ChaseData

About ChaseData

ChaseData offers powerful and affordable call center solutions for one’s BPO business by its integration with websites, social media, and traditional mass mail. The software offers a fast call back feature to reach out to a customer while his/her interest is strong, thus improving customer satisfaction. ChaseData offers industry-specific solutions to help both B2B as well as B2C marketing. The robust tools of the software keep track of how many contacts are made and the volume of sales generated. Users can control costs as well as the interface to increase the productivity of the business. The software comes inbuilt with compliance management, call logging, recording and routing, live chat and escalation management to modernize the call center business. The software provides a custom-made solution for inbound, outbound, and multichannel businesses through features like predictive and progressive dialer and click-to-call outbound dialing. The application also has an interface with email, live chat, text and social media channels. It even offers integration with the greatest productivity apps to increase sales. ChaseData comes with an onboard analytics feature to manage call queues, track performance and monitor customer satisfaction levels.

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Pricing

Free Trial Available
Starts at $89.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

81%
Momentum

61%
Popularity

75%

Platforms Supported

Browser Based (Cloud)
Desktop App (Windows)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

ChaseData Features

Show Feature Explanation

Show Missing Features

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

ChaseData Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Small Business $89.00 $89.00 per user / month

Enterprise-class outbound dialing plus powerful inbound automatic call distribution (ACD) software perfectly suited for startups and small offices seeking aggressive growth.

Perfect for low volume blended contact centers.

US and Canada Dialing, UK , LATAM

Features

3000 Telecom Minutes Including
Voice Channels per Agent : 1
Call Conference, Hold, Transfer, Monitoring
Digital Call Recording and Playback : 3 months
List Management, Live Dashboard, Skill Set Assignment
Preview dialing
Progressive dialing
Inbound Capability Included
Auto Attendant and IVR
Automatic Call Distribution
Music On Hold
Local, Nationwide and Toll Free Numbers Available
Remote Agent Capability
Personal Voice Mails and DID
Standard Reporting Package
Chat Support
Email Support

Professional $139.00 $139.00 per user / month

Experience the fastest, highest efficiency, lowest drop rate predictive dialing kernel available today. This edition is custom made to maximize sales, lower payroll and decrease training time.

Perfect for high volume outbound sales centers.

US, Canada, International

Features

5000 Telecom Minutes Included
Voice Channels per Agent : 4
Includes features of Small Business plan, plus
Digital Call Recording and Playback : 6 months
Predictive dialing
Skill based Routing
Trainee Mode for New Trainees
Customized Sip Trunking
Phone support
Zapier (Over 500 integrations and growing)

Enterprise $169.00 $169.00 per user / month

Meet your mission critical requirements day in and day out. This is a secure and infinitely scalable enterprise solution engineered for high volume contact centers with complex call segmentation and 3rd party integration requirements.

Perfect for large scale blended contact centers

US, Canada, International

Features

7000 Telecom Minutes Included
Voice Channels per Agent : 6
Includes features of Professional plan, plus
Digital Call Recording and Playback : 1 Year
Agentless dialing
Auto Leave message on Voice mail
SOAP based Salesforce API
Native API (Sugar CRM, Zoho and Oracle)

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 23/01/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ChaseData Pricing.

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ChaseData Reviews

User Rating

4.8/5 (Based on 49 Ratings)

Ratings Distribution

Excellent
83.7%
Very Good
12.2%
Average
4.1%
Poor
0%
Terrible
0%

Do You Use ChaseData?

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Review Summary

Overall, users praise the robust features and customization options of the software, highlighting its ability to handle complex call center requirements. Many reviewers commend the software's user-friendly interface, ease of implementation, and helpful customer support. However, some users express concerns about the occasional technical glitches and the need for improved reporting capabilities. Additionally, a few reviewers mention that the software's pricing can be a deterrent for some businesses.

Pros

Comprehensive call center solution: Handles inbound and outbound calls, voicemails, and faxes efficiently.
Robust reporting and analytics: Provides customizable reports and realtime metrics for datadriven decisionmaking.
Scalable and flexible: Accommodates businesses of all sizes, with scalable pricing and customizable features.
Userfriendly interface: Simple and intuitive user interface ensures easy adoption and minimal training requirements.

Cons

Occasional technical glitches: Some users have reported experiencing intermittent downtime or technical issues.
Limited integrations: While the software integrates with popular CRMs, the range of thirdparty integrations could be broader.
Steep learning curve: Some users have found the initial setup and configuration process to be complex and timeconsuming.
Limited customization options: Some users have requested more flexibility in customizing the software to meet their specific needs.