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Showing 1 - 20 of 135 Products

Top 10 Ameyo Fusion CX Alternatives

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Kayako logo
Robust help desk tool for quality customer support 4.3 Based on 250 Ratings
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What is Kayako and how does it work?

Kayako is a help desk software as well as a CRM software for keeping both internal team and customers happy. You can monitor customer conversation and queries over any preferred social media channel and facilitates in personalizing customer service. It offers ecommerce support as well. This internal help desk software offers support in diverse arenas like IT, finance & HR. Kayako features live chat, help center ticket and email facilities. It further has the login only Help Center that helps users answer their own queries. It can automate workflow, has virtual forms to fetch the info it requires, offer canned response, generate reports, create user profile, can map customer journey etc.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 98%
  • Reviews 87%
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Kayako Pricing

  • Free Trial Available
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Products Similar to Ameyo Fusion CX

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

UVdesk logo
Create an efficient and automated helpdesk 4.6 Based on 7 Ratings
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What is UVdesk and how does it work?

UVdesk provides an open-source helpdesk solution to help enterprises achieve efficiency in rendering services to the customers. The software comes with a range of helpdesk features and modules that allows brands to set up a robust customer support platform. Its ticket managing system automatically allots ticked IDs to the customer queries, sorts the tickets as open, pending and closed and sends notifications for all the updates of one’s account right on the portal. UVdesk also connects with all major e-Commerce platforms that allow the support department of an enterprise to fetch all order related details, authenticate the same, and understand queries easily. Moreover, the Seller Central Messaging system converts all customers’ messages from Amazon into tickets so that the support team can provide resolutions directly from the UVdesk platform. There is also a support knowledgebase library creator Bianka. It is a floating button that offers swift support to the customers with the help of a ton of FAQs and general help articles. All these features of UVdesk help a brand to build a robust and automated customer support helpdesk.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 77%
  • Reviews 76%
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UVdesk Pricing

  • Free Trial Available
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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Front logo
Easy and fast help desk software 4.7 Based on 2623 Ratings
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What is Front and how does it work?

Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via shared drafts and comments, automate replies with rules, exceed customer SLAs etc. The tool allows clustering all communication channels in one places like Twitter, phone calls, email support, chat, Facebook and more. For using this software one does not require undergoing any sort of training. Front comes featured with automated routing, incident management, ticket management etc.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 99%
  • Reviews 95%
  • Momentum 70%
  • Popularity 84%

Front Pricing

  • Free Trial Available
  • Starts at $19.0. Offers Custom plan.
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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Deskpro logo
Reliable helpdesk for you with a high level of extensions 4.4 Based on 113 Ratings
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What is Deskpro and how does it work?

Deskpro helps enterprises deliver enhanced helpdesk customer service to clients. The app supports different countries, time-zones, and languages. It has the extension to integrate 1000+ softwares. Not only this but one can also build new apps one the software’s platform. The CRM search option in the software lets admins search for users or organizations using powerful technology. Deskpro also brings team collaboration support, which allows resolving customers' issues effectively. Furthermore, any agent from this helpdesk app can be deleted or their account can be converted into a user profile. With the agent activity log, brands can monitor how agents are using and interacting with the helpdesk. There are dozens of built-in reports in the app to gain knowledge of key areas of different aspects of the helpdesk performance. In addition to this, the content created on Deskpro can be converted into more than 25 languages. All these have made Deskpro a globally trusted helpdesk solution.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 99%
  • Reviews 79%
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Deskpro Pricing

  • Free Trial Available
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Salesforce Service Cloud logo
Making customer experience smoother 4.6 Based on 5576 Ratings
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What is Salesforce Service Cloud and how does it work?

Salesforce Service Cloud is help desk software that allows customers to obtain answers quickly by connecting them to knowledge articles, account information, and community members. It's an all-in-one platform that allows you to link everything from your client data to your service specialists. You may use Salesforce Service Cloud to include AI-powered chatbots to quickly answer client issues. With Slack and Service Cloud, you can provide a personalized, all-digital experience for your consumers. It allows for cross-company case swarming, which speeds up the resolution of issues. You can bring together teams to respond quickly to issues involving several customers. By intelligently exposing relevant messages, files, channels, and people, you can turn every agent into an expert. You can support customer interactions across all channels using Salesforce. It helps you because you may use intelligent workflows to automate company activities and use smart productivity tools to improve call center administration. Furthermore, every client engagement generates shared, actionable insights. You can easily increase revenue and upsell by utilizing the power of AI.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 99%
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Salesforce Service Cloud Pricing

  • Free Trial Available
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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Spiceworks Help Desk logo
THE help desk software for IT 4.4 Based on 25 Ratings
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What is Spiceworks Help Desk and how does it work?

