Compare CallTools vs Aircall

Remove All ADD PRODUCT CallTools Aircall	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove CallTools Call Center Software (405 Ratings)	Remove Aircall Contact Center Operations Software (1209 Ratings)
Remove All ADD PRODUCT CallTools Aircall	Visit Website	Start Free Trial

ADD PRODUCT	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove CallTools Call Center Software (405 Ratings)	Remove Aircall Contact Center Operations Software (1209 Ratings)
ADD PRODUCT	Visit Website	Start Free Trial

Overview

Summary

CallTools is a futuristic call center management solution designed for small and large businesses around the world, such as BPOs, telephone marketers, contractors, sales and customer service centers. The software offers a host of options for its user’s business including modules like predictive dialing, preview dialing and more. Further, Calltools includes real-time review and call recording options, enabling managers to monitor the performance of individual agents and the entire business in an efficient manner. The detailed reports offered by the software enables call centers to monitor total calls, active campaigns, live calls, abandonment rates and more. It records detailed call lists including caller IDs, timestamp, duration, and voice recording. Organizations can mask individual calls, enable telemarketing-based auto dialer and use group DID matching services as well. The software offers active integrations with 750+ apps like Zoho, Salesforce, Hubspot, Base and more using Zapier. The business SMS messaging feature within Calltools enables lead nurturing processes in an efficient manner. ..show more

Aircall Call Centre software is a top-ranking call center software because it seamlessly integrates features with the most popular help desk tools. This tool offers customer relationship management, live chat, and eCommerce software to predict customer requirements on every call, helping businesses enhance their efficiency. Aircall is a useful cloud-based phone calling system and a call center solution to handle modern-day businesses effectively. It is a voice platform that ensures seamless service with productivity and helpdesk tools. Aircall is a great platform that helps businesses to run smoothly by supporting their sales team. It offers efficient and clear communication with the customers through deep insights and real-time analytics. And through its industry-leading call center features, customer relationships are enhanced. It assists businesses in making the phone calling process easy, accessible and transparent for the users. Businesses that use Aircall can receive advanced analytics and track the performance of their team’s and agent’s productivity. Moreover, they can check the team activity promptly on the live feed with an existing help desk and CRM feature that strengthens the understanding process. It is a flexible voice solution for businesses with custom, professional, and essentials pricing strategies. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Irvine, California / 1-800-679-1637

New York, New York / +1 888-240-6923

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	CallTools Custom Features Outbound Call Center Inbound Call Center Call Management CRM, SMS & Email Integrations View Price Page	Essentials $30 /User/Month $30 per user per month billed yearly Features Unlimited inbound calls (toll-free excluded) 50+ Integrations and API access Collaboration features IVR Voicemail Click-to-Dial Phone support Professional $50 /User/Month $50 per user per month billed yearly Features Includes features of Essentials plan, plus Salesforce integration Advanced analytics and reporting Live call monitoring Call tagging & dispositioning Advanced support features including queue call back Advanced sales features including Power Dialer Dedicated account manager Custom Custom Features Includes features of Professional plan, plus Custom analytics Unlimited outbound calls * Custom onboarding Access to API developer support Service-level agreement (SLA) View Price Page