MyLiveChat vs Provide Support Comparison

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

MyLiveChat

Live Chat Software

3.5 9 user ratings

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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Provide Support

Live Chat Software

4.6 92 user ratings

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Overview

Description	My LiveChat is an online live chat platform that facilitates the users to engage with their customers in a faster and personal way. It enables the user to chat with their customer in real-time to provide a messaging experience that has a human touch. My LiveChat offers tools to introduce a floating chat button to your website using a simple HTML code. You can provide personalized help in real time to your customers by proactive support tools and layering humans. It allows you to offer a quick and impactful support experience to your customers to increase the efficiency of your business. Users can make use of features like canned responses to answer real time questions and share files and pictures with just a few clicks. You get unlimited chats without any charges with My LiveChat. You can additionally monitor, transfer, report, and do team chats along with customizing everything, from agent greetings to company logos to your chat window. The platform is free to use for 1 seat and offers many price variations for more than 1 seat to suit every requirement and need. Read more	Provide Support allows its users to add live chat on their websites and provide instant support to their customers. Users can set up live chat in three steps. It provides a downloadable operator console and a mobile app with a set of audio and visual alerts for any incoming requests. It's possible to view all customer information on one screen, look them up on a map and proactively engage new website visitors. Users can customize the live chat window color to match their website design and add their company greeting message and operator photos. Its chat forms have the functionality to let users collect only the data they need from their users. Live chat can integrate with popular platforms such as WordPress, Magento, Joomla, Shopify, and other leading Content Management Systems (CMS). Provide Support live chat software is available for Mac OS, Windows, Linux, iOS and Android, as well as through a web interface. Read more
Pricing Options	Free Trial Available Starts at $15.0. Offers Free-forever plan.	Free Trial Available Starts at $8.25. Offers Free-forever plan.
SW Score & Breakdown	87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 97% Reviews 69% Momentum 62% Popularity 70%	93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 95% Reviews 82% Momentum 71% Popularity 88%
SaaSworthy Awards	# 4 Most Searched	# 7 Highly Rated # 12 Most Popular

Features

Total Features	9 Features	8 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 5 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	NA

Reviews & Ratings

User Rating	3.5/5 9 user ratings	4.6/5 92 user ratings
Ratings Distribution	Excellent 46.7% Very Good 20% Average 0% Poor 6.7% Terrible 26.7%	Excellent 63.5% Very Good 32.5% Average 3.2% Poor 0% Terrible 0.8%
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Pricing

Pricing Options	Free Trial Available Starts at $15.0. Offers Free-forever plan.	Free Trial Available Starts at $8.25. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Free Plan Free Starter Plan $15.00 $15.00 per month Basic Plan $29.00 $29.00 per month Corporate Plan $59.00 $59.00 per month Enterprise Plan $99.00 $99.00 per month	Small Business $8.25 $15.00 per month Free Free Corporate $16.50 $30.00 per month Enterprise $33.00 $60.00 per month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	LiveChat 4.6 Based on 2594 Ratings MyLiveChat Vs LiveChat LiveEngage 3.9 Based on 435 Ratings MyLiveChat Vs LiveEngage Smartchat MyLiveChat Vs Smartchat HelpOnClick 4.5 Based on 31 Ratings MyLiveChat Vs HelpOnClick Provide Support 4.6 Based on 126 Ratings MyLiveChat Vs Provide Support	LiveChat 4.6 Based on 2594 Ratings Provide Support Vs LiveChat HelpOnClick 4.5 Based on 31 Ratings Provide Support Vs HelpOnClick MyLiveChat 3.5 Based on 15 Ratings Provide Support Vs MyLiveChat LiveAgent 4.7 Based on 2506 Ratings WebsiteAlive 4.7 Based on 9 Ratings Provide Support Vs WebsiteAlive
	View All MyLiveChat Alternatives	View All Provide Support Alternatives