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Ameyo Fusion CX

Experience unified help desk monitoring with omnichannel interaction solution

(208 Ratings) Write Review

What is Ameyo Fusion CX and how does it work? Ameyo Fusion CX is an omnichannel help desk ticketing software that allows agents to handle customer support tickets across various channels from a unified interface. It helps admins track all of their customer support queries and assign or rout them to the right agent. With this ticketing software, companies can support customers on their preferred channels whether it’s email, voice, chat or social media. Ameyo Fusion CX helps users to define their own business-specific configurations, customize their dashboards and reports, create their own rules, manage their business prompts and more. It also works as collaboration software, enabling team members to communicate and interact with each other. Ameyo Fusion CX can be integrated with pre-existing business tools to increase its usefulness. With features like screen pop, toolbar integration, two-way synchronization of information, agents get to draw customer-related information in real-time while answering their calls to improve the overall experience.

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Ameyo Fusion CX Features Show All Features

Help Desk Features

Social Media IntegrationSocial media integration is a marketing technique that allows you to use social media platforms to supplement your current branding and marketing strategies. By providing ways for your customers to connect or exchange information about your website and social media on different social networks, social media integration helps foster brand recognition and enhances the reach of your marketing campaigns.
Customizable BrandingBrands allow consumers to personalize both packaging and product. By allowing buyers to customize flavor, food form and even the actual packing design of products, brands are putting more power than ever before into the hands of the consumer, ultimately trusting them to create a meaningful experience.
Ticket ManagementThe method of handling issues and requests is known as ticket management. Tickets are basic data entities that are used to monitor anything that must be done. Ticket management is a very useful business method that is integrated into most communication software.
Surveys & FeedbackSurveys and feedback are a type of research methodologies that involve gathering data from a predetermined group of people in order to obtain information and insights into a variety of topics. They can serve a variety of purposes depending on the methods used.
Knowledge BaseA knowledge base is an online library of information about a product, service, agency, or subject that can be accessed at any time. Answers to commonly asked questions, how-to guides, and troubleshooting instructions are usually included in this published set of documentation. Its goal is to make it simple for people to solve problems without having to ask for assistance.
Automated RoutingAutomated routing guides customers to appropriate resources based on their current needs. Since customers expect prompt and efficient service when they call, getting the right resource to them at the right time is critical to achieving business goals.
Alerts (Escalation)Escalation alerts allow users to build notification rules for both primary and custom entities. Escalation rules may include a few requirements that cause alerts via email or on-screen messages. Escalation rules are typically more complex than notifications, and they can be used inside or outside of a workflow. In general, escalation rules are used to generate notifications of more than five conditions or a complex trigger SQL clause. If one or more of the conditions are met, or the clause is activated, a message is displayed on screen or sent via email, values are changed, or SQL is run.
Self Service PortalA self-service portal is a website that offers information and resources to help users find answers and resolve their issues. The job of any self-service portal is to help users address common needs efficiently and without outside help.
Incident ManagementIncident management is the process that focuses solely on handling and escalating incidents as they occur to restore defined service levels. Incident management does not deal with root cause analysis or problem resolution.
Multi-Channel CommunicationMulti-channel communication simply means communicating with customers via multiple channels such as print, SMS, e-mail, web portals, and mobile applications. From an internal management perspective, multi-channel communication involves sending out material and information via multiple channels.
Macros (Templated Responses)You can use macros to avoid performing repetitive actions. For example, macros enable you to create templates with attachments so that you don't have to remember to include a specific file every time you write a specific type of message. You should add information to the message body and fill in the Bcc, Cc, and Subject email fields.
Document StorageThe act of storing a document, usually a digital document, in a document management system (DMS) is known as document storage. We now use electronic storage instead of filing cabinets. It conserves both space and time. When a document is saved, it is often tagged with a collection of metadata to identify it as belonging to a certain category or classification. Then it's saved as a digital file.
Known Issue ManagementKnown issue management is the process of resolving known issues within the project. Problems with employees or vendors, technological glitches, and supply shortages can all wreak havoc on your project. If the problem isn't fixed, you risk causing needless friction, delays, or even failure to meet the deadline.
Contract (SLA Management)Contract management (or SLA management) software is a digital tool (or collection of tools) that aids in the creation, storage, and retrieval of legal agreements and data. Contract management improves the efficiency of the whole contracting process. As a result, contract delivery times are faster and more reliable, and clients are happier.
Community ForumsA community forum is an online platform provided by a company or a brand where members, consumers, and fans can come together to ask questions, receive peer-to-peer support, discuss brand preferences, and form social connections.
Live ChatLive chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.

Ameyo Fusion CX Technical details

Support	Business Hours Online	Customer Type	Large Enterprises Medium Business Small Business
API	NA	Location / Phone Number	Gurgaon, India / +91-124-4771000
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	Official Website	https://www.ameyo.com/fusion-cx
Deployment		Category	Help Desk Software

Ameyo Fusion CX Pricing

Pricing ModelQuotation Based

Ameyo Fusion CX Custom Plan

Custom

Features

Omnichannel Ticketing
Sentiment Analysis
Collaboration
Heat Map
Ticket Resolver
Ticket Prioritization
Chatbot Integration
Customer Portal

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Disclaimer: The pricing details were last updated on 30/04/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Ameyo Fusion CX Reviews

OVERALL RATING 3 Based on 208 Rating(s)

Rating Distribution

Excellent 0 %
Very Good 0.5 %
Average 0 %
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Terrible 0.5 %

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Ameyo Fusion CX Screenshots

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Ameyo Fusion CX FAQs

Q. What is Ameyo Fusion CX used for?

Ameyo Fusion CX is Help Desk Software. Ameyo Fusion CX offers the following functionalities:

Social Media Integration
Customizable Branding
Ticket Management
Surveys & Feedback
Knowledge Base
Automated Routing
Alerts (Escalation)
Self Service Portal

Learn more about Ameyo Fusion CX features.

Q. What are the top alternatives for Ameyo Fusion CX?

Here`s a list of the best alternatives for Ameyo Fusion CX:

Q. Does Ameyo Fusion CX provide API?

No, Ameyo Fusion CX does not provide API.

Articles on Ameyo Fusion CX

SaaS Talks Interview with Sachin Bhatia, Co-founder and Global Sales and Marketing Head at Ameyo India is becoming a booming market for SaaS with many startups being built out of the country. But... read more