Spiceworks Help Desk has an SWZD ticketing system with new tech stack makes the newest Help Desk Server and Cloud Help Desk application simple, easy-to-use, and faster. Keep up with user requests, track ongoing projects, and get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 94%
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Spiceworks Help Desk Pricing

  • Free Trial Not Available
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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SysAid logo
Unique ITSM Solution with Multiple Service Desk Features 4.7 Based on 853 Ratings
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What is SysAid and how does it work?

SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features consists of a Help desk, IT Asset Management, and various easy-to-use tools for analyzing and optimizing IT performance. SysAid’s IT Asset Management arm manages the IT hardware, software, and mobile assets apart from providing benefits of an integrated ITSM and IT asset management solution. It easily discovers the assets in the user’s network and views the entire status of their hardware components and software products. SysAid Help Desk delivers all the essentials: a superior ticket management tool, IT asset management, mobile device management, chat, self-service, mobile apps, password reset, industry benchmarking, and more. It even provides a variety of sophisticated and user-friendly analytics tools in order to obtain a more accurate and holistic view of the user’s IT service performance.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

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SysAid Pricing

  • Free Trial Available
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Desk365 logo
The perfect helpdesk for your Microsoft 365 4.9 Based on 17 Ratings
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What is Desk365 and how does it work?

Desk 365, as the name suggests is an innovative helpdesk for the Microsoft 365 workplace that allows your ticketing system to integrate with Microsoft Teams so that agents don't have to change context every time they reply to a ticket. It enables the user to assign tickets, add notes, check statuses, update ticket attributes, and respond to customers without ever having to leave Microsoft Teams. Desk365 is a powerful full-featured ticketing system that offers various bots to ease up your work. Using the power of Microsoft Teams, the Agent Bot enables your customer support staff to communicate and respond more effectively. The Support Bot enables your customers to create tickets, check statuses, and reply/respond to agents. With Desk365, Service Level Agreements are tracked to provide you frequent reminders before they're due, as well as notifications if and when they're broken. Using the Knowledge Base, you can easily create and distribute solution articles. Users can also share articles with other agents, have them reviewed, and published. It also integrates with email, a support site, online forms, and widgets.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

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Desk365 Pricing

  • Free Trial Available
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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

N-able MSP Manager logo
Elevate Service: MSP Manager Simplifies Workflow 3.9 Based on 40 Ratings
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What is N-able MSP Manager and how does it work?

Managing business and providing excellent support shouldn’t bog down. MSP Manager’s ease of use will free team to deliver on the promise of great service. With its intuitive and lightweight ticketing system, seamlessly integrated with RMM and N-central platforms, team can operate efficiently without the usual headaches. Say goodbye to cumbersome time tracking; MSP Manager offers painless tracking with convenient timers and functionality for recurring tickets and appointments. Simplify workflow and focus on what truly matters—serving clients with excellence. Experience how MSP Manager transforms complex tasks into manageable, automated processes, ensuring team stays agile and productive.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 93%
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N-able MSP Manager Pricing

  • Free Trial Not Available
  • Offers Custom plan.
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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SAP Service Cloud logo
SAP Service Cloud: Smarter, Faster, Personalized Customer Service 4.7 Based on 199 Ratings
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What is SAP Service Cloud and how does it work?

