What do you like best?
Ease of use, many different modules, management of content
What do you dislike?
Development process/lead times/release notes, upgrade process, and as we use the web app the fact we have to accept changes within upgrades that are not suitable for ourselves. Also, the inbuilt reporting is a little basic.
Recommendations to others considering the product:
For those who do not use a call management system, this is definitely a useful addition to a users toolkit. We evaluated a number of alternatives packages and this was deemed most suitable for a business of our size and nature. Other packages were too complex and expensive and Halo met the majority of our daily needs.
Halo is a very user-friendly package and easy to use which means the introduction into a live environment was relatively quick and simple. Equally, onboarding new users is straightforward.
What problems are you solving with the product? What benefits have you realized?
Recording of information, issue management, reporting, trend management and throughput of work. These all contribute towards more effective management of our data, improved management information and workload management.