Revelation helpdesk

About Revelation helpdesk

Revelation helpdesk software, Convert and organize emails into tickets with our automatic "Email to Ticket" parser. The individually branded Self Service Interface provides a personalized experience for your end-users and their managers to log new tickets, view current tickets and dashboards. Connect with users and solve issues quickly using Live Chat.

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Pricing

Free Trial Available
Starts at $19.0. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%
Reviews

65%
Momentum

61%
Popularity

73%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Revelation helpdesk Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Revelation helpdesk Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

Core Free

Features

3 license max
Basic helpdesk Settings
Ticket Management
Email Alerts
Knowledge Base
Customizable Interface
Customizable Ticket Status
Color Coded Tickets

Select $19.00 $19.00 per year

Features

Includes features of core plan, plus
Office 365 True-Sync
Office 365 Integration
Microsoft Teams Integration
Power BI Integration
Parent/Child Ticketing
Google Mapping
Scheduled Event Ticketing
Custom Fields
Ticket/Email Templates
Asset Management
Mobile Interface
Multi-Edit Ticket Abilities

Prime $39.00 $39.00 per year

Features

Includes features of Select plan, plus
Branding/White Label
Service Level Management
Dashboards
Email Ticketing
Self Service/Chat
Customer Satisfaction
Web Services Integration (API)
Define Project Workstreams

Game Plan $59.00 $59.00 per year

Features

Includes features of Prime plan, plus
Assign Group & Individual Tasks
Gantt Charts
Donut & Radar Completion Dashboards
Cost vs. Value Comparison
Actual vs. Estimated Time

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 10/06/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Revelation helpdesk Pricing.