Home/Call Center Software/TalkDesk vs Call Center StudioUpdated on: February 4, 2023

Compare TalkDesk vs Call Center Studio

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls. ..show more

Call Center Studio is a cloud-based contact center software developed specifically to assist tele-calling agencies improve their customer service. It allows you to set up a cloud contact centre with only a computer connected to the internet and a headset as a need. CallCenterStudio is a cutting-edge cloud-based call centre SaaS platform with enterprise-level functionality at an affordable pricing. With Call Center Studio, you can see real-time KPIs and quality indicators at a glance, and provide assistance in all Google-supported languages to clients all across the world. On a single dashboard, you can reach out to your consumers through several media. The platform offers a pay-as-you-go strategy that enables you to scale up and down your call centre to match business needs. Users get smart features that enable their company to provide world-class customer care on a daily basis. You'll always have your finger on the pulse of how your firm is functioning with the platform’s sophisticated monitoring and reporting capabilities. Additionally, the platform offers support for Salesforce, Google Speech API, Zendesk, Zoho, and many other services. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.

Call Monitoring Allows you listen to all inbound and outbound calls.

Concurrency Support Allows you to manage multiple calls concurrently

IVR Support Interactive voice recognition routes the caller to the right agent

Inbound Call Center Allows you to receive an incoming call from customers

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Outbound Call Center Allows your agent to make outgoing calls

Predictive Dialer Automatically dials to list of phone numbers

Progressive Dialer Auto dials and connects agents to calls answered by live persons

Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / +1 (888) 743-3044

Chicago, Illinois / +1 737 212 98 66

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

CX Cloud Professional
Custom

Fully-featured, cloud-based solution for small and medium-sized contact centers.

Features

  • ACD
  • IVR (Studio)
  • Real-time dashboards (Live)
  • Business Intelligence (Explore)
  • Industry's deepest Salesforce integration
  • 60+ out-of-the-box integrations
  • 80+ AppConnect partners
  • Mood Sentiment
  • Guardian Standard
  • Connections Standard

Add-ons

  • AI Trainer
  • Omnichannel
  • Workforce Management
  • Quality Management
  • QM Assist
  • Speech Analytics
  • Virtual Agent
  • Guide
  • PCI Payment
  • Local Presence
  • Salesforce Smart SMS
  • Proxy
  • Screen Recording
CX Cloud Professional Plus
Custom

For larger contact centers or those needing mobile agents and APIs to integrate with your Business Intelligence tool.

Features

  • Includes features of CX Cloud Professional plan, plus
  • Mobile Agent (Android & iOS)
  • Real-time & historical reporting APIs
  • CSAT SMS Surveys
  • Studio Functions
  • Includes features of Add-ons
CX Cloud Enterprise
Custom

For larger contact centers or those needing customization and service backed by a 100% uptime SLA guarantee

Features

  • Includes features of CX Cloud Professional Plus plan, plus
  • 100% uptime SLA
  • Custom report & dashboard creation
  • All APIs
  • Includes features of Add-ons
View Price Page
Basic
Custom

Features

  • CTI, ACD, IVR
  • WebRTC
  • Call Recording
  • Call Queues
  • Supervisor Dashboard
  • Reporting
  • Email Support
  • Text to Speech
  • Automatic Speech Recognition
  • Co-location Redundancy
Pro
Custom

Features

  • CTI, ACD, IVR
  • WebRTC
  • Call Recording
  • Call Queues
  • Supervisor Dashboard
  • Reporting
  • Email Support
  • Text to Speech
  • Automatic Speech Recognition
  • Co-location Redundancy
  • Data Studio Advanced Reporting Tool
  • Live Chat Support
  • CRP/ERP Integrations API
  • QA Module
  • Live Chat Module
  • SMS Integration
  • Predictive Dialer
  • Mobile Client App
Enterprise
Custom

Features

  • CTI, ACD, IVR
  • WebRTC
  • Call Recording
  • Call Queues
  • Supervisor Dashboard
  • Reporting
  • Email Support
  • Text to Speech
  • Automatic Speech Recognition
  • Co-location Redundancy
  • Data Studio Advanced Reporting Tool
  • Live Chat Support
  • CRP/ERP Integrations API
  • QA Module
  • Live Chat Module
  • SMS Integration
  • Predictive Dialer
  • Mobile Client App
  • Phone Support
  • Social Media Module
  • Chatbot Integration
  • Dedicated Support Personnel
View Price Page

SCREENSHOTS

TalkDesk Screenshots
View 5 screenshot(s)
Call Center Studio Screenshots
View 6 screenshot(s)

INTEGRATIONS

  • Intercom
  • Slack
  • LiveChat
  • Salesforce
  • Zoho CRM
  • HubSpot CRM
  • Microsoft Dynamics 365 for Sales
  • Salesforce

ALTERNATIVES

Top alternatives to TalkDesk

Twilio Flex
Twilio Flex
Dialpad Talk
Dialpad Talk
8x8
8x8
Aircall
Aircall
RingCentral Office
RingCentral Office

Top alternatives to Call Center Studio

TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo
Bright Pattern
Bright Pattern