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About SupportYourApp

Deep Dive with Clara AI

"SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support and CX services to growing companies around the globe. Today SupportYourApp has: • 8 international hubs (Latin America, Central Europe, Eastern Europe, North Africa, West Africa, Southern Africa, Middle East and South-East Asia) • Over 1200 people on a team (over 2000 if speaking about SUP Group) • Over 250 clients from over 30 countries • Over 60 operational languages • PCI/DSS L1 Service Provider • SO/IEC 27001:2013 certification • GDPR-, CCPA-, and HIPAA-compliance

Pricing

Free Trial Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

85%
Reviews

60%
Momentum

60%
Popularity

60%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)
Individuals

API Support

Modes of Support

24/7 (Live rep), Business Hours

SupportYourApp Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

85%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Document Storage

Helps in storing the documents electronically and in a systematic way

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

SupportYourApp Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Quotation Based )

Essential Custom

For businesses with a limited customer base in need of a personalized approach.

Features

Team Size: 0.5-4 talents
Complexity: L1
Languages: Limited
Coverage: Up to 16/7
Multichannel Support
Talent Acquisition: Shared Hiring Team
Integration Plan: Add-on
CRM Selection & Setup: Add-on
Human Capital Development: Shared Manager
Service Delivery Management: Shared SDM
Project Documentation: Basic
Analytics Plan: Basic
Continuous Improvement: Add-on
Quality Management: Add-on
Backup: Add-on

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Growth Custom

For businesses with a growing customer base that require a diverse set of expertise and additional supervision at all stages of setup.

Features

Team Size: 5-19 talents
Complexity: L1, L2, L3
Languages: 60+
Coverage: Any
Multichannel Support
Talent Acquisition: Shared Hiring Team
Integration Plan
- Essential Integration*
- Standard Integration* (Add-on)
- Advanced Integration* (Add-on)
CRM Selection & Setup: Add-on
Human Capital Development: Shared/Dedicated Manager
Service Delivery Management: Shared/Dedicated SDM
Project Documentation: Extended
Analytics Plan: Pro
Continuous Improvement: Add-on
Quality Management: Add-on
Backup

Start Free Trial

Advanced Custom

For businesses with a substantial customer base, complex support needs, and high inquiry volume.

Features

Team Size: 20-99 talents
Complexity: L1, L2, L3
Languages: 60+
Coverage: Any
Multichannel Support
Talent Acquisition: Dedicated Hiring Team
Integration Plan
- Essential Integration*
- Standard Integration* (Add-on)
- Advanced Integration* (Add-on)
CRM Selection & Setup: Add-on
Human Capital Development: Shared/Dedicated Manager
Service Delivery Management: Shared/Dedicated SDM
Project Documentation: Extended
Analytics Plan: Enterprise
Continuous Improvement: Add-on
Quality Management: Add-on
Backup

Start Free Trial

Enterprise Custom

For businesses that require a custom support ecosystem to handle a diverse range of customer interactions.

Features

Team Size: 100+ talents
Complexity: Tailored to user needs
Languages: Tailored to user needs
Coverage: Tailored to user needs
Multichannel Support: Tailored to user needs
Talent Acquisition: Tailored to user needs
Integration Plan: Tailored to user needs
CRM Selection & Setup: Tailored to user needs
Human Capital Development: Tailored to user needs
Service Delivery Management: Tailored to user needs
Project Documentation: Tailored to user needs
Analytics Plan: Tailored to user needs
Continuous Improvement: Tailored to user needs
Quality Management: Tailored to user needs
Backup: Tailored to user needs

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 25/02/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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SupportYourApp Reviews

User Rating

4.7/5 (Based on 11 Ratings)

Rating Distribution

Excellent
72.7%
Very Good
27.3%
Average
0%
Poor
0%
Terrible
0%

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SupportYourApp Reviews

SupportYourApp FAQs

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.