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About Ozonetel CloudAgent

Ozonetel CloudAgent is a call centre monitoring software designed for performing the most critical challenges relevant to the place. This includes managing high call volumes, slashing costs and accelerating responsiveness. It is mainly aimed at boosting sales and customer service agent performance while providing full control and visibility to managers. There are several products by Ozonetel CloudAgent out of which the most innovative and sought-after solutions include a modern IVR for a proactive experience of inbound calling, CRM integrations with software like Salesforce and Hubspot and leading industry features like advanced sentiment analysis, ACD and smart routing. AI-bots look after L1 queries while the sticky agents feature autoroutes pre-existing customers to the same agents to retain their loyalty. The AI-bots also enable rapid wrapping up of calls and chats. The software offers multiple methods for routing calls which in turn ensures that every query is answered and handled by an expert in the respective field. Customer journeys are auto tracked uniformly within the client’s CRM to facilitate a unified view of each of them. Thus, with Ozonetel CloudAgent, call centres get to focus on the real work of receiving and solving queries without worrying about other issues.

Screenshots & Videos

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Pricing

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep)

Ozonetel CloudAgent Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Disclaimer: The pricing details were last updated on 16/07/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Ozonetel CloudAgent Pricing.

Ozonetel CloudAgent Alternatives

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Ozonetel CloudAgent Reviews

User Rating

4.5/5 (Based on 27 Ratings)

Ratings Distribution

  • Excellent

    48.1%
  • Very Good

    51.9%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%

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Videos on Ozonetel CloudAgent

Ozonetel CloudAgent FAQs

Does Ozonetel CloudAgent provide API?

Yes, Ozonetel CloudAgent provides API.

Ozonetel CloudAgent Contact

Vendor Details

Wilmington, Delaware Founded : 2007

Contact Details

+1 559-888-7084

https://ozonetel.com/in/cloudagent-call-center-solution/

Social Media Handles

Ozonetel CloudAgent Integrations

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