LeadDesk

About LeadDesk

Lead Desk is a smart sales and customer service call center software, developed to assist tele-communication businesses in managing their call center services and triple their outbound sales efficiency. It offers auto and predictive dialer modes that allow your agents to increase their call volume from 40 to 120 per day which in turn increases your growth and revenue. With Lead Desk, you get eight distinct dialer modes, including auto and predictive dialers. With the correct dialer mode, your outbound sales employees can contact consumers swiftly in any circumstance. When you switch from a manual dialer to LeadDesk, your call center operators can call three times as many contacts each day. The platform provides real-time monitoring of your activities and you can see all live data as well as listen in on any calls from afar. During calls, you can even whisper to your agents and stay on top of your contact center's quality and performance with reporting templates and completely customizable reporting tools offered by Lead Desk. Additionally, the program is easily scalable and deployable.

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Pricing

Free Trial Available
LeadDesk Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

94%
Reviews

60%
Momentum

63%
Popularity

78%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

Online

LeadDesk Awards

# 6 Fastest Growing Software Sales Engagement Software
Q4 2021

LeadDesk Features

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Sales Engagement Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

94%

Call Recording

Facility to record calls with a set of conditions and compliance

Email/Call Sequencing

Arranges email and call lists into different segments or sequences that maintain data in a systematic manner.

CRM Integration

Automatically sends and receives the relevant information to the CRM Software that helps in time management

Call List Management

Maintains a systematic order of all the important phone numbers of clients.

Sales Activity Automation

Allows sales executives to set up and send follow up messages to the customers automatically.

Team Management

Ensures all the members of the sales teams satisfy clients by upgrading activities and answering questions in real-time.

Performance Analytics (Sales)

Sales managers can track and monitor the performance of sales teams to eliminate errors or enhance performance.

Email Automation

Automates the emailing process by sending out targeted messages to clients based on time and specific actions.

Workflow Management

Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization

Call Monitoring

Allows you listen to all inbound and outbound calls.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Inbox Integration

Integrates with your email inbox and assembles all the sales activities into one unified place.

Content Management

Helps you to create and customize your contents to make user and SEO friendly

LeadDesk Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Instant Others

€89 per license per month

Start calling in less than 15 minutes

Features

From 2–5 licenses
IVR
Playbook
Superstars through gamification
Auto Dialer
Power Dialer
Predictive Dialer
Click-to-Call
Reporting
Workforce Management
Includes your first 150 minutes of VoIP
Instant set-up

Essential Others

€99 per license per month

Everything an SME call center needs to run

Features

Starting from 5 licenses
IVR
Playbook
Superstars through gamification
Auto Dialer
Power Dialer
Predictive Dialer
Click-to-Call
Reporting
Workforce Management
Dedicated account manager
Dongle calling possible
Includes one free LeadApp

Advanced Others

€129 per license per month

Increased efficiency and monitoring

Features

Starting from 5 licenses
IVR
Playbook
Superstars through gamification
Auto Dialer
Power Dialer
Predictive Dialer
Click-to-Call
Reporting
Workforce Management
Dedicated success manager
Dedicated onboarding team
Access to API
3rd party VoIP integration possible
Priority support hotline
Includes 3 free LeadApps

Enterprise Custom

Customize LeadDesk to fit your environment & workflow

Features

Starting from 50 licenses
IVR
Playbook
Superstars through gamification
Auto Dialer
Power Dialer
Predictive Dialer
Click-to-Call
Reporting
Workforce Management
Senior account manager
Dedicated onboarding team
Senior project manager
Possibility to customize forms and reports
Custom CRM & BI integrations
Priority support hotline

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Disclaimer: The pricing details were last updated on 25/06/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about LeadDesk Pricing.