Home/Help Desk Software/NetHelpDesk
Updated on: October 4, 2022

NetHelpDesk

quick response helpdesk software.
(30 Ratings) Write Review

NetHelpDesk has been rebranded to HaloITSM. Check HaloITSM

What is NetHelpDesk and how does it work?

NetHelpDesk is a versatile, ITIL (Information Technology Infrastructure Library) aligned helpdesk software, consisting of everything from ticket tracking and customer relationship management, to stock control and self-service, also with reporting capabilities. With the NetHelpDesk software, you can keep an up-to-date service catalogue to take care of all the various service requests available to your customers. The software also enables you to simplify the resolving of user access issues without needing administrator authorization, thanks to its self-service password reset tool. With this you can continue to provide uninterrupted access to the system and help users easily manage their security. Another important feature of this helpdesk software is that it helps you to manage all the different channels of ticketing your customers expect. This feature extends to live chat where you can assist your customers and offer the highest level of service. The NetHelpDesk software is very adaptable and reliable throughout an extensive range of various industries and is available on various devices – Windows phone, Android, iPhone, BlackBerry, Tablets and Windows PC.

NetHelpDesk Features Show All Features

NetHelpDesk Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Stowmarket, United Kingdom - IP14 1DP / +44 (0)1449 833 111
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Mobile - Windows Mobile - BlackBerry Installed - Windows Official Website https://www.nethelpdesk.com/
Category Help Desk Software

NetHelpDesk Pricing

Pricing ModelFree Trial , Subscription
NetHelpDesk
$20.80 /User/Month

Starts from $20.8 per Aagent per Month (Cloud or On Premise)

30-day Free Trial is available

Features

  • Service Catalogue
  • Self Service Password Reset Tool
  • Live Chat
  • Multiple Channels
  • Multiple Departments
  • Multiple Applications

Contact the vendor to get the latest pricing detail.

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Disclaimer: The pricing details were last updated on 14/11/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about NetHelpDesk pricing.

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NetHelpDesk Reviews

OVERALL RATING
4.6
Based on 30 Rating(s)
Rating Distribution
  • 69.6 %
  • 30.4 %
  • 0 %
  • 0 %
  • 0 %
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Videos on NetHelpDesk

Introducing NetHelpDesk Online
Reporting Suite

NetHelpDesk Screenshots

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NetHelpDesk : Self Service Portal screenshot
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NetHelpDesk : Self Service Portal screenshot

NetHelpDesk FAQs

NetHelpDesk is Help Desk Software. NetHelpDesk offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about NetHelpDesk features.

Yes, NetHelpDesk provides API.


Disclaimer

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