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97%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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98%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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97%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Sponsored
Remove
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Start Free Trial
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Start Free Trial
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Start Free Trial
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Remove
|
97%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
|
98%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Sponsored
Remove
|
97%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Sponsored
Remove
|
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---|---|---|---|---|
Start Free Trial
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Start Free Trial
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Start Free Trial
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Summary |
NetHelpDesk is a versatile, ITIL (Information Technology Infrastructure Library) aligned helpdesk software, consisting of everything from ticket tracking and customer relationship management, to stock control and self-service, also with reporting capabilities. With the NetHelpDesk software, you can keep an up-to-date service catalogue to take care of all the various service requests available to your customers. The software also enables you to simplify the resolving of user access issues without needing administrator authorization, thanks to its self-service password reset tool. With this you can continue to provide uninterrupted access to the system and help users easily manage their security. Another important feature of this helpdesk software is that it helps you to manage all the different channels of ticketing your customers expect. This feature extends to live chat where you can assist your customers and offer the highest level of service. The NetHelpDesk software is very adaptable and reliable throughout an extensive range of various industries and is available on various devices – Windows phone, Android, iPhone, BlackBerry, Tablets and Windows PC. ..show more |
SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features consists of a Help desk, IT Asset Management, and various easy-to-use tools for analyzing and optimizing IT performance. SysAid’s IT Asset Management arm manages the IT hardware, software, and mobile assets apart from providing benefits of an integrated ITSM and IT asset management solution. It easily discovers the assets in the user’s network and views the entire status of their hardware components and software products. SysAid Help Desk delivers all the essentials: a superior ticket management tool, IT asset management, mobile device management, chat, self-service, mobile apps, password reset, industry benchmarking, and more. It even provides a variety of sophisticated and user-friendly analytics tools in order to obtain a more accurate and holistic view of the user’s IT service performance. ..show more |
A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..show more |
It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. ..show more |
AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. |
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Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come |
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Automated Routing It helps in automatically directing queries and data to the appropriate agent. |
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Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company |
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Concurrent Calling Allows to place more calls simultaneously without reducing call quality. |
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Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement |
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Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. |
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Document Storage Helps in storing the documents electronically and in a systematic way |
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Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future |
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Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. |
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Known Issue Management Helps to tackle and to manage familiar issues or routine challenges |
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Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online |
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Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. |
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Multi-Channel Communication Helps in receiving queries and offering help through multiple channels |
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Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features |
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Multi-language Support Available in multiple languages to support global customers |
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Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions |
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Social Media Integration Enables integrating the software with social media for better reach and coverage |
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Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback |
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Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved |
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Top alternatives to NetHelpDesk
Halo
Freshdesk
Help Scout
Zoho Desk
SysAid
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TOPdesk
Freshdesk Contact Center (Formerly Freshcaller)
ManageEngine Analytics Plus
Zendesk Talk
Freshservice
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