SAP Service Cloud empowers businesses to elevate their customer service standards with a seamless, AI-driven solution tailored for modern service needs. This advanced CRM platform redefines service efficiency by integrating omnichannel support, improving agent experience, and streamlining case management. With AI-powered insights, recommendations, and automation, service teams can resolve issues faster, boosting both accuracy and productivity. The platform’s powerful case management workflows ensure tickets are handled with precision, speeding up resolution times and maximizing customer satisfaction. SAP Service Cloud’s low-code and no-code development tools allow businesses to easily adapt to changing customer demands, providing unparalleled flexibility. Particularly suited for utilities and other industries with complex service requirements, this comprehensive solution bridges the gap between operational excellence and enhanced customer experience. With SAP Service Cloud, service teams are equipped to deliver faster, smarter, and more personalized solutions that drive measurable results.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 100%
  • Reviews 70%
  • Momentum 64%
  • Popularity 65%

SAP Service Cloud Pricing

  • Free Trial Available
  • Offers Custom plan.
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

due.work logo
A unified portal to deliver the best community-driven customer support Write a Review
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What is due.work and how does it work?

due.work is a customer support and engagement platform that acts as a unified portal for teams to build their knowledge base, live chat, feedback, community forums and more. The fundamental function of the platform is that it enables businesses to listen to their customers' expectations and thought processes regarding products in a seamless manner. In this way, brands get access to a variety of useful information that they need to improve the overall user experience in the best possible way. due.work can be integrated into users’ existing work within a minute to enhance their customer experience. Moreover, they can choose a specific style and theme for the product page that better fits their requirements. Businesses can also manage all of their customer queries, messages, feedback, knowledge bases right from a single, powerful dashboard. Another interesting feature of the platform is that it allows users to convert all the support tickets into public feedback. Thus saving the users from solving the same problems again and again.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 92%
  • Reviews 77%
  • Momentum 60%
  • Popularity 70%

due.work Pricing

  • Free Trial Not Available
  • Starts at $49.00. Offers Free-forever and Custom plan.
Get Free Advice

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Trengo logo
Integrated inbox and robust chat support platform 4.5 Based on 251 Ratings
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What is Trengo and how does it work?

Trengo is an integrated inbox application that brings inboxes of the different messaging and social media platforms like WhatsApp, Messenger, Instagram, etc to one single team platform. Having such a unified platform ensures that there is no delay in giving responses to any of the messages and, on the other hand, customers can stick to their preferred way of reaching out to the company. Enterprises can add multiple users and teams to handle all the messages of the inbox. The internal chat and tagging features allow the sharing of notes and comments between the team members. The software also facilitates multiple live chat sessions on its platform so that the chat support executives can handle several customers at a time. To make sure that the customers get notified every time a message is sent by the chat support team, one can enable the inbuilt push notification module. Support executives can even directly call the customers over the web through the platform's internal calling module. Besides chat and call, Trengo also enables enterprises to easily create help centers, flobots, and chatbots. These add-ons can be integrated with the original setups, freeing up the support team involved with customer queries to a certain degree. Businesses can also have an unlimited number of agents, archives and channels, quick replies, bulk actions, statistics, Zapier integration, APIs and a lot more.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 97%
  • Reviews 78%
  • Momentum 65%
  • Popularity 85%

Trengo Pricing

  • Free Trial Available
  • Starts at $335.0. Offers Custom plan.
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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ManageEngine SupportCenter Plus logo
With account management, billing contracts 4.1 Based on 18 Ratings
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What is ManageEngine SupportCenter Plus and how does it work?

SupportCenter Plus transforms customer support with its intuitive, web-based platform designed for seamless ticket management. It empowers organizations to efficiently handle customer inquiries by centralizing ticket management, account and contact information, and service contracts. This innovative software provides a superior customer experience by ensuring that support teams can quickly resolve issues and maintain detailed customer records. With SupportCenter Plus, user-friendly interfaces and advanced features come together to make customer support easy and effective. Organizations can streamline their operations, reduce response times, and enhance customer satisfaction. Its robust capabilities allow teams to track and manage every aspect of customer interactions, ensuring nothing is overlooked. Whether it's handling complex queries or maintaining service contracts, SupportCenter Plus equips support teams with the tools they need to excel. By leveraging this powerful solution, companies can focus on what really matters—building strong, lasting relationships with their customers.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 97%
  • Reviews 77%
  • Momentum 60%
  • Popularity 60%

ManageEngine SupportCenter Plus Pricing

  • Free Trial Not Available
  • Offers Free-forever and Custom plan.
Get Free Advice

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Capacity logo
AI-Powered Support Automation Platform 4.8 Based on 57 Ratings
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What is Capacity and how does it work?

