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About Tevatel

Deep Dive with Clara AI

Tevatel is an AI-powered cloud communication platform built for businesses that want to stay ahead of rising customer expectations and not spend years trying to get there. AI voice agents handle inbound and outbound calls around the clock without human intervention. AI chatbots respond to customer queries instantly across every channel. And AI quality auditing analyses every interaction automatically, so businesses always know how their team is performing. Alongside these, the platform includes cloud contact center software, click-to-call, and WhatsApp Business API, all working together in one unified place.

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    60%

Platforms Supported

  • Not available

Organization Types Supported

  • Not available

API Support

Modes of Support

  • Not available

Tevatel Features

Call Center Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Chatbots Features

Chatbot

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Transfers/Routing

Query Suggestions

Pre-Configured Bot

Language Detection

For Sales/Marketing

Code-free Development

Automated Responses

Augmented Analytics

AI/Machine Learning

Natural Language Processing

Generative AI

AI Copilot

An AI-powered virtual assistant that accomplishes tasks and pursues goals on a user's behalf.

Lead Capture

Provides webhooks and integrations to capture lead information

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

CRM Features

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Predictive Analytics

Advanced analytics for predicting outcomes based on performance and historical data.

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Customization

Helps to customize the system for use in industry-specific use cases

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

List Management

Enables management of multiple lists and communications with them

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Referral Tracking

Track and manage your referred customers.

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Document Management

Ability to store and manage various information and documents in electronic format.

Inbound Call Tracking Features

Call Transcripts

Transforms call audio into easily searchable transcripts

Call Metadata

Captures caller details, time, campaign source, and device

Call Recording

Facility to record calls with a set of conditions and compliance

Call Monitoring

Allows you listen to all inbound and outbound calls.

Attribution

Track and allocate credit to touchpoints throughout the conversion journey.

Call Routing

Directs calls to the appropriate agent or department

Dynamic Number Insertion (DNI)

Assigns unique phone numbers to campaigns/channels to track calls.

Security and Privacy Compliance

Ensures accessibility solutions comply with GDPR, HIPAA, and SOC 2 standards.

Analytics

Allows integration with other analytical tools or has it inbuilt

Dashboard

A digital insight of reports and other workings on a single screen
Tevatel Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( One-time license / Subscription / Quotation Based )

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 20/04/2026 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Tevatel Pricing

Tevatel Alternatives

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Tevatel Reviews

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Tevatel FAQs

What is Tevatel used for?

Tevatel is Call Center Software. Tevatel offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about Tevatel features.

What are the top alternatives for Tevatel?

What is the best Call Center Software?

When small businesses select call center software, the ideal solutions strike a balance between user-friendliness, cost-effectiveness, and essential capabilities like IVR, call routing, and CRM integration. This allows them to scale customer support efficiently, avoiding overly complicated systems. Based on recent reviews, top contenders include:

Best for mid-market teams needing reliable cloud voice, omni-channel support, and strong CRM integrations.

Tevatel Contact

Vendor Details

Founded : 2019

Contact Details

Not available

https://tevatel.com/

Social Media Handles

Not available

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at [email protected]

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