Home/Help Desk Software/Zendesk Support vs DeskyUpdated on: March 3, 2024

Compare Zendesk Support vs Desky

92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zendesk Support
Zendesk Support Help Desk Software (3480 Ratings)
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Jitbit Helpdesk
Jitbit Helpdesk Help Desk Software (106 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho Desk
Zoho Desk Help Desk Software (3417 Ratings)
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92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zendesk Support

Zendesk Support

Help Desk Software (3480 Ratings)
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Jitbit Helpdesk

Jitbit Helpdesk

Help Desk Software (106 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho Desk

Zoho Desk

Help Desk Software (3417 Ratings)
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Overview

Summary

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. ..show more

Desky is a simple helpdesk ticketing solution that’s fast and affordable to delight customers. The platform is designed to make support tickets work faster for customers and agents. With a transfer button right next to the support ticket, users can assign it directly to the respective departments and team members. With the unique user interface design, users can respond to their customers faster and easier. The live chat option comes with a mix of the right features to boost conversions. It helps to maintain brand consistency by styling the customer helpdesk according to your brand’s look and feel. Users can personalize brand elements like logo, color, content, and favicon. Businesses can design their Desky by selecting what information is perfect to grab customer attention. It allows users to link their subdomain to their support portal. The tool provides an option where tickets can be converted to emails automatically and also convert incoming emails into tickets. ..show more

Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based businesses. It is easy to use and provides thorough support to customers. It enables you to send emails to the helpdesk and start managing the raised tickets. SaaS and IT versions integrate with over 500+ applications like mailboxes, Google Drive, etc. There is also a cloud version that is secure, powerful and easy to set up. The software comes with apps across both Android and iOS devices where customers can keep viewing the details of the ticket until it is resolved. The helpdesk automation feature of Jitbit helps you to have control over your raised tickets. Its team mailbox allows you to prioritise your tickets. With this app, users can type innovative replies for knowledge-based articles. The software allows you to seek feedback from customers through the ‘Ideas’ forum. Moreover, you can also sign-in to your Google Account from the Azure account. You can manage your IT service request tickets by its IT ticketing system. The app is customisable and you can easily monitor your organisation’s assets. ..show more

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. ..show more

Features

Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Automated Routing Helps automatically routing queries and data to the right agent

Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement

Customizable Branding Facilitates brand marketing as per the brand-owner's requirement and preference

Document Storage Helps in storing the documents electronically and in a systematic way

Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Known Issue Management Helps to tackle and to manage familiar issues or routine challenges

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Macros (Templated Responses) Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Multi-Channel Communication Helps in receiving queries and offering help through multiple channels

Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Social Media Integration Enables integrating the software with social media for better reach and coverage

Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / +1 415-418-7506

Mumbai, India

Edinburgh, Scotland / +1 646-397-7708

Pleasanton, California / +1 888-900-9646

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Suite Team
$59 /User/Month

Features

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - Single
  • Easy-to-set up automations & workflows
  • AI-powered automated answers - Up to 50
  • Unified agent workspace
  • Routing based on agent status and capacity
  • Reporting and analytics: PreBuilt
  • Data and file storage: Standard
  • 1,000+ apps and integrations: PreBuilt
  • Robust APIs: Standard Rate Limit
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
Suite Growth
$99 /User/Month

Features

  • Includes features of Suite Team plan, plus
  • Help center - Multiple
  • Easy-to-set up automations and workflows with additional options
  • AI-powered automated answers - Up to 100
  • Data and file storage: Intermediate
  • 1,000+ apps and integrations: PreBuilt and Custom
  • Robust APIs: Advanced Rate Limit
  • Self-service customer portal
  • AI-powered knowledge management
  • Customisable ticket layouts
  • Light access licenses: Upto 50
  • Service Level Agreement (SLA) management
  • Multilingual support and content
Suite Professional
$125 /User/Month

Features

  • Includes features of Suite Growth plan, plus
  • AI-powered automated answers - Up to 500
  • Routing based on agent status, capacity and skills, as well as conversation priority
  • Reporting and analytics - Prebuilt and Custom
  • Light access licenses: Upto 100
  • Live agent activity dashboard: Viewable
  • Integrated community forums
  • Private conversation threads
  • Customisable and shareable dashboards
  • Advanced voice capabilities
  • Data Location Options
  • HIPAA compliance
  • Events Connector for Amazon Web Services
Suite Enterprise
$199 /User/Month

