Home/Compare/Zendesk Talk vs TalkDesk
Updated on: October 24, 2020

Zendesk Talk vs TalkDesk

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88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Overview

Summary

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. ..read more

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls. ..read more

Features

Auto Call Recording

Call Monitoring

Concurrency Support

IVR Support

Inbound Call Center

Live Chat

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management (Calls)

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / 888-670-4887

San Francisco, California / +1 (888) 743-3044

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Lite
Free

Features

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription
Partner Edition
$9 /User/Month

Access to telephony integrations & CTI toolkit for

Features

  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Team
$19 /User/Month

Features

  • Includes features of Lite plan, plus
  • Multiple phone numbers
  • Warm transfer
  • Text messaging
  • Call us from Web Widget
Professional
$49 /User/Month

Features

  • Includes features of Team plan, plus
  • Business hours
  • IVR phone trees
  • Call monitoring & barging
  • Call blocking
  • Conference calling
  • Call recording permissions
  • Agent recording controls
  • Request callback controls
  • Reports & real-time dashboards
Enterprise
$89 /User/Month

Features

  • Includes features of Professional plan, plus
  • Monthly diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand
  • Call offering time limit
  • Extended queue wait time
View Price Page
Professional
Custom

Features

  • ACD
  • IVR (Studio)
  • Real-time dashboards (Live)
  • Business Intelligence (Explore)
  • Self-service SDK
  • Industry’s deepest Salesforce integration
  • 60+ out-of-the-box integrations
  • 50+ AppConnect partners

Add-ons

  • Omnichannel
  • Workforce Management
  • Quality Management
  • Speech Analytics
  • Virtual Agent
  • PCI Payment
  • Local Presence
  • Salesforce Smart SMS
Professional Plus
Custom

Features

  • Includes all the Features of Professional Plan, plus
  • SMS CSAT surveys
  • Mobile Agent (Android & iOS)
  • Real-time & historical reporting APIs
  • Add-ons
Enterprise
Custom

Features

  • Includes all the Features of Professional Plus Plan, plus
  • Unlimited call recording
  • 100% uptime SLA
  • Custom report & dashboard creation
  • All APIs
  • Add-ons
View Price Page

SCREENSHOTS

Zendesk Talk Screenshots
View 2 screenshot(s)
TalkDesk Screenshots
View 5 screenshot(s)

INTEGRATIONS

    NA
  • Intercom
  • Slack
  • LiveChat
  • Salesforce

ALTERNATIVES

Top alternatives to Zendesk Talk

TalkDesk
Aircall
Nextiva
Five9
CallHippo

Top alternatives to TalkDesk

Five9
Zendesk Talk
Nextiva
Aircall
CallHippo