TalkDesk Reviews

What do you like best about Talkdesk?I like that Talkdesk is innovative and isn’t afraid to keep moving the needle forward. We’ve seen tremendous efficiencies using Talkdesk. The UI is easy to use, and it offers several integrations.What do you dislike about Talkdesk?Recommendations to others considering Talkdesk?Overall, performance is pretty good, but there have been a few months where they haven’t met SLAs. We’re on an older SKU of Talkdesk, but since then they’ve enhanced their AI and have continued rolling out improvements.What problems is Talkdesk solving and how is that benefiting you?

What do you like best about Talkdesk?.ability to edit phone number of who called so when they call back you know who is callingWhat do you dislike about Talkdesk?nothing really, it generally works as expectedWhat problems is Talkdesk solving and how is that benefiting you?saves me time when answering a call when the phone number shows contact info if other staff as updated property (not talk desk fault if they did not)

What do you like best about Talkdesk?I like that Talkdesk helps reduce fragmentation and manual friction in customer service by unifying communication channels and using AI to automate workflows. Non-technical teams can build, design, and deploy interactive voice response and call-routing flows with clicks instead of custom code. I also like the visual drag-and-drop flow designer, which lets teams create complex menus and routing rules without code and makes live updates simple. The interface is easy to use, agents and admins can learn it quickly with minimal formal training, and the initial setup was very easy.What do you dislike about Talkdesk?I find the audio clarity low, which disrupts live customer conversations.What problems is Talkdesk solving and how is that benefiting you?I use Talkdesk to reduce fragmentation and manual friction in customer service by unifying communication channels and using AI to automate workflows.

What do you like best about Talkdesk?I like being able to aux into the correct status and use the dial pad. I also found the initial setup very easy.What do you dislike about Talkdesk?I don't have anything that doesn't work well, but I would like Talkdesk to show if there are agents on the same call as me.What problems is Talkdesk solving and how is that benefiting you?I use Talkdesk to identify whether calls were missed or dropped and whether I'm on ACW.

What do you like best about Talkdesk?It’s easy to communicate using Talkdesk, and we use it frequently. It provides excellent call quality, records calls for training and quality purposes, and offers customer support when needed.What do you dislike about Talkdesk?Sometimes the service is slow, and I run into technical issues.What problems is Talkdesk solving and how is that benefiting you?It helps automate customer interactions, improving the customer experience while also reducing the operational burden.

What do you like best about Talkdesk?Easy to use on work daily basis. Flexible for customer interactions. Convenient for use. Being able to check my QA Evaluations Can track my daily calls. Can Aux different aux codes to adhere to my daily work schedule. Can contact or interact with colleagues through talk desk. Ring Notification on an incoming call call transfers with other departments' option to answer an incoming callWhat do you dislike about Talkdesk?Seniors being able to change your aux code status at anytime.What problems is Talkdesk solving and how is that benefiting you?Talkdesk is making it easy to interact with different customers every day in order to maintain our daily service level, makes it easy to communicate internationally with colleagues and customers, makes it easy for our Quality assurance team to ensure service delivery in talking with our prioritized customers.

What do you like best about Talkdesk?Talkdesk is constantly improving its product. We’re seeing valuable new features released week after week, and they’ve helped us keep our customer experience top-notch.What do you dislike about Talkdesk?Talkdesk’s different pricing models can make budgeting and billing more challenging, since it isn’t always straightforward to predict costs from one period to the next.What problems is Talkdesk solving and how is that benefiting you?Talkdesk helps our support services stay nimble, so we can react quickly to changes without needing extreme technical skills.

What do you like best about Talkdesk?Key metrics are very easy to view, call recordings are available, and there are internal scoring systems in place. VMs are generally easy to track, and each team member’s status is visible to everyone, which helps keep things transparent. The program also runs smoothly and quickly, provides easy sign-in options, and lets you set up callback appointments without any hassle.What do you dislike about Talkdesk?The least helpful part has been integrating it with other systems. We’ve tried to connect it fully with Microsoft Teams so we can have a single, central point of contact for both internal and external communications, but we haven’t been able to make that work yet.What problems is Talkdesk solving and how is that benefiting you?Talkdesk helped us solve several issues we had with our previous vendors—especially how easily voicemails can be accessed and tracked, how we score call health, and how we use call recordings for evaluations and training. It also partially addressed our integration and communication challenges with other programs, such as Microsoft Teams. We’re now able to interact with it to some extent, whereas in the past we weren’t able to at all.

What do you like best about Talkdesk?I like how Talkdesk scales easily to manage a high volume of customer interactions while maintaining consistent service quality. This is really important for handling our needs effectively. I also appreciate that the initial setup was instant, which made integrating it into our systems very smooth without any delays.What do you dislike about Talkdesk?I think Talkdesk could improve by reducing deployment time through offering industry-specific AI templates.What problems is Talkdesk solving and how is that benefiting you?Talkdesk reduces operational costs, enhances service quality by automating high-volume tasks, and scales to manage customer interactions while learning from past interactions to improve response accuracy.

What do you like best about Talkdesk?Dashboards in real time, an API connector, and AI abilities.What do you dislike about Talkdesk?Send actual files (xlsx, csv) instead of links in scheduled report emails.What problems is Talkdesk solving and how is that benefiting you?Call auditing and Knowledge management.