 2018)
"Botengine does a basic job and does it well."

What do you like best?

Botengine is fast and is able to respond to tens of customer chat at the same time ; which is something you don’t get with human agents.It is very easy to setup and requires basically no technical knowledge to create a chatbot on the Botengine website.The level of customer support we got from the Livechat team during and after setting up our chatbot was friendly ,prompt and continuous and I assume if we ever encounter problems with our chatbot in future ,they will be more than ready to step in and offer us assistance.

What do you dislike?

Botengine does a basic but yet important task and does it effectively.Nothing to complain about.

What business problems are you solving with the product? What benefits have you realized?

Botengine serves as an helping hand for the customer service team on our website,helping the team respond to smaller queries and complaints from customers and website visitors ; while directing complex queries and complaints it cannot handle,to an human agent.

...more
Source : g2crowd.com
(Reviewed on 08 November 2018)
"Nice one guys!"

What do you like best?

I like the fact that my customers and employees can come upon a single forum to get information about anything about my organization. It makes business significantly easier. Great work guys!

What do you dislike?

Sometimes customers complain about BotEngine not always comprehending what is being inquired.

Recommendations to others considering the product

Try it. No regrets truly.

What business problems are you solving with the product? What benefits have you realized?

Problem of inadequate customer feedback solved! BotEngine provides an opportunity to make more information available to both customers and employees alike.

...more
Source : g2crowd.com
(Reviewed on 22 October 2018)
"Luvechatinc. Didn’t disappoint with Botengine."

What do you like best?

The ease and simplicity with which I was able to create a chatbot through the Botengine platform.Also the reliability of the chatbot we have created ; it is running every minute of the day and is able to attend to as many website visitors as possible,without any lag in performance.

I think it is fairly priced too and the most beautiful part of Botengine is the quality of support we got from Livechat inc before,during and after the deploying output chatbot.

What do you dislike?

Botengine does a good job.It helps attend to customers and web visitors with basic needs and enquiries.

What business problems are you solving with the product? What benefits have you realized?

Botengine saves my organization money by reducing the number of number of support agents attending to customers.Also it affords support agents more time to attend to the needs of our customers and web visitors.

...more
Source : g2crowd.com
(Reviewed on 09 October 2018)
"Botengine was long overdue."

What do you like best?

I like that Botengine platform is easy to use,thereby making it easy to create our chat bot in a matter of minutes,and with as much minimal support as possible from the software development team. Botengine is so simple to use,that it was created and deployed by myself and team members at the marketing team,despite not coming from a technical background.

I also find Botengine pricing of $50 as worth it,in compared to other Chatbot platforms we have tried in the past,which were usually overpriced and offered us little functional value compared to what we have gotten from Botengine.

What do you dislike?

I wish we had known about this before hand,or maybe Livechat had released this like two year ago.We only began using Botengine this year,and it has reduced the workload in the marketing/sales departments in terms of the number of customer query we have to attend to on a daily basis,

What business problems are you solving with the product? What benefits have you realized?

Botengine enable sales and customer care agents focus on the complex issues and complaints made by our customer on the website,while our Botengine focuses on tackling the little and simple issues faced by customers,whose answers for the most part even lies on sections of our website.Thus on most occasions,Botengine simply respond to customers with a web link.

...more
Source : g2crowd.com
(Reviewed on 23 August 2018)
"Botengine was long overdue."

What do you like best?

Primarily I like Botengine for its reliability. Before trying out Botengine this year , we had initially created and deployed several Botsvia multiple free and paid platforms to very little efficiency. We had chatbots which would sometime fail to work.

We gave Botengine a trial this year and we have never looked back.First ,was the impressive quality of support we got from the Livechat team,as they were available to guide us through the installation and deployment of our chatbot.

What do you dislike?

I wish my organization did not have to wait so long ,before Livechat introduced Botengine.

What business problems are you solving with the product? What benefits have you realized?

We used Botengine to create a chatbot for our Livechat ,which assists our customer care agents attend to website visitors with not too difficult problems.

...more
Source : g2crowd.com
(Reviewed on 25 April 2018)
"The customer care team responds to chats faster."

What do you like best?

Botengine is the most dependable chatbot out there when it comes to reliable performance. I do not expect anything less , as Botengine is a brain child of Livechat inc . which I regard as the best help desk software in the industry at the moment.

I love its simplicity ,as it allows anybody and by anybody , I mean everyone with or without a programming knowledge to create a chatbot, As a matter of fact ,our initial chatbot iteration was created by our sales team with no assistance whatsoever from anyone in the engineering department.

What do you dislike?

I dislike that Botengine can only tackle simple queries from our customers.

Recommendations to others considering the product

It is a no brainer that a lot of chat conversation between web visitors and the customer care team ,are basically conversations with very simple responses. Botengines chatbot takes care of this basic queries and enable the customer care team dedicate its effort to complex customer problems.Saving the company manpower and time.

What business problems are you solving with the product? What benefits have you realized?

Botengine helps speed up the response time of our customer service team by reducing the number of chats the customer care attends to.

...more
Source : g2crowd.com
(Reviewed on 23 July 2019)
"Automate your Livechat "

What do you like best?

I love how easily you can integrate Chatbot into Livechat. From there you can easily create presets to respond to customers inquiries.

What do you dislike?

I dislike that ChatBot doesn’t have a machine learning mechanic, if it comes across something it doesn’t understand it’s flat out tell the person to rephrase it. Making it seem inauthentic.

Recommendations to others considering the product:

I would highly recommend using Livechat to prescreen your customers before directing them to the appropriate party!

What problems are you solving with the product? What benefits have you realized?

With ChatBot we’re able to direct our customers through a series of troubleshoots to solve their issues, and escalate them to a live audience if needed.

...more
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