Home/Help Desk Software/NetHelpDesk
Updated on: September 26, 2021

What is NetHelpDesk ?

NetHelpDesk - Help Desk Software
View Gallery
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

NetHelpDesk

quick response helpdesk software.
(30 Ratings) Write Review

NetHelpDesk is a versatile, ITIL (Information Technology Infrastructure Library) aligned helpdesk software, consisting of everything from ticket tracking and customer relationship management, to stock control and self-service, also with reporting capabilities. With the NetHelpDesk software, you can keep an up-to-date service catalogue to take care of all the various service requests available to your customers. The software also enables you to simplify the resolving of user access issues without needing administrator authorization, thanks to its self-service password reset tool. With this you can continue to provide uninterrupted access to the system and help users easily manage their security. Another important feature of this helpdesk software is that it helps you to manage all the different channels of ticketing your customers expect. This feature extends to live chat where you can assist your customers and offer the highest level of service. The NetHelpDesk software is very adaptable and reliable throughout an extensive range of various industries and is available on various devices – Windows phone, Android, iPhone, BlackBerry, Tablets and Windows PC.

NetHelpDesk Features Show All Features

NetHelpDesk Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Stowmarket, United Kingdom - IP14 1DP / +44 (0)1449 833 111
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Mobile - Windows Mobile - BlackBerry Installed - Windows Category Help Desk Software

NetHelpDesk Pricing

Pricing ModelFree Trial , Subscription
NetHelpDesk
$20.80 /User/Month

Starts from $20.8 per Aagent per Month (Cloud or On Premise)

30-day Free Trial is available

Features

  • Service Catalogue
  • Self Service Password Reset Tool
  • Live Chat
  • Multiple Channels
  • Multiple Departments
  • Multiple Applications

Contact the vendor to get the latest pricing detail.

Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 14/11/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about NetHelpDesk pricing.

NetHelpDesk FAQs

NetHelpDesk is Help Desk Software. NetHelpDesk offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Document Storage
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management

Learn more about NetHelpDesk features.

Yes, NetHelpDesk provides API.

Ask the Community View Community

NetHelpDesk Alternatives NetHelpDesk Alternatives

Freshservice
(1364 RATINGS)
Freshservice Freshservice is an online IT Service Management solution. The tool puts a refreshing user... read more
Visit Website
82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
EngageBay Helpdesk S...
EngageBay Helpdesk S... EngageBay is a smart, affordable, and integrated all-in-one marketing, sales, and service software... read more
Visit Website
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
monday.com
(8368 RATINGS)
monday.com Monday.com's Work OS allows companies to create an IT help desk in a customized manner. From... read more
Try for Free
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
LiveAgent
(2486 RATINGS)
LiveAgent A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center.... read more
Visit Website
NetHelpDesk vs LiveAgent
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
SysAid
(901 RATINGS)
SysAid SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential... read more
Visit Website
NetHelpDesk vs SysAid
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Freshdesk
(5038 RATINGS)
Freshdesk A cloud-based customer support software that offers all in one solution for business needs to... read more
Visit Website
NetHelpDesk vs Freshdesk
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Jitbit Helpdesk
(105 RATINGS)
Jitbit Helpdesk Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based... read more
Visit Website
NetHelpDesk vs Jitbit Helpdesk
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Zoho Desk
(4371 RATINGS)
Zoho Desk It is a context aware health desk software which will help you to provide efficient customer... read more
Visit Website
NetHelpDesk vs Zoho Desk
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
TeamSupport
(1539 RATINGS)
TeamSupport TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices,... read more
Visit Website
NetHelpDesk vs TeamSupport
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Help Scout
(441 RATINGS)
Help Scout Help Scout is an all in one customer service platform that helps small businesses, growing startups... read more
Visit Website
NetHelpDesk vs Help Scout
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
TOPdesk
(352 RATINGS)
TOPdesk TOPdesk is a service management software that helps businesses to easily connect with customers and... read more
Visit Website
NetHelpDesk vs TOPdesk
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Agiloft
(84 RATINGS)
Agiloft The Agile contract lifecycle management software is built to work the way you desire it to. The... read more
Visit Website
NetHelpDesk vs Agiloft
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Vision Helpdesk
(103 RATINGS)
Vision Helpdesk Vision Helpdesk is an all-in-one multi channel help desk software.This customer support help desk... read more
Visit Website
NetHelpDesk vs Vision Helpdesk

NetHelpDesk Reviews

OVERALL RATING
4.6
Based on 30 Rating(s)
Rating Distribution
  • 69.6 %
  • 30.4 %
  • 0 %
  • 0 %
  • 0 %
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Jack S
Jack SSource : g2crowd.com
(Reviewed on 14 October 2020) "Great System and Team"

What do you like best?

