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About SeaTicket

Clara AI Deep Dive with Clara AI

SeaTicket is an AI-powered, open-source support center for your community and customers. It brings GitHub issues and pull requests, Discord forum posts, Discourse topics and support emails into one workspace, so public threads and private requests are handled side by side. AI agents pick up every new question the moment it is raised. They search related issues, past cases and your knowledge base, then suggest a reply or a ticket. Your team approves, edits or discards each suggestion, and nothing is sent, posted or closed without that review. Approved replies post back to the original thread. When a question needs an engineer, it becomes a ticket with the full context attached, an owner, internal discussion and progress tracking. Approved resolutions can be saved to a searchable knowledge base that your team and the agents reuse. The self-service support portal lets users chat with AI that answers from your knowledge base, browse documentation, and submit and track tickets. SeaTicket syncs with GitHub, Discord, Discourse, email, websites, Notion, Confluence, Seafile, Linear and Jira. It is built for open-source projects, software and SaaS teams, and teams that self-host. It is released under the Apache 2.0 license and can be self-hosted or used on the cloud, with a free plan and no per-seat pricing. Every plan includes unlimited team members, and your data can be exported at any time.

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Screenshots & Videos

AI Agent drafts answers for you, form your knowledge sources
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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    76%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    60%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)
  • Individuals

API Support

  • Available

Modes of Support

  • Online

SeaTicket Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    76%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Online Community Management Features

Community Creation & Management

Integration with Social & CRM Tools

Notifications & Messaging

Discussion Forums & Engagement Tools

Content Posting & Moderation

User Profiles & Member Management

Access Control & Permissions

Reporting & Analytics

Customer Self-Service Features

Integration with CRM/Helpdesk Systems

Multi-Channel Support

Search & Content Discovery

AI Chatbots & Virtual Assistants

Ticket Submission & Tracking

Knowledge Base & FAQs

Self-Service Portal

Workflow Automation

Automatically execute mundane and repetitive processes or workflow so that employees can focus on productive work

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Reporting & Analytics

SeaTicket Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Free Free

Best for open-source projects and small teams starting to support their community.

Up to 1,000 issues

100 AI credits / month

Community support

Start Free Trial

Starter $25.00 $25.00 per month

Best for small teams with a steady flow of community and customer questions.

Up to 2,500 issues

500 AI credits / month

Email support

Start Free Trial

Pro $100.00 $100.00 per month

Best for growing teams supporting a larger community and customer base.

Up to 10,000 issues

2,000 AI credits / month

Priority support

Start Free Trial

Business $500.00 $500.00 per month

Best for organizations that run community and customer support on SeaTicket.

Up to 50,000 issues

10,000 AI credits / month

Advanced reporting and analytics

Single Sign-On (SSO)

Dedicated support

Start Free Trial

Enterprise Custom

For organizations with advanced security, scalability, and integration requirements.

Custom issue limits

Custom AI credit allocation

Enterprise security options

Dedicated infrastructure

SLA guarantees

Dedicated customer success manager

Start Free Trial

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Learn more about  SeaTicket Pricing

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SeaTicket Reviews

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SeaTicket FAQs

What is SeaTicket?

SeaTicket is an open-source, AI-powered support center for your community and customers. It connects the places people ask for help, such as GitHub, Discord, Discourse and email, into one workspace, where AI agents investigate every incoming question and suggest what your team should do next

Is SeaTicket really open source?

Yes. SeaTicket is released under the Apache 2.0 license and the code is on GitHub. You can self-host it or use our cloud, and you can export your data at any time.

How does SeaTicket work?

Every new question is synced the moment it is raised. AI agents search related issues, past cases and your knowledge base to build full context, then suggest the next step. Your team approves, edits or discards it, and an approved reply posts back to the original thread.

Is SeaTicket helpdesk software?

SeaTicket does the job of a helpdesk with a different starting point. Closed-source helpdesks such as Zendesk, Freshdesk and Intercom are built around a central ticket queue and typically charge per seat. SeaTicket is an open-source support center that syncs with the places your community and customers already use, so nobody has to switch tools. Every plan includes unlimited team members.

Is SeaTicket a ticketing system?

Yes, when you need one. AI agents draft answers directly in the workspace. When a question needs manual work, SeaTicket turns it into a trackable ticket with an owner, internal collaboration and progress tracking, so you get ticketing without a separate tool.

Does SeaTicket include a knowledge base?

Yes. Every plan includes a knowledge base. Approved resolutions can be saved as searchable knowledge that your team and the AI agents reuse the next time a similar question comes up.

What can you do with the support portal?

The support portal is the customer-facing side of your support center. Users can browse your documentation, chat with AI for answers from your knowledge base, and submit and track issues. Your team can manage incoming issues in one place, tag them, and link related tickets to keep support organized and resolve problems faster.

Does the AI reply to users automatically?

No. AI agents analyze each question and suggest an action, such as a reply, a ticket or a classification. Every suggestion needs your team's review and approval before anything is sent, posted or closed.

What does SeaTicket integrate with?

SeaTicket syncs with GitHub Issues, GitHub PRs, Discord Forum channels, Discourse forums, email inboxes, websites, Notion, Confluence, Seafile, Linear and Jira, giving AI agents full context across every place your community and customers ask for help.

Does SeaTicket replace GitHub Issues, Discord, Discourse or my support inbox?

No. GitHub, Discord, Discourse and your inbox stay where your community and customers already are. SeaTicket syncs with them and adds one support center, AI-driven analysis and cross-channel context, while approved replies post back to the original thread.

How long does it take to set up SeaTicket?

On our cloud, most teams are up and running in minutes. There is no manual data migration: you connect your sources, everything syncs automatically and AI agents start working right away. To run it yourself, follow the setup instructions in the docs.

Is there a free plan, and does SeaTicket charge per seat?

Yes. There is a free cloud plan with no credit card required, and you can also self-host the open-source code. SeaTicket doesn't use per-seat pricing, so every plan, including the free one, includes unlimited team members. Paid plans scale up issue volume and AI credits as you grow.

What is SeaTicket used for?

SeaTicket is Help Desk Software. SeaTicket offers the following functionalities:

  • AI Assistant
  • Multi-Channel Communication
  • Ticket Management
  • Known Issue Management
  • Knowledge Base
  • Community Forums
  • Self Service Portal
  • Multi-language Support

Learn more about SeaTicket features.

What are the top alternatives for SeaTicket?

Here`s a list of the best alternatives for SeaTicket:

Does SeaTicket provide API?

Yes, SeaTicket provides API.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.

SeaTicket Contact

Vendor Details

Founded : 2026

Contact Details

Not available

https://seaticket.ai/

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