Home/Compare/Knowlarity vs Exotel
Updated on: November 28, 2020

Knowlarity vs Exotel

85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Overview

Summary

Knowlarity’s cloud-based solutions offer a secure, flexible, and automated platform that aids in digitizing a distributed workforce to run businesses across geographical boundaries. Deliver explicit customer experiences on multiple channels like Voice, Messaging, Video, and AI embedded tools for a refined & personalized engagement. Improve your marketing campaigns, sales support, CSATs, nurture quality leads while driving more ROI by reducing your churn with a seamless customer journey. Make your smartphone a mini contact center by saving extra expenses and be available to your customers after business hours while working remotely. Create a digital workforce for the future to sustain in the long run while. Business verticals from large enterprises to startups to SMBs can scale at ease while serving a streamlined customer experience. ..read more

Exotel is a Cloud communication solution that offers effective and the best-in-class APIs for voice, messaging and other communication modes. The software helps users to build a secure connection with customers over SMS and voice. This enterprise communication spares one from spending time on creating and maintaining infrastructure or code. Users can set up Exotel’s cloud telephony solution for their business and use this to build a full-fledged customer call center. With all the features including a multi-level IVR, call analytics, call recording and others, the user can easily go ahead without further delay. One can also make use of Exotel’s voice tools like Virtual number, Toll-Free numbers, automated calls, Call Campaigns API, Heartbeat API and more. With Exotel, users can safeguard identity, and also make customer privacy their priority. This reliable cloud communication platform offers users the opportunity to integrate customer calls with tools like ERP, CRM, helpdesk software, and others. The software reduces time by eliminating complex procedures of creating and maintaining one’s own code or infrastructure. ..read more

Features

Auto Call Recording

Call Monitoring

Concurrency Support

IVR Support

Inbound Call Center

Live Chat

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management (Calls)

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Haryana, India

Bangalore, India / +91 80 88 919888

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Advanced Plan
Custom

Features

  • Web Interface
  • Mobile App
  • 128 Bit Security
  • Unified Management
  • Blacklisting
  • Welcome Greeting
  • Programmable Extension
  • Dynamic Greetings
  • Time Based Routing
  • Click-to-call
  • Voicemail
  • Advanced Call Forwarding
  • Blacklisting
  • Welcome Greeting
  • Programmable Extension
  • Dynamic Greetings
  • Time Based Routing
  • Click-to-call
  • Voicemail
  • Advanced Call Forwarding
  • Multi-Language Message
  • Custom On-Hold Music
  • Custom SMS API
  • Multi Agent Free Login
  • Multi Level IVR
  • Incall Transfer
  • Post Call Hooks(Hook API)
  • Real-Time Analytics
  • Call Logs
  • Email Reports
  • SMS Acknowledgement
  • SMS Notification
  • Quick Dial Basic
  • Call Recording: 3 Mo
  • QuickDial +
  • Pick your VIP Number
  • International Number
  • Toll Free Number
  • Customer Sender ID
Premium Plan
Custom

Features

  • Includes features of Advanced plan, plus
  • Multi Agent Login (Role level access)
  • Sticky Agent
  • CRM Integration
  • Call Recording: Unlimited
Premium Plus Plan
Custom

Features

  • Includes features of Premium Plan, plus
  • Call Recording: Unlimited

Enterprise Plan
Custom

Features

  • Includes features of Premium Plus Plan, plus
  • Outbound Dialer
  • Automated Outbound Calling
  • Personalized IVR
  • Customized Reports
  • Virtual Number pool
View Price Page
Dabbler
$200 Others

6 Months validity

Features

  • $80 Rental
  • $120 Credits
  • 0 Exophone
  • 3 Agents
  • Unlimited Channels
  • Multilevel IVR

All plan includes these features

  • Missed call services
  • Dynamic call flows
  • Call & SMS campaigns
  • Call recordings
  • Call & SMS APIs
  • Daily email reports
  • Reports and analytics
  • Real-time notifications
  • Automated calls & SMS
Believer
$500 Others

12 Months validity

Features

  • $150 Rental
  • $350 Credits
  • 0 Exophones
  • 6 Agents
  • Unlimited Channels
  • Multilevel IVR
  • Includes features of all plan
Influencer
$1000 Others

12 Months validity

Features

  • $150 Rental
  • $850 Credits
  • 1 Exophones
  • Unlimited agents
  • Unlimited Channels
  • Multilevel IVR
  • Includes features of all plan
Enterprise
Custom

Features

  • Missed call services
  • Dynamic call flows
  • Call & SMS campaigns
  • Call recordings
  • Call & SMS APIs
  • Daily email reports
  • Reports and analytics
  • Real-time notifications
  • Automated calls & SMS
View Price Page

SCREENSHOTS

Knowlarity Screenshots
View 1 screenshot(s)
Exotel Screenshots
View 1 screenshot(s)

INTEGRATIONS

    NA
  • Freshdesk
  • Zendesk Talk
  • Shopify
  • Vtiger

ALTERNATIVES

Top alternatives to Knowlarity

Exotel
TalkDesk
Nextiva
Five9
Aircall

Top alternatives to Exotel

Knowlarity
Twilio Flex
Ameyo Engage
TalkDesk
Nextiva