Halo Service Desk is a great system to have due to it is very flexible and easy to use. The system can be personalise in every way such as creating unique tickets, setting up schedule tickets. There is many features you can integrate with the system such as SCCM, TeamViewer, AD and many more useful thing you might need. It also ITIL ready when it is installed.

What do you dislike?

There isn’t really thing I dislike about the software. The one thing I might mention is that in assets there doesn’t seem to be a function for Dynamitic fields but this is a very small thing. I also would like to say I haven’t contacted support about this yet so this could be possible but I have just missed the option.

Recommendations to others considering the product:

I would recommend to contact the support/seller and ask for a trial before purchasing just to make sure you are happy with what the system can do.

What problems are you solving with the product? What benefits have you realized?

The Main reason why we went over to Halo is that our Maintenance department needed to have a Health and Safety form before doing a job. We was able to create a ticket that make them fill out the H&S form before processing with the job. Another reason why we are using the system is that it is mobile friendly.

...more
Micheal R
Micheal RSource : g2crowd.com
(Reviewed on 28 September 2020) "Brilliant Software and support"

What do you like best?

How configurable the system is so it can be configured to our business needs.

What do you dislike?

The reporting on the system has to be setup via SQl

Recommendations to others considering the product:

Be prepared due to the customisation of the software.

What problems are you solving with the product? What benefits have you realized?

We were using multiple systems for different departments but now we all use the same due to how customisable it is.

...more
Colin B
Colin BSource : g2crowd.com
(Reviewed on 19 August 2020) "Intuitive, rich in content and user friendly"

What do you like best?

Ease of use, many different modules, management of content

What do you dislike?

Development process/lead times/release notes, upgrade process, and as we use the web app the fact we have to accept changes within upgrades that are not suitable for ourselves. Also, the inbuilt reporting is a little basic.

Recommendations to others considering the product:

For those who do not use a call management system, this is definitely a useful addition to a users toolkit. We evaluated a number of alternatives packages and this was deemed most suitable for a business of our size and nature. Other packages were too complex and expensive and Halo met the majority of our daily needs.

Halo is a very user-friendly package and easy to use which means the introduction into a live environment was relatively quick and simple. Equally, onboarding new users is straightforward.

What problems are you solving with the product? What benefits have you realized?

Recording of information, issue management, reporting, trend management and throughput of work. These all contribute towards more effective management of our data, improved management information and workload management.

...more
Matt G
Matt GSource : g2crowd.com
(Reviewed on 09 June 2020) "Halo Service Desk"

What do you like best?

Since implementing Halo Service Desk we have been able to achieve many business goals and embed services such as change control very easily. The software itself is very easy to use, especially with the automation rules this has saved us vast amounts of time on administration. Honestly is fantastic software.

What do you dislike?

Wish the projects feature was a bit more bulked out, for instance having a project tracker or GANTT chart feature to plan projects and programmes would be very helpful. Documentation not always up to date.

Also an overall budget tracker would be a huge benefit

What problems are you solving with the product? What benefits have you realized?

Very quick ROI with Halo Service Desk, from using the KB Articles our FTF rate was improved significantly.

Saved many many an hour with automation rules and ticket categorisation etc.

...more
Administrator in Computer & Network Security
Administrator in Computer & Network SecuritySource : g2crowd.com
(Reviewed on 22 May 2020) "We are using Halo for 6 years now. We are watching how it is changing, it's moving right direction."

What do you like best?

The Halo has a lot of options to be fit to our needs. It's also has a best support team.

What do you dislike?

It's difficult to point any dislikies, whe we switched to web version for our technicians it became even more easy to use.

What problems are you solving with the product? What benefits have you realized?

We are service provider, we have all our customers tickets managed by Halo.