Features:

  • All the core elements needed for excellent customer support, and
  • Custom team roles and permissions
  • Advanced knowledge management
  • Customizable agent workspaces
  • Customizable branding for web conversations
  • Light access licenses - Upto 1000
  • Live data and external dashboard sharing
  • Live agent activity dashboard - Customisable, agent capacity, plus live agent status drill-in
  • Sandbox environment for change management
  • Robust APIs - Enterprise Rate Limit
  • AI-powered triage and conversation insights - Retail Only
View Price Page
Free
Free

Features

  • 1 Agent
  • 100 Tickets/month
  • 1000 Customers
  • 500MB Storage
  • Knowledge Base
  • Envato Integration
  • 60 Days Data Retention
Freelancer
$5 /Month

Features

  • 1 Agent
  • Unlimited Tickets
  • Email Ticketing
  • Live Chat
  • Unlimited Customers
  • Unlimited Products
  • Knowledge Base
  • Saved Replies
  • Envato Integration
Startup
$19 /Month

Features

  • Upto 5 Agents
  • Unlimited Tickets
  • Email Ticketing
  • Live Chat
  • Unlimited Customers
  • Unlimited Products
  • Knowledge Base
  • Saved Replies
  • All Integrations
  • Custom Domain
  • Remove Desky Branding
  • Developer APIs
  • Custom JS & CSS
Business
$39 /Month

Features

  • Upto 10 Agents
  • Unlimited Tickets
  • Email Ticketing
  • Live Chat
  • Unlimited Customers
  • Unlimited Products
  • Knowledge Base
  • Saved Replies
  • All Integrations
  • Custom Domain
  • Remove Desky Branding
  • Developer APIs
  • Custom JS & CSS
  • Custom User Roles
  • External Purchase Verification
Enterprise
$149 /Month

Features

  • 10+ Agents
  • Unlimited Tickets
  • Email Ticketing
  • Live Chat
  • Unlimited Customers
  • Unlimited Products
  • Knowledge Base
  • Saved Replies
  • All Integrations
  • Custom Domain
  • Remove Desky Branding
  • Developer APIs
  • Custom JS & CSS
  • Custom User Roles
  • External Purchase Verification
View Price Page
Freelancer
$29 /Month

The essentials to provide basic support for clients

Features

  • 1 agent
  • Unlimited storage
  • All the core features
  • iOS/Android apps
  • Custom domain
Startup
$69 /Month

For aspiring teams getting traction

Features

  • 4 agents
  • Unlimited storage
  • All the core features
  • iOS/Android apps
  • Custom domain
Company
$129 /Month

Established profitable businesses

Features

  • 7 agents
  • Unlimited storage
  • All the core features
  • iOS/Android apps
  • Custom domain
  • Downloadable backup
Enterprise
$249 /Month

Big and serious enterprises with thousands of clients

Features

  • 9 agents, $29 extra
  • Unlimited storage
  • All the core features
  • iOS/Android apps
  • Custom domain
  • Downloadable backup
  • Hide "powered by Jitbit"
  • Expedited support
  • HIPAA compliance, BAA
Small (For Your Server)
$2199 Others

Medium sized support teams

Features

  • 10 agents
  • Free upgrades for 1 year
  • Perpetual license
Company (For Your Server)
$3799 Others

For established profitable businesses

Features

  • 20 agents
  • Free upgrades for 1 year
  • Perpetual license
  • iOS/Android apps
  • API, SAML
Enterprise (For Your Server)
$6499 Others

For enterprise-scale internal & external support

Features

  • Unlimited agents
  • Free upgrades for 1 year
  • Perpetual license
  • iOS/Android apps
  • API, SAML
  • Expedited support
Source Codes
Custom

Need to review and modify the source codes

Features

  • Unlimited agents
  • Free upgrades for 1 year
  • Perpetual license
  • iOS/Android apps
  • API, SAML
  • Expedited support
  • Source codes included
View Price Page
Free
Free

