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About SupportYourApp Inc.

Deep Dive with Clara AI

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. We offer omnichannel, scalable support tailored to diverse business needs — whether that’s low-volume 24/7 coverage or consistent 9–5 support across all seven days. With flexible hybrid scheduling options and data-compliant solutions, SupportYourApp delivers a smart alternative to traditional providers. Our AI-powered solutions help automate routine tasks, handle common customer requests, and support agents in managing interactions more efficiently. This enables our clients to reduce operational costs, boost CSAT, and focus on growing their business while we manage their support. We have experience providing customer care outsourcing services to 250+ clients in more than 30 countries across SaaS, healthcare, fintech, eCommerce, gaming, retail, and other industries. Why Companies Outsource Their Customer Support to Us: - Over 16 years of experience - Over 1300 professionals on a team - Over 60 operational languages - PCI/DSS Certified Level L1 and Level L2 Service Provider - ISO/IEC 27001 certification - GDPR-, CCPA-, and HIPAA-compliance - Refined processes of onboarding, learning, and human development - Customer-focused consultants with exceptional language skills We Offer a Wide Range of Services, Including: - Customer support (Front desk, Tier 1) - Technical support services (Tier 1-3) - IT support services - Social media customer services - CX services - AI-powered support teams - System setup and Integration - Helpdesk integration & migration - Reception desk services - Back-office services (data entry, content moderation & enrichment) - KYC & ID verification - Data annotation

Pricing

Free Trial Not Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

82%
Reviews

60%
Momentum

60%
Popularity

60%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Modes of Support

24/7 (Live rep), Business Hours, Online

SupportYourApp Inc. Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

82%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Document Storage

Helps in storing the documents electronically and in a systematic way

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Customer Success Features

Account Management

Helps to manage user accounts within organisations

Churn Tracking

Monitor contract milestones and churn risk

Usage Analytics

Enables the tracking of feature adoption, user engagement, and drop-off points with clarity and precision.

Customer Health Scoring

Combines engagement metrics, payment data, and churn risk indicators to calculate a comprehensive customer health score.

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Workflow Automation

Automatically execute mundane and repetitive processes or workflow so that employees can focus on productive work

Lifecycle Management

Helps in automating and managing all the critical phases of a contract, starting from its initiation until its compliance and renewal.

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Milestone Tracking

They act as signposts through the course of your project, as they help to ensure that you're staying on track.

Call Center Features

Inbound Call Center

Allows you to receive an incoming call from customers

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Queue Management (Calls)

Allows you to control call queues and distributes call equally

Outbound Call Center

Allows your agent to make outgoing calls

Concurrency Support

Allows you to manage multiple calls concurrently

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

SupportYourApp Inc. Pricing

Free Trial

Not available

Credit Card Required to Get Started

Pricing Options

Premium Plans ( Quotation Based )

Essential Custom

For businesses with a limited customer base in need of a personalized approach.

Features

Team Size: 0.5-4 talents
Complexity: L1
Languages: Limited
Coverage: Up to 16/7
Multichannel Support
Talent Acquisition: Shared Hiring Team
Integration Plan: Add-on
CRM Selection & Setup: Add-on
Human Capital Development: Shared Manager
Service Delivery Management: Shared SDM
Project Documentation: Basic
Analytics Plan: Basic
Continuous Improvement: Add-on
Quality Management: Add-on
Backup: Add-on

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Growth Custom

For businesses with a growing customer base that require a diverse set of expertise and additional supervision at all stages of setup.

Features

Team Size: 5-19 talents
Complexity: L1, L2, L3
Languages: 60+
Coverage: Any
Multichannel Support
Talent Acquisition: Shared Hiring Team
Integration Plan
- Essential Integration*
- Standard Integration* (Add-on)
- Advanced Integration* (Add-on)
CRM Selection & Setup: Add-on
Human Capital Development: Shared/Dedicated Manager
Service Delivery Management: Shared/Dedicated SDM
Project Documentation: Extended
Analytics Plan: Pro
Continuous Improvement: Add-on
Quality Management: Add-on
Backup

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Advanced Custom

For businesses with a substantial customer base, complex support needs, and high inquiry volume.

Features

Team Size: 20-99 talents
Complexity: L1, L2, L3
Languages: 60+
Coverage: Any
Multichannel Support
Talent Acquisition: Dedicated Hiring Team
Integration Plan
- Essential Integration*
- Standard Integration* (Add-on)
- Advanced Integration* (Add-on)
CRM Selection & Setup: Add-on
Human Capital Development: Shared/Dedicated Manager
Service Delivery Management: Shared/Dedicated SDM
Project Documentation: Extended
Analytics Plan: Enterprise
Continuous Improvement: Add-on
Quality Management: Add-on
Backup

Start Free Trial

Enterprise Custom

For businesses that require a custom support ecosystem to handle a diverse range of customer interactions.

Features

Team Size: 100+ talents
Complexity: Tailored to user needs
Languages: Tailored to user needs
Coverage: Tailored to user needs
Multichannel Support: Tailored to user needs
Talent Acquisition: Tailored to user needs
Integration Plan: Tailored to user needs
CRM Selection & Setup: Tailored to user needs
Human Capital Development: Tailored to user needs
Service Delivery Management: Tailored to user needs
Project Documentation: Tailored to user needs
Analytics Plan: Tailored to user needs
Continuous Improvement: Tailored to user needs
Quality Management: Tailored to user needs
Backup: Tailored to user needs

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 25/02/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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SupportYourApp Inc. Reviews

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SupportYourApp Inc. FAQs

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.