Support Hub Alternatives and Competitors

HelpDesk is a ticketing tool that functions as a help desk software that aids the customer management efforts of organizations. The tool seamlessly blends together all email communication by converting every email into tickets and organizing them. Users can also collaborate with team members, assign the generated tickets to the right stakeholders, and deploy features like tags and private notes to manage the tickets. They can also browse old messages to find any required details. HelpDesk also uses established security practices to encrypt, process and store every piece of conversation. Users can sign up for free for a trial period and the basic plan consists of features such as unlimited users, email channels with a shared inbox, all the collaboration tools, canned responses, high security, as well as chat and email support. Other features include categories, filters, smart search, ticket details, attachments, statuses, spam filters, and more.

In the bustling hub of customer service, HESK help desk software emerges as the go-to solution for thousands of professionals dedicated to resolving customer issues efficiently. With its robust asset management capabilities, insightful reports, and analytics, HESK streamlines the entirety of the support process into one comprehensive workspace. The platform allows teams not only to track and organize customer inquiries but also to anticipate needs and proactively address them through a detailed knowledge base. This proactive approach empowers customers to find quick solutions to common problems, enhancing overall satisfaction. And for queries that require a more personal touch, the system simplifies the process of submitting questions, ensuring that from the moment a support ticket is issued, every customer concern is treated with diligence and care, keeping both customers and support teams in harmonious sync.

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents.

CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. From small companies to large enterprises, from specific manufactures to vertical business integration, CRMdesk is scalable enough to grow with your business needs.

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types.

ReadyDesk is a web-based help desk software solution with comprehensive features designed to satisfy the needs of businesses of all sizes. ReadyDesk allows businesses to provide their consumers with a variety of solutions for promptly resolving difficulties. Customers and technicians can generate tickets through the online interface or from incoming emails using the programme. It also accepts file attachments and keeps track of all ticket activities. Individuals may create an infinite amount of client portals, each with its own branding and settings, to support different departments or enterprises. Customers can self-serve by browsing the knowledge base's help articles. Furthermore, users can provide immediate assistance to their consumers. Technicians can create unique automated greetings and prefabricated responses to address frequently requested queries fast. Individuals may simply connect to clients' Windows-based systems to inspect and operate instantaneously, and customers do not need to install anything on their machines. Other features of the software include asset management, network inventory, billing, and time tracking.

HelpHub software emerges as a dynamic platform for small to medium-sized companies aiming to curate and manage a knowledge base brimming with original, AI-enhanced content. Its intuitive drag-and-drop editor tool allows for seamless customization, enabling businesses to personalize their content by incorporating their unique logo, favicon, and color scheme, and even setting a branded domain name. Collaborative by design, HelpHub facilitates teamwork, inviting members to contribute and refine information collectively. Furthermore, the software offers a user-engagement feature, capturing the users' votes on articles, which feeds into the analytics dashboard—a powerful tool for gauging key performance metrics, ensuring that the knowledge base evolves in response to user needs and preferences.

SupportBee is a help desk ticket software that encourages maximum possible collaboration among all involved in customer support. Users can manage tickets systematically, allocate tickets to teams/agents, send attachments along also merge multiple tickets coming from the same customer into a single threaded email. You can enjoy HTML email rendering, generate ticket, automate workflow using filters, classify tickets with labels, use snippets to answer common queries, track customer history and add graphic to your customer support replies. It helps collaborating by allowing staff to exchange comments. SupportBee has knowledge base, self-service portal and offers 3rd party integration.

Desky is a simple helpdesk ticketing solution that’s fast and affordable to delight customers. The platform is designed to make support tickets work faster for customers and agents. With a transfer button right next to the support ticket, users can assign it directly to the respective departments and team members. With the unique user interface design, users can respond to their customers faster and easier. The live chat option comes with a mix of the right features to boost conversions. It helps to maintain brand consistency by styling the customer helpdesk according to your brand’s look and feel. Users can personalize brand elements like logo, color, content, and favicon. Businesses can design their Desky by selecting what information is perfect to grab customer attention. It allows users to link their subdomain to their support portal. The tool provides an option where tickets can be converted to emails automatically and also convert incoming emails into tickets.