Features

  • 3 Free Agents
  • Email Ticketing
  • Comment in Ticket
  • Private Conversations in Ticket
  • Spam Tickets
  • Ticket History
  • Ticket Resolution Note
  • Ticket Tags: 10 Tags/Ticket
  • Quick Ticket View (Peek View)
  • Response Editor with Rich Text Support
  • Advanced Search
  • Response Draft
  • Email Channel: 1
  • Help Center
  • Feedback Widget: 1
  • Advanced Web Forms: 1
  • Notification Rules
  • Macros: 2
  • Number of SLAs: Default Priority based SLA
  • Stop the SLA Clock (On Hold State): Default for On Hold Status (Not customizable)
  • Custom Email Templates: Default Templates
  • Customize Tabs
  • Customize Form Fields
  • Helpdesk Appearance - Night Mode
  • Display Screen Settings
  • Display Font control
  • Reply Editor Font Controls
  • Reply Button Behaviour
  • Landing Page Settings
  • Reply - Article Auto Suggestion
  • Default Send Behaviour
  • Multi-language Support
  • Date & Time Format Control
  • Private Knowledge Base for Agents
  • Article Versioning
  • Contact & Account Information Management
  • Private Notes for Contacts & Accounts
  • Dedicated Owners for Contacts & Accounts
  • Agent Dashboard
  • Profiles: Default (Non-Editable)
  • Roles: Default (Non-Editable)
  • Add-Ons
    • G Suite
    • Zoho Assist: 1 Free User
  • Radar App for Zoho Desk
  • Zoho Desk App
  • IP Range restriction (active directory)
  • CSP policy header
  • Anonymization of agent and customer
  • Data Center Location
  • Highlight Critical Information
  • Underline Links
  • Emphasis Focus Area
  • Animation Controls
  • Reading Mask
  • Zoom Level Adjuster
  • Screen Reader
  • Keyboard Focus Navigation
  • API: 15,000 calls/day/org.
  • Export Data: 1000/batch
  • Import History: Past 60 days
  • Email Support
Standard
$20 /User/Month

All the essential support features to augment your customer service team.

Features

  • Unlimited Agents
  • Includes features of Free plan, plus
  • Ticket Tags: 20 Tags/Ticket
  • Followers
  • Time Entry
  • Search Facet
  • Snippets for Faster Response
  • Email Templates in Reply Editor
  • Work Modes
  • Real Time Updates in Ticket List & Detail View
  • Real Time Ticket Count in Starred Views
  • Team Feeds
  • Email Channel: 5
  • Advanced Web Forms: 5
  • Community Forums
  • WhatsApp: Yes (Usage-based charges applied by WhatsApp )
  • Telegram
  • Wechat
  • Line
  • Dashboard
  • WhatsApp Sandbox
  • Canned Messages
  • Auto-Responses
  • WhatsApp Template Messages
  • Ticket Conversion
  • Embeddable options
  • Profanity Management
  • Chat transfer
  • Notifications
  • Macros: 5
  • Workflow Rules: 5/Module
  • Supervise - Time-based Rules: 5
  • Direct Assignment to Agents and Teams: 5
  • Agent Idle Timeout
  • Number of SLAs: 4
  • Stop the SLA Clock (On Hold State)
  • Multi-Level Escalations
  • Business Hours: 1
  • Holiday List: 1
  • Custom Email Templates
  • Custom Fields: 50 fields/Module
  • Field Dependencies
  • Public Knowledge Base
  • Knowledge Base Dashboards
  • Community
  • ASAP
  • Contact & Account Custom Fields: 50 Fields
  • Contact & Account Insights
  • Deduplicate Contacts & Accounts
  • Follow Contacts & Accounts
  • Contact to Product Association
  • Tasks
  • Manual Ticket Time Tracking
  • Product Based Ticket Tracking
  • Associate Products to Contacts
  • Associate Products to Accounts
  • Dedicated Owner for Products
  • Custom Fields for Products: 50 Fields
  • Custom Views for Products
  • Tickets Stages
  • Custom Reports: 50
  • Export Reports to CSV, XLS or PDF
  • Custom Dashboards: 10
  • Headquarters Dashboard
  • Response, Resolution & FCR Dashboards
  • Knowledge Base Dashboard
  • Community Dashboard
  • Profiles: 5
  • Roles: 5
  • Integrations
    • Zoho CRM
    • Bigin
    • Zoho Analytics
    • Zoho Projects
    • Zoho BugTracker
    • Zoho Lens Add-on
    • SMS Add-on
    • Zoho Cliq
    • Zoho SalesIQ
    • Atlassian Jira
    • Slack
    • Zoho Books/Invoice
    • Zoho Inventory
    • Zoho Subscription
    • Zoho Flow: Yes (Excludes flows that use features not supported in the standard plan.)
    • Zoho Campaigns
    • Salesforce
    • Zapier: Yes (Excludes zaps that use features not supported in the standard plan.)
    • Office 365
    • MS Teams
    • Zoho PageSense
  • Public Extensions: Yes (Excludes extensions that use features not supported in the standard plan.)
  • Single Sign-on using SAML in Helpcenter
  • User Authentication (JWT) in ASAP
  • API: 200,000 calls/day/org
  • Export Data
  • Data Backup (Beta): 1 backups/month
Professional
$35 /User/Month

