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About NetHelpDesk

NetHelpDesk is a versatile, ITIL (Information Technology Infrastructure Library) aligned helpdesk software, consisting of everything from ticket tracking and customer relationship management, to stock control and self-service, also with reporting capabilities. With the NetHelpDesk software, you can keep an up-to-date service catalogue to take care of all the various service requests available to your customers. The software also enables you to simplify the resolving of user access issues without needing administrator authorization, thanks to its self-service password reset tool. With this you can continue to provide uninterrupted access to the system and help users easily manage their security. Another important feature of this helpdesk software is that it helps you to manage all the different channels of ticketing your customers expect. This feature extends to live chat where you can assist your customers and offer the highest level of service. The NetHelpDesk software is very adaptable and reliable throughout an extensive range of various industries and is available on various devices – Windows phone, Android, iPhone, BlackBerry, Tablets and Windows PC.

Screenshots & Videos

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Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)
  • Desktop App (Windows)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

NetHelpDesk Features

Help Desk Features

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

NetHelpDesk Pricing

Free Trial


Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 14/11/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about NetHelpDesk Pricing.

NetHelpDesk Alternatives

View All NetHelpDesk Alternatives

NetHelpDesk Reviews

User Rating

4.7/5 (Based on 96 Ratings)

Ratings Distribution

  • Excellent

  • Very Good

  • Average

  • Poor

  • Terrible


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NetHelpDesk User Reviews

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NetHelpDesk FAQs

What is NetHelpDesk used for?

NetHelpDesk is Help Desk Software. NetHelpDesk offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about NetHelpDesk features.

What are the top alternatives for NetHelpDesk?

Does NetHelpDesk provide API?

Yes, NetHelpDesk provides API.

NetHelpDesk Contact

Vendor Details

Stowmarket, United Kingdom - IP14 1DP

Contact Details

+44 (0)1449 833 111

Social Media Handles

Grid Report for NetHelpDesk



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