Home/Compare/Zendesk Talk vs TalkDesk
Updated on: October 17, 2019

Zendesk Talk vs TalkDesk

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Zendesk Talk
(2335 Ratings)
81%
TalkDesk
(1022 Ratings)
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Zendesk Talk
(2335 Ratings)
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TalkDesk
(1022 Ratings)
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Overview

Summary

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. ..read more

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls. ..read more

Features

Auto Call Recording

Call Monitoring

Concurrency Support

IVR Support

Inbound Call Center

Live Chat

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management (Calls)

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, CA/ 888-670-4887

San Francisco, CA/ +1 (888) 743-3044

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Partner Edition
$9 /User/Month

From $9 Per agent per month

Access to telephony integrations and CTI toolkit for:

  • Embedded softphone
  • Caller ID and history
  • Tickets with call data and agent assignment

Please Contact the vendor for Detailed Pricing of Partner Edition Plan.

Enterprise
$89 /User/Month
  • From $89 Per Agent Per Month (Annual billing)
  • From $110 Per Agent Per Month (Monthly billing)
  • Usage sold separately
  • Includes all the Features of Professional, Plus
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand
  • Required for accounts with 100 agents on Talk

Please Contact the Vendor for Detailed Pricing about Enterprise Plan.

Professional
$49 /User/Month
  • From $49 Per Agent Per Month (Annual Billing)
  • From $59 Per Agent Per Month (Monthly billing)
  • Usage sold separately
  • Includes all the Features of Team Plan, Plus
  • IVR phone trees
  • Call monitoring and barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting
Team
$19 /User/Month
  • Starts from $19 Per Agent Per Month (Annual billing)
  • From $25 Per Agent Per Month (Monthly billing)
  • Usage sold separately
  • Includes all the Features of Lite Plan Plus
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging
Lite
Free
  • Starts from $0 Per Agent Per Month
  • Pay for usage only.
  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording and voicemail transcription
View Price Page
Professional
Custom

Flexible contact center for growing teams

  • Superior Call Quality
  • Advanced Voice Capabilities
  • Intelligent Routing
  • Power Dialer
  • Unlimited Call Recording
  • SMS CSAT Surveys
  • Self Administration
  • CRM/Helpdesk Integrations
  • Access to One-Click Add-On Apps
  • Reporting and Analytics
  • Email Support

Contact the vendor for the detailed pricing

Enterprise
Custom
  • Includes all the Features of Professional Plan
  • Guaranteed MOS Call Quality
  • Advanced Voice Capabilities
  • Intelligent Routing
  • Power Dialer
  • Unlimited Call Recording
  • SMS CSAT Surveys
  • Self Administration
  • CRM/Helpdesk Integrations
  • Access to One-Click Apps
  • Advanced Reporting and Analytics
  • Context Mobile
  • 24x7 Support
  • Dedicated Account Manager
  • Bring Your Own Carrier
  • Access to APIs and SDKs

Contact vendor for the detailed pricing and custom quote

View Price Page

SCREENSHOTS

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