Introducing Capacity, ultimate solution to the never-ending chaos of information overload. Imagine a world where team is no longer wastes valuable time sifting through endless emails, playing phone tag, or getting interrupted with constant shoulder taps. With Capacity, can revolutionize the way to work by empowering team with instant access to the knowledge they need to do their best work. With cutting-edge technology, can automate processes and streamline the workflow, delivering a single, intuitive dashboard that puts all organizational knowledge right at fingertips. No more wasting precious minutes searching for that critical piece of information buried deep within an email thread. With Capacity, can access the knowledge need to excel, instantly. Join the ranks of successful professionals who have already experienced the transformative power of Capacity. Its known that professionals like to depend on accurate and reliable information to make critical decisions. That's why Capacity is designed with the utmost commitment to accuracy and security. The prioritize data integrity and protect sensitive information, giving peace of mind while focus on achieving more. Empower team with the tools they need to thrive, and watch as efficiency, productivity, and innovation soar to new heights. Don't let information overload hold back any longer. Embrace Capacity, the game-changing solution that brings clarity, continuity, and cohesion to the organization. Experience the future of work, today.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 97%
  • Reviews 72%
  • Momentum 68%
  • Popularity 80%

Capacity Pricing

  • Free Trial Not Available
  • Offers Custom plan.
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Raiseaticket logo
Simplify Support, Elevate Customer Experience 4.8 Based on 9 Ratings
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What is Raiseaticket and how does it work?

Raiseaticket’s Free Ticketing Helpdesk System makes managing customer interactions and streamlining support workflows simple and efficient. Built to centralize communication across multiple channels, it eliminates the chaos of cluttered inboxes, allowing support teams to stay organized and responsive. Automated workflows ensure no ticket is ever overlooked, boosting team productivity and customer satisfaction. With powerful, data-driven insights, businesses can track team performance through clear metrics and actionable reports. The multiple SLA feature guarantees timely responses and accountability, setting a high standard for support excellence. Secure, cloud-hosted, and GDPR-compliant, Raiseaticket ensures your data is protected while remaining easy to set up and operate. Perfect for businesses seeking professional-grade support without the high cost, Raiseaticket offers all these benefits for free. The premium Office 365 unified mailbox upgrade provides even greater efficiency and scalability for growing businesses.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 94%
  • Reviews 71%
  • Momentum 63%
  • Popularity 71%

Raiseaticket Pricing

  • Free Trial Not Available
  • Offers Free-forever plan.
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Wowdesk logo
Create a WOW customer experience and empower your customer service team. 4.7 Based on 10 Ratings
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What is Wowdesk and how does it work?

WowDesk is a customer support platform that allows small to large businesses to collect customer requests from multiple channels on a single platform. It lets enterprises to manage delivery service across numerous industries with specific modules to manage clients, agents, managers, subject matter experts, administrators, and external entities. Wowdesk's advanced workflow engine captures, tracks, and effectively handles service requests, as well as speeds the resolution process. Management of complaints, knowledge base, facilities, cases, and ticketing are all key components of WowDesk. Its self-service portals enable companies to engage with customers and manage relationships via email, chat, phone, and social media. It also has an upgradable platform that allows agents to work with subject matter experts and administrators to define and automate structural rules based on business needs. WowDesk allows organizations to grant limited access to suppliers, auditors, and third-party vendors while also streamlining customer service operations. WowDesk is available for on-premise or cloud deployment. Phone, email, and Skype are all options for contacting support.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 99%
  • Reviews 68%
  • Momentum 62%
  • Popularity 73%

Wowdesk Pricing

  • Free Trial Available
  • Starts at $6.0. Offers Free-forever plan.
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SherpaDesk logo
Improve your professional services with the help of automation technology 4.4 Based on 149 Ratings
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What is SherpaDesk and how does it work?