EngageBay Helpdesk System prioritizes and solves customer support tickets in minutes using a simple help desk software. It answers as many tickets from one interface with no limitations on tickets at all. The system helps to track every customer interaction in one place so that support agents are empowered to give great customer experience. The custom ticket view feature helps agents deliver the best customer support by helping users organize tickets by grouping them into lists that are based on different criteria. Users can create a view for solved tickets, new tickets, and pending tickets. Views help them determine which tickets need attention so that users can plan accordingly. It allows users to view all open, pending, and unresolved tickets easily and get a complete understanding of the support processes and numbers through the powerful tracking system. If users aren’t satisfied with the predefined views, then it lets users create new views based on conditions like type, status, updates or last created.

Salesforce Email Studio is the leading marketing solution available in the market for enhancing engagement with every customer. Meet email Studio is one of the excellent software for small, medium, and large companies. It significantly enhances the team efficiency by making their job easier as they use intelligence to determine the right audience. It customizes every interaction along the journey with the user’s brand using built-in AI, engages each customer at scale using advertising email, mobile, and social solutions. Meet Salesforce email software helps the IT sales, eCommerce, and marketing team come and work on one platform anywhere to keep their customers happy. It comprises robust data management to systemize and secure data in order to create complete consumer data profiles. Salesforce email software is an excellent email marketing platform to built basic campaigns with 1-1 messages. This platform lets the users engage with their customers with their customized messages and personalized templates. Moreover, it also segments the mailing list using a drag and drop tool. You can strengthen your customer relationship with email conversation using Salesforce Email Studio that offers a quotation-based pricing strategy with a wide range of premium plans to choose from.

With Stream (on SharePoint), the client can easily upload, share, and manage videos in one place. The client will also be able to easily create channels and groups to organize videos. Additionally, with Stream (on SharePoint), can easily search for videos across all channels or groups. It will also be able to securely share videos with external users and get analytics insights on how videos are being used.

Kommute is a collaborative video messaging platform for companies’ team members and potential candidates, enabling them to communicate in the most expressive and effective way. The platform helps to attract and recruit top talents by building stronger connections with the candidates. It streamlines the onboarding tasks and timelines to create a more informative and personalised new hire experience. Managers working remotely can use the platform to connect with their teammates through short recorded videos. They can provide their team with adequate training, coaching and career guidance. Moreover, Kommute also helps managers and HR to work together and complete the tasks with shared efforts. The platform creates a way to capture and curate employees’ experiences that defines companies’ culture and work environment with its shared video messages. These recorded videos also help the sales teams to perform better and close more deals. Companies can utilise Kommute to generate how-to-do videos that serve as a knowledge base for clients.

Socital software is a platform used to enhance your onsite campaigns. The software offers advanced triggering rules and social media call-to-action. Launch popups for new visitors with ready-made campaigns, templates and 15+ targeting rules. Personalize your online visitors’ experience and reduce abandoned orders with a targeted cart abandonment popup. Small, Medium and Large companies make use of the software.

Zoho WorkDrive is an online file manager for teams, helping them store, manage, share and work together on different files of any size. The platform allows admins to assign role-based access rights as per convenience. They can even manage all deleted files and folders right from the Trash tab created for every team folder. Zoho WorkDrive offers a clean writing space where members can jot down unique ideas or work on them in complete collaboration. The platform even facilitates seamless collaboration between colleagues without having to invite the ones without an account, to a Team Folder every time. Further, to enable seamless data management, Zoho WorkDrive supports 160+ file formats. A real-time preview facility helps individual members to have a look at the files before they are even opened or downloaded. Admins can create external links to share files with suppliers and partners. They can even set file specific permissions with dedicated expiration periods for appropriate security.

