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Updated on: August 19, 2022

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Dialer360

Official Website Highly secure call center software with PCI compliance.

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What is Dialer360 and how does it work?

One of the best call center software that improves your agent’s performance to provide enhanced customer support. It has predictive dialer feature which automates call transfer between the agents. It is a PCI compliance software which secures all financial data of your customers by restricting unauthorized access. This software auto-records all the interactions with customers. Using Dialer360, you can send pre-recorded messages to large number of customers in short time. It allows the agent to manage one campaign with multiple dialer and vise-versa. It is a cloud-based application that will allow your agent to log in from anywhere using a smartphone.

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Dialer360 Features Show All Features

Call Center Features

Outbound Call CenterAn outbound call center deals exclusively with outbound calls. The call center calls the customer – for example to inform him about the latest offers or to sell something.
Inbound Call CenterAn inbound call center receives incoming calls from customers. Support teams typically monitor inbound centers since the calls tend to come from existing customers with issues or questions. An outbound call center, on the other hand, makes outgoing calls to shoppers.
Concurrency SupportMany software offer concurrency support, allowing several users to operate on the same record simultaneously. Similarly, concurrency control is the mechanism through which the outcome of the update\delete operation of a record is defined, when you have multiple users working on the same record at the same time.
Progressive DialerProgressive dialing is a ‘middle ground’ solution that falls somewhere between manual dialing and more sophisticated predictive dialer solutions. A progressive dialer, like a predictive dialer, is used to eliminate the need for agents to manually dial customer phone numbers when making outbound calls. Customer support, distribution, telemarketing, collections, and any other area that involves making outbound calls from a list but does not want to burden their call center agents with the actual dialing use progressive dialers.
Predictive DialerA predictive dialer is an outbound calling system that automatically dials from a list of phone numbers. A predictive dialer makes calls to numbers before it senses a link, at which point it transfers the call to a live agent. Busy signals, voicemails, no-answers, disconnected numbers, and so on are all filtered out by dialers.
IVR SupportInteractive voice response (IVR) is telephony software technology commonly found in call centers. IVR allows businesses to interact with callers through a series of automated menus, often enabling the customer to self-serve for faster resolution.
Auto Call RecordingAuto call recording and advanced telephony capabilities allow you to get rid of partial recollection of telephone calls, improve sales performance, and always stay on top of your customer and prospect relationships.
Live ChatLive chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.
Queue Management (Calls)A queue is the duration of time when something is ready to be worked on, but is waiting for someone to work on it, called wait time or queue time. These queues and delays build up across the whole system of tasks and resources, from the beginning of a project to the end, and make our projects take much longer.
Call MonitoringA call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or without the agent's knowledge, or calls can be recorded for later retrieval.

Dialer360 Technical details

Support	24/7 (Live rep) Business Hours Online	Customer Type	Freelancers Large Enterprises Medium Business Small Business
API		Location / Phone Number	United Kingdom /(+44) 2037696777
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	Category	Call Center Software

Dialer360 Pricing

Pricing ModelFree Trial , Subscription

Dialer360

Initial Balance $100 USD
US $ 0.02 and UK $ 0.02 / Mobile $0.04
Outbound Dialing
- Predictive
- Progressive
- Manual
Inbound IVRS and ACDs
Do Not Call List
Support (Local timezone 9 a.m. to 9 p.m. Mon to Fri)
- Web Ticket
- Live Chat
- Emergency Phone Support (9 a.m. to 5 p.m. EST / GMT)
Standard Support Package Included

Voice Broadcasting (VB360)

Initial Balance $100 USD
No monthly fee
No setup charges
Unlimited Channels
Pay as you go
Answering Machine Detection
Call Recordings
- Survey
- IVR
- Inbound
- Text to Speech
Standard Support Package Included

VoIP360 (VoIP Credit)

Pay as you go plan
No monthly fee
No Setup charges
Best Quality Premium Routes
Portal Access to check your CDRs
Accept short duration / Call center traffic
Use your own Dialer/PBX software
No monthly/Minimal fee apply
Standard Support Package Included

Please Contact the Vendor for Detailed Pricing.

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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Dialer360 pricing.

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