Simplified collaboration and process automation functionalities for fast-growing teams.

Features

  • Includes features of Standard plan, plus
  • Ticket Tags: 30 Tags/Ticket
  • Approvals
  • Team Ownership
  • Ticket Sharing
  • Send as Email
  • Review Ticket Replies
  • Gamescope for Agents
  • Agent Collision Detection
  • Agent Collision Chat
  • Agent Collision Reply Avoidance
  • Email Channel: 10
  • Feedback Widget: 1/Department
  • Advanced Web Forms: 10/Department
  • Telephony
  • Custom Workflows
  • Macros: 15/Department
  • Workflow Rules: 15/Department/Module
  • Supervise - Time-based Rules: 15/Department
  • Custom Actions Gallery in Workflows
  • Direct Assignment to Agents and Teams: 15
  • Round-Robin Ticket Assignment by Load Balancing: 10/Department
  • Active Blueprints: 1/Department
  • Transitions per Blueprint: 20
  • Common Transitions per Blueprint: 1
  • Fields and Actions per Transition: 10
  • State Level SLAs & Escalations
  • Dynamic Transition Owner
  • Transitions Draft (Partial Transitions)
  • Number of SLAs: 10/Department
  • Customer Based SLA
  • Custom Fields: 150 fields/Module
  • Teams
  • Ticket Templates
  • Department Specific Layout
  • Multi Lingual (Beta)
  • Remote Authentication
  • Multiple Department Support Tracking: 10
  • All-department View of Tickets
  • Department Based Signatures
  • Department-Specific Product Handling
  • Multilingual Knowledge Base
  • Community Gamification
  • 301 Redirection
  • Google Analytics Integration
  • Themes Gallery
  • CSS Customization
  • Custom Widgets
  • Contact & Account Custom Fields: 150 Fields
  • Secondary Contact (Cc's)
  • Contacts to Multiple Accounts
  • Events
  • Calls
  • Auto Ticket Time Tracking
  • Activity Time Tracking
  • Billing Preferences
  • Custom Fields for Products: 150 Fields
  • Custom Reports
  • Custom Dashboards
  • Calls Reports and Dashboards
  • SLA Dashboards
  • Telephony Agent Availability
  • Telephony
    • In-Product Call Notifications
    • Call-to-Ticket Conversion
    • Answer Over-The-Web
    • Answer Over-The-Phone
    • Call Logging
    • Call Transfer
    • Call Recording
    • Call Hold
    • Call Mute
    • Business Hours Configuration
    • Non-Business Hour Management
    • Call Queue Handling
    • Outbound Calls
    • Missed Call Management
    • Custom Greeting Configuration
    • Call Routing (Sequential & Simultaneous)
    • Call Waiting Message
    • Caller History
    • Voice Mail
    • Real-time Agent Availability
    • Call Reports and Dashboards
    • Fallback Number
    • Spam Call Handling
    • Call Summary
    • Profiles: 25
    • Roles: 25
  • Add-ons
    • Zoho Flow
    • Zapier
    • Telephony and PBX
  • Public Extensions
  • Private Extensions
  • Custom Actions via Extensions
  • Read Recipients
  • API: 500,000 calls/day/org
  • Mobile SDK
  • Webhook: 5 Active
  • Import Data: 20000/batch
  • Chat Support
Enterprise
$50 /User/Month

Advanced AI and customization capabilities to enable enterprise-grade support.