Wistia is an innovative video Marketing software that allows organizations to create enrapturing viewing experiences on their websites and offers them the tools to discover, engage and grow a community of brand promoters. Wistia is an exclusively useful tool explicitly built to capture organizations that use videos on their website for marketing sales and support. For organizations that post onsite videos that require a unique strategy, in their case, Wistia, is an ideal option. Wistia has proven to be one of the easiest platforms that aim at turning business videos and postcards into a practical marketing machine. Marketing professionals who make use of videos to drive growth and build a lasting brand can very easily employ Wistia to their advantage. Wistia makes it possible for businesses to manage and update existing videos as their marketing and product evolve without losing historical engagement data for modifying URLs and those critical customer insights. Wistia is extremely easy to use with multiple customization options and valuable analytics, offering exclusive features under a subscription pricing strategy.

Brightcove marketing platform is a video content management solution explicitly built to increase user's videos' conversion rates and engagement, and enhancing the Return of Investment of user's video campaigns with a range of tools. It assists the users in making video content because videos influence people more effectively and leaves a lasting effect on their minds. With Brightcove, users can create inspiring, informational, and engaging content for their various social media platforms. Moreover, this software comprises the video cloud that helps users to deliver content faster and be innovative with the entire process. It offers users TV-like experiences by dynamically inserting server-side ads that increase their audiences' reach and revenue wherever they are. Brightcove’s analytics features keeps the users well informed about their audience's behavior and content effectiveness through the in-depth insights that it provides. Brightcove is based on evolving modern technology, offering brilliant customer support without any false excuses, and supporting professionalism and the resources of a global foundation.

Vidyard is a set of tools that helps professionals and businesses with video creations, making their remote selling process quite easier. It allows users to record an hour-long video using their iPhone or internet browser. They can also record screens with or without a camera. With Vidyard, businesses can create unique messages in video form for each of their recipients and personalize them on demand. They can also generate a video playlist in a sequence and create a 3 second GIF preview that can be included in the emails. It also includes video editing tools that can be used to trim videos from the beginning or the end. Vidyard tool also allows professionals to integrate with pre-existing sales engagement platforms. Users can even customize their webcam bubble by adding their name and title at the beginning of the screen recording. Lastly, the tool allows them to host ad-free high-quality video streaming and upload the videos in different formats.

Flowplayer is an online video platform for publishers, broadcasters, and media houses that enables users to manage their videos with professional live broadcasting. The software aims at solving the online video creating hassle of the users as it is a solution for both bigger media houses and small businesses. Users can stream their videos live for everyone, and the award-winning monetization solution enables users to earn more money. The video analytics of the software provides the users with actionable real-time insights about the video content and the audience. Flowplayer enables one to quickly understand and take action on critical video analytics insights by looking at the dashboard with essential trends for one’s media library. The software enables its users to understand video engagement by concluding each piece of video content while monitoring the play rate, device distribution, and engagement score. Users can get instant video data and analyze how their videos perform without delays, along with accessing instant live data to monitor the live streams in real-time.

Cincopa software is a comprehensive online video class platform that empowers users to entirely brand their videos and add chapters, annotations, forms, and CTAs that can appear on their videos. This software allows users to publish, distribute, and host their content and enhance their lead engagement and generation with their audience. Cincopa holds the capacity of transforming the user's website into a video destination by using the powerful bulk uploading tools that include uploader iframe, FTP that embed users' videos on their websites. This tool also estimates the analytics of videos and reports promptly with just a few clicks. The software creates an immersive video channel in a few clips for existing and new videos. Moreover, Cincopa's advanced analytics lets users learn how, where, and who is watching their videos. It makes it easier for the users to monetize their video content either through video syndication or on their websites. Small, midsize companies and professionals make use of this ultimate software. Cincopa offers a free trial to its users and follows a subscription-based pricing strategy.