...more
Administrator in Information Technology and Services
Administrator in Information Technology and ServicesSource : g2crowd.com
(Reviewed on 14 February 2020) "NetHelpDesk - Great ITSM Tool for MSPs"

What do you like best?

Intuitive Service Desk tool for all engineers of all levels and non technical Service Desk Ticket Administrators. Streamlining many Service Desk processes and providing immediate service desk status for management via Dashboards. The customisation to fit out business rather than just an 'off the shelf' product is fantastic. Would highly recommend.

What do you dislike?

Some functions still to come across from Windows Application to Web Application but this is already being worked on so expect this to be a non issue in the very near future. Stock system is not available yet which would make assigning items from stock to a ticket great, again a system that is being developed so hope this to be a non issue again soon.

Recommendations to others considering the product:

Consider everything good about your existing system and customise NHD to continue with your existing good points and build all the extra great features of NHD to that. Challenge the implementation process to overcome existing obstacles because they often can.

What problems are you solving with the product? What benefits have you realized?

Quick view of number of calls each engineer has assigned for triage purposes, drag and drop calls for service desk administrator saving much time. Workflow processes to ensure all necessary steps are taken when a specific task is required. Customer portal/self service to give customer nice easy access to their open/closed tickets and current ticket situation.

...more
Niklas A
Niklas ASource : g2crowd.com
(Reviewed on 05 February 2020) "PSA tool that is easy to use"

What do you like best?

Compared to our previous PSA system NetHelpDesk is a lot easier to customise after our needs. The user interface is easy and quick to work with and our technicians are very happy that we swapped our PSA to NetHelpDesk.

What do you dislike?

Billing is still done from their old Windows client but it's on the roadmap to be implemented in the webclient.

What problems are you solving with the product? What benefits have you realized?

Quicker response time to our customer tickets and more efficient logging of time, sold items and expenses.

...more
Daniel Hill
Daniel HillSource : trustpilot.com
(Reviewed on 15 October 2018) Second to none service management.

As part of trying to bring our IT service desk forward we decided the first step should be to find a new ticketing system that suited our needs. After a lot of research, we decided on NetHelpDesk. The package they provided for our on-premise installation was comprehensive and impressively integrated with our existing technologies. There were certain integrations which we required that NetHelpDesk did not support out of the box, but they quickly developed a package that was perfect for our needs and now is a crucial part of the working system.NetHelpDesk has increased our efficiency as a Service Desk exponentially and allowed us to streamline our process with regards to incident management creating a better relationship with our users. Thanks to NetHelpDesk the time to log a single phone call has gone from around 5 minutes down to roughly 30 seconds! We now log roughly 11,000 tickets a month with ease!Our agents find the NetHelpDesk system easier, faster and more intuitive than the solution we previously used.The NetHelpDesk team have been extremely friendly and willing to help with anything we have asked for to make sure the software was tailored to our exact specifications.

...more
Scott McKie
Scott McKieSource : trustpilot.com
(Reviewed on 17 April 2018) Tim and the team at NetHelpDesk were extremely helpful.

Tim and the team at NetHelpDesk were extremely helpful and fulfilled our needs exceptionally well. Tim's delivery of the training was 1st class and i'd highly recommend them. Thanks Scott

...more
Adam Starzec
Adam StarzecSource : trustpilot.com
(Reviewed on 31 January 2018) Always on point with support and …

Always on point with support and queries. Very polite staff and more than helpful. would recommend...

...more
Read All Reviews

Videos on NetHelpDesk

Introducing NetHelpDesk Online
Reporting Suite

NetHelpDesk Screenshots

screenshots
screenshots
screenshots
screenshots
screenshots
NetHelpDesk screenshot
NetHelpDesk screenshot
NetHelp Desk Screenshots
NetHelp Desk Screenshots
NetHelp Desk Screenshots
NetHelp Desk Screenshots
NetHelp Desk Screenshots
NetHelpDesk : Self Service Portal screenshot
screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
NetHelpDesk screenshot
NetHelpDesk screenshot
NetHelp Desk Screenshots
NetHelp Desk Screenshots
NetHelp Desk Screenshots
NetHelp Desk Screenshots
NetHelp Desk Screenshots
NetHelpDesk : Self Service Portal screenshot

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com