Features

  • Includes features of Professional plan, plus
  • Ticket Tags: 50 Tags/Ticket
  • Email Channel: 100
  • Advanced Web Forms: 20/Department
  • Twitter: 2 Brands (add-on brand available on request)
  • Facebook: 2 Brands (add-on brand available on request)
  • Instagram: 2 Brands (add-on brand available on request)
  • Live Chat
  • Macros: 30/Department
  • Workflow Rules: 30/Department/Module
  • Supervise - Time-based Rules: 30/Department
  • Custom Functions in Workflows
  • Schedules: 10/Department
  • Field Watching - Trigger on Specific Field Updates
  • Direct Assignment to Agents and Teams: 30
  • Round-Robin Ticket Assignment by Load Balancing: 15/Department
  • Active Skills: 30/Department
  • Skill based Ticket Assignment
  • Active Blueprints: 20/Department
  • Transitions per Blueprint: 100
  • Common Transitions per Blueprint: 5
  • Fields and Actions per Transition: 30
  • Strict Mode Controls
  • Custom Functions in Blueprints
  • Number of SLAs: 20/Department
  • Contract Management in SLA
  • Business Hours: 100
  • Holiday List 100
  • Custom Fields: 230 fields/Module
  • Layout Rules
  • Validation Rules
  • Multi Layout: 20 Layouts / Department
  • Reply Assistant
  • Sentiment Predictions
  • Ticket Auto Tagging
  • Anomaly Notifications
  • Zia Answer Bot
  • Multiple Department Support Tracking: 50
  • Auto-translation of KB articles
  • Answer Bot in ASAP
  • Live Chat in ASAP
  • Multi-brand Help Center
  • HTML Customization
  • GC Flows
  • Global Variables
  • Session Variables
  • GC Widgets
  • Contact & Account Custom Fields: 230 Fields
  • Custom Fields for Products: 230 Fields
  • Schedule Reports: 100
  • Blueprint Dashboard
  • ZIA Dashboard
  • All Department Analytics (Global Reports and Dashboards)
  • Profiles: 50
  • Roles: 250
  • Data Sharing
  • DKIM/DMARC
  • Custom Field Encryption
  • ePHI Field Labeling
  • API: 1,000,000 calls/day/org
  • Webhook: 10 Active
  • Deluge (Custom Function)
  • Import Data: 30000/batch
View Price Page

SCREENSHOTS

Zendesk Support Screenshots
Desky Screenshots
Jitbit Helpdesk Screenshots
View 4 screenshot(s)
Zoho Desk Screenshots
View 3 screenshot(s)

INTEGRATIONS

    NA
  • Envato Sites
  • Slack
  • WooCommerce
  • WordPress
  • Visual Studio IDE
  • Dropbox Business
  • Asana
  • Slack
  • SurveyMonkey
  • GitHub
  • Trello
  • GitLab
  • Harvest
  • Google Drive
  • Zapier
  • Jira
  • Customer Thermometer
  • Zoho BugTracker
  • Zoho Cliq
  • RingCentral Office
  • Slack
  • Zoho PageSense
  • Twilio Flex
  • Zoho Invoice
  • Zoho Creator
  • Trello
  • Zoho CRM
  • Zoho SalesIQ
  • Zoho Analytics (Zoho Reports)
  • Google Analytics
  • Salesforce
  • Zapier
  • Zoho Projects
  • Jira
  • Zoho Social
  • Zoho Books

ALTERNATIVES

Top alternatives to Zendesk Support

Zendesk Talk
Zendesk Talk
Help Scout
Help Scout
Openbravo Commerce Suite
Openbravo Commerce Suite
SysAid
SysAid
Zoho Desk
Zoho Desk

Top alternatives to Desky

Effy
Effy
SysAid
SysAid
Zoho Desk
Zoho Desk
Freshdesk
Freshdesk
LiveAgent
LiveAgent