SherpaDesk is an advanced helpdesk software that offers comprehensive all rounder support to business houses engaged with IT Management, Education, Accounting and Consulting services. The software creates a detailed combination of business relevant tools such as helpdesk ticketing, analytics, project management, invoicing, easy billing, time tracking and more facilitating enhanced operation. An intuitive and accurate ticketing system makes it easy for organizations to receive, respond and report on an individual support ticket generated by customers in a hassle-free manner. Along with this, the software also helps to keep the projects on track. Business houses will never miss their billable dates with the help of the time tracking feature offered by the particular solution. An asset management tool within SherpaDesk facilitates active integrations with external billing platforms ensuring accurate monitoring of the same. Payments and invoice related transactions can be processed using the billing module of the software. Its data reporting feature enables proper analysis and relevant decision making.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 92%
  • Reviews 91%
  • Momentum 63%
  • Popularity 75%

SherpaDesk Pricing

  • Free Trial Available
  • Starts at $9.0. Offers Free-forever plan.
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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BoldDesk logo
Improve customer happiness by streamlining your support operations 4.7 Based on 43 Ratings
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What is BoldDesk and how does it work?

BoldDesk is a cloud-based, modern ticketing software that helps you manage support email, collaborate with peers, automate repetitive operations, and improve customer experience. Organize all of your support requests in one place, route them to the right agents, personalize support creation forms, collaborate with your peers, and boost agent efficiency. BoldDesk helps agents enhance productivity and respond to support queries more quickly, which keeps things moving. Create a business-specific operation workflow using no-code automation to perform recurring manual operations at each level of the ticket life cycle. SLAs allow you to specify the response and resolution times for tickets automatically. Convert all incoming customer service emails to tickets and respond by email. To see a subset of tickets, use advanced filters. Filtered views can be saved and shared with a complete organization or a specific group. With commonly used saved answer templates, you can respond to tickets quickly. Agents can keep track of how long they spend on each ticket. You can attach a ticket to another ticket using the link-ticket feature. This function can be used to connect related or child tickets, as well as to split larger tickets.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 100%
  • Reviews 67%
  • Momentum 62%
  • Popularity 77%

BoldDesk Pricing

  • Free Trial Available
  • Starts at $12.0. Offers Custom plan.
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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Helpspot logo
Assist more clients with an organised help desk 4.3 Based on 17 Ratings
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What is Helpspot and how does it work?

Helpspot is a help desk software that converts inbound support requests into tickets, making it easier for support teams to handle tickets and connect with requesters to address issues. It's a step up from utilising basic email accounts to handle support queries. HelpSpot includes the essential tools for managing support requests and keeping teams in sync. It arranges tickets in a centralised inbox so that agents can see all incoming requests in one place and allocate the requests to themselves or others. Tickets disappear from the central inbox and reappear in the Agent Queue once allocated. As a result, it's clear who's in command. Internal notes allow agents to communicate within a ticket, eliminating the need for external messaging apps. Collision detection, on the other hand, alerts agents in real-time whether another agent is viewing or working on a request, assisting in the clarification of a team workflow. Pre-approved email templates, an internal knowledge base, customer self-service portals, reporting tools, and automation rules are among the software's additional features.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 94%
  • Reviews 76%
  • Momentum 60%
  • Popularity 64%

Helpspot Pricing

  • Free Trial Available
  • Starts at $594.00.
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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sirportly logo
Powerful help desk software 4.7 Based on 3 Ratings
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What is Sirportly and how does it work?

Boost customer satisfaction with Sirportly, ensuring everyone enjoys a fantastic support experience with the company. Quick and helpful responses from the team are crucial for building happiness, and Sirportly's tools are designed with this goal in mind. Sirportly equips team with everything they need to respond swiftly and efficiently to customer inquiries. Its intuitive dashboard allows agents to track and manage tickets seamlessly, ensuring no query goes unnoticed. Automated workflows streamline processes, reducing manual tasks and allowing team to focus on providing exceptional service. Real-time collaboration features enable team members to work together effortlessly, solving issues faster and delighting customers with their efficiency. Customizable templates and canned responses save time while maintaining a personal touch. Advanced reporting and analytics provide valuable insights into performance, helping to identify areas for improvement and celebrate successes. With Sirportly, transforming customer support into a well-oiled, satisfaction-boosting machine has never been easier. Empower team to deliver outstanding service and watch the customer satisfaction soar.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 94%
  • Reviews 66%
  • Momentum 61%
  • Popularity 64%

Sirportly Pricing

  • Free Trial Available
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